Founded in 2002, MDLsolutions continues to provide custom telecommunication

software solutions to many organizations in various service related fields.

Accompanied by experience the founder gained from nearly a decade of work in

IT Telecommunications, MDLsolutions has enabled customers to not only acquire cutting edge technological/resources,

but has effectively increased their productivity.

For all your VoIP Requirements

A low cost, high quality, comprehensive VoIP solutions provider, from phone systemsto customized VoIP solutions.

We do it all.

MD

Lsolutions, Inc1450 N

Tustin Ave, STE 210Santa Ana, CA 92705U

SA

Telephone: 888-473-7820www.mdlsolutions.com

About MDLsolutions

Today’s leaders are charged with navigating their business through the new world of internet telecommunications. Our affordable line of media servers, media gateways, combined systems and custom consulting services can make this journey simple and cost effective. Along with our partnerships, MDLsolutions provides a complete turn-key solution.

What our clients have to say about us.

MDLsolutions has delivered exceptional solutions that benefited our clients, in a unique way. We continue to work with MDLsolutions, and look at ways everyday of expanding our product offering using their custom solutions.InhouseIT, CA

I have personally found MDLsolutions to possess a wealth of knowledge and experience in the areas of telephony, VOIP, fax and media servers and associated gateways. Their technical expertise has resulted in great savings to us over the years we have known and been involved with them.Ariel Technical Services, Inc., CA

I’ve found over the years from working with MDLsolutions, they are extremely knowledgeable and competent with the Aculab API, and can effectively apply their programming expertise and business experience to any project.Aculab, UK

Predictive dialer/Message broadcastingAt set schedules have your predicative dialer run a campaign, which calls your current/prospective clients, and updates them on new products and services, and upon client’s interest have them transferred to your sales team. At the end of the campaign get complete report history on how the campaign performed.

Conference ServersWith HMP conference servers you are able to setup multi party conference calls at any time from anywhere. HMP allows you to cost effectively scale you conference server as your needs require. This will allow you to start off with a very low volume cost effective server, and then later scale to a 600 simultaneous user conference server. Conference servers can also be controlled by other phone/voice systems.

Customized IVR’sMost of today’s phone systems include simple IVR’s that facilitate basic phone system navigation. To really harness the usefulness of IVR systems they need to be better connected. By this I mean that you could have an IVR system that connects to your CRM software, giving your client up to date information, and lessening the toll on the support team. You could also use an IVR system to track employee’s time and attendance, to take automated orders and track them, to broadcast voice messages via email to important clients and employee, or any process that would alleviate the call volume stress from your company.

CRM/Phone System IntegrationWith today’s need to make business operations as simple as possible, integrating your CRM (Customer Relationship Management) system with your current phone system is a logical and beneficial move. It enables your sales force by giving them all the information they need about the client at the time of the incoming call.

Call RecordingNeed to record all the calls coming in and out of your company. This is a great way of training your sales agents, it enables you to go over calls they have placed in the past and identify critical mistakes that can be avoided in the future. At the same time you are able to go over your client requirements again, just incase the sales agent missed something.

Unified Fax ServerHaving all your faxes sent to your email address is of great benefit, and can be very easily added to your current phone solution. Unified fax servers also give the company the ability to go back and check on faxes. These may have been lost or belonged to employees that have since left the company, or are just not available when that certain fax becomes of such importance. Unified fax servers are very cost effective and can be installed and setup in a day.

Connecting to VoIPWhy connect to a VoIP network? Easy. Today’s VoIP phone systems are extremely featured and very affordable. Gone are the days where you have to pay large dollar amounts to get professionally featured phone systems. Starting at only a couple hundred dollars the phone systems can be easily interfaced with a VoIP gateway, that can connect you to the PSTN (standard phone network) analog or digital network. Or you can completely bypass traditional PSTN networks and enjoy the cost saving of a VoIP trunking company.

MDLsolutions, Inc1450 N Tustin Ave, Ste 210

Santa Ana, CA 92705

Phone: 888-473-7820E-mail: info@mdlsolutions.com

Navigating Phone and VoIP solutions Current Solutions