Flushing Bank New Account Opening – Miser BA

• Flushing Bank opened in 1929

• 17 Branches

• 4.3 Billion in Assets

• Miser Core – Service Bureau since 1997

• Miser Branch Automation – Implemented Q4 2011

• 3 Associations on Miser

• NYS Chartered Commercial Bank as of 2/28/13

• Flushing Bank has been named one of America’s

Most Trustworthy Companies by Forbes Magazine.

• We are 1 of 100 companies to receive this

recognition.

• We are one of only 16 banks to be named to the

list.

Recognition

Flushing Bank New Account Opening – Miser BA

• Accounts Opened in Session

• ID Scanned into BA

• Complete a customer profile sheet (not in BA)

• ChexSytem is checked online

• Implementing Qualifile on BA

• ZIP + 4 feature is used in BA

• New Account Documents are scanned to cold

storage

Profile SheetProfile Sheet

• Customer is searched

• Existing Customers

• Check for scanned ID

• Validate RCIF information

• New Customers

• Scan ID to Start session

Start of SessionStart of Session

Start Scan in BAStart Scan in BA

Scanning in BAScanning in BA

Scanning in BAScanning in BA

ScanShell® 800R SpecificationImage sensor:Color Contact Image Sensor (CIS)Interface: USB 2.0 (High Speed)Scan area: A6, Maximum 4.2" x 7.0" (107mm x 178mm)Scanner Dimensions (LxWxH): 185mm x 52mm x 40mm Scanning modes: Internal 36bit, outputs 24bit true color,8bit gray scale, 1bit black & white.Scan speed (100dpi): 7.5ms/line color, 2.5ms/line Gray and Black & White.Scanner Weight: 210g (7.4 ounce)

ID ScannersID Scanners

• Designated drive must be mapped

• Scanners are a little sensitive

• Move them slightly and they need to be

recalibrated

• Sometimes requires multiple attempt to

get the image

• Does not scan passports

ID ScannersID Scanners

• All New Account Documents are Scanned into cold

storage (Synergy)

• Scanning is done by branches

• Scanned Documents are verified back office

DocumentsDocuments

Document ScannerDocument Scanner

Personal• Personal Signature Card• Customer Profile

Business• Business Signature Card• Non-Personal Know your Customer• Resolution of Authority• Multiple NY State docs(filing etc)

Documents ScannedDocuments Scanned

• Ensure proper postal abbreviations

• Helps to clean up RCIF address errors

Zip + 4Zip + 4

Zip + 4 Zip + 4

Zip + 4 Zip + 4

THANK YOU

Joan Rochejroche@flushingbank.com718.512.2825