Fra strategi til implementeringMicrosoft seminar, 22-Jan-2009

Charlotte R. Winther – Novo NordiskErik Korsvik Østergaard – NNIT

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• Focused healthcare company• World leader in diabetes care since 1923• Diabetes care: > 70% of sales• Committed to environmental and social

responsibility

• Headquartered in Denmark• More than 26,000 employees in 80

countries (> 50% outside DK)• Products marketed in 180 countries• Sales in 2007: 41.8 billion DKK

Novo Nordisk in brief

NNIT leverancer og ydelser

IT-Strategier (Design/Evaluering)IT-Service Management (ITIL)Forretningsoptimering (BPM/BPA)Six Sigma/Lean analyser/implem.Beredskabsplaner / Risiko AnalyseMiljø- og HR-regnskaber (CO2)BPR-analyser (Processer/struktur)Forandringsledelse/Change Mgmt.Compliance (DS484, Rigsrevision)Business Cases / Cost-Benefit

Intranet, Internet, ExtranetE-handel og selvbetjening (EP)Vidensdeling, søgning, arkiveringESDH og dokumentstyring Vidensportaler (BI, CRM, SAP)SOA, integration og procesoptim. Design, udvikling og implement.Application Management/SupportIdentity & Access Mgmt.Governance

Server Operations (Fysisk/Virtuel)Desktop & Printer Operations (PLM) Database Mgmt. / Data RecoveryStorage, backup og arkiveringOvervågning, netværk, LAN/WANHelpdesk, Identity/Access Mgmt.On-site service og support (IMAC)Application Hosting og Mgmt.Mail, Exchange, AD, SharepointFirewall, Antivirus, sikkerhedIT Service Management (ITIL)

Værdikæden

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Future workspace

• A shift in paradigm – trends • Share your knowledge• Breaking down of silos; coordinated work• Cheap, updated and reliable information for fast decision making• Role based services• Relevant information in correct context

• Outlook, Office Suite and SharePoint are focal points• Links to data satellites, e.g. SAP, Siebel, Oracle, Documentum• Same amount of emails, but far less documents and attachments• Fragmented communication

• Social networking and Instant Messaging, video/audio meetings, ...• facebook, Wikipedia, blogs, YouTube, …

• The intranet is a service, not system/platform/application/software

Docs/tasks/calendars, Docs/tasks/calendars, blogs, wikis, e-mail blogs, wikis, e-mail integration, project integration, project management “lite”, management “lite”,

Outlook integration, Outlook integration, offline docs/listsoffline docs/lists

CollaborationCollaborationBusinessBusinessIntelligenceIntelligence

PortalPortalEnterprise Portal Enterprise Portal

template, Site template, Site Directory, My Directory, My

Sites, social Sites, social networking, networking,

privacy controlprivacy control

Enterprise scalability,Enterprise scalability,contextual relevance, rich contextual relevance, rich people and business data people and business data

searchsearch

Rich and Web Rich and Web forms based forms based

front-ends, LOB front-ends, LOB actions, actions,

pluggable SSOpluggable SSO

Server-based Excel Server-based Excel spreadsheets and spreadsheets and data visualization, data visualization, Report Center, BI Report Center, BI

Web Parts, Web Parts, KPIs/DashboardsKPIs/Dashboards

Integrated document Integrated document management, records management, records

management, and management, and Web content Web content

management with management with policies and workflowpolicies and workflow

BusinessBusinessProcesseProcesse

ss

SearchSearchContentContentManagementManagement

PlatformPlatformServicesServices

Workspaces, Mgmt,Workspaces, Mgmt,Security, Storage,Security, Storage,

Topology, Site ModelTopology, Site Model

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Drivers:

2

1Globalisation

Global communication & collaboration

3Efficiency, lean

business processes

4Increased personalisation,

individualisation & flexibility

5New technology

Vision : One global intranet to drive knowledge sharing, corporate identity and business excellence

through enabling global communication, collaboration and efficiency

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What is the GlobeShare solution?

GlobeShare

All Novo Nordisk intranets PORTUS

MS FrontPage, Lotus Notes,

KnowledgeWeb on LiveLink ...(10+ different installations)

MS SharePoint 2003

MS SharePoint 2007

GlobeShare is an integrated part of the Global SharePoint Platform.

One platform for web content management,document management, collaboration, search,

business process facilitation and workflows, with standardised look and feel.

Novo NordiskInternet

Out of scope

Novo NordiskExtranet

Out of scope

More than 14,000 daily unique usersMore than 1,800 concurrent users

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HQ Portal page

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Corporate news site

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News module

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Blog

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Area publishing site

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Team Site

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IT architecture

Informationarchitecture

Changemanagement

KnowledgeManagement

Communication

Governance

Intranet as a

service

Intranet as a service

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MOSS – from idea to action

NNIT uses a structured process for:•Anchoring MOSS implementation in the organisation•Establishing a strategy for use of MOSS, e.g. how MOSS should support

and optimise business processes, knowledge sharing, and communication across the organisation

•Clarifying which actions to take to meet the goals, where to anchor the initiatives and when to initiate them

MOSSInspiration

AnalysisWorkshops

Prioritisation workshop

Best practice for use of MOSS

AS-ISTO-BE workshopsExisting strategiesFuture strategies

Roadmap for futures initiatives

Implementation

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Change management

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Change management

• Stakeholder management• Top management engagement• Communication plan

• User involvement• Personas and mock-up’s• Management presentations• Requirement gathering – and feedback on prioritisation• Training and support• Continual follow-up

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• KPI monitoring• Enterprise project portfolio management• Off-line capabilities• Mobile access• Integration to SAP• Integration to QMS• Business Intelligence• Workflows• Extranet• Excel services• …

GlobeShare Business ProcessesOngoing and future

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Governance is at least four-dimensional

SharePoint platform

Application

Decisions on application

functionalityIntranet as a service

Applicationdeployment

Decisions on platform and

service

Decisions on content and

structure

Decisions on application deployment

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Fra strategi til (fortsat) implementering

Applications

Ideas

Strategies

User Requirements

Regulations

Interfaces

Content IdentificationPrioritisation

Implementation

Governance

Politics

PlatformContent

ApplicationsSupport

MaintenanceGovernance

ProcessesPoliciesChange

managementOngoing

application deployment

Capacity planning

Sanity checksHealth checks

”Hygiene”

Expectations

BusinessProcesses