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Transcript of Fss ibm social business kenexa mobility
© 2013 IBM Corporation
IBM Smarter Collaboration Smarter Workforce
2 © 2013 IBM Corporation
We are just entering the 5th era of IT
IBM #1 in IDC Worldwide Social Platforms Revenue Jun, 2012(Leading three years running)
IBM is focused on social for our business clients
Gartner - Magic Quadrant for Social Software in the Workplace, Aug, 2011
Forrester Wave - Leader in Enterprise Social Platforms, Q3 2011
3 © 2013 IBM Corporation
Social Media amplifies the impact of the social network
200 millionTweets a day
900 million Facebook users
80% Companies use
Facebook for recruitment
2 billionYouTube videos a day
1 billion iPhone appsin 9 months
200 millionBlogs today
Daily 1 millionNew LinkedIn users
Source: “Socialnomincs” by Erik QualmanSource: Jake Hird, econsultancy.com
4 © 2013 IBM Corporation
“The rise of the networked enterprise. Web 2.0 finds its payday” – McKinsey Global Survey Results, 2010
30%
15%
20%HR & Talent Management Increase speed to access knowledge;Increase speed to access experts
Marketing & SalesIncreased revenue
R&DReduce time to market;Increase number of successful innovations
Value of Social Business
4
18% Customer ServiceIncreased customer satisfaction
5 © 2013 IBM Corporation
DELIGHT CUSTOMERS to Create Exceptional CustomerExperiences
Leaders leverage social business for a competitive advantage
ACTIVATE THE WORKFORCEto Create a Smarter Workforce
6 © 2013 IBM Corporation
Ginni Rommety Leading the Way in IBM’s Social Transformation
“All clients are experiencing the phenomena of what we call “front office transformation” – social media, devices, mobility – all reshaping the way they want to engage….”
“The decade ahead will all be about Collaboration”
- 38%- 38% estimated growth for the Social Business software market through 2014
- $2B - $2B estimated Social Business software market size in 2014
“We need to become a preeminent Social Enterprise”
7 © 2013 IBM Corporation
Our Customers Priorities are the same
1 Q24 “What do you see as the key sources of sustained economic value in your organization?2 Q4 “To what extent will the following competing influences impact your organization?” 2012 IBM Global CEO Study
Banking & Financial Markets responses only
The 2012 IBM CEO Study
Key sources of sustained economic value1
Global Banking & Fin Markets
Human capital 73%71%
Customer relationships 74%74%66%66%
Products / services innovation 42%42%52%52%
Brand(s) 48%48%43%43%
Partnering/collaborating with other orgs 53%53% 45%45%
Internal collaboration 52%52% 48%48%
Decision-making processes 43%43% 44%44%
Changes in the organization over the next 3-5 years2
8 © 2013 IBM Corporation
This Transformation begins with the Industry- leading Social business platform
Deployment Options
SaaS Cloud Dedicated Private Cloud On Premises Hybrid
Smarter WorkforceIBM Employee Experience Suite
Kenexa Talent Management Suite
ExceptionalCustomer Experience
IBM Customer Experience Suite
Social Networking Social Analytics Social Content Social IntegrationIBM Enterprise Content
ManagementIBM Social Analytics SuiteIBM Connections
IBM SametimeIBM WebSphere Portal
IBM Web Content Manager
IBM SmartCloud for Social Business
9 © 2013 IBM Corporation
TD Bank
Goals:
Aligning to TD’s Core Values
Delivering Real Business Outcomes
Acknowledging and Facing Risks Head On
“…until social amplified it, there was no business
case.”
“transparent decision making
process ..shifted to pride and excitement”
“…perfecting the app before it reached
customers ”
“Weaving social into everything we do”
10 © 2013 IBM Corporation
• WOW story community
• 50K participants (out of 85K employees)
• 300,000 stories
• 260 added daily
• Everyone Benefits
Social Customer Service
An online conversation started by a junior teller demonstrated the potential of using social media within the company. This led to an idea that is now "expected to represent our biggest single productivity
improvement in the coming year," Arnott said.
11 © 2013 IBM Corporation
Goals• Drive Revenue & Profit Through…
• Attracting Millennium Workers• Attracting Millennium Customers• Capture and Share Expertise
Sun Life
Culture• Executive Sponsorship• Social Guidelines and Policies• IdeaShare: 330 New Ideas
12 © 2013 IBM Corporation
• Personalized base on analytics
• Customer service experts
• Crowdsourcing on new products
• Customer sat: #5 to #1*
*Forrester Public Bank Rankings
13 © 2013 IBM Corporation
HSBC: Identifying customers personally
Mr Parsons,
Mr Hicks,
Mr Hamilton,
Banners using customer data held in the back-end
Mr Bannister,you can protect your family with our affordableterm life plan ‣ find out how
14 © 2013 IBM Corporation
Client Services
In 4 months:•400 business process focused communities •65% participation
15 © 2013 IBM Corporation
For Prudential Financial, becoming a social business means enhancing collaboration to sharpen its competitive edge
Goal:Enhance products and services by connecting
employees and providing them with access to knowledge and experience across the enterprise
Project:Implement a secure, social business software solution
based on WebSphere Portal & IBM Connections
Results ...Improves products and services
Searchable profiles enable employees to quickly find subject matter experts with key skills.
Boosts productivity and efficiencyEmployees are empowered to initiate enterprise-wide collaboration via blogs, wikis and forums, thereby gaining new expertise.
Promotes information sharingAn innovative approach to knowledge sharing and improved access to information help the company maintain its competitive advantage.
“Our IBM social business solution provides us with a robust, secure portal with which to improve employee collaboration worldwide. Access to diverse knowledge and skills helps us sharpen our competitive edge.”
— VP, Prudential Financial
16 © 2013 IBM Corporation
Building a Smarter Workforce…. The Employee Journey
The Employee
• Attract
• Enable
• Perform
• Transform
Their Social Network
• Discover
• Amplify
• Accelerate
• Innovate
17 © 2013 IBM Corporation
IBM / Kenexa Customers
Kenexa Exceptional Web Experience
Social Networking
A KENEXA OVERVIEW
February 1, 2013
Copyright Kenexa®, 2013 19
The problem: Uncovering the right person
for the right job isn’t an easy task—wasting valuable time and investment. “Talent knows talent”, but “non-talent” knows non-talent, too.
The solution:Attract top talent to your business real-time and select those like your organization’s best. Build a talent pipeline before the candidate need arises.
ATTRACT: BUILDING A SMARTER WORKFORCE ONE NEW HIRE AT A TIME
Copyright Kenexa®, 2013 20
Attract the right people with the best talent
$2 millionsavings in recruiting costs
Using a competency-based job assessment, Apollo Group was able to significantly shrink the potential hiring pool, saving recruiters both time and significant resources.
Apollo Group, a leading provider of higher education for adults, used predictive hiring models to reduce their costs to recruit students.
CASE #1 : APOLLO GROUP
Copyright Kenexa®, 2013 21
The problem:Getting individuals up, running and productive takes significant time and investment. Great risk of losing good talent because of poor onboarding. Lack of technology applied.
The solution:Bring your business into the next generation by sharing information real-time and leveraging collective intelligence. Utilize technology for information capture, as well as best practices on engaging new hires.
EMPOWER: BUILDING A SMARTER WORKFORCE BY ARMING EMPLOYEES WITH THE RIGHT TOOLS AND ENABLING HIGH PERFORMANCE
Copyright Kenexa®, 2013 22
Empower the right people to do the right job
1.2% increase in profit per customer yields millions in net income
AMC's “fit” strategy matched the right people to the right jobs, resulting in lowering turnover rates by 11 percent.
AMC hired the right people to work theater concession stands, generating millions of dollars of incremental income
AMC
Copyright Kenexa®, 2013 23
The problem: Employees and knowledge are
“siloed” to job roles and functions—resulting in lost talent and unused minds. Top performers are “uninspired”, and can easily be lured away.
The solution: Leverage the organization's
collective intelligence to solve big problems and increase engagement, productivity and profit. Uncover key drivers to maximize performance and retention. Develop succession plans and career paths for top performers.
MOTIVATE: BUILDING A SMARTER WORKFORCE BY DEVELOPING A CULTURE OF EFFECTIVE LEADERSHIP AND HIGH PERFORMANCE
Copyright Kenexa®, 2013 24
Creating a smarter workforce
Cabela’s
9.3% higher sales per labor hour among top performers
Employment branding, surveys, talent/performance management systems helped attract and hire the right candidates, improving engagement and sales per employee.
Cabela’s re-energized their sales teams with a performance management solution, significantly increasing sales per labor hour
Copyright Kenexa®, 2013 25
Together IBM and Kenexa represent a uniquely complete solution
Social Collaboration Business Analytics Enterprise Content
Management
Leadership & Organizational Change Services
Scientific Human Insight
Copyright Kenexa®, 2013 26
IBM Kenexa Sales Enablement Site: http://ibm.biz/Bdxirn
IBM Kenexa Email Address:(use to find specific sellers, inquire about commissions, are offerings in PA, for FAQs, to request information and more):[email protected]
IBM Smarter Workforce Sales Synergy Leaders:•WW – Sara Arildsson, [email protected] •NA – Gary McBride, [email protected] •Europe – Jon Mell, [email protected] •GMU – Sarah Fisher, [email protected]
KEY RESOURCES
27 © 2013 IBM Corporation
Kenexa Solutions & Services
28 © 2013 IBM Corporation
Kenexa Solutions & Services
29 © 2013 IBM Corporation
Competitive landscape
Applicant Tracking Taleo iCIMS SuccessFactors Lumesse HRIS Recruiting modules
Performance Management/SP/Compensation SuccessFactors Cornerstone OnDemand
Learning Saba SumTotal Cornerstone OnDemand
29
Recent Consolidation• SAP – SuccessFactors
Oracle – Taleo• IBM - Kenexa
30 © 2013 IBM Corporation
global experience
30
31 © 2013 IBM Corporation
FINANCIAL SERVICES / BANKING
32 © 2013 IBM Corporation
IBM ConnectionsLeading by creating a new world of possibilities
33 © 2013 IBM Corporation
Exceptional Web Experience SuitesEngaging customers and employees on their terms
34 © 2013 IBM Corporation
Build mobile applications
Connect to, and run backend systems in support of mobile
Manage mobile devices, services and applications
Secure my mobile business
Manage & Secure
Build & Connect
Exceptional Web Experience Mobile strategy
Extend & TransformExtend existing business capabilities to mobile devices
Transform the business by creating new opportunities
Key Capabilities• Strategy, planning and implementation• Mobile-enabled solutions including
analytics, commerce, and social business
• Mobile as a service
Key Capabilities• Mobile Governance• Device analytics and control• Secure network communications & management
Key Capabilities• Multiplatform mobile web,
hybrid and native app development
• Enterprise data, service, and application integration
• Lifecycle Management
35 © 2013 IBM Corporation© 2011 IBM Corporation
Built for Business.....Social Business.... in the cloud What Sets IBM Apart
Simplest way to interact across
business boundaries
Fastest way to make your existing process
social
Keeping private business exactly that
Public, Dedicated, Premises or Hybrid – it's your choice
Bring your own device, we're open for social business
36 © 2013 IBM Corporation
Our market leadership…
of the top 10 banks and retailers
of the largest telcos governments covering all G8 nations
…provides unparallelled experience on how to achieve success
Expertise across all Industries & GeographiesExpertise across all Industries & Geographies
#1 Ranking by IDC for 3
consecutive years
60% of Fortune 100 use
IBM Social Business
36,000+ IBM Social Business
general business customers globally
37 © 2013 IBM Corporation
Thank You
38 © 2013 IBM Corporation
Additional Slides
© 2012 IBM Corporation
IBM Connections
Home pageSee what's happening across your social network
BlogsPresent your own ideas, and learn from others
CommunitiesWork with people who share common roles and expertise
FilesPost, share, and discover documents, presentations, images, and more
Micro-bloggingReach out for help your social network
ProfilesFind the people you need
WikisCreate web content together
Social AnalyticsDiscover who and what you don’t know via recommendations
ActivitiesOrganize your work and tap your professional network
BookmarksSave, share, and discover bookmarks
ForumsExchange ideas with, and benefit from the expertise of others
Media GalleryAdd sizzle by sharing rich media like Photos and Videos
Ideation BlogsCreate ideas and leverage the crowd to develop them
Document LibrariesSecurely manage and collaborate on business documents
40 © 2013 IBM Corporation
Social Business EVERYWHEREEVERYWHERE
41 © 2013 IBM Corporation
Wiki
CommunitiesActivities
Individual ShareDiscover Working Out Loud
BlogFiles
Bookmarks
Micro-blogging
ForumsPersonExpertise
Profile
IBM Social Business Network
Team ShareCollective Intelligence
IBM Connections:Social Network Solution
42 © 2013 IBM Corporation
Customer satisfaction moved from 5 to 1
239 employee ideas have been posted and 118 are in the process of adoption across the company – one success: launched new Ready Mix product GLOBALLY in one third the time (12 to 4 months) to dominate the market
“The launch of connect.BASF is one of the most successful launches at BASF since we launched our e-mail system. “ Sean Jones, Vice President E-solutions, BASF SE
Eliminated third-party transportation applications for customers, saving USD500,000 annually
Decreased new employee training on customer support applications from three weeks to less than one hour
Sharing selling best practices across stores contributed over $1M in additional revenue. Working Out Loud
$40M SAVINGS in design improvements from customer feedback
Why would anyone use this for business?IBM Social Business Client Successes
An online conversation started by a junior teller demonstrated the potential of using social media within the company. This led to an idea that is now "expected to represent our biggest single productivity improvement in the coming year," Arnott said. Weaving Social into Everything We do
43 © 2013 IBM Corporation
Learn from Client Studies
Establish Business Strategy
Accelerate Business Adoption
45 © 2013 IBM Corporation
Dynamic:Delivering results for industry leaders
of the top 10 banks
and retailers
of the Largest Telcos
Governments covering
all G8 nations
60%
the Fortune 100 Proven
Expertise
8 12 500
© 2012 IBM Corporation46
People - central to progress on banking’s imperativesSocial interaction today includes new dimensions and benefits
• Providing rich connections to 3rd parties like external counsel, regulators, etc.
• Providing the context along with the right information to the right people
• Enabling group decision-making across the network
• Providing high-touch relationship that move smoothly across channels
• Facilitating social connections across small and medium commercial customers to have them provide basic business support
• Connect right experts to answer customer questions through twitter, …
• Consolidating partnerships and increasing economies of scale through secure external networks
• Socially connecting experts to help solve exceptions that drive cost (e.g., payments)
• Facilitating processes in and outside the bank with proper workflow, rules, and people (e.g., mortgage approval)
47 © 2013 IBM Corporation
Leveraging a proven foundation of technology and capabilities
Delivery Options: Extranet, Cloud, Private Cloud, Hybrid, On Premises
The FoundationWebSphere Portal | IBM Web Content Manager | IBM Forms | IBM Web Experience Factory
IBM Customer Experience Suite
IBM Employee Experience Suite
CommerceIntegrationAnalytics
Security
Mobile
Search
Social Media
Content Rich Media
Personalization
Portal
Exceptional Web
Experience
48 © 2013 IBM Corporation
IBM's is leading the way by delivering the industry's leading social business capabilities in the cloud
CLOUD FIRST MOBILE ALWAYS MULTIPLE CHOICES
Copyright Kenexa®, 2013 49
Appendix: Kenexa Product
Descriptions
Copyright Kenexa®, 2013 50
RECRUIT
Start Date
ONBOARDINGPERFORMANCE
LEARNING SUCCESSION EXITJOURNEY
EMPLOYEE
EMPLOYEE LIFECYCLE HR SOLUTIONS
Recruitment Talent Management (Onboarding and Performance Management)
Services
Content
Technology
Compensation Management
Engagement SurveysAssessments
Consulting (Employment Branding & Leadership)RPO
A Continuum ofHuman Capital Solutions
COMPENSATION
Copyright Kenexa®, 2013 51
Kenexa Recruitment Services (RPO)Kenexa Recruitment Services (RPO)
• RPO fulfillment in 80 countries
• 25 Languages
• 10 Global COEs
What do we do?
• Full / Project Recruitment Outsourcing
• Vendor Management
• Campus / Graduate Recruiting
• Branded Communication / Outreach
• Employee Referral Programs
• Diversity Recruiting
• Unbundled Recruitment Services & Consulting
Why Kenexa?
• RPO Experience – Founded in 1987
• Focus on Quality & Top Talent
• Deep Multi-Industry Expertise
• Largest Global Footprint
• 180,000 global placements over the last three years
Select ClientsGlobal Reach
51
Copyright Kenexa®, 2013 52
Employment Branding by KenexaEmployment Branding by Kenexa
What do we do?
• Discover the unique traits and personalities of your culture
• Create creative communications to help you attract the best talent for your culture and retain top performers who shape it
• Use unique sourcing techniques to help you attract quality - not quantity - of candidates
• Uniquely and creatively express your culture through a career site and external media
Why Kenexa?
• Customized messaging, packaging and site architecture
• Experts in cultural shift development• Create a seamless candidate experience
that sits on world-renowned recruiting technology
• Unique sourcing techniques and expertise used to source 50,000 candidates each year
• Customized messaging, packaging and site architecture
• Experts in cultural shift development
Copyright Kenexa®, 2013 53
Kenexa 2xBrassRing™Kenexa 2xBrassRing™
• Candidates processed from more than 190 countries
• System Users located in more than 120 countries
• 34 Languages supported
What do we do?
• Find the right talent for the right job at the right time at the right cost
• Automate the full cycle of talent acquisition • Standardize the recruitment process and
make more efficient and sustainable• Achieve compliance with government
regulations and hiring practices• Centralize talent data
Why Kenexa?
• Highly Flexible – Match Unique Processes• Industry Leading Analytics and Reporting• Most Engaging Candidate Experience• Embedded Dynamic Assessments • Mobile Technology Enabled • Intuitive Recruiter User Interface• 1st Tier Hosting, Infrastructure, & Security• Social Networking & CRM
Select ClientsGlobal Reach
53
Copyright Kenexa®, 2013 54
Kenexa 2xOnboard™Kenexa 2xOnboard™
• New Employees supported in more than 30 countries
• Hiring Managers located in more than 20 countries
• 10 Languages supported
What do we do?
• Deliver Onboarding as an experience (not a checklist of tasks)
• Drive efficiency through standardization and automation of Onboarding
• Design flexible, global solution: tailored to meet customer needs.
• SaaS: Secure, Proven Scalable
Why Kenexa?
• Accelerate Time to Productivity• Reinforce Employment Brand • Improve Employee Engagement. • Achieve On time Internal and External
Compliance• Reduce Cost
Select ClientsGlobal Reach
54
Copyright Kenexa®, 2013 55
Kenexa CompensationKenexa Compensation
What do we do?
• Help you attract, motivate & retain top talent
• Ensure your compensation programs are competitive externally and equitable internally
• Streamline market pricing, salary range development, equity analysis and pay program design
Why Kenexa?
• Instant access to over 4,000 benchmark jobs
• 100% employer reported data
• Solutions that scale to fit your needs
Select ClientsGlobal Reach• Benchmark data for the US,
Canada, UK and China
Copyright Kenexa®, 2013 56
Kenexa Learning SolutionsKenexa Learning Solutions
• Clients in 15 countries
• Global technical resources
• 9 Languages supported
What do we do?
•We help organizations train, develop and improve their most important assets – their employees and customers•Provide world-class Learning Content Management Software•Provide a Social Learning Management System•Establish flexible and agile learning for a mobile workforce
Why Kenexa?
• Maximize the value from existing content resources
• Establish efficiency in your learning strategy• Create a collaborative learning environment• Drive revenue, reduce cost• Deliver a prescribed, personalized learning
experience
Select ClientsGlobal Reach
56
Copyright Kenexa®, 2013 57
Kenexa AssessmentKenexa Assessment
• Over 35 million Assessments administered Worldwide
• 20 Languages
• 44 countries
What do we do?
• Front Line to Executive Selection
• 1,300 Ready-to-use & Custom Assessments
• Key Job Roles (e.g., tellers, call center, managerial, sales, clerical etc.)
• Methodology for all stages of hiring workflow: skills tests, ability tests, behavioral assessments, assessment centers, simulations, structured interviews
Why Kenexa?
• Highly Predictive of Performance & Retention
• Integrated with Technology (e.g., Recruitment, Onboarding, Development, Succession Planning)
• Built for Volume –187 million assessments delivered since inception
• Global Capability
Select ClientsGlobal Reach
57
Copyright Kenexa®, 2013 58
Kenexa Employee SurveysKenexa Employee Surveys
• Surveys conducted in 60+ languages
• Data collected in 100+ countries
• More than six million surveys per year
What do we do?
• High-tech data gathering platform to manage processes
• Full service: global program, local implementation
• Practical approach to driving and sustaining change
• Best practice catalogue of proven actions
Why Kenexa?
• Largest benchmarks in industry
• Proven ROI to Income Statement
• Other measures include safety, unionization, customer loyalty, and confidence
Select ClientsGlobal Reach
58
Copyright Kenexa®, 2013 59
Kenexa Leadership SolutionsKenexa Leadership Solutions
• 200 accredited consultants globally
• Programs delivered in over 40 countries
What do we do?
• Leadership Consultancy
• Leadership Diagnostics and Benchmarking
• Core Management Skills
• Executive Coaching
• Talent Identification and Development
• Leadership Assessment and Development
• Leadership Diversity and Inclusion
Why Kenexa?
• Ongoing research into high performance for over 30 years
• Validated leadership model
• External benchmarking against over 12,000 leadership profiles
• Diagnostic tools created specifically to understand Leadership style, preference and motivations
• Experiential development programs linked to ROI
Select ClientsGlobal Reach
59
Copyright Kenexa®, 2013 60
Kenexa Performance SolutionsKenexa Performance Solutions
• Managers supported in more than 20 countries
• Employee reviews in more than 30 countries
• 6 languages supported
What do we do?
• Performance Management:Goal Management, Appraisals, Career, Competency Management
• Succession Management• Compensation Management• Flexible and Configurable Dashboards
Why Kenexa?
• Connect employee performance to organizational success
• Continuously measure performance and develop • Leverage Kenexa content and expertise • Set clear career path for high performers• Ensure legal compliance
Select ClientsGlobal Reach
60
61 © 2013 IBM Corporation
Legal Disclaimer
• © IBM Corporation 2011. All Rights Reserved.• The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained
in this publication, it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software.
• References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results.
• If the text contains performance statistics or references to benchmarks, insert the following language; otherwise delete:Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the user's job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here.
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62 © 2013 IBM Corporation