From Value to Values: Why Management Has to Change

© 2008-2012 Peter Stevens www.scrum-breakfast.com – @peterstev

File 1

from value

to Values

Why Management has to change


My Mission is to Catalyze Change in Organizations

@peterstev peter@sierra-‐charlie.com

scrum-‐breakfast.com


As Agilists we are looking for better ways to develop software


We have been successful at finding better ways of developing software…


…revealing the need for better ways of managing companies

Source: Finance.Yahoo.com, extracted Aug 28, 2012


Stoos Gathering 2012: “There has to be a better way”


There are successful companies out there. What do they do differently?

Source: Finance.Yahoo.com, extracted Aug 28, 2012


•  Why is management failing?

•  How do Agile principles help?

•  How do we transform management?


The world has changed.

The relaIonship between customers and suppliers has

changed.

How does management work?

Why is management failing?

It’s the customer, stupid!


File 1

from value

to Values

Why Management has to change

The world has changed.


How has work changed?

1910’s – Industrial Economy Today

Photo courtesy of alderjewell@flickr


How has work changed?

1910’s – Industrial Economy Today – Creative Economy

Photo courtesy of alderjewell@flickr, Schlüsselbein2007@flickr


How has the relationship between consumer and supplier changed?

Picture courtesy of cliff_botheredbybees@flickr



Choice of telecoms in 1981



Choice of telecoms in 1981 Choice of telecoms today


Globalization has transferred power to the individual consumer

Message 1981 •  B2C: You take what we make

Message today •  C2B: I’ll choose who I want to

do business with


How does classical management work? Interlocking principles to support the primary goal

Make money for shareholders

Bureaucracy and Blame

Efficiency Cost-‐CuYng

Command and Control

Top Down DirecIves

Role of Management

CoordinaIon Values

CommunicaIon

Purpose of the OrganizaIon


The primary goal of an organization needs to change

Delight the Customer!


When were you last delighted? When did you last delight a customer?

Photo © leonardo viti - fotolia


How does Agile Management work?

How can we apply the Agile Manifesto beyond So^ware?

Why is change difficult?

How do Agile principles help?

Everything I learned in

school is wrong


How does Agile Management work?


How does agile management work? Interlocking principles to support the primary goal

Delight the Customer

Direct Linking Sustainability InnovaIon

Manager as Enabler

Adult to Adult ConversaIon

Role of Management

CoordinaIon Values

CommunicaIon


Radical Management


How does agile management work? Interlocking principles to support the primary goal

Product Backlog

Sprint Planning Task board

Kanban board

Sustainable Pace Individuals over

Process

Scrum Master Product Owner

RetrospecIves Stand-‐Ups

Self OrganizaIon

Role of Management

CoordinaIon Values

CommunicaIon


Radical Management


How can we apply the Agile Manifesto beyond Software?


The Agile Manifesto can provide guidance on the how

People and Interactions Tools and Processes

Working Software Extensive Documentation

Working with the Customer Contract Negotiations

Reacting to Change Following a plan

“We are looking for becer ways to develop so^ware…”

Important More Important


The Agile Manifesto can provide guidance







later


The Agile Manifesto can provide guidance







even later

later


Step 1 – Agree to get better



Step 1 – Agree to get better


Hint: get permission to improve get permission to change every week


Step 2 – Identify your customer visible value

What is the customer visible value of the HR Department?

“We are looking for becer ways to create customer visible value …”


Step 3 – make small changes to the Agile Manifesto to match your context








Step 3 – make small changes to the Agile Manifesto to match your context


Customer Visible Value Extensive Documentation






Step 4 – Evaluate Decisions, Policies and Practices in light of these values

•  What was the decision? •  What did it value? •  If you had valued

something on the le^ more, how would you have decided?

•  What impact would that have had for your company, staff or customers?

•  Adjust your values appropriately!


Customer Visible Value Extensive Documentation






Why is change difficult?


Delight the Customer

Manager as enabler

What happens when just a department “goes agile”?



Role of Management

CoordinaIon Values

CommunicaIon



Conflict!



Role of Management

CoordinaIon Values

CommunicaIon


Make money for shareholders

Command and Control


My Vision for Stoos

How Stoos Came Into Existance

What is Stoos?

How do we change the world?

Success Pacern: 1 or 2 passionate

people…


My Vision for Stoos


My Vision for Stoos

Stoos Management

Agile So^ware Development =


How did Stoos Come To Be


The meeting of 21 people in Stoos, Switzerland kicked off the created a message that resonated…


… and now 2’152 people around the world give Stoos life


What is Stoos?


Stoos: People & Learning Opportunities


Stoos: A Movement of Movements

•  Frameworks –  Betacodex –  Beyond Budgeting –  Extreme Programming –  Guided Self Organization –  Holacracy –  Kanban –  Lean Production –  Radical Management –  Right-shifting –  Scrum –  Toyota Way –  …

•  Home Grown –  WL Gore –  Morningstar

•  Other Institutions and movements –  MIX Management Exchange –  Drucker Institute


How can you get involved?


How can you get started?

•  Check out stoosnetwork.org

•  Join the Stoos Network Linked in Group

•  Have a beer / meetup –  (or a glass of wine ;-) –  Talk about Stoos

•  Join a Satellite / Form a Satellite

•  Join a “Stoos Sparks” event to learn and share internationally

Photo courtesy of Tim Pearce@flickr


How likely are you to recommend Stoos to a friend or colleague?


Recommended Readings

www.HappinessApp.me www.eebee.co


Copyright & Permission

•  © 2006-2012 Peter Stevens

•  redistribution allowed under Creative Commons nd-nc-sa license 2.5

•  Some pictures are © other owners and used by permission or allowed as fair use.

From Value to Values: Why Management Has to Change

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