Making The Rounds December 2013/January 2014

Food Bank Donations During the month of November, employees of Colquitt Regional Medical Cen-ter collected donations for the Colquitt County Food Bank. A total of 6500 pounds of food was donated to help feed Colquitt County residents.

WAY TO GO COLQUITT REGIONAL!

2013 Employee of the Year Congratulations Britini Bullard!

Britini Bullard was named Colquitt Regional Medical Center employee of the year for fiscal year 2012 - 2013. Britini has been an employee at Colquitt Regional Medical Center for 13 years beginning in the Marketing & Foundation Department and then in Human Resources since 2002. Prior to her employment with the hospital, she was a teen volunteer. She was previously chosen as the employee of the month for October 2012. The em-ployee of the year is chosen annually from the 12 employee of the month recipients recognized throughout the year.

Jim Matney, CEO and president, announced the winner and awarded Bullard with this honor at a recent social employee gathering. “I was glad to see Britini recognized because she is one that always goes over and beyond her expected job duties and is well-liked by her co-workers,” says Matney.

The employee of the months from 2012-13 were Britini Bullard, Human Resources, October; Donta Merritt, Envi-ronment Services, November; Christie Johnson, Home Care Services, December; Shane Nowland, ICU, January; Max Moore, Laboratory, February; Duane Barber, Facility Operations, March; Justin Smith, Hospitalists, April; Kim Brinson, Surgical Orthopedics, May; Jonathan Stallings, Surgical Services, June; Misti Carter, Medical/Surgical, July; Casey Jo Bennett, Emergency Department, August; and Kayla Morgan, ICU, September.

Britini and husband Paul have a four year old son, Hayden and are expecting a second child in January.

Colquitt Regional Medical Center

Incentive Plan October 1, 2013-September 30, 2014

Team Goals and Incentives

TEAM Goals: Value

1) Net operating income less interest expense= $5,200,000 1%

2) Patient Satisfaction Survey Results 2%

The Top Box score is equal to 75% or better in 6 of the 8 domains of HCAHPS

3) Quality / Core Measures 1%

99.3 % compliance overall average

Total incentive achievable for the year 4%

01/01 Takerrah Bradford 01/01 Pam Morgan 01/01 Marcus Wells 01/02 Veronica Carter 01/02 Regina Reynolds 01/02 Frank Wilson 01/03 Renee Crosby 01/03 Karen Newberry 01/03 Chris Stroh 01/04 Brenda Gibson 01/04 Gary Mackie 01/05 Nikki Newman 01/06 Cynthia Ingram 01/06 Mary Ann Tyson 01/07 Daniel Glass 01/07 Gwen Graham-Smith 01/07 Gayle Hummons 01/07 Denise Romanowski 01/07 Janet Saunders 01/08 Chad Adams 01/08 Deserea Brogdon 01/08 Patricia Peacock 01/09 Marea Henry 01/10 Jeleisa Bell 01/10 Cecelia Bodiford 01/10 Anna Faircloth 01/10 Coy Gregory 01/10 Carla Herrington 01/11 Sydney Jackson 01/11 Keisha Mack 01/11 Latyoa Richardson 01/12 Susan Brown 01/13 Javonna McEachin 01/14 Raymond Kilgore 01/14 Candice Mixon 01/14 Doris Spry 01/15 Desmond Barker 01/15 Lucious Thomas

01/16 Melinda Allegood 01/16 Ashley Lane 01/17 Cale Logan 01/17 Tammy McCoy 01/17 Tammy Murphy 01/18 Maxine Barge 01/18 Sandra Fielding 01/18 Angela Hunt 01/18 Katrina Shannon 01/19 Gidget Lacey 01/19 Kristen Watson-Globerman 01/20 Shamb Purohit 01/20 Patrice Williams 01/21 Pam Bass 01/21 Desiree Thomas 01/22 Angela Bowman 01/22 Addie Gay 01/23 Sandra Cericola 01/23 Tanya Monts 01/23 Nancy Patterson 01/24 Catherine Carter 01/24 Johnny Gay 01/24 Lisa Warren 01/25 Tony Sheffield 01/26 Timothy Henry 01/28 Makeshia Davenport 01/28 Jessica Johnson 01/28 Barbara Peoples 01/28 Heather Turner 01/29 Blake Lehman 01/29 Melissa Medders 01/29 Donna Plymel 01/29 Joel Reeves 01/30 Erika Barnes 01/30 Carol Campbell 01/30 Kimberly Smith 01/31 Rosie King

12/01 Christina Arrington 12/01 Felipe Garcia 12/01 James Palmore 12/02 Britini Bullard 12/02 Sylvia Hawkins 12/02 Michael McKelvary 12/02 Jerry Perry 12/02 Susan Worsham 12/03 Kayla Giddens 12/04 Sara Roberson 12/04 Martha Yost 12/05 Jessica Barajas 12/05 Dustianne Hall 12/06 Shane Proctor 12/07 Shawn Howell 12/08 Allicia Corbin 12/08 Steven Dean 12/08 Jeff Douglass 12/08 Stacey Myrick 12/09 Suzanne Booth 12/09 Karen Hart 12/10 Leann Bennett 12/10 Robyn Tillman 12/11 Billie Jo Cooper 12/12 Carol Gray 12/12 Regina Hembree 12/12 Valerie Lewis 12/12 Kesia Pettis 12/12 Linda Faye Plymel 12/12 Julie Presley 12/12 Alice Tripp 12/13 Sabra Redmond 12/13 Cathy Roberts 12/13 Brenda Smith 12/14 Tina Allen 12/14 Melody Mallard 12/16 Jennifer Ford 12/16 Callie Land 12/16 Diane Meads

12/16 Suellen Pitts 12/16 Isaiah Williams 12/17 Tonya Brown 12/17 Robin Fowler 12/17 Stephanie Leonard 12/17 Julia Sharpe 12/18 Danny Massey 12/18 Michele Masterson 12/19 Matt Gould 12/19 Carol Lovingood-Hiers 12/19 Stephanie Peek 12/19 Justin Smith 12/19 Shamona Washington 12/19 Jalesa Williams 12/20 Katie Croft 12/20 Lisa Crosby 12/20 Chamagne DeSalvo 12/20 Vera Morman 12/21 Nikki Blackwell 12/21 Lizzie Woodard 12/22 Jacob Calloway 12/22 Melanie Doppenberg 12/22 Megan Rich 12/22 Brenda Wynne 12/24 Gina Polo 12/24 Amanda Price 12/25 Gwendolyn Cokely 12/25 Noel Thomas 12/26 Dimitra Anderson 12/26 Catherine Davis 12/26 Terry Jackson 12/26 Taylor Myers 12/26 Lara Price 12/27 Tracy Edwards 12/27 Larry Sims 12/27 Kyle Zeigler 12/28 Gary Argo 12/28 Donnie Bentley 12/29 Cassie Hampton

Marsha Mims was named

Employee of the Month

for November 2013. An

employee of Colquitt Re-

gional Medical Center

since September 2000,

Marsha works in the La-

boratory . In her free time,

she enjoys spending time

with family and friends

and she also enjoys flower

gardening.

Colquitt Regional Medical Center Employee of the Month

November 2013

You give me the right people,

and I don't much care what

organization you give me.

Good things will happen. Give

the wrong people, and it

doesn't matter what you do

with the organization. Bad

things will happen.

Colin Powell

Patient Satisfaction

banner winners! September 2013

5th Floor - Nurse Communication OB - Willingness to Recommend

October 2013

4th Floor - Nurse Communication banner 3rd Floor - Willingness to Recommend

Congratulations to these departments!

Keep up the “VERY GOOD” work!!

Patient Satisfaction Top Box Scores Emergency Room

Oct

V Good

Surveys 23

Std Overall 57.3

Std Arrival 45.6

Waiting time before noticed arrival 60.9

Helpfulness of first person 65.2

Comfort of waiting area 40.9

Waiting time to treatment area 39.1

Waiting time to see doctor 21.7

Std Nurses 65.8

Nurses courtesy 69.6

Nurse took time to listen 78.3

Nurses attention to your needs 68.2

Nurses informative re treatments 56.5

Nurses concern for privacy 56.5

Std Doctors 48.4

Doctors courtesy 56.5

Doctor took time to listen 52.2

Doctor informative re treatment 34.8

Doctors concern for comfort 50

Std Tests 63.6

Courtesy of person who took blood 58.3

Concern blood draw comfort 72.7

Waiting time for radiology test 53.3

Courtesy of radiology staff 64.3

Concern for comfort radiology test 71.4

Std Family or Friends 68.4

Courtesy shown family/friends 68.4

Adequacy of info to family/friends 63.2

Let family/friend be with you 73.7

Std Personal/Insurance Info 65.2

Courtesy during pers/insur info 69.6

Privacy during pers/insur info 65.2

Ease giving pers/insur info 60.9

Std Personal Issues 51.8

Informed about delays 45.5

Staff cared about you as person 63.6

How well pain was controlled 40

Information about home care 57.1

Std Overall Assessment 58.7

Overall rating ER care 56.5

Likelihood of recommending 60.9

Our goals for this year are to achieve at least 6 of the 8 do-

mains at 75% or better. For the month of Oct. we achieved 4

of the 8.

The green represents the highest scores in 6 months

Inpatient Oct

CAHPS

Rate Hospital 0 -10 75.9

Recommend the Hospital 56.7

Communication with Nurses 87.3

Nurses Treat with Courtesy/Respect 89.7

Nurses Listen Carefully to You 86.7

Nurses Explain in Way You Understand 85.7

Response of Hospital Staff 64.3

Call button help soon as wanted it 59.3

Help toileting soon as you wanted 64.3

Communication with Doctors 80.6

Doctors treat with courtesy/respect 86.7

Doctors listen carefully to you 75.9

Doctors explain in way you understand 79.3

Hospital Environment 70

Cleanliness of hospital Environment 76.7

Quietness of Hospital Environment 63.3

Pain Management 81.9

Pain Well Controlled 68.2

Staff do Everything Help with Pain 95.7

Communication about Medicines 57.5

Tell you what new medicine was for 75

Staff describe medicine side effect 40

Discharge Information 62.5

Staff talk about help when you left 51.9

Info re symptoms/problems to look for 73.1

Total number of surveys 29

CEO’s Corner… Employees,

It was my pleasure to be able to issue incentive bonus checks to our employees last week for the fiscal year

2013. All employees earned 3% out of a 4% potential bonus.

As a team, we achieved the following:

Exceeded the annual net income goal

Exceeded the Quality / Core Measures goal

Exceeded the Inpatient Patient Satisfaction goal.

As a team, we missed the Emergency Department Patient Satisfaction goal. As a team, we will work to achieve this goal this year. This

goal is not just for the Emergency Department. It is impacted by everyone that works at Colquitt Regional Medical Center, including the

inpatient floors, the pharmacy, patient access, human resources, nutritional services and information technology. Did you know that great-

er than half of our inpatients are admitted through the doors of the Emergency Department? So the question today is “What can you do?”

What can each of us do to support the patients of the Emergency Department? How can we manage up that staff? How can we improve

the patient’s experience? I challenge you to work together as a TEAM to exceed our goals. It’s a new year and I’m excited about our

future success!

Wishing you and yours a very Merry Christmas and a Happy New Year!

Sincerely,

Jim Matney

Benefits 411

Cancellations to health insurance will be reflected on your January 2nd paycheck. However, premium changes for Health Insurance will not be reflected on your paycheck until January 16, 2014. All other benefit & premium chang-es will be on the January 2nd paycheck.

Reminder– Nicotine & Weight screenings for those who are still working on their goals will be held on January 2, 2014.

Employee Assistance Program– Employees & family members have access to the employee assistance pro-gram at Colquitt Regional Medical Center provided by Anodyne Counseling. Counselors include Yvonne Cox, PhD and Margaret McDaniel, LCSW. Please contact the Employee Assistance Program at 985-8452 for more infor-mation.

Nick Pappas will be here on January 8, 2014, to conduct individual retirement meetings beginning at 1pm. Please call Human Resources at ext. 3533 to schedule an ap-pointment.

You may now fill two months of prescription drugs (excluding narcotics & new prescriptions) in the Colquitt Regional Pharmacy.

AFLAC reimburses $50 per year for wellness screenings such as Mammograms, Pap Smears, Colonoscopies. Claim forms are available in Human Resources.

Smoking cessation products are still available in Human

Resources through December 31, 2013 for employees and spouses who wish to “kick the habit”.

Please join us on December 17, 2013

in the cafeteria for the following events:

2:30 pm CEO Forum

3:00 pm Employee Christmas Party

8:00 pm Employee Christmas

Party (night shift)

Food, Fun, Fellowship, Door prizes, Gifts!

Employee Health & Wellness

The Results are in!! Even if your name is not listed, I am extremely proud of each participant for the hard work and dedication. We had 156 participants losing a total of 1108 lbs. Over 60% of the participants lost 10% or more of their body weight!!! I am already looking forward to the next competition!

1st Daniel Glass – 34.12%

2nd Thomas Laseter- 30.00%

3rd Detra Little- 17.65%

4th Linda Mead- 15.22%

5th Melgena Budzinsky- 14.47%

6th Karell Scott- 14%

7th Tammy Jarvis- 13.13%

8th Eddie Jefferson- 13.06%

9th Paula Howell- 13.02%

Keep up the good work!

A new exercise class began last week!! Make sure to watch your emails for the scheduled events that are held daily and weekly for Employee Health & Well-ness opportunities. I hope to see you there! If you are interested in joining the Moultrie YMCA, please stop by and see me. Blake Williams Employee Health & Wellness Coach 229-454-5251 bwililams@colquittregional.com

Employee Health & Wellness

Boot Camp Basics Classes are held in the afternoons. Watch the Employee Health & Well-

ness schedule for upcoming classes.

Quality Assurance starts their mornings with a work-out routine several days each week.

Each class only last a few minutes. If you would like for me to come to your department,

please contact me.

Our morning exercise sessions with Blake has brought greater camaraderie, increased en-

ergy, enhanced moods and motivation to begin the day on a positive note.

Melanie Owens, Director of Quality Assurance

Employee Committee News

The Employee Committee recently hosted a Fall

Festival for employees and dependents.

Colquitt Regional Medical Center’s Volunteer Auxiliary recently installed

new officers for two-year terms at an afternoon tea. Pictured from left

to right are: Amorelle Feille, Dorothy Crapps, Mary Ann Manley, Brenda

Foy, Jeff Davis, and Nancy Horne.

Keep Calm

Call a Volunteer

9181 or 3534

Volunteer Auxiliary

Members of the Colquitt Regional Volunteer Auxiliary traveled to Augusta to take part in the 53rd Annual

Council on Auxiliaries/Volunteers of Georgia State Conference. While there, the Auxiliary members attend-

ed a Halloween dinner and awards ceremony. Our volunteers received the Achievement Award for outstand-

ing participation from the Georgia Council on Auxiliaries/Volunteers.

Pay Day Winner The winner of the S.O.P. Pay Day for the month of October 2013

is…

Tim Elder, Facility Operations

Tim is the winner of $25.00. His name was submitted by Kayla

Morgan for “Thank you all so much for helping me today! You all go

above and beyond. Duct tape fixes everything!” Tim displayed the

Standard of RESPONSE. Congratulations, Tim, and to all employ-

ees whose names were submitted in the S.O.P. boxes for exempli-

fying a Standard of Performance.

From my heart to yours…Rev. Hugh Ward, Chaplain Christmas was about to break over us here in Moultrie some decade and a half ago. I was a pastor making

house calls on folks no longer able to sit in a pew on Sundays. Parking my car at the distinctive home which

was the residence of our long time Administrator Nora Manning, I went to the door wondering if the 99 year

old would be able to see me.

Edith King, her companion and a member of our Hospital Auxiliary, opened the door and ushered me into her

presence. She was ensconced in hospital bed, propped up with pillows on both sides of her frail body. I said to

Mrs. Manning, “Christmas is a ‘coming!” And she shot back without missing a beat, “And there is nothing you

can do about it either!” We have turned the pages of the calendar and here we are looking Christmas full in the face. Christmas is a

‘coming and the goose (or the turkey) is getting fat.For me the miracle of Christmas may be this: it survives the efforts of those who

would profane it. Every Yuletide we see a new crop of flim-flam artists, abominable new toys, and multitudes of extravagant gift ideas.

In spite of such practices, the spirit of Christmas triumphs over those who would ill-use the season: acts of kindness outshine acts of

greed, loving deeds outnumber selfish ones, and the Old Scrooges of this world are touched deeply by the needs of the Tiny Tims of

our world. Perhaps this has something to do with the story rehearsed each Advent Season.

Every December we retell the same ancient story of the Babe who was born in a little town in Palestine and bedded in a manger. This

baby was a special gift of love to the world. In some strange and enduring ways this story of an infant has an effect on us—or at least

most of us. Loudspeakers in supermarkets and drugstores blare away with, “Hark the Herald Angels Sing”. Salvation Army bell ring-

ers shout,, “God bless you!” over the cacophony of their clanging bells. Jaycees fill up empty stockings. Marines give toys to tots.

Churches and civic groups give away meals and coats that warm the hearts of the friendless and homeless. You, too, could add to

this list a host of things that we ourselves strive to do through the hospital and for our community.

For these reasons and many more, I yearn that we all could join Ebenezer Scrooge’s confession in the last stave of Dicken’s A Christ-

mas Carol, “I will honour Christmas in my heart, and try to keep it all the year.

Pay Day Winner The winner of the S.O.P. Pay Day for the month of November 2013 is…

Sheila Brown, Surgical/Orthopedics

Sheila is the winner of $25.00. Her name was submitted by

Stephanie Ellis for “Being mentioned on a comment card.”

Sheila displayed the Standard of RESPONSE. Congratula-

tions, Sheila, and to all employees whose names were submit-

ted in the S.O.P. boxes for exemplifying a Standard of Per-

formance.

The Freshstart Program Update

I have had 12 people join the Freshstart Tobacco cessation program and of those 12, 5 have

completed all four counseling/educational sessions. Four individuals have completely kicked

the habit, 7 others have significantly weaned themselves down and are very close to quitting

altogether. Only one had a relapse and stated that it was due to stress, but is planning another

quit attempt. All of them have stated that the gum has helped them quit. Blake Williams has

been checking on them frequently to give positive re-enforcement and promote physical activi-

ty to ensure their quit attempt was successful.

I am very proud of these individuals!

Rita Gay Director of Respiratory Care Services

Here are a couple of testimonies from employees who have “Kicked the Habit”:

I quit smoking on November 11, 2013. I decided to try without the help of patches, gum, or medication. So far I have succeeded in my chance to better my health. I do feel better and the trials are still there, but weighing my determination against being a failure have made it a little easier. I think the hardest part has been break-ing the habit associated with a morning cup of coffee or a drive in my car. Thanks for the incentive to break this habit.

Anne Strickland

Patient Financial Services

I have been nicotine free for 40+ days. This is a huge accomplishment for me, since I have smoked since the age of 19. It was a tough go, but it can be done!

David Spence

Diagnostic Imaging Services