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6 Crescent Road, Toronto, ON Canada M4W 1T1

T: 416.961.6555 F: 416.961.5814 Toll Free: 1.800.565.4591

www.rcdso.org

PRACTICE ADVISORY SERVICE FAQ

Frequently Requested Documents

CONTENTS

Disp atch Articles . . . . . . . . . . . . . . . . . . . . . . 2

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C ollection of Accounts . . . . . . . . . . . . .

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Completion of Dental Treatment . . . . .

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Communicating with Patients . . . . . . .

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Consent . . . . . . . . . . . . . . . . . . . . . . . . . .

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Dental Emergencies . . . . . . . . . . . . . . .

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Dental Practice Management . . . . . . .

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Dental X-Rays and X-Ray Safety . . . . . . . . . . .4

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Pr escription Drugs . . . . . . . . . . . . . .

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Release of Information . . . . . . . . . . .

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Retention of Records . . . . . . . . . . . . . .

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Scope of Practice . . . . . . . . . . . . . . .

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Pr actice Advisories . . . . . . . . . . . . .

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9Guideline s . . . . . . . . . . . . . . . . . . . . . . .

Frequently requested documents 2

6 Crescent Road, Toronto, ON Canada M4W 1T1

T: 416.961.6555 F: 416.961.5814 Toll Free: 1.800.565.4591

www.rcdso.org

PRACTICE ADVISORY SERVICE FAQ

Frequently Requested Documents

Dispatch Articles

Collection of Accounts

Collecting Co-Payments and Deductibles

(May/June 2014 pg. 28)

Avoiding the Problem Account

(February/March 2009 pg. 28)

Collection of Delinquent Accounts

(February/March 2009 pg. 30)

What to Consider Before Using a Collection Agency

(May/June 2009 pg. 24)

Charges for Missed Appointments and Interest

Charges on Overdue Accounts

(November/December 2007 pg. 52)

Patient Records Cannot Be Held as Ransom for Account

Collection

(June 2001 pg. 17)

Completion of Dental Treatment

Handling the Difficult Problem of Dismissing a Patient

(August/September 2010 pg. 42)

3

Communicating with Patients

Communicating Office Policies with Your Patients

(May/June 2015 pg. 20)

Common Complaints and How to Avoid Them

(May/June 2015 pg. 21)

Consent

Avoiding Problems Down the Road:

Questions & Answers About Consent

(November/December 2007 pg. 45)

Documenting Informed Consent

(October/November 2003 pg. 26)

Children and Consent to Treatment

(February/March 2014 pg. 21)

Dealing with Difficult Issues - Right of Divorced/Separated

Parents

(May/June 2007 pg. 36)

Dental Fees and Informed Consent

(Winter 2005 pg. 28)

“You’re the Doc, I Trust You… Just do it!”

(May/June 2010 pg. 50)

Best Interest of the Patient Do Not Negate

the Need for Informed Consent

(August/September 2013 pg. 24)

Take Care to Properly Obtain and Document Informed Consent

(February/March 2013 pg. 40)

4

Dental Emergencies

Professional Responsibilities for Managing Dental Emergencies

(February/March 2015 pg. 22)

Dental Practice Management

Change of Practice Ownership and Retirement/Resignation

(November/December 2011 pg. 34)

What You Need to Do When Setting Up a New Practice or Changing

Practice Locations

(November/December 2011 pg. 36)

Responsibilities for Patient Care in

Principal-Associate Arrangements

(November/December 2012 pg. 20)

Sale of a Practice

(January/February 2004 pg. 24)

Ownership of Dental Offices by Non-Dentists

(November/December 2012 pg. 22)

Dental X-Rays and X-Ray Safety

Prescribing and Taking Radiographs

(February/March 2008 pg. 39)

X-Ray Safety Requirements for All Ontario Dentists

(May/June 2011 pg. 22)

All About Qualifications to Operate Dental Radiographic

Equipment in Ontario

(August/September 2013 pg. 26)

Information about the Plan Approval Process of X-Ray Inspection

(May/June 2014 pg. 30)

Information for Dental X-Ray Facilities

(August/September 2014 pg. 32)

5

Prescription Drugs

Preparing for a Medical Emergency in the Dental Office

(May/June 2011 pg. 12)

Prescribing ABCs

(November/December 2008 pg. 57)

Prescribing and Dispensing of Drugs by Dentists

(November/December 2007 pg. 54)

Disposal of Drugs and Reporting Stolen Narcotics and

Forged Prescriptions

(July/August 2006 pg. 30)

Prescribing Primer

(February/March 2013 pg. 37)

Ministry of Health and Long-Term Care Narcotics Strategy -

Information at Glance for Ontario Dentists

(February/March 2012 pg. 6)

Peak Summary: Oral Sedation in the Dental Practice

(May/June 2015 pg. 18)

Release of Information

Release of Dental Records for Deceased or Missing Patients

(May/June 2015 pg. 14)

Release and Transfer of Records

(February/March 2011 pg. 28)

The Release and Transfer of Digital Radiographic Images

(February/March 2015 pg. 24)

Patient Records: Transfer and Release

(November/December 2008 pg. 53)

Release of Patient Information of Deceased or Missing Patients

(Fall 2005 pg. 24)

6

Retention of Records

Best Practices for the Secure Destruction of

Personal Health Information

(May/June 2010 pg. 54)

Dental Records Storage and Recovery of Damaged Records

(February/March 2012 pg. 26)

Proper Procedures and Appropriate Safeguards for Dental Records

When a Dentist Passed Away

(February/March 2012 pg. 28)

Questions and Answers About Lost, Stolen or Unclaimed Dental

Records

(May/June 2012 pg. 6)

Retention of Financial and Business Records

(July/August 2004 pg. 24)

Who Owns the Dental Records?

(October/November 2003 pg. 28)

Altering Dental Records - Don’t Go There

(August/September 2011 pg. 28)

7

Scope of Practice

Role of Dentists in Treating Snoring and Obstructive Sleep Apnea

(February/March 2007 pg. 30)

Council Adopts a New Position on the Use of Botulinum Toxin and

Dermal Fillers by Ontario Dentists

(August/September 2013 pg. 30)

Educational Requirements for the Use of Botulinum Toxin and

Dermal Fillers by Ontario Dentists

(November/December 2013 pg. 31)

New Standard of Practice for the Use of Sedation and General

Anesthesia in Dental Practice

(August/September 2012 pg. 29)

New Guidelines on Educational Requirements and Professional

Responsibilities for Implant Dentistry

(November/December 2013 pg. 32)

Final Pieces in Place to Open Up Expanded Safe Access to

Dental CT Scanners in Ontario

(May/June 2012 pg. 12)

Managing Obstructive Sleep Apnea and Snoring with Oral

Appliances - Peak

(February/March 2014 pg. 30)

What to Know About the Use of Teledentistry in Your Practice

(November/December 2014 pg. 30)

College Draws Clear Distinction Between Supervision of an

In-Office Dental Laboratory and a Commercial Operation

(November/December 2007 pg. 50)

Questions About Providing an Order for the Performance of

Orthodontic Procedures

(August/September 2012 pg. 34)

Frequently requested documents 8

Practice Advisories

Change of Practice Ownership

Emerging Issues on Infection Control

Informed Consent Issues

Most Responsible Dentist

Practice Names

Prevention of Sexual Impropriety

Professional Advertising

Post Graduate Education

Release and Transfer of Patient Records

Technical Service Corporations

Guidance on the Use of Social Media

Use of Complementary and Alternative Therapies in Dental

Practice

Dentists and Denturists Working Together Under One Roof

(November/December 2011 pg. 8)

How Do Dentists and Denturist Work Together to Provide

Implant-Supported Dentures?

(November/December 2011 pg. 6)

Frequently requested documents 9

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Guidelines

Conflict of Interest

Dental Recordkeeping

Diagnosis and Management of TMD

Electronic Records Management

Education Requirements and Professional Responsibilities

for Implant Dentistry

Infection Prevention and Control