Fujitsu World Tour 2017 - Brussels (BOS) Robotic Process Automation (RPA)

0 Copyright 2017 FUJITSU

#FujitsuWorldTour

Robotic Process Automation

Fujitsu World Tour 2017

#FujitsuWorldTour



Cédric Jadoul

Head of Digital Strategy Fujitsu Benelux

[email protected]

mailto:[email protected]

mailto:[email protected]


Chapter

1 Digital at Fujitsu

Chapter

2 The rise of robots

Chapter

3 Use Cases


Chapter

4 Get Started


1. Digital At Fujitsu


Digital Waves

Online consumer business Hyperconnected World A huge impact for all industry

1st Wave

The Internet Connected, online

2nd Wave

The Mobile Internet Real-time, anywhere

3rd Wave

The Internet of Things Convergence of physical & digital

4th Wave

AI and Robotics Knowledge & automation


Transforming customer & user experience

Business-model transformation

Digitalizing business operations

DIGITAL TRANSFORMATION


Digital is more than a pixel story

LOT OF OPPORTUNITIES

FOR AUTOMATION

REQUEST FAST RESPONSE TIME


2. The rise of robots


Robots in today's world

Robots are already used in factories since years

They participated in the

Industrial Revolution


Robots in today's world

Robots are already used in factories since years.

They participated in the Industrial Revolution

Virtual Robots have the potential to revolutionise workplaces as they did for industry.

Digital Revolution


Robotic Process Automation - Definition

2

1

3

Automate workflow processes • By mimicking the way people interact with applications

• Through user interface

• Following simple rules to make decisions

Entire end-to-end processes can be performed by a robot • Few human interactions - only to manage exception

Automate any business activity involving users, data and systems • Automate the acquisition and integration of information

• Create a single view on multiple datasource

• Transform data into valuable information

Copyright 2017 FUJITSU


Key Benefits of RPA


Increase quality Avoiding human

errors

Increase Performances

No change required to

underlying BPM

Reduce costs Up to 80%

24/7 Operations

Scalability Add more robots

when needed

Benefits of

RPA


RPA Architecture Layers

Synth

API

Data Sources & Systems

RPA Engine

App Code

Workforce

Mgt

Scheduler OCR

Robot App Robot App

AI

Business Logic

Enterprise Applications Store


3. Use Cases


When do you need it ?

Difficulty in focusing the effort on creating value for customer?

Inefficient processes detected?

Manual workarounds that fill IT gaps?

Too many errors and inconsistencies?

Too much labor cost?

Consider pushing costs down via offshoring ?

Refactoring processes necessary but too expensive?

Heterogeneous IT systems which dont talk to each others?

Employees complain about their work?

Often makes poor use of skills?

Fast

Low cost


Data Migration e.g. Legacy System Integration /

Transition / M&A

Back Office & Clerical

e.g. Administration & Reporting

IT Support

e.g. Service Desk, System

Administration

End to End i.e. Connecting Process

Islands

Front Office

e.g. Customer Support &

Service Desk

Service Digitisation

i.e. Self Service & Channel

Shift

Business Optimisation

IT Optimisation Strategic Change

Use Cases


4. Get started !


‚If you can teach it you can automate it‘


RPA Deployment

18

Find a good candidate for POC

POC/Pilot Apply RPA at the heart of the

business

RPA Projects Extends the Digital Workforce

Manage


Reporting Onboarding

Claims

Fujitsu World Tour 2017 - Brussels (BOS) Robotic Process Automation (RPA)

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