1. Preparing for MISER 2013 Releases Lenn Freeman, MISER Product Manager Jackie Roberts, MISER...

Preparing for MISER 2013 Releases

Lenn Freeman, MISER Product ManagerJackie Roberts, MISER Product Manager

Release 2013.1 and Release 2013.2

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• Improve Client Service• Operational Efficiency• Revenue Generation• Improve User Experience• Internal Policy Control• Regulatory

IMPROVE CLIENT SERVICE

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• MISERStudio Virtual Sales Desk– New Client Add– New Account Opening– Email Account Acknowledgement– Electronic Signature Capture

Benefits:Secure Real-time Access to MISERServe client on the go at their locationModular offeringRole-based solutions

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• New Inquiry - View of Posted and Pending ACH items– Inquiry transaction options:

• Date Range for Posted, Received or Release Dates• Posting Type – Posted, Pending, List of Items

– Inquiry will display:• Application and Account Number• Posting Date• Release Date• Received Date• Reject Reason (if rejected)• ACH Transaction Code• Transaction Amount• Name• Company ID

– Not available for MISER ACH Solutions or MKE ACH CustomersBenefit: Reduces calls to call center by expanding self-service

eBanking

CER


• Suppress Restricted Line of Credit Balances on eChannel– Will no longer provide line of credit balance if account is restricted

• NL-LOCK-FLAG 1-6• NL-MAT-ADV-CTRL = 0• NL-DT-MAT < Current Date or• NL-STOP-DRAW-DT < Current Date

– Transactions changed in eBanking (VBTP)• CFCUS/CFCS2 - Customer/Member Profile Inquiry • MSCRQ (Check Request) – Check Request • NLAR2 – Line of Credit General Inquiry • NLHIS – Line of Credit History • NLARA – Line of Credit History • 1-Step Transfer – X2$ One step transfer

Benefit: Reduced customer/member confusion when accessing account balances through eChannels

eBanking

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CER

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• Merchant Name Display– Provide clear and understandable information on all POS transactions

• Storage of merchant name when received from switch or location of transaction if merchant name is not provided in transaction

• Information stored in the first 25 characters of the description• Available for Checking, Savings and Line of Credit

– MISER history displays will be modified to present merchant name– Exclusions:

• No modification to transactions prior to installation of Release 2013.1• Transactions posted for offline ATM institutions• Postings through batch files

Benefit: More complete information provided resulting in less confusion and calls

ATM and Debit Processing

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• Expand integration with EFT Milwaukee– This project continues our efforts to provide best in class

integration to FIS products• Expanded services to include:

– VRU card activation – PIN change at ATM– Cash deposit indicators and storage– Foreign Notification – Expanded message formats

ATM and Debit Processing

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• Continued improvements to the BASE2000/MISER integration provides more consistent end-client experience reducing call center and client services – Expansion of name and address sent to BASE2000 (30 characters)– Prevention of cash advances through internet channel if card is not active– Apply PCI compliance to Credit Card Numbers– Apply MISER transaction level security – Prohibit addresses more than 30 characters in length for BASE2000 institutions– Card activation via branch channel– Support of the June 2013 NCUA delinquency reporting change (12-CU-12)

Benefits: Better management of addressing resulting in fewer returned cardsImproved security for card holders through PCI and transaction level securityImproved delinquency management by presenting delinquency in days vs. months

EFT UPDATE – EXPAND BASE2000 CREDIT CARD INTEGRATION

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• Combination Structure Housing both eAlerts and eDelivery Accountholder Decisions

• Customer/Member subscription information stored on MISER for easy research and client service

• Standard alerts with automatic enrollment• Real-time alert processing for balance changes,

check alerts and more• 27 predefined alerts available• Alerts managed by FIS Enterprise Alert System• eDelivery managed by FOS or others• E-mail limit

– AP-MAX-E-MAIL• Limit on number of usable e-mails allowed for alerts and

delivery

Communication Management

CER


• 27 Alerts available • Parameters related to Alerts

– AP-AFFIL-ALERTS– AP-AUTO-ALERTS

• Necessary to determine whether alerts not requiring a subscription are automatically generated

– AP-ALERT-PGN• Populated with MISER Institution ID (e.g. FL99)• MISER uses this field in conjunction with the institution number to create a unique identification on EAS

– AP-ALERT-PGN & AP-ASSN-NBR (i.e. FL99001 FL99002)

Benefit: Ability to provide real-time balance and check clearing alerts; additional alert options

eAlerts – Real –Time Processing

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ALERT MESSAGE SAMPLE – PHONE NUMBER CHANGE

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ALERT MESSAGE SAMPLE – HIGH BALANCE ALERT

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INSTITUTION LEVEL CONTROL FILECCP-ASSN-NBR 000 Applies to all institutions in the database 001-999 Institution level override Institution Identification Number

CCP-COMM-ID001 – 099 – Reserved for Groups 100 – 199 – Reserved for Alerts200 – 299 – Reserved for eDelivery 300 – 999 – Reserved for future use Communication ID

CCP-EXTERNAL-ID 8000 – 8999 : EAS Assigned eAlerts available in the MISER system External Vendor ID

CCP-GROUP-ID Alternate communication ID number in account subscription record. Subscription Group NumberCCP-DESCRIPTION Name of communication service Description

CCP-ENROLLMENT0 - Not offered 1 - Elected Subscription2 - Auto-subscription 3 – Mandatory Enrollment Option

CCP-TYPE0 – None 1 - Alert2 – Delivery Electronic Message Type

CCP-STATUS0 - Not available 1 - Offered2 - Not offered Availability

CCP-EMAIL0 - Email is not available 1 - Email is available as a communication method Email Delivery Option

CCP-TEXT-MSG 0 - Text messaging is not available 1 - Text messaging is a communication method Text Messaging (SMS) Option

CCP-PRINT0 - Use program to determine if print is allowed 1 - Printed document is available as communication Print Option

CCP-ADVANCE-DAYS Default number of days in advance of event to send e-alert/notice/form Advance Notification

CCP-BALANCE-TYPE0 – Account/Principal 1 – Available/Calculated amount due Balance Type

CCP-FREQUENCY 0 - Triggered from transaction event 1 - Daily (end of day) Event Frequency

CCP-EFILE-SPLIT0 - Use the program to determine separate file 1 - Split electronic delivery statements/notices into a separate file Delivery File Split Option

CCP-PAPER-FEE Fee to assess when notice sent Paper Delivery Fee

CCP-DELIVERY-DEST Freeform vendor name, IP address or other distinguishing factor that indicates where delivery documents are processed Document Delivery Destination

CCP-DCTRL-LOC

0 - No Print Control Line 1 - Print Control Line when new account/client document begins2 - Print Control Line on every page Delivery Control Print Location

CCP-DEFLT-AMT Default threshold amount, if none supplied by client Default Amount

CONTROL FILE SAMPLE TABLE(SOME FIELDS NOT LISTED)

Assn ID Ext ID Group Description Type Enroll

001 100 8000 000 Available Balance Alert Optional

001 101 8001 000 Low Balance Alert Optional

001 121 8021 000 Email Change Alert Mandatory

001 200 000 MRD009–Statement Delivery Automatic

001 201 001 MSR175 –Exception Delivery Optional

001 202 001 NDD298 –Exception Delivery Optional

CONTROL FILE SAMPLE TABLE(SOME FIELDS NOT LISTED)

Assn ID Ext ID Group Description Type Enroll

001 101 8000 000 Available Balance Alert Optional






Client is enrolled in alerts because there is an e-mail address- Changes to e-mail address will send automatically: mandatory alert

Client subscribes to the following alerts:- Daily Available Balance request to e-mail 1 at 5:00 am and cell phone at

9:00 am. - Low Balance alert to cell phone- Statements to be e-delivered to email 1- Paid and Returned Exceptions (All channels) to e-mail 1 and cell phone.

CONTROL / SUBSCRIPTION SAMPLE TABLE(SOME FIELDS NOT LISTED)

Assn ID Ext ID Group Description Type Enroll001 100 8000 000 Available Balance Alert Optional






ID: 100CFM AccountAPPL AccountEM1: YEM2: NSMS: Y

ID: 101CFM AccountAPPL AccountEM1: NEM2: NSMS: Y

ID: 001CFM AccountAPPL AccountEM1: YEM2: NSMS: Y

ID: 200CFM AccountAPPL AccountEM1: NEM2: YSMS: N

No subscription record for

ID 020: Mandatory alert

ACCOUNT LEVEL FIELDS

• Fields defined by application– Client may opt out, or be forced out of enrollment

• Enrollment and subscription fields for Client level– Include Alerts and Delivery – Records enrollment and cancellation dates

• Subscription fields for monetary applications– Include Alerts and Delivery

• Subscription for Plans– Include delivery only

• Subscription for Cards– Includes alerts only

• External Relationships– Fields exist, but not currently implemented

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•Client

0001– Email Record (CFMEM)

[email protected]– [email protected]

– Cell (321) 123-4567

•Spouse

0002– Email Record (CFMEM)

[email protected]– Cell (321) 123-4589

•Checking Account

555– Client JTO– Spouse JTO

•Loan Account

444– Client JTA– Spouse JTA

•Savings

333– Client SOL

•Certificate

222– Spouse SOL

Client and spouse want to get a daily balance alert to all three emails and two cell phones.

mailto:[email protected]



CFM-CELL-PHONE321) 123-4567

DAILY BALANCE ALERT CONFIGURATION

Daily Balance ID: 100 EXT ID: 8000 CFM 00000001AP/Acct 10 00000555

ClientCFM: 1

Appl 10Number 555

CFMEMSequence 01 (EM1)[email protected]

EM1

SMS


SpouseCFM: 2


EM1

SMS


EM2


Email Address Configuration


ClientCFM: 1

Appl 10Number 555



EM1

SMS


SpouseCFM: 2



EM1

SMS


EM2

CFMEM-EMAIL-ADDR (1) [email protected] (7) 01 (Email sequence 1)

CFMEM-ASSN-NBR 001CFMEM-APPL-CODE 30 (CFM) CFMEM-ACCT-NBR 0000000001CFMEM-DT-LAST-FM 01/01/2012CFMEM-MISC-CODE (2) User Defined FieldCFMEM-MISC-DATE (3) User Defined Field

CFMEM-FAILURE-CNT Number of times this e-mail had invalid address returnIf this field is greater or equal to control, then subscriptions tied to this e-mail address will be printed instead.CFMEM-FAIL-DATE Date of receipt of the most recent invalid address return

De-implemented:StatusUse-Code Msg-Format


DAILY BALANCE ALERT SUBSCRIPTION SAMPLE


ClientCFM: 1

Appl 10Number 555



EM1

SMS


SpouseCFM: 2



EM1

SMS


EM2

CSM-ASSN-NBR 001CSM-APPL-CODE 10CSM-ACCT-NBR 555CSM-COMM-ID 001 CSM-EXTERNAL-ID 8000 (System updated – no updates by user)CSM-CIF 1CSM-LAST-FM 01/01/2012CSM-SUBSCR-DT 01/01/2012CSM-CANCEL-DT 00/00/0000CSM-EM1 Y(es)CSM-EM2 Y(es)CSM-CELL Y(es)CSM-PRINT 0 (no)CSM-AMOUNT Dollars/cents for minimum, high and low thresholdsCSM-DAYS Number of days in advance: used with payments due/maturity

COMMUNICATION MANAGEMENT - eDELIVERY

• Parameters related to e-Delivery– AP-AFFIL-ALERTS– AP-DELIVERY-FAIL

• Number of delivery attempts to a specified address allowed. Once exceeded, subscriptions revert to print.

• Parameters– PSV-DELIVERY-DFLT– PCD-DELIVERY-DFLT– PND-DELIVERY-DFLT– PNL-DELIVERY-DFLT– PLN-DELIVERY-DFLT

• Allow for Green Account automatic e-delivery for all documents– 0 – Paper Delivery– 1 – Electronic Delivery

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e-Delivery Name Program Description

Originator ACH Notices TWR009 ACH Originator NOC and Returned Item Advices - TWR009Posted ACH Transactions Notice TWD001 ACH Notices Record - TWD001

Exception Notices TWD003 ACH NSF/Representment Notice - TWD003

Exception Notices TWR010 ACH Exception Advice - TWR010

Exception Notices MSR175Overdraft/Exception Notice - NDD098/398/MSR175 *surveyed as one

Exception Notices NDD299 Electronic Transaction NSF/UNF Notice - NDD299

Exception Notices NDD398Overdraft/Exception Notice - NDD098/398/MSR175 *surveyed as one

Periodic Commercial Analysis MRD300 Commercial Account Analysis - MRD007/MRD300

Periodic Statements MRD007 Monthly/Periodic Statement - MRD007/MRD009 *surveyed as one

Periodic Statements MRD009 Monthly/Periodic Statement - MRD007/MRD009 *surveyed as oneReturned Deposited Notice MRD010 Return Deposit Notice - MRD010

CUSTOMER/MEMBER FACING DOCUMENTS IN 2013.1 – 39 PROGRAMS/DOCUMENTS

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CD Advance Maturity Notice SVR598 Certificate Renewal/Maturity Notice - SVR598Notice of Certificate Renewal SVD091 Renewal Notice - SVD091

B-Notices MSR910 W-9/B-Notice Form - MSR910Overdraft Protection Transfer NDD198 Overdraft Protection Transfer - NDD198Overdrawn Account Notice NDD396 Overdrawn Account Notice - NDD396/SVD396 *surveyed as oneOverdrawn Account Notice SVD396 Overdrawn Account Notice - NDD396/SVD396 *surveyed as one

Reg D Notice MSR508 Accounts Exceeded Limit (Reg D) Notice - NDR/MSR508 surveyed as one

Notice of Rate Change NLFP10 LOC Rate Change Notices - NLFP10

Past Due Notice NLFP06 LOC Past Due Notice - NLFP06Escrow Analysis Statement LNA404 Escrow Analysis Statement - LNA403/404 *surveyed as one

Loan Billing Statement LNM216 Loan Statement and Bill - LNM216


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Loan Billing Statement LNM216 Loan Statement and Bill - LNM216

Past Due Notice LNM203 Loan past Due Notice - LNM203Rate/Payment Change Notice LNM215 Rate/Payment Change Notices - LNM215

Plan Withholding SVD100 Retirement Withholding Notice - SVD100

Safe Deposit Box Bill SDR200 Safe Deposit Box Notice - SDR200Sweepback Confirmation Letter NDD994

Sweepback Processing Program -NDD994

Billing and Maturity Notices LNR781

Billing and Maturity Notices Program - LNR781

Dormant Status Change Notice MSR932 Dormant Status Change Notice - MSR932

Customer/Member Facing Documents in 2013.1 – 39 Programs/Documents

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Communication Management - eDelivery


Year End Reporting 1099-MISC APA400 1099-MISC Account Payable - APA400

Annual Loan Statement LNA408 Annual History Statement - LNA408

Year End Reporting 1098 LNA460 1098 Interest Paid Form - LNA460

Year End Reporting 1099-C LNA463 1099-C Cancellation of Debt - LNA463

Year End Reporting 1099-INT MSA402 1099-INT Interest Form - MSA402Year End Reporting 5498 for Plans MSA408 5498/5498-EAS/5498-SA - MSA408Year End Reporting 5498 for Plans MSA409 5498/5498-ESA/5498-SA - MSA409Year End Reporting 1099 for Plans SVA451 1099-R/1099-Q/1099-SA Form - SVA451Year End Reporting Plan Statements SVR529 Retirement Statement/Substitute 5498 - SVR529Plan Required Minimum Distribution SVR534 Savings/Certificate Regulated Plan RMD Notice - SVR534


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• Ability to see 24 x 7 pending transactions via teller platform– Available to ATMMISERNet institutions only– Additional feature to Pending Transaction Feature provided

in 2012 – New transaction allows client support (teller) to:

• View detail Electronic Banking transaction activity during nightly processing

• Savings, Checking, Line of Credit and Loan application history will be available

Benefit: Provides means to research cardholder questions if ATMMISERNet is not online

ADDITIONAL FEATURES

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• Charlotte Service Bureau (Late 2013)– Support ATM/Debit Card PIN changes via DeskTop– Support card swipe and PIN verification for client record

inquiries– Licensed service

• In-House Customers– Support ATM/Debit Card PIN changes via DeskTop– Support card swipe and PIN verification for client record

inquiries– Requires HSM Device at institution site

Benefit: Provides ability for customer/member to change PIN

HSM SUPPORT – MISER BA AND MISER DESKTOP

IMPROVE OPERATIONAL EFFICIENCY

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• Mailing Label Capability– Creates two new sample reports listing client name(s) and current mailing address which

can be used in the creation of mailing labels. • One report will select all open, non-corporation accounts with a balance greater than or equal to a

user specified balance • One report that will select all open accounts with a balance greater than or equal to a user specified

balance which may include the joint clients’ name.

• Access to ATM Datasets via MISER Business Intelligence– New report that will select all ATM/Debit cards that have a checking account tied to the

card, based on the user specified card status, user specified card and list all checking accounts linked to the card.

– New report that will select ATM transactions based on a posting date range.

BUSINESS INTELLIGENCE

CER

CER

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• Perform Search if the ‘Add’ button is selected without a search within MISER BA– Avoid duplicate records by keeping the integrity of the RCIF system

Benefit: Maintains the integrity of a single RCIF record per client

• Add FRB Calculator to new transactions within MISER BA– The FRB Calculator will now be available on the Exchange Check and Money

Order Sold transactions.

MISER DESKTOP – MISER BA

CER

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• Workflow Authoring Toolkit– MISER Branch Automation now supports workflow with:

• Transaction linking• Data Conditions

MISER DESKTOP – MISER BA

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• Alternative to MISER SAM for Branch Automation• Provides increased flexibility and features using FIS Connections • Available as part of the 2012.2 release

– Pilot to begin after MUG

• Released with new user-interface for MISER Branch Automation in Release 2013.1• Features Include:

– Making Referrals – Acting on Recommendations – New Customer/Members Recommendations

• New customers/members are sent to Connections in real-time• Allows any new customer/member campaigns to be returned

Benefits: Increased ability to provide referrals and recommendations, improved reporting and management

FIS CONNECTIONS INTEGRATION – PHASE 1

CONNECTIONS – RECOMMENDATIONS

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PRODUCT RECOMMENDATION

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PROSPECT AFTER REFERRAL

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COMPLETED REFERRAL

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PROSPECT – AFTER REFERRAL

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ACCESSING REPORTING

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EMPLOYEE PERFORMANCE REPORT

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MISER DESKTOP INTEGRATION EXAMPLES

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MISER DESKTOP RECOMMENDATIONS

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MISER DESKTOP PROFITABILITY

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• Improved Corporate Debit Card Management (EFT)– Provides consistency between personal and corporate debit card

embossing• Corporate names will now be on Embossed Name 1• Employee names will now be on Embossed Name 2

• Élan To-Host Maintenance– Hot carding performed on the Élan card platform will be sent to

MISER • Updated device driver to accept “To-Host” maintenance transaction• Eliminates redundant entry of hot carding

• Ability To Purge Unused Card Class– Eliminate teller/platform confusion and errors by removing unused

card classes– Requires no cards be attached to the card class

EFT UPDATE

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• Supporting participated commercial loans an initial yield reflecting the “teaser” rate through fixed yield – Reduces overhead to manage off-MISER – Single source for MP participation reporting and remittance– Initial fixed yield supporting teaser rate– Variable rate periods supported

• Set Up Transactions Include Yield Set Up

MISER LENDING - Multiple Participations Teaser Rate Support

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IMPROVE OPERATIONAL EFFICIENCYMISER LENDING – MULTIPLE PARTICIPATIONS TEASER RATE SUPPORT

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• Provides ability to manage all delinquent loan types in a single manner– Duplicates loan DSP feature– Maintenance and flags defined by specific set of parameters by

delinquency type• Allow for same PDLQ- set to function for both loans and NL

– Added parameter (PDLQ-NLFLG-CTL{1-40}) – setting of NL lock and other flags

• Some PDLQ- parameters will only be applicable for specific application

• Added new NL- fields from tracking delinquency category– NL-DELQ-CAT– NL-DELQ-CAT-DT– NL-DELQ-CAT-CTR– NL-DELQ-CAT-TYPE

Benefit: Reduces training and special instructions based on type of lending product

MISER LENDING – DELINQUENCY SPECIAL PROCESSING FOR LINES OF CREDIT

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• SmartCOLLECTOR Enhancement for ALR– Implement the enhanced ALR Master Inquiry into the Host Online Inquiry screen, adding

more fields to the display

• SmartCOLLECTOR - Increase size of Attention Box Size– Increased size of Attention Box to accommodate 250 characters (increased from 125)

• SmartCOLLECTOR – Promise limits – Provide a new option that limits how far a collector can set the due date of new promises

Benefit: Prevents promise to pay dates from being set well into the future.

MISER DESKTOP - SmartCOLLECTOR

CER

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• Eliminate Printing of eDelivery customer/member facing documents– Supported in same structure as eAlerts– Manage institution offerings and accountholder

selections– Accountholder election sent in the print or data file

header for each statement/notice– Addition option to support ADA vision impaired

statements (note: requires additional agreement to produce):• Braille• Large Print• Audio • Compact Disk

Benefit: Eliminates printing of eDelivered documents


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• Provide functionality to reinstate an account to dormant status when a transaction is error corrected

• Dormant Activity Reports Modified (NDD073 and SVD023)• Multiple Transactions/Error Correction

– An asterisk (*) before the transaction code indicates additional transactions occurred after the account was changed to active status.

– The Financial Institution must verify that the status is accurate.• Dormant Date display: Shows both original and

new dates• Status display: Shows both

original and new status

Benefit: Will reduce overhead for your back office and branch teams

MISER DEPOSITS - DORMANT ACCOUNT MANAGEMENT IMPROVEMENTS

CER

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• Produce notices to accountholders:• When a dormant account has activity to ensure activity was conducted by an authorized

party• An account becomes dormant• New Parameter: WXP-DORM-NOT-CTRL

0 = Do not produce notices1 = produce notices only when the status changes from 1 (open and active) to 2 (dormant)2 = produce notices only when the status changes from 2 (dormant) to 1 (open and active) or to 3 (closed)3 = both 1 and 2

• New program - Dormant Status Change Notice (MSR932) – has a card file– Includes both notices and report listing

MISER DEPOSITS - DORMANT ACCOUNT MANAGEMENT IMPROVEMENTS

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• Escheatment Processing – Added name of state to heading of report to allow easier management of process– Useful only if the Financial Institution reports to multiple states via separate runs– Card 7, columns 49-56 allows for 8 characters to add to the end of the report heading

• E.g. ‘FL–Final’; ‘GA–Pre’

• Delivery Option – Extended Hold Notices– Now supports the DEPCON format allowing for institution defined format

• Improve Credit Union Numbering Feature – Automatic Generation– Enhanced new set up transactions (NL1) and (NSU) to generate based on parameter value

• Originally required that BA pre-allocate the account number to create the correct account with suffix• MISER BA will now pre-populate the CFM number into the index from the session, and MISER will

generate correctly

– New options for suffix generation, or no automatic generation• Credit Unions use mortgage origination packages that create the account number scheme

– Enhance Split Beneficiary Transaction to accommodate automated account number generation• Did not accurately generate the new account numbers based on the beneficiary member number.

MISER DEPOSITSCER


• Program Resequence – DLYEXP• Transaction Sunset – ECHO

– Final Active Charge Off – Final Active Charge Off Reversal

• Program Sunset – Old Investor Reporting– LNM276 – Freddie Mac Form 308 (Accounting Group Control) program– LNM279 – Freddie Mac Form 101 (Delinquency Status Report) program– LNRDLQ – Freddie Mac Form 100 (Monthly Summary of Delinquencies)– LNR511 – Sold Loans Report program

• Product Sunset – Investor Reporting for Line of Credit Accounts

PROGRAM AND TRANSACTION SPECIFIC NEWS

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REVENUE GENERATION

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REVENUE GENERATION – CERTIFICATE PENALTIES

• Minimum penalty amount– Account Type Parameter PCD-PENALTY-MIN– Database field S-PENALTY-MIN– MISER will calculate penalty based on penalty code on

account. If less than amount in S-PENALTY-MIN, then MISER will post the field amount instead.

• New penalty code 52 – 50% loss of interest for remaining term, not to exceed 365

days– Simple interest calculation

• New penalty code 53– 7 days interest without regard to term– Simple interest calculation

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REVENUE GENERATION – LENDING

• Expanded Prepayment Penalty Sequences– Expand from 5 to 9 records per loan– Offered for all loans and lines of credit products– No other new functionality

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REVENUE GENERATION

• Extend the integration of Connections to include real-time results for Recommendations through MISER Branch Automation

• Extend the integration of Connections to include real-time results for Referrals through MISER Branch Automation

• If customer uses Connections, disable SAM Referral functionality

• Pass MISER Branch Automation new client record to Connections real-time

CONNECTIONS INTEGRATION TO MISER BRANCH AUTOMATION

IMPROVED USER EXPERIENCE

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IMPROVE USER EXPERIENCE

• SmartWRITER - Add Additional Bookmarks– Add S-DAYS-OD as an available bookmark on letters– Add Interest Rate as a Special Bookmark, providing the option for users to choose the format

printed on letters

• MISER Administrator Enhancements– Enhanced to support more complicated parameter structures– Now supports SQL– Updated user-interface with subtle improvements

• Single Sign-on Support thru FIS Portal– SSO completed by July 2013 through MISER Desktop:

• Image Centre – Archive• Image Centre – Other• Qualifile• BASE2000

INTERNAL POLICY

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INTERNAL POLICY

• Certificate Deposit Management– Limit the amount of additional deposits during

grace period– Institution defined via global amount tables

• Ability to Service Charge for Dormant Accounts based on Account Types– Options are now available to include and/or exclude

base on account type

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INTERNAL POLICY

• Certificate Deposit Management– Limit the amount of additional deposits during

grace period– Product level option (PCD-GRACE-MDEP) using

global amount tables– Each deposit is independent; if the limit is 5,000,

then multiple 5,000 deposits may post during the grace period.

– Enhances current functionality where options for maximum balance during grace cannot exceed either 1) twice the account balance or 2) 100,000

– Suggestion – set both limits as a group; no deposit can exceed 5,000, up to twice the account balance during the grace period.

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INTERNAL POLICY

• Ability to choose which account types are selected for dormancy inclusion– Options are now available to include and/or exclude

based on account type in SVR526• Originally only able to select products to service charge;

but all accounts would become dormant.

– Allows Financial Institution to select account types that align with statement drop and change it with cycle or in advance of the cycle

– Also allows FI to both charge selected accounts; and change those same selected accounts to dormant in the same run

– May select individual account types or ranges of account types. • Card 3 added for dormant selection

REGULATORY

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REGULATORY

• VISA Mandates– PAVD (PIN Activated Visa Debit)

• Allow institution processing option – PIN or signature transaction

– Cash Back Support• Enhance MISER to support cash back for debit transactions base

don VISA rules

– Regional Network – Pinless Transactions• MISER will manage Pinless Transactions based on regional

network

• Co-Op Mandate (VISA Cash Back Option)– Requires issuer to provide partial pre-authorization if

account has funds to cover the purchase, but not cash back

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REGULATORY – YEAR END

• FATCA Requirements– Track Non-Financial Foreign Entities (NFFE) and Global Intermediary Identification

Number (GIIN)– Support various tracking and certification dates as defined – Ability to withhold, charge, track and report at current rate (30%) – Track request dates and NFFE and GIN Certification

• Data Inflight • ITIN And 1042S Requirements

– Tracking of ITIN expiration dates– Plan for future reporting, tracking, activity when ITIN expires– 1042S Reporting for additional countries as defined by the IRS

• Service Bulletin 1304-0057• No MISER Changes Needed

• Year End Required Changes

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REGULATORY – REG Z

• ARM Notices – Change Format and New Initial ARM Notice for all Servicers

• Statement Change Required For Servicers With Over 5000 First Lien Mortgages

• Compliance Date – January 10, 2014• Changes In 2013.1 For Revised Late Charge

And Unapplied Funds Processing– Late Charge Processing will be 100% financial

including charges, waiving, etc.– Unapplied Funds – must identify purpose (i.e.,

Payments, Loss Draft)

• Statements will be changed with the 2013.2 release– Format and information dictated by Dodd-Frank – Finalized in October 2012

CLOSED END – FIRST MORTGAGES SECURED BY REAL ESTATE

Visit FIS Client Portal MISERProduct Management – Reg Z Forum

CLOSED-END REGULATION Z CHANGES PREPARATION

• Added ability to set up index description in GNDS- dataset– GNDS-KEY-1 = Applicable application for index code– GNDS-KEY-2 = Index number– GNDS-USE-CODE = 14 (rate index description (new value)– GNDS-SIZE = 180– GNDS-DATA = Index description (up to and including 180 characters)

• Sub-bullet• Sub-bullet

• Setup available using Rate Index Main Menu– Added radio buttons

• Create/Update Expanded Index Description• Delete Expanded Index Description

• Description only required if client is using new adjustable-rate notice• Setup/maintenance/delete included on MSD008 (Special Association Transactions) • Description included on LNM211 – Rate Changes report where the indexes

processed are listed.

INDEX DESCRIPTION – REQUIRED FOR ARM NOTICES

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Closed-End Regulation Z Changes Preparation

• WXGL Changes– New late charge receivable WXGLs

• WXGL 609 – ML LATE CHG RCV• WXGL 610 – IL-LATE CHG RCV• WXGL 611 – OL LATE CHG RCV• WXGL 612 – CL LATE CHG RCV• Sub-bullet

– Still utilizing existing late charge income WXGLs

• Transaction Changes to generate late charge history record where appropriate– Eliminated file maintenance access– Every monetary transaction

• All payment transactions including error-correct and reversals• Late charge assessment transaction performed by LNM210• New transactions to access, waive, refund late charges

– Some file maintenance transactions• Delete Billing Records• Renew a Loan

LATE CHARGE ACTIVITY – NO LONGER FILE MAINTENANCE ACTIVITY

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Closed-End Regulation Z Changes Preparation

• L-UNAP-PMTS– Sub-amount of L-UNAP-BAL

• Unapplied amounts associated with excess payment will update L-UNAP-BAL and L-UNAP-PMTS– LNM250 will update both fields when payments are made from unapplied

• Added a non-payment amount indicator to unapplied specific transactions – Non-payment amounts will only update L-UNAP-BAL

UNAPPLIED PAYMENTS

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ARM Notice Changes

INITIAL ADJUSTABLE NOTICE

• Initial Notice Required 180-240 Days Prior to Initial Rate Change

• LNM215 Print Files– Split between initial Reg Z notice– Reg Z initial notice may need additional

splits available by card option• P& I change• Interest only change• Payment only change

• Notice format reviewed by FIS Compliance– Functional specification provided for

variables within notice

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INITIAL ADJUSTABLE NOTICE

• Daily simple interest accounts payment split disclosed– How should rate/payment comparison table disclose payment amount on a daily simple

interest account?

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Split shown as of due date based on current principal balance

P&I as a single payment amount

Initial Adjustable Notice

– Property address will not be included on Reg Z notice– Card Option Provided for number of days prior to the change date to produce the

initial adjustable notice – Default 240 Days• Bankruptcy statement

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STANDARD ADJUSTABLE NOTICE

• LNM215 Print Files– Split between non-Reg Z and Reg Z– Reg Z notice may need additional splits

available by card option• P& I change• Interest only change• Payment only change

• Notice format reviewed by FIS Compliance– Functional specification provided for

variables within notice

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• Daily simple interest account payment split disclosure– How should rate/payment comparison table disclose payment amount on a daily simple

interest account?

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Split shown as of due date based on current principal balance

P&I as a single payment amount


• Property address will not be included on Reg Z statement• Bankruptcy statement

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Periodic Statement Changes

PERIODIC STATEMENTSAMPLE

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REG Z – PERIODIC STATEMENT REQUIREMENTS

– Requires several disclosures to be provided in close proximity to one another (grouped together and set off from the other groupings of items)• Presenting information in boxes• Arranging the items on the document and including spacing between the groupings• Items in close proximity many not have any intervening text between them

– Clear and conspicuous standard– Requires that disclosures be in a reasonably understandable form– Do not prohibit adding to the required disclosures, as long as the additional information

does not overwhelm or obscure the required disclosure• Delivery requirements

– Requires that the periodic statement be delivered or placed in the mail no later than a reasonably prompt time after the payment due date or the end of any courtesy period

– Delivering, emailing or placing the periodic statement in the mail within four days of close of the courtesy period of the previous billing cycle generally would be considered reasonably prompt

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REG Z – PERIODIC STATEMENT REQUIREMENTS

• Items required to be on the first page of the statement— Amount Due - located at the top of the first page of the statement— Explanation of Amount Due— Past Payment Breakdown— Contact Information

• Items required to be on the first page of the statement or, alternatively, may be included on a separate page enclosed with the periodic statement— Partial payment information— Delinquency Informationo Only if the consumer is more than 45 days delinquento Would include loss mitigation and/or foreclosure statements, if applicable

• Placement not specified— Transaction Activity— Account Information

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REG Z - PERIODIC STATEMENT SAMPLE

• Delinquency Notice– Loss Mitigation statement– Foreclosure statement

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Account Information

Transaction Activity for Period

Past Payment Breakdown

Explanation of Amount Due

Contact Information

Amount Due

Message

Reg Z Periodic Statement – Questions Answered• How should outstanding late charges be disclosed?

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Outstanding late charges would be disclosed in the “Explanation of Amount Due” on the first page of the statement. The requirements of this section for the periodic statement is to disclose “[t}he total sum of any fees or charges imposed since the last statement; and any payment amount past due.”

Reg Z Periodic Statement – Questions Answered

• What should the Amount Due disclose on a prepaid account?― Current due date, next regular payment, late charge information based on due date?― Current due date, nothing due and no late charge information?

• Are fees, other than late charges, that are assess on the account, but not due and payable until payoff of the loan to be included in the account activity portion of the statement?

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These fees would not be included until they are due, which in the case you describe at payoff. The commentary to Section 1026.41(d)(4)-1 states: 41(d)(4) Transaction Activity.1. Meaning. Transaction activity includes any transaction that credits or debits the amount currently due. This is the same amount that is required to be disclosure under § 1026.41(d)(1)(iii).


• If the account has an automatic transfer record or payroll deduction, can we include a statement to that effect on the periodic statement?

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Yes, the Commentary to Section 1026.41(c) states the following (emphasis added): 1. Clear and conspicuous standard. The “clear and conspicuous” standard generally requires that disclosures be in a reasonably understandable form. Except where otherwise provided, the standard does not prohibit adding to the required disclosures, as long as the additional information does not overwhelm or obscure the required disclosures. For example, while certain information about the escrow account (such as the account balance) is not required on the periodic statement, this information may be included. 2. Additional information; disclosures required by other laws. Nothing in § 1026.41 prohibits a servicer from including additional information or combining disclosures required by other laws with the disclosures required by this subpart, unless such prohibition is expressly set forth in this subpart, or other applicable law.


• If the borrower is in an active bankruptcy status, is the periodic statement still required to be supplied? If yes, can we include this verbiage under Important Messages?

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The direction from the Bureau was that they understand that certain laws, such as the FDCPA or the Bankruptcy Code, may prevent attempts to collect a debt from a consumer in bankruptcy, but does not believe that these laws prevent a servicer from sending a consumer statement on the status of their loan. Servicers are allowed to make changes to the statement as they believe are necessary when a consumer is in bankruptcy; and may include a message about the bankruptcy and alternatively present the amount due to reflect the payment obligations determined by the individual bankruptcy proceeding. Suggested language from the Bureau: “To the extent your original obligation was discharged, or is subject to an automatic stay of bankruptcy under Title 11 of the United States Code, this statement is for compliance and/or informational purposes only and does not constitute an attempt to collect a debt or to impose personal liability for such obligation. However, Creditor retains rights under its security instrument, including the right to foreclose its lien.”

Periodic Statement – Loss Mitigation Statement

• The Loss Mitigation statement will be dynamic depending on options set on the account. – If the account is not in bankruptcy (L-BANKRUPTCY-CODE = 0) and a payment plan is in effect,

L-PAYMENT-PLAN = 2, include the following verbiage on the statement.This account is currently has a specified payment plan to assist you in bringing your account current.

– If the account is not in bankruptcy (L-BANKRUPTCY-CODE = 0 and a modification (MOD-) record exists (L-TRLR-FLG-3 = 4, 5, 6 or 7), review all the MOD- records on the account and locate the record where MOD-EFF-DT is the greatest. Include the following verbiage on the statement.

This account was modified effective with the (MOD-FIRST-PMT).

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Periodic Statement – Foreclosure Process Statement

• The Foreclosure statement will be dynamic depending on the options set on the account.– If L-FORECLOSURE-STEP = 2 (foreclosure initiated) include the following verbiage on the

statement.The required steps to begin the foreclosure process have been initiated on this account.

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• Standard descriptions

Transaction Descriptions

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Periodic Statement Production

• LNFP/LNM216 card 1– Statement format code option (column 19)

• Format code 1, 3, 6, or 8 will print in new format if L-REGZ-STMT = 3• Format code 9 will print all selected accounts in the open-end Reg Z format

• If L-REGZ-STMT = 1 or 2, an open-end Reg Z formatted statement will be produced• If L-REGZ-STMT = 3, a closed-end Reg Z formatted statement will be produced

– Contact telephone number (column 20 -29) does not apply to the closed-end Reg Z statement– Payment due date selection will remain unchanged– Sort options will remain unchanged within each individual file– Print totals option (column 56) does not apply to the closed-end Reg Z statement– Cancel out error-corrections option (column 57) will apply– Print report option remains unchanged– Print property address option (column 59) does not apply to closed-end Reg Z statement– Payment plan option (column 66) will not apply to closed-end Reg Z statement. Automatically

used for production• LNFP/LNM216 card 2 – 4 will remain unchanged

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Periodic Statement Production

• MRD007/MRD009– Support for combined and stand-alone statements– Card 1 – CRD/MRD007o Substitute 1098 option (column 21) – not applicableo Loan detail option (column 23) – not applicable. Will always include loan detailo Loan heading option (column 24) – not applicableo Line of Credit late fee message option (column 41) – not applicable. Will always include statemento Reg Z statement format will not be available for Statement Format (MRD008)

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number:

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THANK YOULenn FreemanJackie Roberts

[email protected], [email protected], 407-659-3231



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