Office Decorum And Standard Professionalism

Presenter: Farhana Afreen Mahmood

Head of HR

Office decorum, grooming standard professionalism

Employees should have an appropriate behavior in

the workplace. And carry out a respectful and courteous gesture in the office acceptable to all using workplace objective in a suitable manner.

Office decorum, grooming standard professionalism

Conduct yourself respectfully and courteously in the workplace.

Wear professional attire to office with well groomed appearance.

Always act with honesty and dignity Be positive, helpful & co operate others Be punctual Respect others privacy Keep your work area clean and tidy Refrain from being loud Turn down the volume of your mobile phone

Office decorum, grooming standard professionalism

Avoid being a source of odors Use no abusive language in the workplace Stay away from gossip Always say “please”; “thank you”; “You’re

welcome”, “Excuse me” in communication Do not hover around and interrupt people for

unnecessary reasons Always wish peers, colleagues and seniors.

Understand own responsibility and work with pride.

Clarify your roles and jobs with accountability and reporting line. Responsibility means:

Being in control of your own behavior Being trusted with important jobs Having your work finished on time Doing g your part working together

Take responsibility of your own mistakes, apologize and go about correcting mistakesIf there is a conflict do not get personal in your remarks, deal professionally.Never blame someone without knowing the fact.

Take criticism in a positive manner. Enquire about what precisely went wrong and consider discussion to understand and handle the situation.Avoid actions which are a source of distraction or inconvenient to others.

Some Guidelines for Customer Satisfaction Treat your Customers Right – Genuinely Interact Don’t Come on Too Strong – Respect Your Customers Always Listen – Hear What Your Customers are Saying Continue to Satisfy – Offer Ongoing Support and

Specials Treat a Customer Like a Valued Partner –

Communication is Two Way Build Trust – Alert Customers to Large Scale Changes,

Good or Bad and keep them updated.

Some Guidelines for Customer Satisfaction

Be Transparent – Honesty is Crucial When it comes to Mistakes

Follow Through on Your Word – Follow Up on Promises Recognize Responsibility – The Customer is Always Right Always Say “Thank You” – Kindness and Gratitude will

Take You Far Offer an alternative Give the customer more attention than normal

To be successful you need to know:

What do you want? What is your passion? What did you learn so far? What are you now? What do you want to be How to go about it?

Quote by Gandhi

“ Carefully watch your THOUGHTS, for they become your WORDS. Manage and Watch your WORDS, for they become your ACTIONS. Consider and judge your ACTIONS, for they become your HABITS. Acknowledge and watch your HABITS, for they become your VALUES. Understand and embrace your VALUES, for they become your DESTINEY”--- Mahatma Gandhi