FMM’s Visionfor Web).pdf• Bengkel Produktiviti – Pelaksanaan 5S • Housekeeping Management at...

FMM’s Vision Making Malaysian industries globally competitive

FMM Institute’s Vision To be the leading organisation in providing a comprehensive range of

training programmes and advanced learning opportunities with educational excellence in industry practices and technology in

tandem with the nation’s surge towards developed nation status

Our Quality Policy Total commitment to service excellence and quality

Contents

Vision Contents 1-2 FMM Institute Profile 3 FMM Institute – Network 4 Training Scheme 5 Customised In-House Programmes 6-7 Monthly Training Programmes 8-9 1. Management, Personal Development and Supervisory Skills 1.1 Sikap Kerja Positif Dan Motivasi Diri 10 1.2 Kemahiran Penyeliaan yang Berkesan 10 1.3 Executive Development Programme 11 1.4 Effective Stress and Time Management 11 1.5 Nurturing Creativity and Innovation at Workplace 12

1.6 Building Professional Business Etiquette 12

2. Human Resource 2.1 Managing Absenteeism, Motivating & Effective Counselling Skills 13 2.2 Developing Effective Human Resource Management 13 2.3 Managing Misconduct 14 3. Communication and Clerical Development 3.1 Managing Workplace Conflicts 15 3.2 Communication Skills Training 15 4. Financial Management 4.1 Accounting Skills for Account Clerks & Assistants 16 4.2 Finance for Non-Financial Managers and Executives 16 5. Productions, Operations and Logistics 5.1 Operasi Stor dan Gudang 17 5.2 Pengiraan dan Penilaian Stok 17 5.3 Perancangan dan Pengawalan Inventori 18 5.4 Effective Logistics & Supply Chain Management 18 5.5 Effective Purchasing & Negotiation Skills 19 5.6 Effective Warehouse & Inventory Management 19 5.7 Introduction to Good Manufacturing Practice 20 6. Customer Service, Sales and Marketing 6.1 Effective Customer Service and Complaint Management 21

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Contents

7. Quality Systems and Productivity Improvement 7.1 5S Implementation 22 7.2 Understanding ISO 9001:2015 QMS Requirement 22 7.3 ISO 9001:2015 QMS Internal Audit 23 7.4 MS1480: 2019 HACCP Understanding & Implementing Training 23

8. Industrial Safety and Environmental Management 8.1 Hazard Identification, Risk Assessment and Risk Control 24 8.2 Occupational First Aid Skills and CPR 24 8.3 Safety in the Use of Chemical 25 8.4 Developing Safety and Health Committee at the Workplace 25 8.5 Safe Forklift Driving Skills 26 8.6 Occupational Safety & Health Act (OSHA) 1994 Awareness 26 8.7 Permit to Work 27 9. Engineering, Maintenance and Technical 9.1 Cost Reduction Techniques for Maintenance 28 9.2 Penyelenggaraan Asas Untuk Juruteknik 28 10. FMM Certificate Programmes 10.1 Certificate in Boilerman (Engine Driver Steam) 29

10.2 Certificate in Safety and Health Officer 29

10.3 Certificate in Procurement, Inventory & Warehouse Management 30

10.4 Certificate in Logistics and Supply Chain Management (INDCERT) 31

10.5 Sijil Pengurusan Stor dan Gudang 31

10.6 Certificate in Warehouse Management 32

10.7 Executive Certificate in Human Resource Management 32

10.8 Executive Certificate in Industrial Relations Management 32

Registration Form 33 Sabah State Public Holidays for 2020 34 Location Map 35

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FMM Institute Profile

FMM Institute was incorporated as a separate company of the Federation of Malaysian

Manufacturers (FMM) on January 12, 1999. This effort was specifically to expand and

focus on its training functions, in line with the objectives of FMM to develop the potentials

and enhance the skills of personnel at every level in the industry. This will create a pool

of manpower trained in all aspects of industrial skills and management capabilities to

face the challenges as the country moves into the status of an industrialized nation.

FMM Institute Sabah Representative Office was set up with the prime objective to meet

and match the training demand and to provide adequate knowledge of industrial skills

and management techniques for the industry. Dedicated to provide the best in training

and continuous education, FMM Institute aims to be the ultimate one-stop training

centre for the manufacturing industry.

FMM Institute offers a wide range of functional training programmes to cater to the

diverse needs of the manufacturing and services sectors. Continuing professional

educational provides the opportunity for the working personnel to gain the necessary

qualifications to upgrade themselves both professionally as well as for self-development.

This opportunity is made possible through FMM Institute’s Certificates, Public and In-house

programmes in selected areas of industrial and managerial skills.

FMM Institute’s programmes could also be specially customized to meet the training

needs of specific industries and conducted on in-house basis. Programme outlines and

objectives are discussed with the companies and trainers will be selected to develop

the programme accordingly. All in-house programmes are packaged to be cost

effective for companies with no compromise on the quality of the programmes and the

desired result.

FMM Institute considers various factors such as inputs from the industry and engagements

with training experts and consultants from relevant areas to deliver programmes of high

degree of flexibility in terms of duration, learning and teaching resources and venues. In

addition, FMM Institute constantly evaluates the performances of its trainers and ensures

that they keep abreast with the latest information and knowledge.

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FMM Institute – Network

Sabah Representative Office No. 143, 1st Floor, Block Q Lorong Plaza Permai 1, Alamesra Plaza Permai 88400 Kota Kinabalu, Sabah Tel: 088-447 580 Fax: 088-447 570 Email: [email protected] Website: www.fmm.org.my

Head Office Wisma FMM, No 3, Persiaran Dagang, PJU 9 Bandar Sri Damansara 52200 Kuala Lumpur Tel: 03-62867200 Fax: 03-62776712 E-mail: [email protected] Contact Person: Ms Ong Li Choo

Selangor & Kuala Lumpur Branch No 8A, Jalan Pensyarah U1/28, Hicom Glenmarie Industrial Park, 40150 Shah Alam, Selangor Darul Ehsan Tel: 03-5569 2950/4471/4171 Fax: 03-5569 2576 Email: [email protected]

Kedah/Perlis Branch No 2, Lorong BLM 1/4 Bandar Laguna Merbok 08000 Sungai Petani, Kedah Tel: 04-4403273/628 Fax: 04-4426876 E-mail: [email protected] Contact Person: Pn Meeza Hassan

Johor Branch No 1 & 3, Jalan Kencana Mas 1/1 Tebrau Business Park, Kawasan Perindustrian Tebrau III 81100 Johor Bahru, Johor Darul Takzim Tel: 07-3577613 Fax: 07-3577617/7618 E-mail: [email protected] Contact Person: Ms Jessica Chu

Penang Branch 2767 Mukim 1, Lebuh Tenggiri 2 Bandar Seberang Jaya 13700 Prai, Penang Tel: 04-3992057/4901/7805 Fax: 04-3994863 E-mail: [email protected] Contact Person: Mr Yeoh Ooi Huat

Eastern Branch (Pahang, Kelantan & Terengganu) B-8014, 2nd Floor, Sri Kuantan Square, Jalan Telok Sisek 25000 Kuantan, Pahang Darul Makmur Tel: 09-5156858/6857 Fax: 09-5156855 E-mail: [email protected] Contact Person: Pn Nurul Hanis

Perak Branch No 1, Lorong Raja Di Hilir (Off Jalan Raja Di Hilir)

30350 Ipoh, Perak Darul Ridzuan Tel: 05-5488660/550/770 Fax: 05-5488221/331 E-mail: [email protected] Contact Person: Mr Mahinder Singh

Sarawak Branch Level 5 (South), Wisma STA, 26, Jalan Datuk Abang Abdul Rahim

93450 Kuching, Sarawak Tel: 082-332784/2787 Fax: 082-332785 E-mail: [email protected] Contact Person: Ms Beatrice ak Olivia Kada

Negeri Sembilan Branch No 123, Jalan S2 D31, City Centre Seremban 2, 70300 Seremban Negeri Sembilan Darul Khusus Tel: 06-6031616/26/27 Fax: 06-6031628 E-mail: [email protected] Contact Person: Pn Aliza Ahmad

Malacca Branch D3-4, Plaza Jayamuda, Jalan Pelanduk Putih (Off Jalan Ong Kim Wee) 75300 Melaka Tel: 06-2831639/2812827 Fax: 06-2838090 E-mail: [email protected] Contact Person: Ms Chloe Leong

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Training Schemes

Human Resource Development Fund (HRDF)

Employers who are registered with Pembangunan Sumber Manusia Berhad

(PSMB) are eligible for training grants through the various schemes available

under the HRDF. The schemes are as follows:

➢ SBL Scheme

Employers can claim for reimbursement from HRDF upon completion of

programme. However, approval from PSMB is required prior to

commencement of programme by completing the SBL online application form.

Training grants can be considered for all types of training programmes (both

in-house and external) for the retraining and skills upgrading of employees

relevant to the needs of employers.

needs of employers.

➢ SBL-KHAS Scheme

FMM Institute will claim the course fee directly from the employer’s account

with HRDF. However, approval from PSMB is required prior to commencement

of programme by completing the SBL-KHAS online application form. Employers

must submit Form PSMB/SBL-KHAS/T2/09 to FMM Institute prior to

commencement of programme.

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Customised In-House Programmes

FMM Institute offers training courses to be conducted at your premise on dates of your choice as in-house training! This mode of training is cost effective and can be customized to meet your training objectives. All FMM Institute's training programmes can be offered on in-house basis. The benefits of in-house training: Customized to meet objectives Cost effectiveness Convenience and flexible scheduling On site practical session All programmes are claimable under the SBL scheme from PSMB. Selected programmes can be offered under the SBL-KHAS scheme. Experienced and Highly Qualified Facilitators with Relevant Industry Experience Our teams of professional facilitators who specialized in their respective fields are highly qualified with years of experience from manufacturing industries to service sectors. Popular In-House Programmes: Industrial Safety and Environmental Management

• Kesihatan & Keselamatan Dalam Pekerjaan (OSHA)

• Occupational First Aid Skills & CPR

• Safe Forklift Driving Skills

• Reach Truck Safety Handling Skills

• Defensive Driving and Vehicle Safety

• Safety Operation and Maintenance of Electrical Installation

• Accident Prevention at the Workplace

• Food Safety: MS 1480:2019 Awareness

• Food Safety: GMP & HACCP Awareness

• Chemical Safety & CLASS Regulations 2013

• Safety in the Use of Chemical

• Emergency Response Plan

• Scheduled Waste Management Quality & Productivity Improvement

• Bengkel Produktiviti – Pelaksanaan 5S

• Housekeeping Management at The Workplace: 6S

• ISO 9001:2008 QMS Internal Auditor Training

• Awareness ISO 9001:2008 – Internal Auditing Techniques

• MS 1480:2019 Internal Audit Training

Supervisory & Motivations Skills

• Kemahiran Mengurus Kakitangan Berprestasi Rendah

• Kepimpinan Berkesan dan Kemahiran Interpersonal untuk Penyelia

• Motivasi Berkesan Dalam Organisasi

• Motivasi Diri dan Kerjaya Ke Arah Kecemerlangan

• Sikap Kerja Positif

• Team Building

• Kemahiran Penyeliaan yang Berkesan

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Customised In-House Programmes Engineering & Maintenance

• Certificate in Boilerman

Communication & Clerical Development • Aplikasi dan Amalan 6S Dalam Pengurusan Rekod & Fail • Basic English Communication Skills • Effective Communication Skills at the Workplace • Kemahiran Pengurusan Masa • Program Pembangunan Pekeranian Management & Performance Development • Developing A Positive Work Attitude • Essential Management Skills • Leadership Development Programme • Pemikiran Kreatif & Inovatif • Pengukuhan Pasukan • Pengurusan Emosi dan Stress • Personal Empowerment and Motivation • Transformasi Minda Ke Arah Kecemerlangan • Transformasi Pemikiran dan Sikap Negatif Kepada Positif • Meningkatkan Prestasi Diri Dan Disiplin Penjawat Awam • Effective Contracts Management: Tendering to Reward of Contracts

Human Resource

• Effective Disciplinary Management - Misconduct & Domestic Inquiry

• Basic Provision on Employment under the Sabah Labour Ordinance

Productions and Logistics

• Inventory and Store Management

• Pengurusan Stor & Stok Yang Sistematik

• Practical Costing and Cost Control to Maximize Profit

• Strategic Procurement

• Effective Purchasing Management

Sales

• Selling in Tough Time

• Jom Sales!

Specialized Training

• Tree Feller Training

• IMDG Code

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Monthly Training Programme

No. Programmes Date Duration Trainer

January 2020

1 Safe Forklift Driving Skills Jan 13-14 2 days Tee Tuan Chuar

2 Perancangan dan Pengawalan

Inventori

Jan 20-21 2 days Siti Zaleha

February 2020

1 Occupational First Aid Skills & CPR Feb 13-14 2 days Dr. Lim Jac Fang

2 Effective Stress and Time

Management

Feb 24-25 2 days Eugene Chin

3 Introduction to Good Manufacturing

Practice

Feb 24-25 2 days KY Lim

March 2020

1 Pengiraan dan Penilaian Stok Mar 18-19 2 days Siti Zaleha

2 Managing Misconduct Mar 23-24 2 days Dr. Jasjit Kaur

3 5S Implementation Mar 30-31 2 days Tee Tuan Chuar

April 2020

1 Occupational Safety & Health Act (OSHA) 1994 Awareness

Apr 2-3 2 days Mazlan Eng

2 Certificate in Boilerman Apr 14-17 4 days Ir. Luk CB

3 Communication Skills Training Apr 16-17 2 days Eugene Chin

4 Sikap Kerja Positif Dan Motivasi Diri Apr 20-21 2 days Dr. Jasjit Kaur

May 2020

1 Hazard Identification, Risk

Assessment & Risk Control

May 14-15 2 days Dr. Lim Jac Fang

June 2020

1 Kemahiran Penyeliaan yang Berkesan Jun 9-10 2 days Dr. Jasjit Kaur

2 Operasi Stor dan Gudang Jun 11-12 2 days Siti Zaleha

3 Accounting Skills for Accounts Clerk

& Assistant

Jun 17-18 2 days Tee Tuan Chuar

July 2020

1 Effective Logistics & Supply Chain

Management

July 6-7 2 days Siti Zaleha

2 Executive Development Programme Jul 27-28 2 days Dr. Jasjit Kaur

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Monthly Training Programme

No. Programmes Date Duration Trainer

August 2020

1 Understanding ISO 9001:2015 QMS

Requirement

Aug 3-4 2 days Mohd Sharuddin

2 Safety in the Use of Chemical Aug 13-14 2 days Dr. Lim Jac Fang

3 Managing Workplace Conflicts Aug 24-25 2 days Dr. Jasjit Kaur

September 2020

1 Finance for Non-Finance Managers &

Executives

Sep 7-8 2 days Tee Tuan Chuar

2 Managing Absenteeism, Motivating &

Effective Counselling Skills

Sep 23-24 2 days Dr. Jasjit Kaur

3 Nurturing Creativity and Innovation at

Workplace

Sep 25 1 day Dr. Jasjit Kaur

October 2020

1 Effective Customer Service &

Complaint Management

Oct 8-9 2 days Eugene Chin

2 Effective Purchasing & Negotiation

Skills

Oct 12-13 2 days Siti Zaleha

3 MS1480: 2019 HACCP Understanding & Implementing Training

Oct 12-13 2 days KY Lim

November 2020

1 Developing Effective Human Resource

Management

Nov 4-5 2 days Dr. Jasjit Kaur

2 Building Professional Business

Etiquette

Nov 6 1 day Dr. Jasjit Kaur

3 ISO 9001:2015 QMS Internal Audit Nov 9-10 2 days Mohd Sharuddin

4 Developing Safety and Health

Committee at the Workplace

Nov 19-20 2 days Dr. Lim Jac Fang

December 2020

1 Permit to Work Dec 3-4 2 days Mazlan Eng

2 Effective Warehouse & Inventory

Management

Dec 7-8 2 day Siti Zaleha

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1.1 Sikap Kerja Positif Dan Motivasi Diri

Dates: April 20-21, 2020 Duration: 2 days

Member Fee: RM636 Non-Member Fee: RM990

Scheme: SBL In-House Training Available

Objectives Mempraktikkan konsep budaya kerja positif dalam organisasi Mengamalkan prinsip-prinsip komunikasi berasaskan sains perlakuan manusia Meningkatkan kualiti dan mutu kerja

Merancang dan membentuk rangka tindakan ke arah membina sikap kerja positif

Contents

• Orientasi Minda

• Konsep Positif

• Mengenali Kehendak dan Keperluan Organisasi

• Dorongan Diri Sendiri

• Peranan Hubungan Kemanusiaan

• Membentuk Rangka Tindakan

Who Should Attend All levels of employee 1.2 Kemahiran Penyeliaan yang Berkesan

Dates: June 9-10, 2020 Duration: 2 days



Objectives Memahami peranan penting seorang penyelia Membina sikap kerja positif Memahami konsep motivasi Membina kemahiran berkomunikasi Memahami gaya kepimpinan yang efektif Memahami konsep semangat berpasukan

Contents

• Peranan Dan Fungsi Penyelia

• Sikap Kerja Positif

• Motivasi, Komunikasi dan Kepimpinan

• Penyelesaian Masalah Dan Membuat Keputusan

• Semangat Berpasukan Who Should Attend Head of Departments, Executives, Supervisors

1. Management, Personal Development & Supervisory Skills

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1.3 Executive Development Programme

Dates: July 27-28, 2020 Duration: 2 days



Objectives

Understand the concept, process and functions of management Improve the quality of performance, productivity and work effectiveness through

goalsetting, planning, organising and controlling Handle time and stress in their daily routine Manage themselves and others Gain confidence in managing their work problems and make effective decisions Acquire knowledge on their personal leadership styles and learn how to improve Contents

• The Basic and Essential Management Skills

• Planning, Organising and Controlling Skills

• Managing Time and Stress

• Managing Self and Others

• The Art of Problem-Solving Who Should Attend All levels of employee

1.4 Effective Stress and Time Management Dates: February 24-25, 2020 Duration: 2 days



Objectives Understand and identify stress at the work place Learn to recognize external and internal stressors.

Work place stress management techniques and an action plan to counter stress.

Learn what is time management styles and time wasters

Contents

• Stress Management: - How it works – Stressors

- Physical & Mental Stress Management

- Workplace Stress Management

• Time Management: - What is Time Management - Steps for Managing your time - Tools for Time Management - Time Wasters

Who Should Attend All levels of employee


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1.5 Nurturing Creativity and Innovation at Workplace

Dates: September 25, 2020 Duration: 1 day



Objectives

Understanding creativity and innovation Developing creative thinking skills Utilizing the mind power Utilizing creativity techniques Overcoming creativity obstacles Contents Module 1: Introduction to Creativity and Innovation

Module 2: Creativity Obstacles

Module 3: Creativity & Innovation

Module 4: Creative and Innovative Ideas

Who Should Attend All levels of employee.

1.6 Building Professional Business Etiquette

Dates: November 6, 2020 Duration: 1 day



Objectives

Developing the basics of business etiquette Displaying a high level of professionalism Interacting with people effectively Professional handshakes & exchanging business cards Handling meetings effectively Using effective dining, eating and drinking etiquette Contents Unit 1: Business Etiquette – The Basics Unit 2: Corporate Dress and Presentation Unit 3: Interacting with People Unit 4: Office Etiquette Unit 5: Meetings Unit 6: Dining Etiquette Unit 7: Drinking and Eating Etiquette

Who Should Attend All levels of employee.


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2.1 Managing Absenteeism, Motivating & Effective Counselling Skills Dates: September 23-24, 2020 Duration: 2 day



Objectives Manage and deal with absenteeism Develop counselling skills Use the appropriate counselling strategy & style in different situations Use effective techniques of motivation Contents

• How to Control Absenteeism

• Counselling Skills

• When Should You Counsel?

• Counselling Process

• Disciplinary Action

• The Art of Motivation Who Should Attend

Section Heads, Managers, Executives and Supervisors

2.2 Developing Effective Human Resource Management Dates: November 4-5, 2020 Duration: 2 days



Objectives Convert corporate objectives into human resource management objectives Develop misconduct procedures Implement progressive disciplinary actions Effective recruitment and selection process Conducting effective interviews Identify Training needs; Evaluate training effectiveness Implement effective Performance Management Develop KRAs and KPIs Contents Unit 1: Corporate Objectives & Human Resource Management Unit 2: Managing Human Resources Unit 3: Effective Counselling Unit 4: Effective Recruitment & Selection Unit 5: Effective Interviewing Unit 6: Training & Developing Employees Unit 7: Performance Management Who Should Attend

Suitable for Human Resource Managers, Department Heads, Human Resource Executives / Officers, Supervisors

2. Human Resource

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2.3 Managing Misconduct Dates: March 23-24, 2020 Duration: 2 days



Objectives To enhance understanding of the legal requirements To ensure effective handling of misconduct To develop an effective disciplinary system To handle domestic inquiry according to the law To establish proper procedures & course of action To handle grievances effectively To conduct effective counselling sessions

Contents Unit 1: Misconduct Unit 2: Discipline Unit 3: Counselling Unit 4: Grievance Handling Unit 5: Domestic Inquiry Procedures Unit 6: The hearing

Who Should Attend

MDs, GMs, Administration or HR Managers, HR Personnel, Head of Department

2. Human Resource

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3.1 Managing Workplace Conflicts Dates: August 24-25, 2020 Duration: 2 day



Objectives Establishing reasons for disagreements Understanding how disagreements can result in conflicts Building self-awareness Identifying interpersonal zones Developing principles of interaction Developing collaboration Resolving conflict Contents Module 1: Why Do People Disagree? Module 2: Listening to Ourselves Module 3: Principles of Interaction Module 4: Listening to Others Module 5: Resolving Conflict Module 6: Collaboration Applied Who Should Attend Managers, Section Heads, Head of Departments, Executives

3.2 Communication Skills Training Dates: April 16-17, 2020 Duration: 2 day



Objectives Identify communication problems that may be holding you back Develop skills in asking questions that give you information you need Learn what your non verbal message is telling others Develop skills in listening actively and empathically to others Enhance your ability to handle difficult situations without being manipulated Organize information in a clear and concise manner Implement techniques for varying your vocal tones and body languages

Contents Module 1: Introduction Module 2: Listening Module 3: Speaking Module 4: Non-Verbal Communication Module 5: Dynamics of Interaction Who Should Attend All levels of employee.

3. Communication and Clerical Development

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4.1 Accounting Skills for Account Clerks & Assistants Dates: June 17-18, 2020 Duration: 2 days



Objectives Understand the accounting process and its concepts Improve their efficiency in recording accounting information Prepare bank reconciliation statement Communicate more effectively towards management decision making Understand the importance and determinants of cash flow and working capital

Contents

• Introduction to Accounting

• Adjustments

• Balance Sheet

• Profit and Loss Statement

• Improve Cash Flow Statement and Profitability

• Financial Ratios Analysis

• Budgeting

Who Should Attend Account Clerks & Assistants, Supervisors, Executives and all professionals who are interested in basic accounting

4.2 Finance for Non-Financial Managers and Executives Dates: September 7-8, 2020 Duration: 2 days



Objectives Acquire the knowledge and learn the working financial, costing and costs

management skills. To be able to understand and distinguish between the business managers roles

versus the generic perceived roles of the accountant. To be able to read and interpret financial statements (historical based) To eradicate tension between the finance department and departments. To use the skills learned in effective decisions making.

Contents

• Financial Statement

• Business Analysis

• Cash Operating Cycles (Working Capital Management)

• Profit versus Cash

• Cost information for decision making and budgeting

• Investment Appraisal Tools

Who Should Attend Non-Finance Head of Departments, Managers, Executives, Supervisors

4. Financial Management

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5.1 Operasi Stor dan Gudang Dates: June 11-12, 2020 Duration: 2 days



Objectives Identify the principles and functions of operating store and warehouse in order to

increase productivity Identify the responsibilities of the staff members of store and warehouse

management Apply proper and good practices in the management of store and warehouse Motivate the staff of stores and warehouse, who play a big role in ensuring the

success of an organisation Contents

• Stor dan Inventori – Kaitannya dengan Operasi Perniagaan

• Perhubungan Stor dengan Jabatan-jabatan Lain dalam Organisasi Perniagaan

• Pengenalan dan Kodifikasi Barang

• Kawalan Inventori ; Sistem Lokasi Stok

• Prosedur-prosedur dalam Pentadbiran Operasi Stor

• Rekod Stor; Pemeriksaan dan Pengiraan Stok; Perakaunan Inventori

• Keselamatan Kerja dan Harta Benda Stor dan Gudang Who Should Attend All officers, supervisors and staff involved in stores, purchasing, warehouse and even freight activities will also find this programme to be useful and beneficial.

5.2 Pengiraan dan Penilaian Stok Dates: March 18-19, 2020 Duration: 2 days



Objectives Understand the stock value from financial perspective Apply the systematic approach in conducting stock counting and valuation Determine value of stock in hand through various valuation methods and

introduce changes to increase stock efficiency Control and minimise the possible various errors in stock counting and valuation Contents

• Ketepatan Stok

• Pengiraan Stok

• Penilaian Stok

• Kesilapan Dalam Membuat Pengiraan Stok Who Should Attend Warehouse Executive/Officer, Administration Executive/Officer, Purchasing Executive/Officer, Warehouse supervisor/controller, Storekeeper and Store Personnel

5. Productions, Operations and Logistics

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5.3 Perancangan dan Pengawalan Inventori Dates: January 20-21, 2020 Duration: 2 days



Objectives Understand the principle of Inventory Planning and Control Apply a systematic approach in managing stock Measure inventory performance Contents

• Konsep; Organisasi

• Klasifikasi Bahan-bahan Keperluan

• Perancangan Inventori

• Menentukan Keperluan Inventori Perancangan Keperluan Bahan

• Maklumat-Maklumat Penting dalam Perlaksanaan MRP

• Konsep dan Amalan JIT

• Mengawal Bahan-bahan Lebihan dan Buangan Who Should Attend Executives, Supervisors and Clerks who are directly or indirectly involved in materials planning and control, inventory and financial control.

5.4 Effective Logistics & Supply Chain Management Dates: July 6-7, 2020 Duration: 2 days



Objectives Understand what logistics and supply chain management are fundamentally about Appreciate that time is cash See that movement to the customer is all that adds value Work with all of the supply chain players pays Look 'outside of the box' Apply the 8 Rules for Effective Supply Chain Management Contents

• Definitions of logistics and Supply Chain Management

• Logistics & SCM models

• Product life cycle and logistics, service capability, gap analysis.

• Inventory management:

• Supply planning & MRP, DRP & JIT concepts

• Transportation, Warehousing

• Procurement & purchasing:

• Integrated Logistics Management Who Should Attend Supply, Buying, Purchase, Logistics, Materials and Supply Chain Professionals.


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5.5 Effective Purchasing & Negotiation Skills Dates: October 12-13, 2020 Duration: 2 days



Objectives Understand basic purchasing management principles Gain intensive and comprehensive knowledge in the area of purchasing Increase your ability to resolve purchasing related work problem Identifying the variable for negotiations Developing your negotiation strategy Contents

• Module 1: Important Element of Purchasing Functions

• Module 2: Purchasing Analysis

• Module 3: The Relation of Purchasing & Inventory Management

• Module 4: Negotiation

• Module 5: The Stages of Negotiation

• Module 6: Supply Agreement Who Should Attend Newly appointed buyer/purchaser; Experienced buyer/purchaser; and Material Planer, Administration Personnel, Project Manager/Team Member and anyone who wish to expand their knowledge in purchasing via formal training

5.6 Effective Warehouse & Inventory Management Dates: December 7-8, 2020 Duration: 2 days



Objectives Understand the functions of warehouse Manage warehouse operations Understand inventory position Understand stock/inventory valuation technique Apply inventory control & measure inventory performance Contents

• Warehouse Management

• Warehouse Operations

• Inventory Management

• Inventory Analytic

• Inventory Performance & Control Who Should Attend Warehouse Personnel, Purchasing & Administration Personnel, Logistic & Distribution Personnel,Personnel from other division who wants to take an aggressive, hands-on approach in dealing with warehouse and inventory management.


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5.7 Introduction Good Manufacturing Practice Dates: February 24-25, 2020 Duration: 2 days



Objectives On completion of this course, participants will be able to describe all the GMP elements, understand how GMP functions as a pre-requisite program for food safety management systems and apply GMP to maintain a proper and safe food production systems, processes and practices. Contents

• Element 1 – Premise and Facilities

• Element 2 – Control of Operations

• Element 3 – Maintenance and Sanitation

• Element 4 – Personal Hygiene

• Element 5 – Transportation & Distribution

• Element 6 - Traceability

• Element 7 – Internal Audit

• Element 8 – Training

Who Should Attend

Key Personnel in any Aspect of GMP & Quality Management, Managers, Engineers, Executives, Quality Practitioners and those from Research and Development, Quality and Production will find this program relevant and beneficial to their job function.


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6.1 Effective Customer Service and Complaint Management Dates: October 8-9, 2020 Duration: 2 days



Objectives At the end of the program, participants will be able to: Save money by doing what your customers want and eliminating what they don’t

really care about Balance customer needs with the reality of your business operations Create and keep a service gap between you and your competitors Reduce customer complaints Spot areas needing immediate improvement Develop an attitude of surprising and delighting the customers Use measurement to reward rather than punish Contents

• Preparing the Organisation

• Developing Customer Focus

• Creating a Strategy for Excellent Service

• Designing a System to Consistently Deliver

• Training and Supporting Our Front-Liners

• Measuring and Implementing an Excellent Customer Service Programme

Who Should Attend This course is specially designed for those who are at the executive, supervisory and managerial levels and who are in charge of front-line and support staff in the customer service, sales and marketing department.

6. Customer Service, Sales and Marketing

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7.1 Pelaksanaan 5S Dates: March 30-31 Duration: 2 days



Objectives Explain the origins of 5S methodology Discuss the benefits of 5S principles Identify opportunities for improvement using 5S principles Introduce and embed 5S changes to the workplace for sustained improvement Contents

• Perancangan Untuk 5S

• Kaedah 5S

• Sisih - Sort (Seiri)

• Sapu - Set in Order (Seiso)

• Susun - Shine (Seiton)

• Seragam - Standardize (Seiketsu)

• Sentiasa Amal - Sustain (Shitsuke) Who Should Attend Managers, Executives, Engineers and Supervisors who are responsible to oversee or carry out improvement at the workplace. 7.2 Understanding ISO 9001:2015 QMS Requirement

Dates: August 3-4, 2020 Duration: 2 days



Objectives List five benefits of ISO9001 implementation Explain each of the ISO 9001:2015 QMS Standard requirements List eight differences between ISO 9001:2008 and 2015 versions Explain their roles in ISO 9001 QMS implementation Contents

• Introduction to ISO and ISO Standards

• ISO 9001 and Related Standards

• Process Approach to QMS

• Benefits of ISO 9001:2015

• Understanding QMS Requirements

• Documentation Requirements

• ISO 9001 Registration and Audit Process Who Should Attend Managers, Executives, Officers, Internal Auditors, Engineers and those with no formal ISO 9001 training

7. Quality Systems and Productivity Improvement

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7.3 ISO 9001:2015 QMS Internal Audit Dates: November 9-10, 2020 Duration: 2 days



Objectives Interpret and understand the requirements of Internal Audit (IA) and

Nonconformity reporting in ISO9001:2015 QMS Understand why audits are required Understand how to carry out IA Relate IA findings to nonconformity reporting Understand how to prepare reports Practice conducting an audit Contents

• ISO 9001:2015 Introduction

• ISO 9001:2015 QMS Requirements

• Introduction to Audits

• Theory of Audits

• Conducting IA Who Should Attend ISO 9001 QMS Internal Auditors and those involved in ISO 9001 QMS Implementation.

7.4 MS 1480: 2019 HACCP Understanding & Implementing

Dates: Oct 12-13, 2020 Duration: 2 days



Objectives Understand the role of HACCP in food safety Set-up safety objectives, goals and management of food safety Understand the 7 Principles of HACCP Conduct Hazard Analysis; Identify the Critical Control Point Establish the Monitoring & Measures, including Verification Schedule Maintain the HACCP System Contents

• Understanding the MS 1480:2019 HACCP Requirements

• Legal Approach to Liability

• HACCP Team Mechanics

• HACCP Implementation

• HACCP Step-By-Step Approach (Practical) Who Should Attend Managers, Executives, Officers, Engineers, Supervisors, HACCP Team and Technicians

7. Quality Systems and Productivity Improvement

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8.1 Hazard Identification, Risk Assessment and Risk Control Dates: May 14-15, 2020 Duration: 2 days



Objectives Fulfil the legal requirement under the OSHA 1994 and the FMAt 1967 Expose themselves on OSH Guidelines for Hazard Identification, Risk Assessment

and Risk Control, 2008. Demonstrate how hazard identification, risk evaluation and risk control can

minimize loss of lives and property. Analyze and evaluate risk

Contents

• Overview of Occupational Health and Safety Management System

• Provisions of OSH Act 1994 on HIRARC

• HIRAC – Definitions, Concepts and Purpose

• Hazard identification tools

• Types of hazards

• Risk assessment

• Analyzing risk; Evaluation of risk

• Risk control approach

Who Should Attend This course is designed for OSH committee, working project team for OHSAS 18001, managers, engineers, supervisors and workers.

8.2 Occupational First Aid Skills & CPR Dates: February 13-14, 2020 Duration: 2 days



Objectives Be aware of the importance of proper safety procedures and principles of a

healthy lifestyle. Understand basic first aid principles and is procedures. Identify common injuries at the workplace and how to deal with these injuries. Possess life-saving and life-sustaining skills

Contents • Wound and Bleeding • Musculoskeletal Injuries • Burn Injuries • Shock • Basic Life Support • Patient Transport

Who Should Attend This programme is specially designed for all management staff, supervisors, production workers and especially those in high risk category at workplace.

8. Industrial Safety and Environmental Management

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8.3 Safety in the Use of Chemical Dates: August 13-14, 2020 Duration: 2 days



Objectives Explain CLASS Regulations in relation to safe use of chemical Explain the basic concept of chemical management Identify chemical hazard at workplace Identify steps to control hazardous chemicals Contents

• Chemical Management & Cradle to Grave Concept

• Health Effect and Toxicology of Chemical

• Control Measure and Personal Protective Equipment (PPE)

• Fire, Explosion and Control

• Emergency and Preparedness

• Legal Requirement on Chemical (USECHH 2000)

• Legal Requirements of Chemical (CLASS 2013)

• Hazard Communication Who Should Attend Safety & Health Committee, Chemical Handlers, Person involved in management of scheduled waste, Supervisors and Other management staff.

8.4 Developing Safety and Health Committee at the Workplace Dates: November 19-20, 2020 Duration: 2 days



Objectives Be fully aware the importance of SAFETY at work place; Form SAFETY committee and design and Develop Safety procedures and policies; Implement and continuous maintenance of Safety and Health practices; and Review and improve safety practices at workplace Contents

• Part 1: Legislation Provisions on Employer’s obligations towards Employee’s Safety at Work Place

• Part 2: Advisory – The Roles, Duties and Responsibilities of Safety Committee

• Part 3: The Structure of Safety and Health Committee

• Part 4: Key Elements of Safety Committee

• Part 5: Effective Safety Committee – 4 keys to making them work

• Part 6: Stop Wasting Time at the Safety Committee Meeting

• Part 7: Design and Develop a Safety, Health and Environment Handbook Who Should Attend Safety committee members and HR personnel whose functions include safety and health matters.


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8.5 Safe Forklift Driving Skills Dates: Jan 13-14, 2020 Duration: 2 days



Objectives Learn about various components of a Forklift and their functions. Perform daily forklift safety performance inspection and preventive maintenance. Learn about loads, safe operating procedures and operational rules of a forklift. Acquire proper skills required to drive a forklift and practice safe driving skills at

the workplace. Contents

• Personal Safety

• Accident Statistics/Causes

• Components of a Forklift

• Forklift Checks and Inspections

• Loads Handling

• Safe Operating Procedures

• Forklift Familiarisation

• Safety, Performance Inspection and Preventive Maintenance Who Should Attend Supervisors, Line Leaders, existing Forklift Operators and those operators who have just started to handle a forklift and others who have no experience in handling forklifts.

8.6 Occupational Safety & Health Act (OSHA) 1994 Awareness Dates: April 2-3, 2020 Duration: 2 days



Objectives To gain basic level of understanding of the legislative requirement and its liabilities under OSHA 1994 and interpret the requirements of Regulations under OSHA 1994.

Contents

• Overview of Occupational Safety & Health Act 1994, Regulations and Order

• Employer’s Safety & Health Policy Statements Regulations 1995

• Safety & Health Committee Regulations 1996

• Safety & Health Officer Regulations 1996

• CIMAH 1996 Regulations

• USECHH 2000 Regulations & CLASS 2013 Regulations

• NADOPOD Regulations

• Noise Exposere Regulations 2019

Who Should Attend Engineers, Technician, Maintenance Personnel, Safety & Health Committee members, Safety and Health Officers and employees involved in Safety & Health management.


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8.7 Permit To Work Dates: December 3-4, 2020 Duration: 2 days



Objectives Identify the Hazard Run the Job Hazard Analysis (JHA) Hazard Prompt 10+1 Fully Understand Implementation for PTW System and Process Toolbox Meeting Implementation Contents

• Introduction to OSHA 1994

• Introduction and definition of Permit-To-Work System

• Regulation and Company Requirements

• Responsibilities of All Permit Users ▪ Safe System of Work - Permit-To-Work System and Procedures

• Types of Permit

• Workers Task in Permit-To-Work System

• Issue and Return of Permit-To-Work Who Should Attend Engineers, Technician, Maintenance Personnel, Safety & Health Committee members, Safety and Health Officers and employees involved in Safety & Health management.


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9.1 Cost Reduction Techniques for Maintenance Dates: To be advised Duration: 2 days



Objectives Acquire an in-depth understanding of maintenance activities and its value to

bottom line of an organization Improve the skills and techniques to identify, measure and manage cost to all

maintenance related activities Diagnose the existing performance gap in maintenance work and introduce

performance standards to improve for results Learn how to identify the different type of wastages in all maintenance related

work and implement waste elimination measures

Contents

• Introduction to Maintenance Cost

• Breakdown Cost Reduction

• Utilities Cost Reduction

• Manpower Cost Reduction

• Spare Parts Cost Reduction

• Invent and Implement Cost Reduction

• Cost Reduction as a Way of Life

Who Should Attend Maintenance and Equipment Managers, Engineers, Supervisors, Senior Technicians and those who are responsible for maintenance.

9.2 Penyelenggaraan Asas Untuk Juruteknik Dates: To be advised Duration: 2 days



Objectives Understand maintenance concepts. Select the right type of maintenance. Maintain basic equipment condition and operating standard Apply the seven-step process of implementing preventive maintenance Identify the behavioural requirements for maintenance personnel

Contents

• Penyelenggaraan dan Jenis-Jenis Penyelenggaraan

• Pemeliharaan Keadaan Asal Mesin

• Pengekalan Piawai Operasi

• Penyelenggaraan Pencegah Efektif

• Pengurusan Alat Ganti

• Tatatertib Unggul Penyelenggaraan

Who Should Attend All maintenance personnel will find this programme beneficial

9. Engineering and Maintenance

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10.1 Certificate in Boilerman (Engine Driver Steam) (BM)

Dates: Apr 2020, Dec 2020 Duration: 4 days

Member Fee: RM2,100 Non-Member Fee: RM2,500


Contents

• Acts and Regulations Related to Boilers

• Types of Steam Boilers

• Preparation for Mandatory Inspection

• Types of Test Related to Boilers

• Boiler Maintenance

• Boiler House/Room Requirements

• Construction of Boilers

• Water Treatment

• Boiler Commissioning and Accessories Who Should Attend At least 2 years of working experience as a Steam Engine or Steam Boiler Attendant (directly handling Boiler) or at least 3 years working experience as an Apprentice or Journeyman Fitter in a Steam Plant or Engineering Workshop (indirectly handling Boiler)

10.2 Certificate in Safety and Health Officer (Approved by DOSH)

Dates: March 2020 Duration: 22 days



Contents

• Module 1: Occupational Safety and Health Management

• Module 2: Occupational Safety and Health Legislation

• Module 3: Occupational Health

• Module 4: Occupational Safety Who Should Attend Safety and Health Officers/Committee Members, Human Resource Officers, Engineers and Supervisors from various sectors of industries

10. Certificate Programmes

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10.3 Certificate in Procurement, Inventory & Warehouse Management

Dates: To be advised Duration: 11 days

Member Fee: RM4,447.76 Non-Member Fee: RM4,447.76

Scheme: INDCERT In-House Training Available

Contents Module 1: Overview of Purchasing, Purchasing Modes and Organisation Module 2: Procedures, Documentation and Records Module 3: The Economics of Purchasing and Support Tools Module 4: Negotiation Techniques, Sourcing and Approaches to Supply Module 5: Cost, Prices and Value Analysis Module 6: Computer-Based Purchasing Systems and Purchasing Quality Module 7: Inventory and Least Total Cost Logistics Module 8: Introduction to Warehouse Management and Warehouse Operations Module 9: Packing and Picking Operations Module 10: Warehouse Measurement Techniques Module 11: Warehouse Improvement and Effective Stocktaking Module 12: Development of Facility and Warehouse

Who Should Attend This course is specially designed for Executives, Officers, Assistants and Clerks who are involved in areas of Procurement, Inventory, Store and Warehouse. It is also suitable for those who are planning to venture into this field of specialisation


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HRDF Matching Grant Scheme: Industry Certification

(INDCERT)

For HRDF registered employers:

▪ 50% fee utilizing HRDF Pool Fund and 50% claimable from

employer’s levy

▪ Trainee should complete the program with certification,

withdrawal or replacement is not allowed.

▪ Outcome report is required to ensure training objectives is

achieved

10.4 Certificate in Logistics and Supply Chain Management

Dates: Feb 14-16, Mar 6-8, 20-21 Duration: 8 days

Member Fee: RM3,379.28 Non-Member Fee: RM3,379.28

Scheme: INDCERT In-House Training Available

Contents Part 1: Supply Chain Logistics Management

• Supply Chain: Key Concept Part 2: Supply Chain Logistic Operations

• Production, Project Planning and Procurement

• Warehousing, Material Handling and Packaging

• Inventory Management

• Transportation and Physical Distribution Part 3: Driving Value With Supply Chain

• Supply Chain Design 1

• Supply Chain Design 2 Part 4: Assessment

Who Should Attend Managers, Executives, Officers and Supervisors who deal with a whole spectrum of business and organisation, process, sales, purchasing, manufacturing, warehousing, logistics, etc.

10.5 Sijil Pengurusan Stor dan Gudang


Member Fee: Non-Member Fee:


Contents

• Module 1: Persekitaran Perniagaaan

• Module 2: Pengurusan Inventori

• Module 3: Pengurusan Pembelian

• Module 4: Operasi Penyimpanan

• Module 5: Pentadbiran Stor dan Gudang

Who Should Attend Kursus ini sesuai untuk pekerja-pekerja yang kini bertugas di Stor dan Gudang di peringkat penyeliaan dan operasi. Ianya juga disyorkan kepada mereka yang tidak mempunyai kelayakan akademik formal dan baru menceburi bidang Stor dan Gudang.


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HRDF Matching Grant

Scheme: Industry Certification

(INDCERT)

For HRDF registered

employers:

▪ 50% fee utilizing HRDF Pool

Fund and 50% claimable

from employer’s levy

▪ Trainee should complete

the program with

certification, withdrawal or

replacement is not allowed.

▪ Outcome report is required

to ensure training objectives

is achieved

10.6 Certificate in Warehouse Management




Contents

• Module 1: Introduction to Warehouse Management and Warehouse Operations

• Module 2: Packing and Picking Operations

• Module 3: Warehouse Measurement Techniques

• Module 4: Warehouse Improvement and Effective Stocktaking

• Module 5: Development of Facility and Warehouse Who Should Attend This course is specially designed for executives, officers, supervisors, and clerical staff who are involved in areas of store and warehouse. It is also suitable for those who are planning to venture into this field of specialisation.

10.7 Executive Certificate in Human Resource




Contents

• Module 1: Human Resource Management

• Module 2: Occupational Safety and Health Management

• Module 3: Training and Development

• Module 4: Organisational Behaviour Who Should Attend This programme is specially designed for Human Resource personnel who want to acquire an in-depth knowledge and applications of Human Resource Management in an organization.

10.8 FMM Executive Certificate in Industrial Relations




Contents • Module 1: Malaysian Employment Law

• Module 2: Compensation and Benefits

• Module 3: Industrial Relations Practices in Malaysia

• Module 4: Collective Bargaining and Negotiation

Who Should Attend For Human Resource personnel who want to acquire an in-depth knowledge and applications of Human Resource Management and Industrial Relations in a manufacturing organization.


32

Registration Form

FMM INSTITUTE (Sabah Representative Office)

Tel: 088-447 580 Fax: 088-447 570 E-mail: [email protected] /[email protected] / [email protected]

Dear Miss/Madam,

Please register the following participant(s) for the programme(s) below:

Programme: …………………………………..…………………………………………………………. Date :…..…………………………………………………….……………………………………

Name : ............................................................ Designation: ................................................

Name : .............................................................Designation: …............................................

(If space is insufficient, please attach a separate list)

Submitted by:

Name:……………………………………………………………………………………………………..

Designation: ……………………………………………………………………………………………..

Company .......................................................................................................................................

Address:……………………………………………………………………………………………………

Tel No : .............................................……....Fax No:...........................................………….....…

E-mail…………………....…………………………………………………………………………………

Registration Details

• Registration is on a first-come-first served basis. All fees for public programmes include course materials, meal and Certificate of Attendance.

• Completed registration form that is faxed, mailed or e-mailed to FMM Institute would be deemed as confirmed.

• Upon sending the registration form, you are deemed to have read and accepted the terms and conditions.

• Cheque made in favour of the “FMM Institute” should be forwarded a week before the date of the commencement of each programme.

• The FMM Institute reserves the right to cancel or reschedule the above programme and all efforts will be taken to inform participants of the changes.

• Cancellation: a) Must be in writing with reasons b) 7 days before the course - No payment charged c) 3-6 days before the course - 50% payment charged d) < 3 days before the course - Full payment charged e) Participants who did not turn-up will be charged full payment f) However, replacement can be accepted at no additional cost.

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mailto:[email protected]

mailto:/[email protected]

mailto:[email protected]

Sabah State Public Holidays For 2020

Listed below are the gazetted public holidays for Year 2020 for Sabah State.

Occasion Day Date

New Year Wednesday 1 January

Chinese New Year Saturday 25 January

Chinese New Year (2nd Day) Sunday 26 January

Good Friday Friday 10 April

Workers’ Day Friday 1 May

Wesak Day Thursday 7 May

Hari Raya Puasa* Sunday 24 May

Hari Raya Puasa (2nd Day) Monday 25 May

Harvest Festival Saturday 30 August

Harvest Festival (2nd Day) Sunday 31 August

SPB Yang di Pertuan Agong’s Birthday Saturday 6 June

Hari Raya Qurban Friday 31 July

Awal Muharam (Maal Hijrah) Thursday 20 August

National Day Monday 31 August

Malaysia Day Wednesday 16 September

Sabah Yang di-Pertua’s Birthday Saturday 3 October

Nabi Muhammad’s Birthday Thursday 29 October

Deepavali* Saturday 14 November

Christmas Eve Thursday 24 December

Christmas Friday 25 December

* Subject to change

NOTE:

1. Where a holiday falls on a weekly rest day (Friday or Sundays as applicable), the following day will be substituted as a Public Holiday, and if such following day is also a Public Holiday, then the next day following it shall be a Public Holiday.

2. Where a Public Holiday falls on another Public Holiday, the following day will be substituted as a Public Holiday.

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MAP TO FMM INSTITUTE, SABAH REPRESENTATIVE OFFICE

35

Appreciation

The FMM Institute

Sabah Representative Office

would like to

THANK YOU

for your continuous support

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Documents

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