Front Off and Accounts_Q
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There are 16 Qs. Please answer below each Qs and Underline your answers (e.g YES ) 1. What are the skills should be required, or highest le!el o "eror#ance in the $ront %esk &ob' nswer $or highest le!el o "eror#ance in the ront desk *ob a "erson need so #any skills. $o r his "ersonal skills that "ersons need to be s#art, good co##unicatio n skills, good s"eakers as well as listene rs. $or his *ob skills he needs to be ser!ice orientatio n, ti#e #anage#ent, custo#er and "ersonal ser!ice +. an you inde"endently handle cor"orate clients' -/ 0 2. %o you ha!e necessary co##unication s kills to tak e care o our sensiti!e clients like oreign e#bassies, U0 #i ssions, etc' -/ 0 3. 4ow will you greet and how will you close the deal with a new walk5 in client' nswer !ery client wants to see an e#"loyee #ake a genuine eort to acknowledge and assist the#. /o as a ront desk o7cer 8 always at 9rst 8 should stand u" ro# #y task and oer a s#ile and words o greeting as well as #ake eye contact with the custo#er, then ask their question and "ro!ide that ser!ices they want, and choose conser!ati!e, "roessional out9ts that are a""ro"riate or our work en!iron#ent. :e sure to dress and act "roessionally . :ecause as a ront desk o7cer you will be the 9rst ace that a "ros"ecti!e custo#er sees. ;. 4ow con9dent you are that y ou can get t he *ob done on ti#e and #eet required "eror#ance' nswer 8 a# an honest, "unctual, Persistence, sel #oti!ated < hardworking boy with "ositi!e attitude towards #y career < #y lie. so 8 always ready to done #y *ob on ti#e with better "eror#ance 6. 4ow are your nglish /"eaking and Writing /kill' nswer =y nglish s"eaking and writing skills is good enough or your *ob require#ent. 8 can easily co##unicate with custo#ers in nglish and as a student o =: "rogra# 8 co#"leted so #any re"orts as "er require#ent o #y teachers so 8 think #y writing skills is also good. >. 4ow?s your skill in o#"ut er, 8nternet and /otwar e o"eration' nswer !ery day 8 use co#"uter and 8nternet since +@@>. nd 8 a# able to sol!ed s#all "roble# that ha""ened in #y co#"uter . /o 8 think #y skill in co#"uter, internet and sotware o"eration is !ery good. A. %o you ha!e keen inter est to de!elo" y our career in ho tel industry'
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Transcript of Front Off and Accounts_Q
There are 15 Qs
There are 16 Qs. Please answer below each Qs and Underline your answers (e.g YES )1. What are the skills should be required, for highest level of performance in the Front Desk Job?
Answer: For highest level of performance in the front desk job a person need so many skills. For his personal skills that persons need to be smart, good communication skills, good speakers as well as listeners. For his job skills he needs to be service orientation, time management, customer and personal service
2. Can you independently handle corporate clients?
YES
NO
3. Do you have necessary communication skills to take care of our sensitive clients like foreign embassies, UN missions, etc?
YES
NO
4. How will you greet and how will you close the deal with a new walk-in client?Answer: Every client wants to see an employee make a genuine effort to acknowledge and assist them. So as a front desk officer I always at first I should stand up from my task and offer a smile and words of greeting as well as make eye contact with the customer, then ask their question and provide that services they want, and choose conservative, professional outfits that are appropriate for our work environment. Be sure to dress and act professionally. Because as a front desk officer you will be the first face that a prospective customer sees.
5. How confident you are that you can get the job done on time and meet required performance?
Answer: I am an honest, punctual, Persistence, self motivated & hardworking boy with positive attitude towards my career & my life. so I always ready to done my job on time with better performance6. How are your English Speaking and Writing Skill?
Answer: My English speaking and writing skills is good enough for your job requirement. I can easily communicate with customers in English and as a student of MBA program I completed so many reports as per requirement of my teachers so I think my writing skills is also good.7. Hows your skill in Computer, Internet and Software operation?
Answer: Every day I use computer and Internet since 2007. And I am able to solved small problem that happened in my computer. So I think my skill in computer, internet and software operation is very good.8. Do you have keen interest to develop your career in hotel industry?
YES
NO
9. Can you perform following job responsibilities?YES
NO
Take care of Guest RelationBe thoroughly knowledgeable of all policies and procedures and systems used in each sector of the front office-housekeeping-reservation and be able to give a decisive supervision to the staff whenever neededEnsure that the various reports required for the day to day operation are completed accurately, and distributed to the concerned departmentsTo participate in the requested monthly statistics and reports.Ensure that all guests receive a courteous welcome upon check in.Act as a salesperson in order to maximize the rooms revenue.Ensure proper handling of guest mail, messages and parcels.Dealing with all types of guest complaints and take preventive steps immediately.Handling PABX SystemHandling CCTV operationHandling Credit Card payment (POS Machine and Online PayGateway)Supervise subordinates with usual front office and accounts related activities.Can Prepare balance sheet and debit-credit basic statements.Being knowledgeable of all the credit cards and cashing policies efficiently.10. Whats your expected remunerations in first 6mths while proving yourself competent for the job? BDT: 20,000 /mth
And what would be your expected remunerations after 6mths?
BDT: 25,000 /mth11. Are you comfortable working at any shift morning (from 7am); afternoon shift (from 12pm) or evening shift (from 3pm) job?
YES
NO12. Do you have any dependant?
Answer: No13. When can you join us?Answer: Anytime14. Can you assure CHL that with your integrity, honesty, dedication you will serve at CHL of minimum 3yrs or as long as you are happy with your pay & other benefits?YES
NO
15. If you are given job offer with lodging facility at CHL, will it be helpful.
YES
NO
NOT REQUIRED16. Give a reason why should we select you
Answer: I am a fresher, although I have no practical knowledge but I have enough theoretical knowledge that is very helpful to do anything with best performance. I can do hard work for my organization. And I will put all my efforts for the betterment of my organization. Being punctual & sincere, I can finish the work given to me on time & try my best to fulfil all the needs of company from me.
