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Florida Department of Management Services and the E911 Board

Strategic Planning – Initial WorkshopJuly 21, 2016

Corporate Headquarters

5210 Belfort Rd., Suite 320

Jacksonville, FL 32256

(904) 724-2277 office

(904) 723-3561 fax

Tallahassee Office

3800 Esplanade Way, Suite 220

Tallahassee, FL 32311

(850) 671-1000 office

(850) 656-1300 fax

Austin Office

2243 Buena Vista Lane

Round Rock, TX 78665

(850) 671-1023 office

(850) 656-1300 fax

• Project and schedule overview

• Definition of NG911

• Current state of 911 in Florida

• Strategic planning workshop

• Next steps

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Agenda

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PROJECT AND SCHEDULE OVERVIEW

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• Tammy Young, PMP, Client Partner

• Tim Gundlach, Florida 911 Consultant

• James Lockard, PMP, ENP, Subject Matter Expert

• Joel McCamley, ENP, Subject Matter Expert

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Project Team

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• Develop a long-term strategic plan that analyzes current E911 technical and management systems

• Establish strategic initiatives designed to achieve the desired future state (NG911) of those systems

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Project Purpose

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Project Schedule

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ID Task Name Start Finish

1 7/11/20167/6/2016Develop Written Schedule

5 8/15/20168/1/2016Develop Detailed Draft Outline Of Strategic Plan

9/30/20169/16/2016Finalize Strategic Plan

Aug 2016Jul 2016 Sep 2016

3 7/21/20167/20/2016Conduct Strategic Planning Session At July Board Meeting

8/15/20167/22/2016Develop Online Survey And Collect Results

8 9/15/20169/14/2016Present Final Strategic Plan Draft At September Board Meeting

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7 9/13/20168/19/2016Develop Strategic Plan Final Draft

2 7/19/20167/6/2016Gather Data And Prepare For Strategic Planning Session

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6 8/18/20168/17/2016Present To Board At August Meeting

DEFINITION OF NG911

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• NG911 is an Internet Protocol (IP) based system that allows digital information (e.g., voice, photos, videos, and text messages) to flow seamlessly from the public, through the 911 network, and on to the 911 call‐taker, dispatcher and first responders.  Major components of NG911 include the following: – Procedures ‐ Processes and policies for handling 911 voice, text, 

images, and video from multiple devices and applications. – Databases ‐ Data relating to the 911 caller’s whereabouts and/or data 

associated with the caller. – Spatial Routing ‐ Accurate routing and dispatch of 911 calls based 

upon a caller’s longitude and latitude coordinates. – i3 Architecture ‐ IP based 911 system functionality from call 

origination through call completion. – ESInet ‐ The IP network that is the supporting infrastructure for system 

solutions. 

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NENA’s Description

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Evolution of NG911

E911 Today NG911

Networks Complex analog trunking and data network

Managed private emergency services IP network (ESInet)

Routing Class 5 legacy switching for selective routing

IP geo‐spatial routing function

Accepted Media

Voice calls only and SMS text Voice, text, images, video and beyond

Integration & Compatibility

Complex interfaces to originating services

Standard IP interfaces for all call types

Bandwidth Limited Very large broadband data bandwidth

LocationServices

Routing based on translationfrom caller phone number

Routing based on translation from caller location

Adapted from the Department of Homeland Security

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Common Obstacles to NG911

Adapted from the Department of Homeland Security

• Funding– Competing initiatives

• Lack of authority– DMS and Board have limited authority over the

counties

• Legislation– Current statutes may limit the future state

• Contractual obligations– Counties may be bound by existing long-term

contracts

THE STATE OF 911 IN FLORIDA

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• Work in partnership with Florida counties to promote the deployment of advanced 911 systems statewide and champion educational opportunities to the 911 community in support of the delivery of exceptional 911 services to the residents and visitors of the State of Florida

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E911 Board Mission Statement

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• Statewide NG911 call routing• Statewide NG911 geographic information system

(Statewide 911 mapping system)• Hosted public-safety answering point (PSAP) NG911

CPE systems• Statewide NG911 education and web training• Statewide NG911 management information system

(MIS)• Statewide E911 pre-arrival instructions• Statewide language translation services

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Strategic Initiatives

13From the Board’s Annual Report

• 67 Counties working independently with some exceptions– Regional wireless routing– National IP routing initiatives– Text to 911– County to county transfers from separate providers

• The trend is for counties working together regionally– Education on NG911 solutions– Education on NG911 red flags and roadblocks– Collaborating on issues, systems, text to 911, etc.– Examining solutions/costs/legislation– Assessing and improving GIS– Stakeholder awareness– 911 Board awareness– Organized efforts to create “a voice” for 91114

Florida County Activity

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STRATEGIC PLANNING WORKSHOP

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Strategic Plan vs. Business Plan

Stakeholder Collaboration

Cast Vision for the Future

Validate Purpose

Define Direction

Develop Initiatives

Plan to Implement

Implement

Measure Success

Review and

Revision

Strategic P

lanB

usin

ess

Pla

n

Adapted from the Department of Homeland Security

• Determining the motivators• Statutes and regulatory• Funding• Governance• Technology and standards• Operations• Outreach and engagement

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Key Elements of a Strategic Plan

• What is driving Florida to move towards NG911?

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Motivators

• What are the advantages, limitations, and potential roadblocks in Florida?

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Statutes and Regulatory

• Are the funds and spending authority there to support NG911 in Florida?

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Funding

• What steps do we need to take to form a governance model for NG911 in Florida?

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Governance

• How do we leverage existing legacy systems and/or migrate to new standards based solutions?

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Technology and Standards

• What policies, practices, etc., will Florida need to adopt?

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Operations

• What are the key aspects for Florida?

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Outreach and Education

NEXT STEPS

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Develop Survey for County Coordinators

• Questions to ask regarding ‐– Determining the motivators– Statutes and regulatory– Funding– Governance– Technology and standards– Operations– Outreach and engagement

FINAL QUESTIONS AND COMMENTS

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