Food Services Survey – Downtown Campus - AUC Intranet · PART I - RESULTS Q1: ... Snacks 10 102...

Food Services Survey –

Downtown Campus

Spring 2017

SPRING 2017 OFFICE OF DATA ANALYTICS AND INSTITUTIONAL RESEARCH

THE AMERICAN UNIVERSITY IN CAIRO

Food Services Survey – Downtown Campus Spring 2017

OFFICE OF DATA ANALYTICS AND INSTITUTIONAL RESEARCH 1

1 TABLE OF CONTENTS

Executive Summary ........................................................................................................................................... 2

Introduction ............................................................................................................................................................2

methodology and organization of the report.........................................................................................................2

Part I - Results .........................................................................................................................................................3

Q1: Please identify yourself: ...............................................................................................................................3

Q2: Choose your top three considerations when choosing your food. (Please check your three choices.) ......3

Q3: How do you find the services of the food operating outlet on the Downtown campus? ...........................4

Q4: How do you find the idea of adding a new vendor to the existing one?.....................................................5

Q5: Which location do you visit more frequently? ............................................................................................5

Q6: How many times per week do you purchase the following meals on campus?..........................................6

Q7: Do you ever purchase food on campus during weekends? .........................................................................6

Q8: If yes, how many times per month? ............................................................................................................7

Q9: Do you purchase food from vendors outside the AUC campus? .................................................................8

Q10: How often? ................................................................................................................................................8

Q11: Do you ever bring food from home to campus? .......................................................................................9

Q12: How often? ................................................................................................................................................9

Part II - Open Ended Questions ........................................................................................................................... 10

Q13: What would be your perfect breakfast to start your study/work day? ................................................. 10

Q14: What would be your perfect lunch as a recharging break in the middle of your study/work day? ....... 11

Q15: What would be your perfect dinner to keep you going just a few more hours? ................................... 13

Q16: Do you feel there are any types of food missing at AUC? ...................................................................... 14

Q17: Please make any suggestions for new ideas for Campus Food Services. (Think out of the box!) .......... 14



Food Services Survey

EXECUTIVE SUMMARY

INTRODUCTION The Food Services Survey was designed to collect information and feedback about the satisfaction of the AUC

community with food services on campus and identify areas of improvement. This information will help the

University Food Services Office to ensure that campus food services satisfy the needs of the community.

METHODOLOGY AND ORGANIZATION OF THE REPORT The survey was developed by the University Food Services Office and the Office of Data Analytics and Institutional

Research. The survey was distributed via email by the Office of Data Analytics and Institutional Research to all AUC

community members on May 2nd, 2017, and an email reminder was sent on May 9th, 2017 and on May 16th, 2017.

The survey was closed on May 23rd, 2017. Two thousand and three hundred seventy-six (2,376) students, staff

and faculty members completed the survey during the administration period from both campuses. Five hundred

and forty (540) of the respondents were from Downtown Campus.

This report consists of two parts: Part I: Close-ended Questions This includes all close-ended questions regarding ratings, rankings and feedback presented as frequencies and charts. Part II: Open-ended Questions This includes lists of all answers for the questions requesting suggestions and/or recommendations.



PART I - RESULTS

Q1: Please identify yourself:

Count Percent

Graduate Student 331 62.60%

Undergraduate Student 106 20.00%

Faculty 61 11.50%

Staff 31 5.90%

Total 529

Missing 11

Q2: Choose your top three considerations when choosing your food. (Please check your three choices.)

Count Percent

Taste 375 85.2%

Price 341 77.5%

Healthy and fresh 269 61.1%

Ready availability (grab and go) 111 25.2%

Portion size 93 21.1%

Low Calories 83 18.9%

"Home cooked" 40 9.1%

What the trendy food might be 11 2.5%

What your friends are ordering 9 2.0%

Fattening 6 1.4%

Total 440

Missing 100

62.6%

20.0%

11.5%5.9%

Graduate Student Undergraduate Student Faculty Staff

Please identify yourself.



Q3: How do you find the services of the food operating outlet on the Downtown campus?

Count Percent

Good 176 40.3%

Neutral 142 32.5%

Not convenient 85 19.5%

Excellent 34 7.8%

Total 437

Missing 103

85.20%77.50%

61.10%

25.20% 21.10% 18.90%9.10%

2.50% 2.00% 1.40%

Taste Price Healthy andfresh

Readyavailability

(grab and go)

Portion size Low Calories "Homecooked"

What thetrendy food

might be

What yourfriends are

ordering

Fattening

Choose your top three considerations when choosing your food

40.3%

32.5%

19.5%

7.8%

Good Neutral Not convenient Excellent

How do you find the services of the food operating outlet on the Downtown campus?



Q4: How do you find the idea of adding a new vendor to the existing one?

Count Percent

Excellent 205 46.7%

Good 172 39.2%

Neutral 49 11.2%

Not convenient 13 3.0%

Total 439

Missing 101

Q5: Which location do you visit more frequently?

Count Percent

Falaki third floor outlet 267 61.0%

Cafeteria (Tahrir) 113 25.8%

Falaki garden level kiosk 58 13.2%

Total 438

Missing 102

46.7%

39.2%

11.2%

3.0%

Excellent Good Neutral Not convenient

How do you find the idea of adding a new vendor to the existing one?

61.0%

25.8%

13.2%

Falaki third floor outlet Cafeteria (Tahrir) Falaki garden level kiosk

Which location do you visit more frequently?



Q6: How many times per week do you purchase the following meals on campus?

Everyday 2-3 times per

week Once per

week Less than once

per week Never

Response Count

Breakfast 2 63 119 47 119 350 0.57% 18.00% 34.00% 13.43% 34.00%

Lunch 8 61 98 68 108 343 2.33% 17.78% 28.57% 19.83% 31.49%

Dinner 2 25 27 36 205 295 0.68% 8.47% 9.15% 12.20% 69.49%

Snacks 10 102 121 53 61 347 2.88% 29.39% 34.87% 15.27% 17.58%

Total 435

Missing 105

Q7: Do you ever purchase food on campus during weekends?

Yes No Response Count

Friday 98 294 392

25.00% 75.00%

Saturday 190 215 405

48.47% 54.85%

Total 427

Missing 113

0.57%

18.00%

34.00%

13.43%

34.00%

2.33%

17.78%

28.57%

19.83%

31.49%

0.68%

8.47%

9.15%

12.20%

69.49%

2.88%

29.39%

34.87%

15.27%

17.58%

Everyday

2-3 times per week

Once per week

Less than once per week

Never

How many times per week do you purchase the following meals on campus?

Breakfast

Lunch

Dinner

Snacks



Q8: If yes, how many times per month?

Count Percent

Occasionally 90 25.4%

Frequently 83 23.4%

N/A 70 19.7%

Always 44 12.4%

Rarely 35 9.9%

Never 33 9.3%

Total 355

Missing 185

25.00%

75.00%

48.47%

54.85%

Yes

No

Do you ever purchase food on campus during weekends?

Friday

Saturday

25.4%23.4%

19.7%

12.4%9.9% 9.3%

Occasionally Frequently N/A Always Rarely Never

If yes, how many times per month?



Q9: Do you purchase food from vendors outside the AUC campus?

Count Percent

Yes 331 76.4%

No 102 23.6%

Total 433

Missing 107

Q10: How often?

Count Percent

Once a week 132 40.2%

Every other day 76 23.2%

Rarely 71 21.6%

Daily 37 11.3%

Never while I am on campus 12 3.7%

Total 328

Missing 212

76.4%

23.6%

Yes No

Do you purchase food from vendors outside the AUC campus?

40.2%

23.2% 21.6%

11.3%

3.7%

Once a week Every other day Rarely Daily Never while I am oncampus

How often?



Q11: Do you ever bring food from home to campus?

Count Percent

No 279 65.0%

Yes 150 35.0%

Total 429

Missing 111

Q12: How often?

Count Percent

Occasionally 84 55.3%

Rarely 37 24.3%

Every time I am on campus 29 19.1%

Never while I am on Campus 2 1.3%

Total 152

Missing 388

65.0%

35.0%

No Yes

Do you ever bring food from home to campus?

55.3%

24.3%19.1%

1.3%

Occasionally Rarely Every time I am on campus Never while I am on Campus

How often?



PART II - OPEN ENDED QUESTIONS

Q13: What would be your perfect breakfast to start your study/work day?

Response Count

What would be your perfect breakfast to start your study/work day?

220

Total 220

Missing 320

Bakery & Deserts 32

Beverages & Snacks 55

Cereal 1

Cheese 8

Don't have breakfast on campus 2

Eggs 21

Egyptian/Oriental Breakfast 20

Fruits 3

Granola and Yogurt 1

Healthy Food 8

Oats 2

Other 11

Pancakes 6

Salads 6

Sandwiches 43

Specific Outlet Meals 1

1

1

1

2

2

3

6

6

8

8

11

20

21

32

43

55

Cereal

Granola and Yogurt

Specific Outlet Meals

Don't have breakfast on campus

Oats

Fruits

Pancakes

Salads

Cheese

Healthy Food

Other

Egyptian/Oriental Breakfast

Eggs

Bakery & Deserts

Sandwiches

Beverages & Snacks

What would be your perfect breakfast to start your study/work day?



Q14: What would be your perfect lunch as a recharging break in the middle of your study/work day?

Response Count

What would be your perfect lunch as a recharging break in the middle of your study/work day?

204

Total 204

Missing 336

Bakery & Deserts 2


Burger 4

Cheese 1

Don't have lunch on campus 1

Egyptian/Oriental 3

Fast food 11

Fruits 2

Grilled 15

Healthy 12

Home-made Food 1

Hot meal 28

Italian 1

Other 27

1

1

1

1

1

1

1

2

2

2

3

4

8

9

11

12

15

27

28

32

42

Cheese

Don't have lunch on campus

Home-made Food

Italian

Steak

Sushi

Yogurt

Bakery & Deserts

Fruits

Shawerma

Egyptian/Oriental

Burger

Pasta/ Pizza

Beverages & Snacks

Fast food

Healthy

Grilled

Other

Hot meal

Salads

Sandwiches

What would be your perfect lunch as a recharging break in the middle of your study/work day?



Pasta/ Pizza 8

Salads 32

Sandwiches 42

Shawerma 2

Steak 1

Sushi 1

Yogurt 1



Q15: What would be your perfect dinner to keep you going just a few more hours?

Response Count

What would be your perfect dinner to keep you going just a few more hours?

182

Total 182

Missing 358

Bakery & Deserts 11


Cheese 6

Chicken 3

Don't have dinner on campus 6

Fast food 2

Fruits 16

Grilled 3

Healthy 2

Hot meal 12

Other 29

Pasta/ Pizza 9

Salad 22

Sandwiches 32

Tuna 3

Yoghurt 12

2

2

3

3

3

6

6

9

11

12

12

14

16

22

29

32

Fast food

Healthy

Chicken

Grilled

Tuna

Cheese

Don't have dinner on campus

Pasta/ Pizza

Bakery & Deserts

Hot meal

Yoghurt

Beverages & Snacks

Fruits

Salad

Other

Sandwiches

What would be your perfect dinner to keep you going just a few more hours?



Q16: Do you feel there are any types of food missing at AUC?

Response Count

Do you feel there are any types of food missing at AUC? 211

Total 211

Missing 329

Asian 2

Bakery & Deserts 4


Burger 3

Egyptian/Oriental 5

Fast food 4

37

47

No

Yes

Do you feel there are any types of food missing at AUC?

1

1

2

2

2

3

3

4

4

5

5

7

8

9

17

18

36

Grilled

Yoghurt

Asian

Tuna

Vegetarian

Burger

Salad

Bakery & Deserts

Fast food

Egyptian/Oriental

Fruits

Pasta/ Pizza

Sandwiches

Hot meals

Healthy

Beverages & Snacks

Other

Do you feel there are any types of food missing at AUC?



Fruits 5

Grilled 1

Healthy 17

Hot meals 9

Other 36

Pasta/ Pizza 7

Salad 3

Sandwiches 8

Tuna 2

Vegetarian 2

Yoghurt 1



Q17: Please make any suggestions for new ideas for Campus Food Services. (Think out of the box!)

Response Count

Please make any suggestions for new ideas for Campus Food Services. (Think out of the box!)

162

Total 162

Missing 378

Asian 5

Bakery & Deserts 8


Burger 1

Cheap prices 3

Egyptian/Oriental 3

Fast food 2

Fruits 4

Grilled 1

Healthy 11

Home-made food 3

Hot meals 4

Italian 1

1

1

1

1

1

1

2

2

3

3

3

4

4

5

6

7

8

8

11

17

73

Burger

Grilled

Italian

Sandwiches

Seafood

Vegetarian

Fast food

Salad

Egyptian/Oriental

Home-made food

Cheap prices

Fruits

Hot meals

Asian

Pasta/ Pizza

Quality

Bakery & Deserts

Services

Healthy

Beverages & Snacks

Other

Please make any suggestions for new ideas for Campus Food Services



Other 73

Pasta/ Pizza 6

Quality 7

Salad 2

Sandwiches 1

Seafood 1

Services 8

Vegetarian 1

Food Services Survey – Downtown Campus - AUC Intranet · PART I - RESULTS Q1: ... Snacks 10 102...

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Transcript of Food Services Survey – Downtown Campus - AUC Intranet · PART I - RESULTS Q1: ... Snacks 10 102...