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    For Innovation Management,

    reminder to look at the "Topic Pack Student Tutorial Material 1-8," available on Viion

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    #e6 Case ,tud* ea* Case stud* 3"e)eloping

    ne# ser)ices at the

    #orlds most successful

    internetased compan*

    eBa*4 #hich can efound on pages 5& D

    516 of the text oo.

    3+nno)ation Management

    and Ne# $roduct

    "e)elopment4 5th Ed8

     Trott $ ;%&1%