Forum Virium Helsinki - Europainspire.ec.europa.eu/reports/citizen_summit/FVH_Ispra.pdf · Forum...
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Forum Virium Helsinki Building an Open City through PPPP: public – private – people partnerships.
Transcript of Forum Virium Helsinki - Europainspire.ec.europa.eu/reports/citizen_summit/FVH_Ispra.pdf · Forum...
Forum Virium Helsinki
Building an Open City through PPPP: public – private – people partnerships.
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Pic: BBC
cities are organisms, not machines.
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- Pictures is the biggest traffic jam in the world ever, in Beijing: 200 kilometres long, lasting for 4,5 days. It took the Chinese less than two decades to achieve this. - Because the city consists of people, it is an organism; an ecosystem. - The city is also a chaos - barely managed, but mostly working. - Smart city systems need to adapt to the people, the chaos and the constant change.
smart tech is commonplace.
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Kaupungissa on jo paljon digitaalisia pintoja- Forum Virium Helsingin tavoittee tuoda osaamista kaupungille näiden Julkisten kaupunkipintojen suunnitteluun
communities as partners.
city as an enabler.
http://dev.hel.fi
connect – city, citizens, solvers.
Open the data Use the data
open data clearing house.
efficiency and transparency.
innovations
innovations.
challenge: interoperability.
SDK for the Global City
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Open, interoperable service interfaces. Processes, guidelines and usability standards. Sharing, re-using and transferring city solutions across cities. Not inventing APIs from the scratch, but mapping, using & developing the global best practices
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Smart Mobility
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Smart Tourism
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Smart Participation
Smart Participation
Feedback channels closer to the people More accurate feedback Less unnecessary feedback Easy development of feedback channels The larger market for feedback solutions
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50 interoperable APIs around the globe
“The fence is broken at the square next to the railway
station.”
Citizen reports an issue
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Issue reporting can become part of your daily doze of news. Like in Helsinki where the open311 API has been available since this spring we have piloted this together with the local media site.
Status: Received
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Metro
“The fence is broken at the square next to the railway station.”
“Public works department fixes similar issues on avarage in 5 days.”
Moved to the City’s customer service.
Automatic response sent to the citizen:
Status: In Process
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City receives information on issues faster and in enough detail to fix the issues more efficiently
“The fence is broken at the square next to the railway
station.”
Public works department decides to fix this issue
Status: Being fixed
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And in Helsinki the message is then easily sent to the subcontractor
Stara fiksaa
Tähän palauteteksti Ja status vastauksineen
“The fence is broken at the square next to the railway
station.”
Public works department fixes the fence.
Status: Fixed
Issue has been fixed and a notification is sent to the user.
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And from the subcontractor to the city.
Status: Fixed
“The fence is broken at the square next to the railway
station.”
“The issue you reported has been fixed. “
Issue has been fixed and a notification is sent to the user.
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while automated answers and status updated keep the citizens happy with less human effort.
1500 reports in 6 months
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We have received reports from all over Helsinki.
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on all kinds of topics but mainly on potholes, parking, parks and sanitation violations. Citizens have been really happy with this service.
”Citizens are the ears and the eyes of the city. The department of public works cannot know whether a traffic sign has fallen, if no one tells them about it.”
Deputy mayor of Helsinki Pekka Sauri
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Same goes for the city of Helsinki. The aim is to apply the API for also other topics than the physical infra: to service level, to crowdsourcing ideas and so forth.
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and valuable information for the city internally.
Six largest cities of Finland Integrated Territorial Strategy; 7 years, 80+ M€ (EU)
Smart & Open Services
find the change agents.
enduring vision, agile pilots
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Smart City = Ubiquitous Computing City = Future Internet City Where multi-interface services seamlessly integrate to and with the city’s processes, people and each other It’s Dynamic, It’s Real-Time, It’s Programmable, It’s Read&Write, a Roaming City Smart City PPP = People PLUS Processes (NOT ”public versus private”)
