FTBR 8th Edition

Boardroomfrom the

8th edition

Where is the Real EstateMarket Heading in

2011?

INDEX

03 The Chairman’s View

04 In the Pipeline

06 Eye On The Industry

09 Compliance Matters

13 Marketing for Membership

17 The Form Guide

19 Creative Circle

24 Member Profile

25 Staff Profile

31 Welcome New Members

32 EAC Contact List

33 Account Managers

EST 2004

i V i s u a l . c o m . a u | 1 3 0 0 7 6 7 1 1 6

i V i s u a l i W a l lw e a r e r e d e f i n i n g t h e r e a l e s t a t e w i n d o w d i s p l a y. a g a i n .

sett ing the standards in innovat ion, creat iv i ty, sty le, qual i ty, serv ice & technology

iWal l iTouch The f i rst vert ical iWal l in Austral ia !

“. . . for us, every instal lat ion is a qual i ty work of art . . .”

FTBR 8TH EDITION

My crystal ball is saying the real estate market for the first quarter of 2011 looks like being a fairly tough place. Anecdotally, activity in the last quarter of 2010 has been subdued in many areas of the state and building starts and finance approvals are also down, confirming this.

As always, there have been pockets that have managed to miss the pain but it would appear that they are few and far between.

Latest comments by the R.B.A. give some respite as they indicate that it is unlikely that we will see any further interest rate movements until at least the end of the first quarter, cold comfort to a degree I know, as much of the damage has already been done with recently released figures showing housing affordability in NSW currently at one of its lowest levels in years.

Even the weather seems to be against us at the moment with parts of the state experiencing floods and extreme weather events as I write this article; the long range forecast is for more of this all through summer. I guess we should be thankful we are not farmers, they have it even worse.

On the upside, rental demand remains strong with increased rents leading to higher returns in most areas. This will not only help our Property Management department profits but should see a continued influx of investors into the market chasing these attractive returns.

This next quarter will also see the introduction of the new Residential Tenancies legislation. As an industry I believe we need to talk to and educate our landlords as soon as possible in relation to these changes, before there is a quiet news week and some sensationalising journalists try to create panic for the sake of selling a couple of extra newspapers and we get left to deal with the paranoia.

EAC has run a series of seminars on this topic in recent times and will continue to update you as regulations are released and then tested at tribunal.

As Geoff Hunter demonstrates in his seminars, there are a number of positives for landlords in the new Act, it is not all bad, and we need to emphasise that to our clients before the scare stories start.

I believe the sales environment will stay tough in many areas, listings are down and look like remaining tight and now it seems as though prices are also dropping in certain areas. Managing vendor expectations will be of paramount importance in the coming months. All the good EAC agents will be practising their scripts and dialogues in role plays, I’m sure.

The upside for the good operators is that they tend to increase their market share in tough times and what doesn’t kill them will make them stronger.

The Chairman’s ViewWhere to in 2011?

By Dale Whittaker, EAC Chairman

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FTBR 8TH EDITION

Continued next page..

Welcome to the first edition of From the Boardroom for 2011. This year will be another big year for the Co-operative where we will continue to look at ways the organisation can do some things better while continuing to innovate and add value to members.

I would like to take this opportunity to reflect on the many and varied achievements of 2010. These include:

• The purely agent centric eac.com.au web site provides a single place where members and agents can find out anything they want to know about EAC.

• The introduction of a new insurance service with OAMPS Insurance Brokers as its preferred supplier of insurance products including a PI insurance package that we believe is superior to others in the marketplace. The feedback from Members on the level of service being received and the number of policies being obtained by OAMPS has been very positive.

• EAC being named in the inaugural “Australia’s Top 100 Co-operatives, Credit Unions and Mutuals by Annual Turnover”.

• EAC re-entering the market with its own suite of real estate forms and agreements. The uptake of both our printed and eForms has exceeded our expectations and continues to grow.

• The re-launch of our Agency Practice Support service whereby EAC members are able to call and obtain advice on many of the issues that real estate practitioners face in the day to day operation of their business including compliance, agency agreements, etc.

• EAC Annual Planning Day at which we reviewed the operations of the Co-operative over the last twelve months, the Strategic Plan and the Budget for the new financial year. The Strategic Plan was updated with some forty items that we believe we can and need to do better at as well as some exciting new services that will further enhance the benefits derived from being a member of the Co-operative.

• The launch of a new realestateworld.com.au site with a new fresh look and feel. The new site includes several enhancements based on consumer and agent feedback.

• Discussions with the Real Estate Institute of Australia (REIA) with a view to obtaining representation at a national level for EAC Members. As a result of these discussions EAC Members now receive valuable real estate resources from the Real Estate Institute of Australia (REIA), including a weekly newsletter.

• The creation of a new position of Communications Co-ordinator to allow us to streamline and centralise the many different types of communication that that we send out both internally and externally.

• The extremely popular roadshows and industry update seminars conducted by EAC. The first round of seminars for 2011 starts in February.

• The implementation of a new Customer Relationship system to allow us to keep a better track of, and easily access, information about members and clients so that we can provide a higher level of service.

• The transfer of all our servers to a new data centre to allow us to provide better business continuity and a higher level of service.

In the PipelineWhat’s happening at EAC

By David Crombie, EAC Chief Executive Officer

4

FTBR 8TH EDITION

From a personal perspective, it was encouraging to see the Co-operative return to a profitable position this financial year. The planning and hard work put in by the Board and the team at EAC is now beginning to be realised. On the back of this result, the Co-operative is poised to deliver another profit this financial year. This profit, while larger than last year, will not be at the expense of member services. If anything, we have expanded our service offerings while continuing to focus on driving efficiency across the organisation.

I think that 2011 will be a challenging year for the industry on the business front as a result of the current economic and market conditions, as well as from a compliance perspective due to the changes to the Residential Tenancies Act. Remember though that your Co-operative is here to assist you with these challenges and any others that you may face - if you need assistance you only have to call.

All the best in the coming year and as always we welcome any feedback you might have to help us make our products and services more beneficial to your office. Ultimately, we are about service, not profit at the expense of the industry.

5

What’s happening at EAC continued

www.eac.com.auComplete office solutions for your business!

Log onto www.eac.com.au to find out more about our products and services

Providing complete business solutionsto the real estate Industry for over 50 years

FTBR 8TH EDITION


Eye On The IndustryThe Year Ahead at EAC

By John Carson, EAC Chief Operations Officer

As reported in this year’s Annual Report in 2010, EAC advanced its stated objective to return the Co-operative to profit while expanding and enhancing its portfolio of goods and services for its members.

However, of paramount importance to the Co-operative is to ensure that it maintains its standards of delivering exceptional service to its members on an ongoing basis and in this regard it undertook two significant projects in the past 12 months – an upgraded Disaster Recovery platform and an upgrade to its Customer Relationship Management program.

Disaster Recovery

Following two significant electricity outages in the past few years (due to external factors) EAC installed a power generator to overcome any power disruption. Recognising the critical need for members to maintain communication with EAC for all their data requirements and the limitations inherent with utilising a generator, Board and Management resolved to move its client services infrastructure into a Managed Data Centre.

To achieve this solution EAC engaged the services of Brennan IT, a national IT service company that carries certification from every major vendor of IT equipment and specialises in deploying and maintaining virtualisation services.

As a result of this undertaking, Brennan IT now hosts EAC’s servers relating to its member services at its Data Centre in the Sydney CBD with replication of the services occurring in its Brisbane Data Centre.

The solution was not only cost effective, as Brennan is constantly upgrading its equipment/service (avoiding the need for EAC to increase its own infrastructure) but utilises a national network that allows us to provide a secure, private connection anywhere in Australia.

Customer Relationship Management

To further ensure its goal of maintaining appropriate interaction with all its members/customers EAC implemented an upgrade to its Customer Relationship Management (CRM) software.

The new Sage CRM software will enable all EAC personnel, and in particular its Account Managers, to better organise, automate and synchronise business processes including all sales activities, marketing, customer service and technical support.

Most importantly, this new software will ensure that should for any reason any of its internal staff, or external Account Managers be absent, we will be able to seamlessly follow up any members “work in progress” requests or requirements. Further, we will be able to instantly report where any work or request is up to at any given time.

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FTBR 8TH EDITION

EAC Printing Services

EAC revamped its print infrastructure and can now deliver all real estate related printing requests at a highly competitive rate with a much faster turnaround than ever before. In most cases, EAC Printing Services will be able to provide better pricing than other well known real estate industry printers, and, in addition, provide the customer service for which we are renowned.

The Year Ahead – Operational Developments

As reported in the 2010 Annual Report the likely developments in the operations of the Co-operative in the year ahead are: • The Board and Management will continue to look at ways to develop its suite of goods and services offered to meet the needs of its members. In particular, we will look towards the area of information technology to deliver services that will benefit members and reduce costs. We will look to work with members to develop services and systems which allow a greater control by members of their business overheads and at the same time assisting members in meeting their legislative compliance responsibilities; • To meet the future needs of the Co-operative the Board is considering a move to new premises as the current premises in Villawood are no longer suitable to the Co-operative’s operations. Should this proceed, top of mind will be to ensure that such a move enhances the asset value of the Co-operative for its members; • The further development of EAC’s Agency Practice Support service. This service will be of particular benefit with the forthcoming introduction of the new Residential Tenancies Act and Regulation. In this regard, EAC has been working to ensure all its property management related forms (both electronic and printed) meet the requirements of the new legislation in time for its introduction on 31st January 2011.

The Year Ahead at EAC Continued

7

FTBR 8TH EDITIONYour trusted partner in Real Estate Printing

A NEW ERA IN PRINTING Quality Printing, Faster Turnaround, Better Pricing ABN: 51 103 262 380

EAC Printing Services has joined forces with a leading print manufacturer to directly deliver printing to the Real Estate Industry. New Printing facilities are located at Bankstown, NSW. Estate Agents Co-operative will continue to support and promote EAC Printing Services. EAC Printing services will now operate as a separate entity and accordingly all administrative functions including accounts, sales, quotations, productions will now be handled by the Bankstown office.

EAC Printing Servicse will guarantee to beat any competitor’s advertised price or quote. In addition you can take advantage of new gift card programme where you could save upto $2,000 on your printing costs in the next 12 months. Conditions apply.

EAC Printing Services will be offering new and exciting deals throughout the year. So stay tuned and save.

Russell Baker has rejoined EAC Printing Services as printing co-ordinator.He can help you with any printing enquiries.

Your trusted partner in Real Estate Printing


















EAC Printing Services has joined forces with a leading print manufacturer to directly deliver printing to the Real Estate Industry. New Printing facilities are located at Bankstown, NSW. Estate Agents Co-operative will continue to support and promote EAC Printing Services. EAC Printing services will now operate as a separate entity and accordingly all administrative functions including accounts, sales, quotations, productions will now be handled by the Bankstown based company.

EAC Printing Services can deliver all real estate related printing requests, at a highly competitive rate, with a much faster turnaround than ever before. In most cases, EAC Printing Services will be able to provide better pricing than other well known real estate industry printers in addition to the customer service we are famous for. Russell Baker, who manages the coal face at EAC Printing Services stated, “We will beat any competitor’s advertised price or quote. We offer the full range of real estate related printing products with no job being too small or too large for us to handle.”

*A credit of $2,000 can be redeemed. Please call 1300 952 258 for more details.

Bonus Gift card Valued at $2,000 - EAC Printing Services is offering for a limited time an invitation for your office to receive $2,000 in printing credits*. Simply request a quotation and set up an account with EAC Printing Services to receive your credit.

Ordering Made Easy - EAC Printing Services is now online www.eacprinting.com.auYou can now visit our site to request a quote, view our products and services, order, as well as having the ability to submit your artwork via our FTP site. All Online! For those customers that enjoy a more personalised service, the 1300 952 258 number is manned from 10am daily.

For more information or should you wish to utilise this service please contact

EAC Printing Services on 1300 952 258 or email [email protected]

FTBR 8TH EDITION

Residential Tenancies Act and Regulation 2010

“Must Read” information for Principals, Property Managers and Licensees in Charge.

The long anticipated outcome of the NSW Government’s review of residential tenancies law has finally arrived with the announcement that the Residential Tenancies Act and Regulations 2010 will commence on Monday 31st January 2011.

The following article was prepared prior to the release of the Office of Fair Trading “Information Pack” which was due early January 2011. Practitioners should ensure that they obtain a copy if they don’t already have one.

Geoff Hunter, EAC’s Industry Liaison and Compliance advisor, together with our training partners at Think Real Estate have recently conducted some 30 specialist training sessions around NSW to assist practitioners prepare for the changes.

Given that this was the first major overhaul of the 1987 legislation, the changes, as expected, are extensive and for the most part, not difficult to implement. There are, however, significant details.

Principals should ensure that all property management staff are fully trained on the essentials and are competent to implement the changes in office procedures.

The following checklist contains the absolutely “MUST KNOW” details to begin the change process. Use this list as the basis for “Q and A” discussions in your office.

By Geoff Hunter, Industry Liaison and Compliance advisor

Compliance Matters

9

FTBR 8TH EDITION


So, what are the Key Provisions?

• New Tenancy Agreement with many substantial changes

• New Condition Report, also with several major changes

• New Termination Notices and Rules

• Holding Fees - New Rules

• Lease preparation fee - Tenants $15 contribution now abolished; (May impact on your Managing Agency

Agreement and your ability to charge the owner)

• Maximum rent in advance 2 weeks, unless otherwise agreed by tenant

• Pets and Carpet Shampooing/Fumigation New clauses in Tenancy Agreement

• Maximum Bond, 4 weeks, all properties

• Limit one bond per agreement

• Bond lodgement time extended, now 10 days after the close of the month

• New disclosure rules before entering into a tenancy agreement. Includes proposed sale, mortgagee action

and defined material facts

• Water efficiency measures. New definition and rules for collection of water usage

• Selling rental property. New procedures

• Urgent repairs now include cooling

• Smoke alarms. New rules

• Terminating a Tenancy (by landlord)

- “No Grounds” notice 90 days (was 60 days)

- Premises sold, 30 days (no change)

- End of fixed term, 30 days (was 14 days)

• “Break Fee” New optional penalty clause

• Service of notices. Can be served to tenant’s mail box (saves 4 days). If mailed 4 day period still applies

• Minor alterations to premises. New rules but tenant must have written consent

• Major alterations that landlords can reasonably refuse are defined

• Abandoned premises, new time frames and new procedures

• Tenancy database, disclosure of use

• Tribunal:

- New application forms

- Can apply for hearing on same day as serving notice for rent arrears

- Changes to discretionary powers in some circumstances

- New Monetary limits-

Rental Bond $30,000

Any other case $15,000

- New time limits (see the following table overpage)

10

FTBR 8TH EDITION9

Table: Timeframes for applying to the Tribunal

106

profile: open2view

Passion for PhotograPhy? Put yourself in the frame with Open2view

from humble beginnings in new Zealand more than 10 years ago, ‘open2view’ has grown to become Australia and new

Zealand’s leading real estate photographic and marketing business.

The company’s Australian website open2view.com.au receives more than 80,000 visitors each month who view the professional images and videos of residential and commercial properties for sale, which are supplied by over 175 photographic franchisees Australia-wide.

Chris Bates, open2view’s founder and managing director, believes the company’s success has been achieved by creating a business where franchisees can be intimately involved, and if properly supported, can achieve their own outstanding business success.

“it’s simple: we succeed if our franchisees succeed,” Chris says.

“My philosophy is similar to ricardo Semler,

Open2view is focussed on finding franchisees who are motivated, passionate, enthusiastic, friendly, creative, and committed to success – just like everyone else in the Open2view community.

the manufacturing magnate of Brazil, who believes that providing the franchisee with the appropriate support, infrastructure and tools they will develop their business to the level that they would never be able to attain individually.

“As a very close knit and extremely proud community, open2view’s franchisees are passionate. like any successful business there is a need for direction and structure, however unlike most businesses the value and respect of individual input and contribution is seen as paramount. Speak to any open2view franchisee and you will find an enthusiastic, professional and dedicated community member wanting to ‘push the envelope’ to its limits. As a ‘cutting edge’ business we draw in the best of technology, marketing, creativity and business processes.

“At the end of the day we are a service industry so we are looking for people who are self motivated, enthusiastic and have the ability to communicate effectively. our people come from all walks of life but the majority have experience or some interest in photography, a creative flair and are computer literate,” Chris says.

open2view’s branding has now become synonymous with quality of product and service and this is being supported with a major radio campaign with ‘Triple M’ in Melbourne to promote open2view to the vendors who are the end user of their services.

At ground level, franchisees develop close working relationships with local real estate agencies, but due to demand they also work for advertising companies and property developers and are known for providing arguably the largest, integrated range of photographic and marketing services available through a single point.

working from open2view branded vehicles, carrying specialist photographic equipment, including a 20 metre extension pole, gives

photographers the flexibility and freedom to get almost every picture and angle required by clients. Training is centred on architectural and real estate photography, but that’s not just taking a ‘snap’. preparation, composition, post-production editing and customer relationship building are all part of the ‘toolkit’.

“Talking of toolkits,” Chris said. “we provide interactive floorplans, walkthroughs with music and voice-overs our 3G mobile web service is fully operational using Qr code technology and we have now started rolling out High Definition video services.

“Most people in open2view do it because they love it. for many it is a lifestyle choice. if you want to run you own successful business, love meeting people and want to be part of an exciting and rapidly growing industry, then we would love to meet you.”

What Open2view’s client say“ - Open2view’s ‘can do’ attitude has delivered amazing results for our business and I believe made a significant contribution to the success of our business” Oakleigh Agency Principle .

“ - WOW – The walkthrough is amazing, THANK YOU so much.. please pass on my thanks to your photographer for doing such a great job” A Vendor from Emerald, Victoria

“ - We used Open2view to photograph our property and were really impressed with how swiftly and professionally this was handled. The photographer was a pleasure to work with and his eye for detail made a world of difference. The photographs captured not only the structural elements of our home, but also the essence and ‘feel’ of the place.” Vendor from Geelong.

Prospective Open2view photographic franchisees should visit the website at www.open2view.com.au to get a feel for the quality of the work, then call Ken Greeff on 0405 556 704 or email [email protected].

11

Compliance Matters Continued

FTBR 8TH EDITION 10106

profile: open2view

Passion for PhotograPhy? Put yourself in the frame with Open2view

from humble beginnings in new Zealand more than 10 years ago, ‘open2view’ has grown to become Australia and new

Zealand’s leading real estate photographic and marketing business.

The company’s Australian website open2view.com.au receives more than 80,000 visitors each month who view the professional images and videos of residential and commercial properties for sale, which are supplied by over 175 photographic franchisees Australia-wide.

Chris Bates, open2view’s founder and managing director, believes the company’s success has been achieved by creating a business where franchisees can be intimately involved, and if properly supported, can achieve their own outstanding business success.

“it’s simple: we succeed if our franchisees succeed,” Chris says.

“My philosophy is similar to ricardo Semler,

Open2view is focussed on finding franchisees who are motivated, passionate, enthusiastic, friendly, creative, and committed to success – just like everyone else in the Open2view community.

the manufacturing magnate of Brazil, who believes that providing the franchisee with the appropriate support, infrastructure and tools they will develop their business to the level that they would never be able to attain individually.

“As a very close knit and extremely proud community, open2view’s franchisees are passionate. like any successful business there is a need for direction and structure, however unlike most businesses the value and respect of individual input and contribution is seen as paramount. Speak to any open2view franchisee and you will find an enthusiastic, professional and dedicated community member wanting to ‘push the envelope’ to its limits. As a ‘cutting edge’ business we draw in the best of technology, marketing, creativity and business processes.

“At the end of the day we are a service industry so we are looking for people who are self motivated, enthusiastic and have the ability to communicate effectively. our people come from all walks of life but the majority have experience or some interest in photography, a creative flair and are computer literate,” Chris says.

open2view’s branding has now become synonymous with quality of product and service and this is being supported with a major radio campaign with ‘Triple M’ in Melbourne to promote open2view to the vendors who are the end user of their services.

At ground level, franchisees develop close working relationships with local real estate agencies, but due to demand they also work for advertising companies and property developers and are known for providing arguably the largest, integrated range of photographic and marketing services available through a single point.

working from open2view branded vehicles, carrying specialist photographic equipment, including a 20 metre extension pole, gives

photographers the flexibility and freedom to get almost every picture and angle required by clients. Training is centred on architectural and real estate photography, but that’s not just taking a ‘snap’. preparation, composition, post-production editing and customer relationship building are all part of the ‘toolkit’.

“Talking of toolkits,” Chris said. “we provide interactive floorplans, walkthroughs with music and voice-overs our 3G mobile web service is fully operational using Qr code technology and we have now started rolling out High Definition video services.

“Most people in open2view do it because they love it. for many it is a lifestyle choice. if you want to run you own successful business, love meeting people and want to be part of an exciting and rapidly growing industry, then we would love to meet you.”

What Open2view’s client say“ - Open2view’s ‘can do’ attitude has delivered amazing results for our business and I believe made a significant contribution to the success of our business” Oakleigh Agency Principle .

“ - WOW – The walkthrough is amazing, THANK YOU so much.. please pass on my thanks to your photographer for doing such a great job” A Vendor from Emerald, Victoria

“ - We used Open2view to photograph our property and were really impressed with how swiftly and professionally this was handled. The photographer was a pleasure to work with and his eye for detail made a world of difference. The photographs captured not only the structural elements of our home, but also the essence and ‘feel’ of the place.” Vendor from Geelong.

Prospective Open2view photographic franchisees should visit the website at www.open2view.com.au to get a feel for the quality of the work, then call Ken Greeff on 0405 556 704 or email [email protected].

Business Franchise Profile: Open2view

FTBR 8TH EDITION

With 2010 over in the blink of an eye and the Co-operative moving into the second half of its 50 year anniversary, future planning has been foremost with the EAC management team to further enhance the EAC brand and build on our existing membership base.

Several projects are on the table to concentrate our sales and marketing initiatives in the New Year with the aim of building our membership numbers and increasing our various products’ market share in what is being predicted as a tough year for the real estate industry as a whole;

1. Enhance the positioning of the Estate Agents Co-operatives brand in the industry to highlight our core services,productsandbenefitstomembershipby:

• Working with a growing number of high profile industry suppliers to further provide quality goods and services at a discounted rate to our members.

• Providing significant discounts to members in relation to EAC products and services such as real estate forms, stationery, training, printing, website hosting and design as well as free agency practice support.

• Releasing several new data related initiatives in the first quarter of 2011 that is aimed at increasing participation in Red Square subscription and membership packages.

• Conducting a series of bi-annual industry information road shows that are free to members. The first of these road shows featuring property management issues is scheduled to commence at the end of January 2011.

• Increasing the level of promotion of these benefits, services and products throughout industry related publications, events and trade shows throughout 2011.

• Recognising outstanding member achievements.

• Continuing to provide sponsorship to selected agent and industry events across NSW.

By Damien McDonald, EAC Sales & Marketing Manager

2011 – Marketing for Membership

13

FTBR 8TH EDITION

2. Increase the level of both consumer and agent awareness and participation in the realestateworld.com.au website and publications.

• Increasing the number of providers uploading to the site in the first quarter of 2011. This will greatly enhance the content of the site and allow regions previously lighter in content to benefit from site consumer marketing.

• A refresh of broadcast area for the recent TV and Radio consumer advertising campaign featuring Wendell Sailor.

• Several publication specific consumer competitions.

• Increase the ability of agents to promote their offices via agent banner advertising on the search pages of realestateworld.com.au.

• Source additional areas, where invited by offices prepared to take back control of their advertising spend, to launch a realestateworld.com.au publication adding to our existing publications across major rural and metropolitan regions across NSW.

With these and other sales & marketing initiatives all planned to commence in the first quarter of 2011, I envisage a dramatic increase in EAC’s customer base during the year. This I feel will be mainly due to an increasing number of offices taking advantage of the new and existing products and services on offer at a rate not able to be matched by providers without the industry’s needs in mind. This, all in a year when office spending will be more scrutinised than ever.

14

FTBR 8TH EDITION1

Your Simple Cost Effective Printed Real Estate Forms Solution

EAC Forms will provide your office with quality easy to use real estate forms at a cost that will easily compete with most existing forms in the market.

Why use EAC Easy Forms?1. Our Forms are simple to use and, in some cases, half the length of other existing forms in the market - Saves time, easier for you to complete, minimised risk of errors and easier for your clients to understand.

2. Our Forms include all of the popular residential, rural, business and commercial sales, leasing and property management agreements.

3. FREE professional advice on forms related queries or issues.

4. Our Forms are very cost effective. Take a look at the comparisons below and work out the savings.

5. The Forms are legally backed and supported by the Co-operative.

EAC Print Formsg

FORM NAME EAC MEMBERPRICE

EAC NON MEMBER PRICE EAC PAD SIZE

SAVING PEREQUIVALENT

PAD SIZE*

Sales Inspection Report & Exclusive Selling Agency Agreement - EAC011 $22.50 $25.00 50 $14.40

Sales Inspection Report & Auction Exclusive Selling Agency Agreement - EAC012 $22.50 $25.00 50 $14.40

Sales Inspection Report & Open Selling Agency Agreement - EAC013 $22.50 $25.00 50 $14.40

Rural Sales Inspection Report & Exclusive Selling Agency Agreement - EAC015 $18.60 $20.65 20 $14.16

Rural Sales Inspection Report and Open Selling Agency Agreement - EAC016 $18.60 $20.65 20 $5.97Commercial/Industrial Sales Inspection Report and Exclusive Selling Agency Agreement - EAC017 $13.50 $15.00 25 $4.95

Commercial/Industrial Sales Inspection Report and Open Selling Agency Agreement - EAC018 $13.50 $15.00 25 $4.95

Commercial/Industrial Sales Inspection Report & Auction Exclusive Selling Agency Agreement - EAC019 $13.50 $15.00 25 $4.95

Business Sales Inspection Report and Exclusive Selling Agency Agreement - EAC020 $16.15 $17.95 25 $8.42

Business Sales Inspection Report and Open Selling Agency Agreement - EAC021 $16.15 $17.95 25 $8.42

Retail Lease - EAC030 $2.40 $2.65 1 $4.00

Commercial Lease - EAC035 $2.40 $2.65 1 $2.40

Residential Exclusive Management Agency Agreement - EAC100 $12.80 $14.20 50 $5.65

Residential Tenancy Agreement Pages 1-7 - EAC110A $0.80 $0.90 1 $0.35

Residential Tenancy Agreement Condition Report Part 2 - EAC110B $20.85 $23.15 20 $2.55

Notice of Termination (Residential Tenancy) - EAC120 $13.95 $15.50 50 $4.50

Application for Tenancy - EAC121 $22.80 $25.35 25 $5.46

Residential Exclusive Leasing Agency Agreement - EAC131 $16.70 $18.55 50 $9.66

Residential Open Leasing Agency Agreement - EAC132 $16.70 $18.55 50 $9.66

Commercial/Industrial Exclusive Management Agency Agreement - EAC133 $20.35 $22.60 20 $13.85

Commercial/Industrial Exclusive Leasing Agency Agreement - EAC134 $20.35 $22.60 20 $13.85

Commercial/Industrial Open Leasing Agency Agreement - EAC135 $20.35 $22.60 20 $13.85

* Based on published REINSW information as at 1 January 2011.

How to Order Call the EAC Easy Forms Support Line on 1300 137 161

for more details or simply logon to www.eac.com.auand select the Forms & Stationery icon

FTBR 8TH EDITION 2


EAC has listened to its Members and the Industry and has responded and is pleased to announce the release of EAC Forms. EAC Forms will provide your office with quality easy to use real estate forms at a cost that will easily compete with most existing forms in the market.




4. Our Forms are very cost e�ective. Take a look at the comparisons below and work out the savings.


EAC Print Forms EAC eForms

Why choose EAC Easy Web Forms?EAC eForms will provide your o�ce with over 40 forms and agreements in an easy to use system.

Fully Backed by EACEAC eForms are legally backed and supported by theCo-operative avoiding any compliance issues that may arise from using other non industry providers. Make sure you read their terms and conditions as some actually suggest you obtain your own legal advice as to the compliance or otherwise of their forms. We stand behind our forms and provide you with peace of mind.

eForms Bene�ts

Online access ensures that you are always provided with the most current form available without having to download or install updated forms, which eliminates redundancy

With automatic population of your o�ce information and the ability to save defaults for each form, the risk of errors and incorrectly completed forms is greatly minimised

ability to maintain separate company details for sales or property management

Default settings provide consistency & minimise potential errors

Unlimited technical support via the EAC support line Search and re-print completed forms for up to 24 months

available to suit your o�ces budget

Member DiscountAll EAC Members receive a discount on both the subscription packages and enjoy reduced prices under the pay per form option.

Demo OnlineYou can see a demonstration of the functionality and versatility of Easy Web Forms by simply going to www.formsonline.com.auOnce you have entered the site simply click on Demo eForms now

Your Simple Cost Effective Electronic Real Estate Forms Solution

EAC eForms provides your office with the best electronic forms solution that will greatly reduce the time required to complete forms. Our eForms solution brings the future of real estate forms to your office today.

How to Order Call the EAC Easy Forms

Support Line on

1300 137 161 for more details or

simply logon to www.formsonline.com.au

to download anorder form




PAD SIZE*





Rural Sales Inspection Report and Open Selling Agency Agreement - EAC016 $18.60 $20.65 20 $5.97

Commercial/Industrial Sales Inspection Report and Exclusive Selling Agency Agreement - EAC017 $13.50 $15.00 25 $4.95





Retail Lease - EAC030 $2.40 $2.65 1 $4.00



Residential Tenancy Agreement Part 1 - EAC110 $25.80 $28.65 100 $11.10

Residential Tenancy Agreement - Each Part 1 Pages 2 to 9 - EAC110A $0.80 $0.90 1 $0.06

Residential Tenancy Agreement - Pack of 10 Part 1 Pages 2 to 9 - EAC110A $7.20 $8.00 10 $1.40

Residential Tenancy Agreement Condition Report Short Version Part 2 - EAC110B $15.40 $17.10 20 $3.32








* Based on published REINSW information as at 1 April 2010




EAC Forms will provide your office with quality easy to use real estate forms at a cost that will easily compete with most existing forms in the market.




4. Our Forms are very cost effective. Take a look at the comparisons below and work out the savings.


EAC Print Formsg




PAD SIZE*





Rural Sales Inspection Report and Open Selling Agency Agreement - EAC016 $18.60 $20.65 20 $5.97Commercial/Industrial Sales Inspection Report and Exclusive Selling Agency Agreement - EAC017 $13.50 $15.00 25 $4.95





Retail Lease - EAC030 $2.40 $2.65 1 $4.00



Residential Tenancy Agreement Pages 1-7 - EAC110A $0.80 $0.90 1 $0.35

Residential Tenancy Agreement Condition Report Part 2 - EAC110B $20.85 $23.15 20 $2.55








* Based on published REINSW information as at 1 January 2011.



FTBR 8TH EDITION

Since its launch in March 2010, EAC Printed Forms continue to provide the industry with the best quality and value in Real Estate Forms. Feedback from members and the industry remain extremely positive.

Here is what just one of our clients had to say...

For your convenience EAC Easy Forms are now available through:

Online Store - eac.com.au

EAC Account Managers - All of our Membership Services Account Managers carry a selection of forms with them on the road and can take your order and provide you with the forms on the spot.

EAC Member Offices - Our forms are also available from the following EAC Member offices below. To obtain your forms from these offices simply fax your order form to EAC Head Office on 9724 6407 and once processed it will be available for pickup.

EAC Offices

Russell Property Partners139 Pacific HighwayCHARLESTOWN NSW 2290

EAC Head Office274 Miller RoadVillawood NSW 2163

Richardson & Wrench Coffs Harbour4/13-15 Park AvenueCOFFS HARBOUR NSW 2450

EAC Wollongong11 Victoria StreetWollongong NSW 2500

By Maureen Faapito, EAC Stationery Manager

The Form GuideReal Estate Forms & Stationery

ThisisashortnotetosaythankyoufortheefficientserviceprovidedbyMaureenFaapitoandthestaffatEAC.Irecentlyopenedmyownrealestateofficeandthefirstpoint of contact for my stationery needs was with EAC.

They were very professional, pleasant, easy to communicate and deal with, for all transactions. From the front counter staff to the stationery department, their friendliness and customer service has been of the highest standard.

Their agreements, inspection reports and forms are easy to use and very competitive in price.

I am very happy to be dealing with EAC and will continue to deal with them. I have no hesitation in recommending them to any future customers.

Julian Fasha- L.R.E.A & JP DirectorJulianRealEstateFairfield

17

FTBR 8TH EDITION

EAC provides a wide range of stationery products and services. The latest addition to the list is Personalised Signboard Stickers.

Here is what Anne Sigre had to say…

Changes to the EAC Online Store

Recently we added new items to our online store and to make it easier we now only have one store for both Members and Non Members. As always Members receive a 10% discount. When ordering online, you will need to login using your office email and password. To obtain these please call us on 1300 137 161.

Changes to the Real Estate Forms

EAC has completed its review of the New Residential Tenancy Agreement according to the Residential Tenancies Act and Regulations 2010. These new forms must be used from Monday, 31st January 2011. To view samples of the new agreements visit our online store at: www.eac.com.au under Forms and Stationery.

I recently purchased personalised SOLD stickers, from EAC and have to say that the service I received was exceptional. Enquiries received speedy responses; the goods were delivered very quickly and met my expectations.

In a world where customer service is often lacking, this was a great example of how business should be conducted.

I would certainly use their services again.

Anne Sigre Chadwick First National Turramurra

18

FTBR 8TH EDITION

Social Media Marketing Tips to Generate REAL Leads

The major source of new business in real estate comes from referrals and this hasn’t changed with the advent of social media.

Good marketing rules still apply and your best business will still come from your friends and existing networks and databases.

Many of you will already have a Facebook page and possibly a Twitter account, but how many sales leads are you generating from these social media networks?

The success lies in how you do it. One of the biggest mistakes made by marketers is using social media as a ‘hard sell’ channel, rather than using it for online prospecting and relationship building.

Choose and co-ordinate your social media

Your online channels have to appear seamless with your branding. There is no point having a blog that has no branding identifying you. You can have the best information on your blog, but it needs to convert to leads. Make sure your Twitter, Facebook and blogs are consistent with your branding and have links back to your website and/or contact information. Another important aspect is to choose your social networks – you don’t need to be on all. The best solution is to push your blog or communication to a select few, for example, your Facebook page and Twitter account, to drive people back to your content ‘hub’.

Content

Content for social media is very important. There is no point tweeting constantly without penetration. Your ‘followers’ will see you as a spammer and ‘unfollow’ you. You need targeted, well-written content to engage followers and position you as a market leader who knows exactly what is happening in your marketplace. This content needs to follow a structure, be regular, consistent and, most importantly, engage with users directly.

Excellent website

It is all very well to have social media driving traffic to your website, but what then? Your website is your virtual office so treat it in the same way. You greet your clients as they enter the door and direct them to the salesperson, property manager or other person that can help them. Your website has to do the same thing. It has to lead your visitor to the right person (page) to give them the information they need to fulfil their need – list their property, buy a property, get their investment property managed.


Creative CircleSocial Media Marketing Tips toGenerate REAL Leads

19

FTBR 8TH EDITION

Converting leads from Social Media

Do’s

• Brand all of your social media channels consistently • Create and regularly post quality and optimised content • Include video content and images • Have your social media icons in all online communication – email signature, social media pages and your website • Treat your Facebook page and website as your virtual shopfront • Have links to your website and contact information on all communications (blogs, tweets, posts) • Add your business to Facebook Places • Have a social media strategy and revise it regularly

Don’ts • Combine personal and work-related posts • Overuse your personal friends for ‘business’ connections • Post work party or other possibly damaging images • Overuse Facebook events – leave these for ‘special’ events so your fans take notice of them • Set up your page/s and/or accounts and forget them

EAC can help get your social media presence underway with our comprehensive social media marketing and website packages. To find out more on how your office can take advantage of this exciting new era of online marketing, contact EAC on 1300 137 161 or log onto www.eac.com.au and look at Social Media under Web Services section.

20

FTBR 8TH EDITION

Red Square Web services specialise in creative template and customised website designs with cutting edge web development options, content management, domain name registration, search engine optimisation and providing a cost effective solution to best suit your business requirements.

We can assist with the registration and management of your domain name, redirection of your email addresses, through to the template design and hosting of your web site. We can also assist with the setup of Google Analytics, Google Adwords and your Social Media marketing presence.

We have been building web sites since 1997 when we launched Realnet and since that time have been building web sites for salespeople, offices, small and large real estate groups and even the realestateworld.com.au portal.

Rather than just providing a web site, we work with you to develop a complete internet strategy for your business based upon your requirements.

Red Square Web services recognise the time, effort and cost that can be spent on establishing a customised web presence. That’s why we have created our range of template sites to give you all these benefits through our option of either Starter, Pro or Elite template packages plus the assurance of an established and independent Real Estate Technology Company as your IT business partner.

The templates come in a number of Design options that can be customised to match your office branding.

Owning your own domain name is critical to your internet strategy and should be an integral part of establishing your business online. It’s an effective and economical tool for marketing your services, and helps people find you quickly and easily on the web. When choosing your domain name you need to consider how it aligns with your offline profile and ensure that it’s easy for customers to remember. We can assist you with the selection, registration and maintenance of your chosen domain name. If you already have a domain name and would like us to host it in conjunction with your web site then we can also assist with the process of getting it moved over.

Red Square Web Services

Template Designs

Domain Name Management & Hosting

Starter Package - $699The Starter package has incorporated all the basic features required for an effective web presence including;

• Home page• About us page• Staff profiles page• All listing and display pages including For Sale, For Rent and Recent Sales• Contact us page • Feature Property on the homepage• Mortgage Calculator

FTBR 8TH EDITION

The Professional website offer includes the development of a customised website for your business. Your website will be created through a collaborative process with our experienced design team that specialise in real estate web design. The result is an effective online solution for your business that is charged at an hourly rate depending on your individual requirements.

If you have any questions on domain registration or if you are after a website for your real estate agency, call Red Square Support on 1300 137 161, and we will assist you in registering your domain and discuss with you the various options you have in building a successful website.

Custom designs to help your brand shine

Pro Package - $999The Pro Package has all the inclusions of the Starter Package with several enhanced features, taking your site to the next level, which include;

• Quick Search from the homepage

• Neighbourhood Report feature

• Your choice of any 3 additional real estate forms including;

- Tenancy Application

- Market Appraisal

- Rental Appraisal

- Buyer Enquiry

- Rental Enquiry

- Repair Request

Elite Package - $1499The Elite package is for those offices that want all the features of the Pro Package and them some! This package also includes an easy to use fully editable content management system so you can change content on the site whenever the need arises. The Elite package is also equipped with Email Alerts as standard and the complete set of real estate forms including;

• Tenancy Application

• Market Appraisal

• Rental Appraisal

• Buyer Enquiry

• Rental Enquiry

• Repair Request

FTBR 8TH EDITION

CONCEPT DESIGN PRINT DISTRIBUTION REPORTING RESULTS

1800 657 797

LETTERBOX MARKETING SOLUTIONS

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MAKING BUSINESSES MORE MONEY

Contact EAC now to find out how Social Media can help drive your business,or start following us on Facebook, Twitter & Linked in

Social Media Advertising & Marketingis now a mass-communications channel and too important for any organisation to ignore.


EAC Social Media Packages are Available for as little as $550.00 for EAC Members.Log onto www.eac.com.au to find out more or call EAC direct on 1300 137 161

FTBR 8TH EDITION 24

E ach edition of From the Boardroom features a profile of an EAC Member to give you an idea of how they achieved success in their areas. This edition will feature David Doherty and Margo Taggart who manage the highly successful Tamworth City Real Estate who have been EAC Members since June 2006.

What is your real estate background?

My partner, Margo Taggart and I are both born and bred in Tamworth, and met whilst working in one of the local national brand agencies. Today we own and operate one of Tamworth’s most successful independent boutique agencies with a combined industry experience of over 35 years.

What do you see as the secret to the success of Tamworth City Real Estate?

‘Daring to be different’! Our local critics are still in awe! After our first four years, we didn’t have a traditional window display, and now, by genuine default, we find ourselves with a street frontage office, and have conceded to displaying just 8 rotating token window displays, with the proven knowledge that people research their real estate needs differently to years gone by. We do see one of the biggest parts to our successes was focusing on ‘individual, professional service, every time’. People don’t care how much you know, until they know how much you care. Love the people who already love you and your service, and wonderful things follow. We do not cold call, at all.

How has being a member of the Co operative helped your business?

Every aspect of being a full member of EAC and using all the services offered has been wonderful, from front end customer support right throughout to back end I.T support. EAC designed, host, update, fine tune, and maintain our web site. Nothing is ever a problem and requests get done. We get the second biggest amount of internet traffic from our EAC web site. That speaks loud volumes…

In your opinion, what is the best feature of Red Square?

We have been tempted to dabble with other service providers of real estate data and information available in the market place, but we have always kept our full Red Square subscription, and always ended up relying on Red Square data and information to get us across the line. Vendors are continually impressed by our information we have at hand.

Where do you see yourself and Tamworth City Real Estate in 5 years?

Our focus is to double our rent role (we didn’t buy our rent role) and in 5 years time, we envisage Tamworth City Real Estate to still be a happy, helpful, successful boutique agency doing what we know and do best.

Member ProfileDavid & Margo,Tamworth City Real Estate


FTBR 8TH EDITION23

M ost EAC offices will be familiar with the voice of Allison Gurry as she is the first line of customer service behind the Red Square 1300 number and more recently the EAC switchboard. Allison is one of the new guard employed by the co-operative last year and is now an integral team member responsible

for first impressions. I thought I would ask her some questions to give you all a better insight to “the voice behind the phone.”

Q: What were you doing job wise before working with EAC?

I was previously employed in a reception role at a family owned Sydney based company.

Q: What are your usual daily tasks as Client Liaison?

I primarily manage the main reception and help desk incoming customer calls. I also attend to any IT clerical duties and coordinate Red Square Data product training in Sydney and Wollongong.

Q: Give an example, without naming names, of an interesting situation you have had to deal with on the phone since appointed to your position.

Several weeks ago, I received a call from a Nun wanting to book a Church Mass for the following Sunday! Unless EAC has changed its business model and I have not been informed I had to explain that she had the wrong number...

Q: What motivates you to come to work every day?

The thought of all the things I have yet to accomplish and the means to do it with, motivates me to come to work every day.

Q: What sort of hobbies or activities do you like to participate in after work hours?

As my partner is on the wrestling circuit, I tend to gravitate in those circles. I also prefer outdoor activities such as morning boot camp at Liverpool. If I’m relaxing at home I can be found watching movies of which my recent favourites are Harry Potter and the Hangover.

Q: What sort of music do you listen to?

Being a gen Y Girl I am a big fan of the Indie Rock scene with favourite bands of note being Kisschassy and Bullet for my Valentine.

Q: Where do you see yourself in 5 years?

My friends tease me about being a Stepford wife in training! Like most girls I want to be married with a nice house and a couple of young ones. Time will tell.


Staff ProfileAllison Gurry, EAC Receptionist

25

FTBR 8TH EDITION 2

Did you Know?

Estate Agents Co-operative Ltd or EAC is a co-operative of real estate agents, which was formed in Sydney in 1960 to

exchange information about properties for sale and is the largest real estate

co-operative in Australia. From humble beginnings, when EAC comprised just seven members in the metropolitan

area, the Co-operative has now grown to include several hundred members across

New South Wales and the ACT.

Our Membership comprises representation that includes both the

independent agency as well as franchisees from all the major franchise groups.

In recent years EAC has evolved as a premium service provider to the real

estate and property industry and we now provide a range of solutions to over 1,500 Real Estate offices, Valuation businesses

and government departments throughout Australia.

In 2007 we launched therealestateworld.com.au brand, the only totally independent industry owned and controlled, online and offline, market

solution that is available to Agents and the Industry. The solution includes the

web site and a suite of publications across New South Wales.

3 Reasons to become a Member

KEEP YOUR INDEPENDENCE

• AlltheproductsandservicesofamajorFranchise withoutthedebilitatingmonthlyfranchisefees.

SAVINGS

• Receivea*10%discountonallrealestate.com.au standardpackageratespotentiallysavingyou$800 ayear.

• Amultitudeofmemberonlybenefitsandsavings suchasrealestateforms,PIInsurance,website design&hosting,technologyproductsandmany otherrealestaterelatedservices.

PROFESSIONAL PRACTICE ADVICE

• Accesstofreeprofessionaladviceandguidanceon realestatepracticerelatedissuesfacedbyofficeson adaytodaybasis.

• RegularlyreceiveIndustryupdates,adviceandnew productnewsviaourMemberNewsletters.

• Abilitytohaveyourofficereviewedbyoneofthe industry’sleadingcomplianceexperts.

Logontowww.eac.com.autofindoutmoreorcallEACdirecton1300 137 161


50C E L E B R A T I N G

years1960-2010

REAL servicesREAL benefits

*Correct at time of printing

FTBR 8TH EDITION

FTBR 8TH EDITION

in association with

for bookings and coursedetails phone

1300 818 874

Continuing Professional Development (CPD)Auctioneering

NSW Certificate of RegistrationReal Estate LicensingCompliance Check

Property Management TrainingGeneral Skills Training

FTBR 8TH EDITION25

Agent Banner Advertising Pricingrealestateworld.com.au Agent Banner advertising provides your office with an opportunity to generate brand awareness in your market area. realestateworld.com.au agent banners are available for display on the “For Sale” and “For Rent” search and search results pages in the suburb or suburbs of your choice at a NEW cost that can be tailored to any office marketing budget.

Starter Package – 0-50 Listings

Gold Package – 100-200 Listings

Basic Package – 50-100 Listings

Platinum Package – 200-500 Listings

Description Pricing Monthly

Property Search Results Tower $40 GST Inc

Property Search Results Banner $25 GST Inc

Property Search Results Bottom Banner $15 GST Inc

Branding Package $75 GST Inc

Branding Package (Quarto Premium) $200 GST Inc



















FTBR 8TH EDITION 2

Simply phone realestateworld.com.au on 1300 137 161 or email [email protected] to arrange an obligation free quote on any area in NSW. You may select your office suburb, postcode or any number of areas you would like to increase your office online presence to real estate consumers.

Global Package – 500+ Listings(Capped @ 800)






Branding Package (Quarto Premium) $1,200 GST Inc

Property Search Results Tower

Property Search Results Bottom

Agent Advertising Banner Positions Banner Examples

Property Search Results Banner

FTBR 8TH EDITION

The Board management and staff would like to extend a warm welcome to the following new members that have joined the Co operative.

W Burke & Co Narromine Michael Burke

Pacific Blue Real Estate Baulkham HillsMichael Gill

Think Pink Real Estate North GosfordFrank Ginglo

Macarthur Property SpecialistsCampbelltown - Timothy Ferguson

Leumeah United Realty Michael O’Sullivan

T & T Real Estate Bankstown North Danny Tran

Port Macquarie Property Pty Ltd Elaine Elsey

Elders Real Estate Picton Geoff Eagles

Reg Gilbert Real Estate Narrabri Rob Gilbert

Citywide Property Agents CampsieJason Mikhail

Sternbeck’s Real Estate James Harvey

Burringbar Real Estate Centre Stewart Cahill

Commercial Property Group RegionalSouth Wollongong - Ryan Hunt

Pulse Real Estate Springwood Robin Ingram

Eden Realty Glenn Brunette

New Unit Mosman Andrew Vamvakaris

Ray White Thirroul Tony Dribbus

KC Real Estate East Gosford Michelle Sutton

Icon Realty Group Wollongong Mirjana Ilic

Merrylands First National Sam Bastawrous

Home Centre Realty Bankstown Hoang Do

Michael Kidd Property Sales Kulnura Michael Kidd

Noveau Realty Bogangar Tania Burke

Merimbula Realty Pty Ltd Jon Kelly

Jordans Crossing Bundanoon John Everett

Elders Real Estate Goulburn Ray Croker

Raine & Horne Blacktown Lorraine Young

Highlands Rural Real Estate Bundanoon Henry Ramage

MMJ Sydney Chris Johnson

Tweed Heads Coolangatta Prestige Peter Walmsey

MMJ Canberra Nick George

PRD Nationwide Harvey Oatley James Walters

Welcome New Members

31

FTBR 8TH EDITION

EAC Contact List

SYDNEY

Estate Agents Co-operative Ltd.ABN 52 079 055 637274 Miller Road Villawood NSW 2163 Phone: (02) 9724 6999 Fax: (02) 9724 6407 Email: [email protected]

General Enquiries Phone: (02) 9724 6999

Membership Services Phone: 1300 137 161 Fax: (02) 9724 6407 Email: [email protected]

Red Square Support Phone: 1300 137 161 Email: [email protected]

Web Design & Development Phone: 1300 137 161 Email: [email protected]

Real Estate Forms & Stationery Phone: 1300 137 161 Email: [email protected]

realestateworld.com.au Publications Phone: 1300 789 675 Fax: (02) 9724 6260 Email: [email protected]

Training & Professional Development Phone: 1300 818 874 Email: [email protected]

Print & Design Phone: 1300 952 258 Email: [email protected] Web: www.eacprinting.com.au

WOLLONGONG

11 Victoria Street Phone: (02) 4228 8445Wollongong NSW 2500 Fax: (02) 4226 3926

32

FTBR 8TH EDITION

For the information of EAC members and Subscribers we have included your EAC Account Managers contact details below.

EAC & realestateworld.com.auAccount Managers

Jeff Buchanan

0419 697 [email protected] Area of Operation – Upper North Shore, Northern Beaches, Northern District, Hills District, Gosford, Central Coast North, Newcastle Region, Maitland / Hunter District, The Entrance, Lower Lake Macquarie, Port Stephens

Beanca Karaniki

0407 648 [email protected] Area of Operation – Eastern Suburbs, Sydney City, Inner West, Lower North Shore, St George - North of M5

John Kay

0425 389 [email protected] Area of Operation – Illawarra, South Coast, Ulladulla District

Victor Baptista

0434 155 886 [email protected] Area of Operation – Penrith, St Mary’s, Campbelltown, Camden, Liverpool, Fairfield, Blue Mountains, Central West NSW, Riverina, Outback NSW

Angelo Lofitis

0434 155 887 [email protected] Area of Operation – St George - South of M5, Sutherland, ACT, Snowy Mountains, The Murray

33

FTBR 8TH EDITION

Phyllis Devereaux

1300 137 [email protected] Member & Client Services

Pat Royce

0425 257 [email protected] Area of Operation – Forster / Tuncurry, New England / North West, Taree, Port Macquarie, Mid North Coast, Hawkesbury

Malcolm Walsh

0425 332 [email protected] Area of Operation – Illawarra

Glynis Cole

0434 155 [email protected] Area of Operation – Mid South Coast

Jon Casey

0434 155 [email protected] Area of Operation – Mid North Coast, Grafton, North Coast

realestateworld.com.au Publication enquiries.

EAC Membership and Red Square enquiries.

34

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www.oamps.com.au

Closer to clients, closer to communities®

The complexities of running a business today require support by an insurance adviser who understands your specific risk exposures and is able to develop tailor made solutions that adequately protect your business.

At OAMPS Insurance Brokers we’ve made it our business to get to know the risks associated with running a real estate agency business.

Working in conjunction with the Estate Agents Co-operative, OAMPS has developed industry specific risk cover and services, including -• Professional Indemnity and Management Liability• Expanded business insurance policy coverage• Workers Compensation advice and claims/premium expertise• In house claims processing

For an obligation free appraisal of your insurance requirements, contact your nearest OAMPS branch.

NORTH SYDNEY (02) 9424 1705 PARRAMATTA (02) 8838 5700 WAGGA WAGGA (02) 6933 6600 WOLLONGONG (02) 4266 8700NEWCASTLE (02) 4979 3333

FORBES (02) 6851 1200 CANBERRA (02) 6283 6555

One insurance broker understandsthe real estate agency business.

FTBR 8th Edition

Documents

Transcript of FTBR 8th Edition