Frank L. Culbertson, Jr. The Human Element – People,Process, and Environment.

Frank L. Culbertson, Jr.Frank L. Culbertson, Jr.

The Human Element – The Human Element – People,People,Process,Process,and Environmentand Environment

In the workplace, generational differences can affect:In the workplace, generational differences can affect:• RecruitingRecruiting• Building teamsBuilding teams• Dealing with changeDealing with change• MotivatingMotivating• ManagingManaging• Maintaining and increasing productivityMaintaining and increasing productivity• MisunderstandingsMisunderstandings• High employee turnoverHigh employee turnover• Gaining employee commitmentGaining employee commitment

The Human Element – The Human Element – People, Process, and EnvironmentPeople, Process, and Environment

The Power of FourThe Power of Four

First time in American history First time in American history fourfour different different generations are working side-by-side.generations are working side-by-side.

Veteran/ Traditionalist

Boomers Generation X Generation Y (Millennials)

1922 - 1945 1943 - 1960 (1964) 1965 - 1983 1978 - 2003

The Human Element – The Human Element – People, Process, and EnvironmentPeople, Process, and Environment

Each generation has Each generation has

• Distinct attitudesDistinct attitudes

• CharacteristicsCharacteristics

• BehaviorsBehaviors

• ExpectationsExpectations

• Habits Habits

• MotivationMotivation

The Human Element – People, Process, and Environment



Lindbergh’s flight

Great Depression

FDR Administration

New Deal

Social Security

Pearl Harbor

World Wars I and II

Atomic Bomb

Rationing

Korean War

Cold War

Civil Rights

Space Race

Birth control pills

Cuban Missile Crisis

Assassinations

Vietnam War

Energy Crisis

Watergate & Nixon

Woodstock

Kent State Shootings

Roe vs. Wade

Watergate scandal

Energy crisis

PCs

Challenger disaster

Iran hostages

Ronald Reagan Admin.

Fall of Berlin Wall

Gulf War

AIDS

Corp. Downsizing

Flight 103

Exxon Valdez

Rodney King

Clinton Administration

Sept. 11th

Oklahoma bombings

Internet access

Technology

Deaths of Princess Diana & Mother Teresa

Clinton/Lewinsky

Columbine

Hanging Chads

George W.

Globalization

War on Terrorism


Formative Events:Formative Events:

Category Veteran/ Traditionalist


Family Traditional Nuclear Family Disintegrated Latch-key kids Blended family

Defining Idea

Duty Individuality Diversity Relationships/Family

LifeParadigm

Be grateful you have a job You owe me Relate to me Life is a cafeteria

Education Is...

a dream a birthright a way to get there

an incredible expense

Core Values Dedication/sacrifice/honor

Hard work

Conformity

Law and order

Respect for authority

Patience

Delayed reward

Duty before pleasure

Adherence to rules

Optimism

Team orientated

Personal gratification

Health & wellness

Personal growth

Youth

Work

Diversity

Thinking globally

Balance

Techno-literacy

Fun

Informality

Self-reliance

Pragmatism

Optimism

Civic duty

Confidence

Achievement

Sociability

Morality

Street smarts

Diversity

Generational Characteristics:Generational Characteristics:


Veteran/

Traditionalist


Hard workers

Savers

Patriotic

Loyal to institutions

Private

Dependable

Educated

Desire quality

Independent

Cause-orientedFitness consciousQuestion authority

Groomed to explore inner world

Neglected byparents

Loyal to relationships

Serious about life

Stressed out

Self-reliant

Skeptical

Survivors

Lowest parent-to-child ratio in USA history

Cherished by parents

“Decade of the Child”

Groomed to achieve & excel

Entrepreneurial hard workers who thrive on flexibility

Viewed as heroes

“Mediavores” & techno - savvy

Extreme fun

More law abiding

Most socially conscious

Most educated-minded

Highly confident, upbeat, full of self-esteem

Volunteerism high


Characteristics:Characteristics:



Attitude TowardAuthority

Endure

Honor

Respect

Replace them

Challenge leaders (never trust anyone over 30)

Ignore leaders Leaders must respect you

Choose their ownboss

Career Means for living Central focus Irritant Always changing

Work Is… an inevitable obligation

an excitingadventure

a difficult challenge

a contract

means to an endFulfillmentFun

Work Ethic & Values

Hard work

Respect authority

Sacrifice

Duty before fun

Adhere to rule

Team work

Commitment to work

Workaholics

Work efficientlyCrusading causesPersonal fulfillment

Desire quality

Eliminate the task

Self-reliance

Want structure & direction

Skeptical

Tentative

Divided loyalty

What’s next

Multi-tasking

Tenacity

Entrepreneurial

Tolerant

Goal Oriented

Flexibility

Networking


Workplace Impact:Workplace Impact:



Preferred Communication Style

Memos

One-on-Ones

Large meetings

Hearing it from the boss

Face-to-face

Memos

Meetings

Handouts

Email

Email

Instant Message

Headlines only

Short voicemail

Not too many details

Internet

Email

Text Message

Handouts

Quick sound bytes

Not face-to-face

Be entertaining

Work & Family Life (Balance)

Ne’er the twain shall meet

No balance

Work to live

Sandwich generation

Balance Balance


On the job:On the job:



Directive

Command and Control

Consensual

Collegial

Everyone is the same

Challenge others

Ask why

Act first

To be determined


Leadership Style:Leadership Style:

Veteran/Traditionalist


Hope to out live it Master it Enjoy it Employ it

Technology:Technology:




Assets:

Stable

Detail oriented

Thorough

Loyal

Hard working

Liabilities:

Inept with ambiguity & change

Reluctant to buck the system

Uncomfortable with conflict

Reticent when theydisagree

Assets:

Service oriented

Driven

Willing to “go the extra mile”

Good at relationships

Want to please

Good team players

Liabilities:

Not naturally “budget minded”

Uncomfortable with conflict

Reluctant to go against peers

May put process ahead of result

Overly sensitive to feedback

Judgmental of those who see things differently

Self-centered

Assets:

Adaptable

Techno-literate

Independent

Unintimidated by authority

Creative

Liabilities:

Impatient

Poor people skills

Inexperienced

Cynical

Assets:

Collective action

Optimism

Tenacity

Heroic spirit

Multi-tasking capabilities

Technological savvy

Liabilities:

Need forsupervision &structure

Inexperience, particularly withhandling difficultpeople issues

On the job:On the job:

Category Veteran/Traditionalist


Messages ThatMotivate

“Your experience is respected here.”

“It’s valuable to the rest of us to hear what has—and hasn’t—worked in the past.”

“Your perseverance is valued and will berewarded.”

“You’re important to our success.”

“You’re valuedhere.”

“Your contribution is unique andimportant.”

“We need you.”

“I approve of you.”

“You’re worthy.”

“Do it your way.”

“We’ve got the newest hardwareand software.”

“There aren’t a lotof rules here.”

“We’re not verycorporate.”

“You’ll be working with other bright,creative people.”

“You and your coworkers canhelp turn thiscompany around.”

“You can be a hero here.”

Feedback &Rewards

No news is good news

Satisfaction in a job well done

Don’t appreciate it

Money

Title

Sorry to interrupt, but how am I doing?

Freedom is the best reward

Whenever I want it at the push of a button

Meaningful work


Strategies:Strategies:

Game Plan…

• Ignore the differences at your peril.

• Embrace the possibilities.

• Anticipate the diversity of reactions.

• Break down the silos.

• Team when appropriate – diversify for creativity.

• Listen and learn…

Bottom line…

• Standards and professionalism still matter.

• Insist on respect.• Quality depends on communication,

leadership, and teamwork.• The future depends on mentoring

and teaching.• Work together!

Frank L. Culbertson, Jr. The Human Element – People,Process, and Environment.

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