FlexSet-IP 280S Telephone - Installation Manual (for ... · The FlexSet-IP 280S is an IP telephone...

FlexSet-IP 280SInstallation, Administration

and Hardware ReferenceManual

Release 1.0

Document Edition 1.0

© Copyright by TADIRAN TELECOM (TTL) L.P., 2012.All rights reserved worldwide.

The Coral is Protected by U.S. Patents 6,594,255; 6,598,098; 6,608,895; 6,615,404

All trademarks contained herein are the property of their respective holders.

The information contained in this document is proprietary and is subject to all relevant copyright, patent and other laws protecting intellectual property, as well as any specific agreement protecting TADIRAN TELECOM (TTL) L.P.'s (herein referred to as the "Manufacturer") rights in the aforesaid information. Neither this document nor the information contained herein may be published, reproduced or disclosed to third parties, in whole or in part, without the express, prior, written permission of the Manufacturer. In addition, any use of this document or the information contained herein for any purposes other than those for which it was disclosed is strictly forbidden.

The Manufacturer reserves the right, without prior notice or liability, to make changes in equipment design or specifications.

Information supplied by the Manufacturer is believed to be accurate and reliable. However, no responsibility is assumed by the Manufacturer for the use thereof nor for the rights of third parties which may be effected in any way by the use thereof.

Any representation(s) in this document concerning performance of the Manufacturer's product(s) are for informational purposes only and are not warranties of future performance, either express or implied. The Manufacturer's standard limited warranty, stated in its sales contract or order confirmation form, is the only warranty offered by the Manufacturer in relation thereto.

This document may contain flaws, omissions or typesetting errors; no warranty is granted nor liability assumed in relation thereto unless specifically undertaken in the Manufacturer's sales contract or order confirmation. Information contained herein is periodically updated and changes will be incorporated into subsequent editions. If you have encountered an error, please notify the Manufacturer. All specifications are subject to change without prior notice.

Aeonix FlexSet-IP 280S Install

Table of Contents

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About this Manual ........................................................................................... 1Document Description .............................................................................. 1Related Documentation............................................................................ 3Special Symbols Used in this Manual ...................................................... 4

About the FlexSet-IP 280S.............................................................................. 5General Information.................................................................................. 5Features ................................................................................................... 5Operating Requirements .......................................................................... 8

Phone Installation and Configuration .............................................................. 9Unpacking the Phone ............................................................................... 9Installing the Phone.................................................................................. 9Powering the Phone ............................................................................... 10Registering the Phone in Aeonix ............................................................ 10 Registering the Parameters in the Phone ............................................. 10Completing the Registration ................................................................... 12

Phone Hardware Description ........................................................................ 15Overview ................................................................................................ 15Unpacking and Assembling the Phone .................................................. 15Connecting the Network (LAN / PC)....................................................... 20Positioning and Mounting the Phone...................................................... 25

Supplying Power to the Phone...................................................................... 37

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Power over Ethernet “IEEE 802.3AF” – Type A & B .............................. 37Local Power Adaptor Option – Type C................................................... 40Tips - Which Type is the Best?............................................................... 42Connecting the AC Wall Power adaptor (TPS – Type C)....................... 43Checking the Phone Connectivity .......................................................... 44

Aeonix Registration ....................................................................................... 45Overview ................................................................................................ 45Defining a FlexSet-IP 280S Phone in Aeonix......................................... 45

Configuring the Phone via its Keypad ........................................................... 47SysDef Menu.......................................................................................... 47Setting IP Parameters for the FlexSet-IP 280S...................................... 52Disabling the Zip Tone Option................................................................ 54

Configuring the Phone via its Web Page....................................................... 55Browsing to the Phone Web Page ......................................................... 56Configuring FlexSet-IP 280S Network Parameters via the Web ............ 58Upgrading the FlexSet-IP 280S Software Version ................................. 59Viewing FlexSet-IP 280S Statistics via the Web .................................... 59Resetting the FlexSet-IP 280S via the Web ........................................... 59

Customizing the Phone ................................................................................. 61Printing DESI Labels .............................................................................. 61Inserting the Telephone Number............................................................ 63

Diagnostics and Troubleshooting .................................................................. 65Basic Problems with the Phone.............................................................. 65Failure Messages During Installation and Setup.................................... 66Failure Messages During a Call ............................................................. 68

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Upgrading the Phone Firmware Software ..................................................... 69Upgrading the Software Version ............................................................ 69Viewing the Current FlexSet-IP 280S Software Version ........................ 70

Specifications ................................................................................................ 71

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iv Aeonix FlexSet-IP 280S Installation Manual

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onix FlexSet-IP 280S Install

About this Manual

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Document Description

The FlexSet-IP 280S Installation Manual is designed for field use by personnel who

install these telephones. This manual offers detailed information about these

telephones, including specifications, internal hardware, interface circuit operation,

and installation procedures.

This manual is relevant for FlexSet-IP 280S telephones of Version 3 and higher. (If

your phone version is lower, you can upgrade the firmware. See Upgrading the Phone

Firmware Software, page 69.

The following table provides a detailed outline of each chapter.

Chapter Topic Description

Chapter 1 About this Manual(this chapter)

To learn about this manual

Chapter 2 About the FlexSet-IP 280S

To learn about the FlexSet-IP 280S

Chapter 3 Phone Installation and Configuration

To learn how to install and configure the phone

Chapter 4 Phone Hardware Description

To learn about the hardware of the phone

Chapter 5 Supplying Power to the Phone

To learn how to power the phone

Chapter 6 Aeonix Registration To learn how to register the phone in Aeonix system and program the database

Chapter 7 Configuring the Phone via its Keypad

To learn how to configure the FlexSet-IP 280S via the phone

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Chapter 8 Configuring the Phone via its Web Page

To learn how to configure the FlexSet-IP 280S via its Web page

Chapter 9 Customizing the Phone

To learn how to customize the phone

Chapter 10 Diagnostics and Troubleshooting

To learn how to troubleshoot the phone

Chapter 11 Upgrading the Phone Firmware Software

To learn how to upgrade the software. Upgradeable firmware delivers new capabilities with each new release.

Chapter 12 Specifications To learn about the specifications of the phone

Chapter Topic Description

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Related Documentation

For further information not covered by this manual, refer to the following

documentation.

Item Subject Manual

FlexSet-IP 280S How to use FlexSet-IP 280S User Guidefor Aeonix

How to program phone buttons

Aeonix Configuration Guide for End Users

Phone description Aeonix Product Description

Aeonix Administration Aeonix Administration Manual

Aeonix FlexSet-IP 280S Installation Manual About this Manual 3

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Special Symbols Used in this Manual

Indicates important information demanding special attention.

Tip:

Advice that makes it easier to follow the steps of a procedure.

There is a risk of danger to life or personal injury.

There is a risk of damage to Aeonix system.

NOTES:A page that is intentionally left blank, and may be used for note-taking.

4 About this Manual Aeonix FlexSet-IP 280S Installation Manual

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About the FlexSet-IP 280S

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General Information

The FlexSet-IP 280S is an IP telephone that supports Media Gateway Control Protocol

(MGCP). The FlexSet-IP 280S combines the ability to communicate with the IP world

with the solid dependability and high level of functionality available from the Aeonix

system. The phone can be used in a typical office environment to connect to the system

via the IP environment from an external location, enabling telecommuting without

losing the benefits of Aeonix’s rich features.

Figure 1 depicts the front view of the FlexSet-IP 280S. Table 1 displays a list of the

phone features.

................................................................................................................

Features

The FlexSet-IP 280S phone includes the following features:

26 programmable keys with removable faceplate

Three-line display (40 characters per line) with five soft keys for selecting

displayed option entries

Four fixed keys and four navigation keys

IEEE 802.3 10BaseT / 802.3u 100BaseTx compliant

Supports 115VAC 60Hz and 230VAC 50Hz with or without power over

Ethernet as per IEEE 802.3 AF

Supports multiple audio codecs: G.711 a-law/-law, G.729A, G.723.1T207

Desk or wall mounted

ation Manual About the FlexSet-IP 280S 5

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Figure 1 FlexSet-IP 280S

Table 1 FlexSet-IP 280S Phone Features

Volume buttons

Ring andMessage waiting lamp

5 soft keys

4 fixed keys

Removable FaceplateDial pad(key pad)

Handset

Loudspeaker,voice announcer,electronic ringer

22 user programmablekeys with LED indicatorsfor dial number ortelephony features

Display panel,3 lines, 40 characters each

Navigator keys

4 programmable keys(usually programmed system-wide)

Microphone

Component Description

Dial Pad (Key Pad) Number keys used for dialing.

System Defined Keys

Four system-wide programmed keys (market dependent) for basic features: SPKR, LOOP (used as LINE key), Xfer and Hold.For details, refer to the Aeonix Configuration Guide for End Users (see Related Documentation, page 3).

Volume Control Used to adjust the volume of the ringer, speakerphone, handset.During Idle or Ringing: Ring volume is adjustedDuring Conversation: Speaker or handset volume is adjusted

Microphone Input socket for sound device used in hands free operation

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Programmable Keys (DSS)

Provides a shortcut to a string of dial commands or telephone number, by using a programmed key, known as a DSS (Direct Station Selection) key. Instead of dialing a number or dial commands, this can be done by pressing the programmed key.Dial commands that may be programmed into DSS keys include speed dialing, voice response and voice mail system access, feature activation, and other complex dialing patterns.There are 22 user programmable keys on the FlexSet-IP 280S. A red LED lights when a key is activated.DSS programmable keys are configurable via your Aeonix portal only. For details, refer to the Aeonix Configuration Guide (see Related Documentation, page 3).

Fixed Keys and

Navigator Keys and Up/down, right/left arrows used to move from one option to another on the display. Used for selecting without choosing or activating the option.

Graphic Display The display is composed of three lines: System lines (1st and 2nd lines), and function options (on 3rd line) according to FlexSet status.Function options change depending on the phone status or menu request.

Soft Keys Keys located below the graphic display, used for directly activating a function option

Ring and Message Waiting Lamp

Lamp flashes when ringing for incoming calls.Lamp flashes more rapidly to indicate a waiting message.

Hook Switch On-hook or off-hook for handset

Handset Works as typical phone handset

Handset Latch Used to catch the handset when wall mounted or for elevated (60° or higher) desktop mounts.

Loudspeaker Output sound device used in hands-free operation, paging and ringing

Component Description

Aeonix FlexSet-IP 280S Installation Manual About the FlexSet-IP 280S 7

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Operating Requirements

The FlexSet-IP 280S has a unique MAC address that identifies the telephone to the

Aeonix database. This MAC address must be entered into the Aeonix database.

The FlexSet-IP 280S is available in ‘A’, ‘B’, and ‘C’ hardware issues. To verify the

hardware issue check on the bottom of the IP Keyset (second character on the lower

UPC bar code), on the outside of the FlexSet-IP 280S packing box, via the keyset’s

web page, or as displayed on the SysDef menu of the keyset (Table 7 on page 49).

The phone must be connected to the LAN, connected to an external power source

(depending on system power configuration, see Supplying Power to the Phone, page 37)

and configured for the relevant IP addresses in order to begin operation, as

documented in this chapter.

The FlexSet-IP 280S is designed to operate over Ethernet LAN with a connection of

less than 100 meters to the local switch when using Category 5 UTP (unshielded

twisted pair).

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Phone Installation and ConfigurationProcedure

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This chapter describes the process of installing and configuring a FlexSet-IP 280S

phone. It includes all of the procedures from unpacking up to the point that it can be

used.

................................................................................................................

Unpacking the Phone

1 Unpack the phone (see Unpacking and Assembling the Phone, page 15).

2 Verify that all components have been supplied.

3 Verify that none of the components are damaged.

4 If components are damaged and/or missing, contact your supplier. Otherwise

proceed to the next procedure.

................................................................................................................

Installing the Phone

1 Connect the LAN cable to the phone (see Connecting the Phone to the LAN/PC,

page 22).

2 Connect the AC power adaptor. This step is not required if power is supplied

over the LAN (see Connecting the AC Wall Power adaptor (TPS – Type C),

page 43).

3 Connect the PC port to your PC (see Connecting the Phone to the LAN/PC,

page 22).

4 Do one of the following:

Position the phone on desk (see Elevating the Phone on Your Desk (28 Degree),

page 32 and Elevating the Phone on Your Desk (60 Degree), page 34).

Mount the phone on wall (see Wall Mounting the Phone, page 26).

5 If the phone is to be connected directly to other FlexSet-IP 280S phones, use

the daisy-chaining procedure (see Daisy Chaining, page 24).

6 Connect the handset to the phone (see Installing the Handset, page 19).

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Powering the Phone


Connect the AC power adaptor to the power outlet (see Connecting the AC

Wall Power adaptor (TPS – Type C), page 43).

Connect the LAN cable to the LAN outlet (see Power over Ethernet “IEEE

802.3AF” – Type A & B, page 37).

2 Check the connectivity of the phone (see Checking the Phone Connectivity,

page 44).

................................................................................................................

Registering the Phone in Aeonix

Before configuring parameters on the phone itself, the phone must be defined in

Aeonix. See Aeonix Registration, page 45.

................................................................................................................

Registering the Parameters in the Phone

The phone parameters can be configured from the phone itself or from its Web page.

To configure the FlexSet-IP 280S parameters from the phone, see

Configuring the Phone via its Keypad, page 47.

To configure the FlexSet-IP 280S parameters from its web page, see

Configuring the Phone via its Web Page, page 55.


Configure the phone to accept a dynamic IP address.

Configure your phone to accept static IP address. For further information,

contact your system administrator.

All FlexSet-IP 280S phones are shipped with a 5VDC power supply.

The ONLY power supply that is to be used with the above referenced phones is the one

shipped with the unit. The use of any other power supply will void the warranty*

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If a parameter is defined as dynamic, the phone will attempt to contact a DHCP and/or DNS Server to retrieve the information for that parameter. Therefore, if you define a mandatory address as dynamic, ensure that the IP phone is on the same network as the relevant DHCP and/or DNS Server.

Table 2 displays the different possible address configurations.

If you receive error messages while attempting to connect, see Diagnostics and

Troubleshooting, page 65.

2 Configure the subnet mask of the phone. For further information, contact your

system administrator.

3 Configure the default router address. For further information, contact your

system administrator.

4 Configure the Call Agent address:

For phones connected to an Aeonix server in the local network, configure

the Call Agent address to the name or local IP address of the Aeonix server.

For phones connected to an Aeonix server positioned behind the NAT,

configure the Call Agent address to the global IP address of the Aeonix

server.

For phones that are connected to the organization from outside of the

firewall, enter the IP address of the Sentinel Pro.

When entering a static address, be sure to enter the exact address you receive from the

system administrator. Entering an incorrect address could cause major network

malfunctions.

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Table 2 Network Parameter Configuration Options for FlexSet-IP 280S Phones

................................................................................................................

Completing the Registration

1 Customize the phone user settings. See Customizing the Phone, page 61.

2 Record the phone’s details on the form provided in Table 3 on page 13.

Conf Phone Subnet Mask

Default Router

Call Agent

1 Static IP Address

Static IP Address

Static IP Address Static IP Address

2 DHCP DHCP DHCP Static IP Address

3 DHCP DHCP DHCP DNS - IP AddressDHCP - Domain Name

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Table 3 Keyset Number Information Form for FlexSet-IP 280S Sets

Dial # (Alias) Default User ID MAC #

IP Address Emergency Line # (ELIN)

Record the FlexSet IP address here when a static address is used.List 0.0.0.0 when a DHCP server is used.

Enter the number that the 911 emergency point associates with the location.

: : : : : . . .

: : : : : . . .

: : : : : . . .

: : : : : . . .

: : : : : . . .

: : : : : . . .

: : : : : . . .

: : : : : . . .

: : : : : . . .

: : : : : . . .

: : : : : . . .

: : : : : . . .

: : : : : . . .

: : : : : . . .

: : : : : . . .

: : : : : . . .

: : : : : . . .

: : : : : . . .

: : : : : . . .

: : : : : . . .

: : : : : . . .

: : : : : . . .

: : : : : . . .

: : : : : . . .

Aeonix FlexSet-IP 280S Installation Manual Phone Installation and Configuration Procedure 13

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Phone Hardware Description

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Overview

This chapter describes in detail the hardware features of the phones and provides a

detailed description of how to unpack and install the phones.

................................................................................................................

Unpacking and Assembling the Phone

Inspect for Damage

1 Inspect the shipping carton for evidence of damage or mishandling prior to

opening.

2 Inspect all parts for damage.

3 Report any damage to the carrier immediately.

4 If it is necessary to make a damage claim to the carrier, do not move the

shipping carton until it has been examined by a representative of the carrier.

5 Dispose of empty cartons in accordance with local regulations.

Shipping Container Contents

The following items are shipped with the phone:

Main unit

Coiled Handset Cord - connects the handset (receiver) to the telephone body

with two identical RJ-9 connectors

Handset (receiver)

LAN Cord, 3 meters (Cat.No. 7244-6904110)

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AC Wall Power Adaptor (TPS):

115VAC 60Hz in, 24VDC 15Wmax.out - CN7244-0950710

100-240VAC 47-63Hz in, 24VDC 15Wmax.out - CN7244-0950810 or

230VAC 50Hz in, 36VDC 15Wmax.out - CN7244-0950610 (discontinued)

The FlexSet comes with a reprinted DESI label inserted beneath the faceplate.

Additional blank DESI Labels may be purchased from the dealer in

Letter (Cat.No. 7244-7400430) or A4 (Cat.No. 7244-7400420) size paper.

To print the labels from your computer, use DESI software downloaded from

the manufacturer’s or DESI site (for more details, see Printing DESI Labels,

page 61).

The individual MAC address appears on the box label and on the label on the

underside of the FlexSet base.

The following desk elevation/wall mounting equipment is not included in the FlexSet-IP 280S package:

Wall Mounting/Desk Elevation Kit for wall mounting the phone or elevating the phone on the desk (Cat.No. 7244-8131540 pearl white, 7244-8131548 dark gray)

Desk Elevation Stand for elevating the phone on the desk (Cat.No. 77444000107 pearl white, 77444000108 dark gray)

This equipment must be ordered separately if needed.

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The figure below shows the label on the side of the box. It includes the following

information:

Catalog no—displays the catalog number of the product. The last three digits

of this number change according to the country to which the phone is supplied.

Serial no—displays the serial number of the product. The MAC serial number

also appears on the bottom panel of the phone.

Issue no—displays the hardware firmware version number of the product. The

issue number also appears on the bottom panel of the phone.

MAC—displays the MAC address of the manufacturer. The MAC address also

appears on the bottom panel of the phone. The individual MAC address

appears on the box label and on the label on the bottom panel of the phone.

The CE symbol indicates that the phone adheres to the standards of the

European Union. This symbol also appears on the bottom panel of the phone.

Figure 2 Phone Label

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Figure 3 Phone Dimensions and Weight

11.2in. 28.5cm.

8.7in. 22cm.

Weight: 44.4oz.1258gr.

3.3in. 8.5cm.

Wall Mounting

Additionaldistancefrom wall

0.5in.1.3cm.

Desktop ElevationBracket (28 )

d e g r e e

Additionalheight from desk

1.4in.3.5cm.


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Installing the Handset

The handset cord comes with the same connector type on both ends.

1 Fully depress the cradle rubber pad and remove the protective tab. Discard the

tab in accordance with local regulations.

Figure 4 Removing the Protective Tab

2 Take one end of the cord and place it into the socket located at the bottom of

the handset. The connector fits properly in one direction only. If the connector

does not fit into the socket easily, turn it over and retry.

3 Take the free end of the handset cord and place it into the socket located on

the left side of the telephone body. (The socket is marked with a handset

symbol as in Figure 5 on page 20.) The connector fits properly in one direction

only. If the connector does not fit into the socket easily, turn it over and retry.

Do not place the handset connector into the sockets located underneath the telephone body. These sockets are for connecting the telephone to the LAN and the PC.

Step1 Step2Press cradlerubber pad

Removetab


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Connecting the Network (LAN / PC)

One Internal Switch for PC and FlexSet-IP 280S

One RJ-45 LAN Ethernet socket is sufficient for both the PC connection and the

telephone.

Two connector outlets are located on the bottom of the FlexSet-IP 280S, see Figure 5.

These connectors create an internal bridge for both the IP telephone and the computer.

Figure 5 FlexSet-IP 280S Bottom, Rear and Side View

As shown in Figure 6, the phone is connected to the LAN wall connector with the

RJ-45 cable provided, using the LAN (DTE) connector on the bottom side of the

phone. The phone is connected to the PC with an RJ-45 cable, using the PC (DCE)

connector on the bottom of the phone. The communication protocol for both LAN and

PC is 10/100Mbps, half, full or auto duplex. The recommended setup is 100Mbps,

auto duplex.

Rear view

Bottom view

RJ-45 jack to PC(or next FlexSet-IP 280S)

RJ-45 jack to LAN(or previous FlexSet-IP 280S)

Left side view

DC

Power Supply(24 to 36 VDC)

#1HandsetConnection

#2 Headset

Connection

LANPC

+-


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Figure 6 FlexSet-IP 280S Connection to LAN/PC

Table 4 LAN Interface Connections

Table 5 PC Interface Connections

Figure 7 LAN/PC Interface Connector PIN Assignment

LANPC

LAN

PC

FlexSet-IP280S

Pin # Power Type A Power Type B Power Type C

Option 1 Option 2

Pin 1 TxP TxP Power(-) TxP Power(+) TxP

Pin 2 TxN TxN Power(-) TxN Power(+) TxN

Pin 3 RxP RxP Power(+) RxP Power(-) RxP

Pin 4 Power(+) not used not used not used

Pin 5 Power(+) not used not used not used

Pin 6 RxN RxN Power(+) RxN Power(-) RxN

Pin 7 Power(-) not used not used not used

Pin 8 Power(-) not used not used not used

Pin # PC

Pin 1 RxP

Pin 2 RxN

Pin 3 TxP

Pin 4 not used

Pin 5 not used

Pin 6 TxN

Pin 7 not used

Pin 8 not used

8

1

RJ-45


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Connecting the Phone to the LAN/PC

To connect the phone to the LAN:

1 Ensure that the length of the straight-through cable between the switch and the

station does not exceed 100 meters, including all patch cables and cross

connect wires.

2 Connect one end of the LAN cord (included with the phone) to the RJ-45 LAN

wall outlet.

3 Connect the free end of the LAN cord to the RJ-45 LAN jack at the bottom of

the FlexSet-IP 280S.

4 If you are using power type C, connect the AC power adaptor (included with

the phone) as described on page 40.

To connect the phone to the PC:

1 Fabricate a cable for connection to a PC as described in the following table.

2 Connect one end of the PC cord (not supplied) to the RJ-45 connector PC.

3 Connect the free end of the PC cord to the PC jack of the phone.

Line Distances

The FlexSet-IP 280S is designed to operate over Ethernet LAN with a connection of

up to 100 meters to the local switch when using Category 5 UTP (unshielded twisted

pair). See Figure 8 below for an illustration of the placement of IP stations in relation

to their LAN hubs.


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Figure 8 Line Distances

PC

PC

PC

Switch 10/100

Switch

Switch

Switch

100 meters

100 meters

100 meter

Ethernet Switch

100 meters

FlexSet-IP 280S FlexSet-IP 280S

Aeonix


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Daisy Chaining

You may also ‘daisy chain’ additional FlexSet-IP 280S phones by connecting the LAN

connector of the additional phones to the PC connector of the original phone, see

Figure 9. Using this technique, many IP phones may be operated from the same LAN

socket.

The daisy chain layout is ideally suited to situations in which all phones are installed

on the same desk. This configuration is not recommended for phones located in

separate rooms.

The first phone may use power over the LAN or via the AC wall adaptor, all additional phones require AC power, as shown in Figure 10 (see Supplying Power to the Phone, page 37 for FlexSet-IP 280S power options).

Figure 9 Daisy Chaining

Figure 10 Daisy Chain Power Supply

LANPCLANPC LANPC

‘LAN’ to ‘PC’ ‘LAN’ to ‘PC’To PC

PCLast

FlexSet-IP 280S1st

FlexSet-IP 280S2nd

FlexSet-IP 280S

To LAN

Externalpower supply

Externalpower supply

1stFlexSet - IP 280S

2ndFlexSet - IP 280S

LastFlexSet - IP 280S

‘LAN’ to ‘PC’ ‘LAN’ to ‘PC’ To PC

PC

To LAN

Power from LAN


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................................................................................................................

Positioning and Mounting the Phone

The FlexSet-IP 280S can be desk or wall mounted.

To wall mount the FlexSet-IP 280S, the bracket is attached to the wall surface. The

handset hook above the cradle of the telephone set is then removed, rotated 180

degrees and replaced. The phone is then snapped onto the bracket.

The wall mount/elevation bracket can be reversed on a desktop to elevate the rear of

the FlexSet-IP 280S on a desktop at a twenty eight degree angle, lowering the viewing

angle of the keyboard and alphanumeric display.

The Desk Elevation Stand may be used to elevate the FlexSet-IP 280S on a desktop at

a sixty degree angle, in order to lower the viewing angle of the keyboard.

This section describes the following:

Wall Mounting the Phone, page 26

Elevating the Phone on Your Desk (28 Degree), page 32

Elevating the Phone on Your Desk (60 Degree), page 34


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Wall Mounting the Phone

The FlexSet-IP 280S can be mounted on a wall with the FlexSet-IP 280S Wall Mount

and Desktop Elevation unit.

The FlexSet-IP 280S Wall Mount and Desktop Elevation kit is ordered separately

(Cat.No. 7244-8131540 pearl white, 7244-8131548 dark gray) and includes the

following items:

One (1) plastic wall mount / desktop elevation bracket

Three (3) tap screws for wall mounting

Three (3) wall plugs for wall mounting

Two (2) plug-like rubber bumpers for wall mounting

Two (2) self-adhesive flat rubber bumpers for 28 degree desk mounting

The self-adhesive flat rubber bumpers are not used when wall mounting. save them for future desk mounting.

Mounting the Phone onto the WallThe FlexSet-IP 280S is easily wall mounted with an optional Wall Mount Bracket

shown in the following figure.

Figure 11 Wall Mounting Bracket

If installing on a wall LAN socket that is already equipped with two pins for wall

mounting, turn to Wall Mounting Using Wall LAN Socket, page 31.

Upper Cutouts(A)

Lower Cutout(B)


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To mount the phone onto the wall:

1 Place the Wall Mount Bracket on the wall in the spot where you wish to mount

the phone.

2 Using the Wall Mount Bracket as a template, make a mark on the wall at the

middle of the vertical groove above the cutouts on the right and left sides (A)

and at the top of the long groove at the bottom center of the bracket (B), as

indicated in Figure 11.

3 Use a small drill bit (#7, 13/64”, 5mm or smaller) to drill three holes into the

wall for the mounting screws. The hole drilled must be wide enough to allow

the wall plugs to enter snugly, not loosely.

4 Insert the three wall plugs into the holes.

5 Insert the three screws into the wall plugs, and partially tighten them to the

wall, taking care to leave enough space to insert the Wall Mount Bracket.

6 Mount the Wall Mount Bracket on the wall (see the figure below), use the cut

outs to align the Wall mount bracket with the screws, and then slide it down

into place.

7 Tighten the three screws completely.

Figure 12 Side View, Completed Wall Mounting Bracket

8 Connect the PC (if required) and LAN cord(s) and feed them into the groove

located at the top of the phone’s back.

9 Insert the two rubber bumper into upper holes, as shown in the following

figure.

WA

LL

Wall MountingBracket

1 screw

2 screws


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Figure 13 Inserting the Rubber Bumpers

10 Mount the telephone on the wall, place the slots on the bottom of the phone

(A) towards bottom legs of the bracket, and snap them in place, as shown in

Figure 14 below.

11 Snap the legs, located on the top of the bracket, into the matching slots (B) at

the top of the phone, as shown in Figure 14.

Insert rubber bumpersinto upper holes


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Figure 14 Fitting the Wall Mount Base to the FlexSet-IP 280S

12 Lift and remove the handset hook (tab), rotate one half turn (180 degrees) and

reinsert it into the cradle of the telephone set, with the projection at the edge

tab extended out. Then place the handset (see the following figure). The

rotated handset hook secures the handset in an upright position.

Figure 15 Handset Hook

WAL

L

Slip lower slots (A)over bottom legs

Lift phone and push upper slots (B)over top legs

Step 1

Step 2

(B)

(A)

Place Telephone

Number here

underplastic cover

HandsetOff-Hook

Removable Handset

On-Hook Lift and remove the tab from the opening

Rotate the tab

Re-insert the tab intothe opening with the projection at the edge of the tab extended out

Step 1

Step 2

Step 3


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Figure 16 Side View, Completed Wall Mount

WAL

L

WALL MOUNT


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Wall Mounting Using Wall LAN SocketIn some countries the wall LAN socket is equipped with two pins for wall mounting.

In such a case, there is no need to use the three screws and wall plugs included in the

wall mount kit.

Figure 17 Wall Mount Bracket (Using Wall LAN Socket Pins)

To wall mount the phone using the wall LAN socket:

1 Use the cut outs (D) to algin the Wall mount bracket with the pins that are

attached to the wall socket, and then slide it down into place.

2 Insert the two rubber bumpers into upper holes (see Figure 13 on page 28).

3 Connect the PC (if required) and LAN cord(s) and feed them into the groove

located at the top of the phone’s back.

It is recommended to use a 4-6 inch (10-15 cm) LAN cord (not supplied) when connecting directly onto a wall LAN socket pins.

4 To mount the telephone on the wall, place the slots on the bottom of the phone

(A) towards bottom legs of the bracket, and snap them in place, as shown in

Figure 14 on page 29.

5 Snap the legs, located on the top of the bracket, into the matching slots (B) at

the top of the phone (see Figure 14).



tab extended out. Then place the handset (see Figure 15 on page 29). The


Figure 16 on page 30 shows the side view of a wall-mounted FlexSet-IP 280S.

Top andbottompins

Central Cutoutfor Wall Socketand Line Cord(C)

Middle Cutouts(D)

Wall JackWall Mounting Bracket


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Elevating the Phone on Your Desk (28 Degree)

The Wall Mount bracket may be used to elevate the FlexSet-IP 280S on a desktop in

order to lower the viewing angle of the keyboard, instead of being used to mount the

phone on a wall.

The FlexSet-IP 280S Wall Mount and Desktop Elevation kit is ordered separately

(Cat.No. 7244-8131540 pearl white, 7244-8131548 dark gray) and includes the

following items:

One (1) plastic wall mount / desktop elevation bracket

Two (2) self-adhesive flat rubber bumpers for 28 degree desk mounting

Three (3) tap screws (for wall mounting)

Three (3) wall plugs (for wall mounting)

Two (2) plug-like rubber bumpers (for wall mounting)

The rubber bumpers, screws and wall plugs included are not used when desk mounting. save them for future wall mounting.

Figure 18 Desktop Elevation Rubber Feet

To elevate the phone on the desktop (28 degree):

1 Peel off the two flat rubber bumpers and affix them onto the rubber feet of the

desktop elevation bracket, as shown in Figure 18 above.

2 Put the PC (if required) and LAN cord(s) into the groove located at the top of

the phone’s back.

3 Hold both the telephone and the desktop elevation bracket with the thin ends

downward.

RubberFeet


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4 Place the bracket’s legs, located on the thin edge of the bracket, into the

matching narrow slots on the bottom of the phone towards the thin edge, as

shown in the following figure.

Figure 19 Fitting the Desktop Elevation Bracket

5 Snap the legs, located on the thick edge of the bracket, into the matching slots

on the thick edge of the phone (see the following figure).

Figure 20 Completed Elevating of the FlexSet-IP 280S (28°)

Step 2

Step 1

Snap the legs located on thethick edge of the bracket intothe upper wide slots on theback of the phone

Place the bracket’s legs,located on the thin edge of thebracket, into the lower narrowslots on the back of the phone

DesktopElevationBracket

12O

28O

O


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Elevating the Phone on Your Desk (60 Degree)

The Desk Elevation Stand can be used to elevate the FlexSet-IP 280S on a desktop at

a sixty degree angle, in order to lower the viewing angle of the keyboard.

The FlexSet Desk Elevation Stand kit includes one of the following items:

One (1) plastic bracket Cat.No. 77444000107 pearl white, or

One (1) plastic bracket Cat.No. 77444000108 dark gray

Figure 2-1 FlexSet-IP 280S Desk Elevation Stand

Top Legs

Bottom Legs


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Assembling the Phone on the Desk Elevation Stand

To elevate the phone on the desktop (60 degree):

1 Put the PC (if required) and LAN cord(s) into the groove located at the top of

the phone’s back.

2 Hold both the telephone and the desktop elevation stand with the top legs

downward.

3 Place the stand’s top legs into the matching narrow slots at the top of the

phone, and then push the legs up into the slots to secure them. See the figure

above for details.

4 Place the stand’s bottom legs into the matching narrow slots on the bottom of

the phone (see the figure above).



tab extended out. Then place the handset (see Figure 15 on page 29). The


Figure 3 Side View, Completed Elevating of the FlexSet-IP 280S (60o)

DesktopElevationStand

FlexSet

44O

60O

Desk


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Figure 4 Rear View, Attached Cables to FlexSet-IP 280S with Desk Elevation Stand

Removing the Phone from the Desk Elevation Stand

To remove the phone from the Desk Elevation Stand:

1 Disconnect the telephone line plug from the telephone.

2 Hold the telephone, with the stand upright, perpendicular to the desk.

3 Push down firmly on the Desk Elevation stand at the point where the top legs

join the slots. The top legs release from the slots.

4 Once the top legs are released, gently pull the bottom legs from the slots.


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Supplying Power to the Phone

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The FlexSet-IP 280S requires external power at all times. There are three options to

power the phone. Types A and B provide Power over the Ethernet (PoE) according to

the IEEE 802.3AF standard. A third option powers the phone from a local AC power

outlet.

................................................................................................................

Power over Ethernet “IEEE 802.3AF” – Type A & B

There are two options for supplying power to FlexSet-IP 280S telephones over the

Ethernet (according to the IEEE 802.3AF standard). The choice depends directly on

the existing LAN infrastructure within an organization.

Verify that all twisted pairs are properly installed before considering the Power over

Ethernet option. Performing the full cable installation will automatically prepare the

desktop for delivering Power over Ethernet.

PoE - Power over Ethernet LAN: Type A

For facilities with existing 10/100MB LAN infrastructures, there are two spare twisted

pairs (4, 5, 7 & 8 pins) of unused wires in their standard Category 5 LAN cabling

(see Figure 5 on page 38). These wire pairs can be utilized to carry power to IP devices

on the network.

For facilities that include 10MB LANs, ensure that all four pairs of cabling extend to all areas of their facility. Verify that there are no split cables within the facility. Additional cabling work may be required.

ation Manual Supplying Power to the Phone 37

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Figure 5 Power over Ethernet LAN (Type A)

LANRJ-11

RE

CE

IVE

TRA

NS

MIT

FlexSet-IP 280S

38 Supplying Power to the Phone Aeonix FlexSet-IP 280S Installation Manual

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PoE - Power over Ethernet LAN: Type B

For organizations that are implementing 10/100MB LAN within their infrastructure,

the only option available is to carry power via signal pairs (1, 2, 3 & 6), because all

pairs are already used to carry data in 100MB LANs. As a result, shortcomings in

cabling should not be an issue. This PoE option is depicted in Figure 6 below.

Figure 6 Power over LAN - Type B

RE

CE

IVE

LANRJ-11

FlexSet-IP 280STR

ANS

MIT

-48VDC

Aeonix FlexSet-IP 280S Installation Manual Supplying Power to the Phone 39

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................................................................................................................

Local Power Adaptor Option – Type C

The FlexSet-IP 280S can be powered directly from the AC power supply. Power is supplied from a local power adaptor plugged into the AC (115V or 230V) power wall receptacle via the DC power jack on the rear panel (see Figure 7 below and Figure 5 on page 20).

Figure 7 AC Power Adaptor (Type C)

AC Wall Power Adapter24-36 VDC, 15 Watt Max.

LANRJ-11

FlexSet-IP 280S

PowerType C

REC

EIV

ETR

ANSM

IT


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Single Unit Power Supply

The manufacturer supplies an external, single unit, AC wall power adaptor. The

provided model depends on country:

120VAC 60Hz input, 24VDC 0.5A max.output - CN72440950710 (US pin)

100-240VAC 47-63Hz input, 24VDC 0.63A max.output - CN7244-0950810

(EU pin)

The cylindrical, external conductor of the DC output connector must be negative and

the internal pin positive. If the polarities are reversed, damage will occur and the unit

will not function. If the power supply unit malfunctions, do not replace with any

power supply unit other than one included with the phone. Using a different power

supply could cause damage to the phone.

Figure 8 120/100-240 VAC Power Adaptor—TPS

Cat. Number: 72440950810

Cat. Number: 72440950710

Positive

Negative24VDC

115VAC60Hz

230VAC50Hz


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................................................................................................................

Tips - Which Type is the Best?

The FlexSet-IP 280S requires external power at all times. An AC wall power adaptor

(type C) for powering the phone is the most obvious and immediate means; it is both

the easiest from an installation standpoint and currently the most cost-effective

approach to providing power to the phone. Adding power ports (types A or B) to an

existing LAN can be significantly more costly than the simple AC wall adaptor.

Nevertheless, the added convenience of reducing the amount of cables to the desktop,

or placing a phone where power is not readily available from the building power

wiring and receptacles, creates a strong argument for using power over the data

network. Powering over the LAN (type A and B or IEEE 802.3AF standard)

infrastructure will reduce wiring costs as equipment manufacturers offer more choices

in standalone LAN power hubs and integrated power/data switches.

Powering the phone over the Ethernet offers the following advantages:

If the LAN has power backup, voice services can stay online along with data

in the event of a power failure.

Less electrical cabling is required for new buildings, office relocations,

re-configurations, and personnel moves.

Only one cable needs to be routed to the phone desktop, with power to the

phone being an integral part of the centrally managed IP infrastructure.

Only a single network connection is required to place both the phone and the

desktop PC on the LAN - no ports or power receptacles are necessary.


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................................................................................................................

Connecting the AC Wall Power adaptor (TPS – Type C)

The manufacturer supplies an external, single unit AC power supply adaptor, the TPS.

See Specifications, page 71.

The power pin’s cylindrical, external conductor must be positive and the internal pin

negative. No damage will occur if the polarities are reversed, however the unit will

not function.

To power the phone using a TPS:

1 Plug the TPS power adaptor into a 115/230 VAC receptacle.

2 Insert the TPS plug into the jack marked “DC” on the rear of the

FlexSet-IP 280S base (see Figure 5 on page 20).

If the power supply unit malfunctions, do not replace with any power supply unit other

than one supplied by the manufacturer for this phone. Using a different power supply

could cause damage to the phone.


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................................................................................................................

Checking the Phone Connectivity

At this point, the phone can be tested for connectivity with a ping test. It is not

necessary to configure the Aeonix or the phone before testing connectivity.

The factory-defined static IP address of the phone is 192.168.1.10.

1 If your workstation is configured to an assigned static IP address, record the IP

address on a piece of paper.

2 Temporarily assign a static IP address to your workstation that is on the same

IP subnet as the factory-defined IP address of the terminal.

3 On your workstation, open a cmd prompt screen, and type:

C:\>ping 192.168.1.10

4 If the following output appears, the terminal connectivity test was successful:

C:\>ping 192.168.1.10

Pinging 192.168.1.10 with 32 bytes of data:

Reply from 192.168.1.10: bytes=32 time<1ms TTL=64




Ping statistics for 192.168.1.10:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

If the ping test was not successful, contact the manufacturer’s representative.

5 Restore your workstation to its original IP address.


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Aeonix Registration

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This section provides general guidelines about how to register a FlexSet-IP 280S

phone in the Aeonix database. For detailed instructions, refer to the Aeonix Administration Manual, Chapter Defining a Phone. See Related Documentation, page 3.

................................................................................................................

Overview

Each phone in the Aeonix system must be defined in the Aeonix database through the

Aeonix Web Portal. Defining the phone consists of specifying the type of the phone,

the unique ID of the phone, and phone parameters including its default user.

Aeonix is a user-centric system. The user of the telephone must be defined in the

Aeonix database and is assigned as the default user of the phone.

................................................................................................................

Defining a FlexSet-IP 280S Phone in Aeonix

Before defining a telephone in Aeonix, make sure the following information is

available. Contact your system administrator if necessary.

The MAC address of the phone

The phone domain (usually aeonix.com)

The Closed User Group (CUG) to which the phone belongs

The Aeonix User ID assigned to the user of the phone

Telephones are defined in the Aeonix Portal from the Administration>Phones. Click

the Add button to define a new phone.

Define the phone as described in Table 6.

ation Manual Aeonix Registration 45

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Table 6 Aeonix Phone Parameters

Parameter Description

Phone type Select FlexIP SoftPhone

Phone ID In the first field (before the @ sign), enter the MAC address of the phone

In the second field (after the @ sign), enter the domain to which the phone is connected. In most cases, this is aeonix.com. Verify with your system administrator.

Closed User Group Select the Closed User Group to which the user of this phone belongs. Consult your system administrator if necessary.

NOTE: This parameter cannot be changed once the phone has been defined.

Description,Keep alive timeout,Location,Emergency location ID (ELIN)

Specify parameters as required. Consult your system administrator if necessary.

Default user Type the first character of the relevant user’s ID and select the ID from the list appearing below the field.

Support guest login Whether or not users that are not the default user can log into this phone.

46 Aeonix Registration Aeonix FlexSet-IP 280S Installation Manual

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Configuring the Phone via its Keypad

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Before configuring the FlexSet-IP 280S, verify that all necessary parameters have

been configured via the Aeonix (see Aeonix Registration, page 45) and verify the

connectivity of the phone (see Checking the Phone Connectivity, page 44).

Figure 9 FlexSet-IP 280S Display Panel

................................................................................................................

SysDef Menu

The various FlexSet-IP 280S operating parameters are configured via the SysDef

menu. These options are set with their factory default values but can be edited as

required.

To access the SysDef menu options;

1 On the phone, press the key.

2 Press [SysDef] and enter the password (default = 159753) at the prompt. This

password is required as a reminder that these parameters are sensitive and

affect the operation of your FlexSet-IP 280S.

3 Use the and keys to scroll through menu options.

4 Press at each stage to select and continue or to undo the previous

selection.

System Information Lines

Ring and MessageWaiting Indicator

Feature Options

08:30 08-Jul-2007 site nameSt. [Station no.] display name

CALLog Fwd Redial CampOn

Soft Keys

ation Manual Configuring the Phone via its Keypad 47

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Figure 10 below and Table 7 on page 49 display the sub-menus and options of the

SysDef menu.

Figure 10 SysDef Menu Options

Operating Mode

SysDef

Diagnostics (*)

IP Params

Software Version

Hardware Issue

Packets Lost

SpeedAverage Delay

Duplex Mode

Zip Tone

Survivability

03.25 (example)

0B00500110 (example)

000%

10/100 Mbps

Full/Half

000

Yes/No (Edit)

Yes/No (Edit)

* For display purposes only** Available only when Survivability enabled*** Relevant for Hardware Issue C or higher

Current (*) Self IP Adr

Net Mask

Default Router

CA in Use

DNS IP Adr

Call Agent 1... 10

Domain Name

Time Zone

Static Self IP Adr

Net Mask

CA Name

Default Router

Sec. CA Name (**)

DNS IP Adr

Self VLAN (***)

Time Zone

CA Port

Domain Name

Call Agent 1... 10

EditEdit (Primary/Seconday**)

Edit

Edit

Edit

Edit

Edit

Edit

Edit

Edit

Self MAC Adr

Edit

48 Configuring the Phone via its Keypad Aeonix FlexSet-IP 280S Installation Manual

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Table 7 SysDef Menu Options

Menu Option Description

IP Param

Static Enter/edit IP addresses, Survivability and parameters for the FlexSet-IP 280S (see Table 8 on page page 50).

Current View current IP addresses and parameters for the FlexSet-IP 280S (see Table 8).

Operating Mode

Zip Tone Must be set to No (see Disabling the Zip Tone Option, page 54).

Survivability Currently not in use

Diagnostics

Software Version

Displays the current software version number of the FlexSet-IP 280S (see Viewing the Current FlexSet-IP 280S Software Version, page 70)

Hardware Issue

Displays the current firmware version number of the FlexSet-IP 280S

Packets Lost

Displays the amount of packets lost (in percentage) since the last connection

Average Delay

Displays the average delay statistic since the last connection

Speed Displays the network connection speed (10 or 100 Mbps) of the last connection

Duplex Mode

Displays the duplex mode (Full or Half) of the last connection

Mirror PC Port

Currently not in use

Aeonix FlexSet-IP 280S Installation Manual Configuring the Phone via its Keypad 49

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Table 8 Keyset IP Parameters

Parameter Description Value

Self IP Adr(mandatory field)

The IP address for this phone

Net Mask(mandatory field)

The subnet mask on which this phone resides

Call Agent 1Call Agent 2Call Agent 3Call Agent 4Call Agent 5Call Agent 6Call Agent 7Call Agent 8Call Agent 9Call Agent 10

Up to ten call agents may be defined for the Survivability feature.

IP address

Primary or SecondaryNot applicable

Call Agent 1-10 defines the Aeonix server address to be used.When Aeonix Call Agent 1 is not available, the phone looks for the next call agent. As soon as Call Agent 1 becomes active again, the phone connects back to this call agent while no call is taking place.The call agent Primary/Secondary parameter is not used in the current version.For the phone to operate, either of the parameters Call Agent 1 and CA Name or both must be defined.

Default Rout. The default router address for the LAN or WAN

CA Name The name of the first call agent (default: ttbsmgc). This name can be specified instead of or in addition to the Call Agent 1 address.

Sec. CA Name Not used in the current version

DNS IP Adr The IP address of the DNS server

Domain Name The domain name of the organization

CA Port The port used by the call agent (default: 2427)

Time Zone Not in use

Self VLAN The VLAN ID of the phone. This parameter is used to identify voice packets.

NOTE: This parameter is relevant for FlexSet-IP 280S Hardware Issue C or higher.

0000-4095 (default:0000)


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Self MAC Adr(view-only field)

The unique MAC hardware address defined by the manufacturer for this FlexSet-IP 280S

NOTE: For the phone to operate, the MAC address of the phone must be entered into theAeonix database (see Defining a FlexSet-IP 280S Phone in Aeonix, page 45).

Parameter Description Value


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................................................................................................................

Setting IP Parameters for the FlexSet-IP 280S

Before you set the IP parameters for the phone, enter the relevant values (under the

Value column) in Table 8 on page 50.

Static or Dynamic IP Address

Contact the system administrator to determine whether you will be using a static or

dynamic IP address. It is recommended that FlexSet-IP 280S telecommuters use

dynamic addresses.

If a parameter is defined as dynamic, the FlexSet-IP 280S will attempt to contact a

DHCP and/or DNS Server to retrieve the information for that parameter. Therefore, if

you define a mandatory address as dynamic, ensure that the phone is on the same

network as the relevant DHCP and/or DNS Server.

Call Agent

For the FlexSet-IP 280S to operate, at least one call agent must be defined for the

phone. This call agent can be defined as follows:

Call Agent 1: Enter the IP address of the Aeonix server to which the phone

connects by default.

CA Name: Enter the host name of the Aeonix server to which the phone

connects by default.

If you enter conflicting values in Call Agent 1 and CA Name, the system will use the

Call Agent 1 address.

Additional nine call agents can be specified for backup purposes.


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To set the IP parameters of a FlexSet-IP 280S:


2 Press [SysDef] and enter the password (default = 159753) at the prompt.

3 Press the right navigation key to select IP Params > Static

(see Figure 10 on page 48).

To view current IP addresses, select IP Params > Current, select the

IP parameter option you want to view, and then press .

4 Select the parameter you wish to enter or change (see Table 8 on page 50).

After selecting the required parameter, you can scroll between the displayed

parameters by using the up and down navigation keys.

5 To change values, press [edit].

When configuring an IP address, the periods remain in place on the display.

Change only the numbers in the address, using the right/left arrow keys to

maneuver between the numbers.

For a dynamic IP address, enter 000.000.000.000 in the field. For other

dynamic parameters, leave the field blank.

6 Press [Save] after editing each parameter to save the changes.

If you receive error messages when attempting to connect, refer to Diagnostics and Troubleshooting, page 65.

SysDef:Ip Params:Static:Self IP Adr

001.012.123.234

edit

When entering a static address, be sure to enter the exact address you receive from

the system administrator, including leading zeros. Entering an incorrect address could

cause serious network malfunctions.


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Disabling the Zip Tone Option

The purpose of the Zip Tone option is to allow ring tones to sound directly through a

headset connected to the phone, rather than through the speaker..

To disable the Zip Tone option on the FlexSet-IP 280S:


2 Press [SysDef] and enter the password (default = 159753) at the prompt.

3 Select Operating Mode > Zip Tone.

4 Press [Edit].

5 Press [No] to set the FlexSet to Normal ring.

6 Press [Save] to save the change.

If the Zip Tone option is enabled (set to Yes) on the FlexSet-IP 280S, the phone will not

ring when called.


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Configuring the Phone via its Web Page

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This section describes how to configure and display the phone parameters through its

web page.

To configure a phone for the first time and define its network parameters, its web page

must be accessed from a computer connected to the LAN port of the phone.

After installing and setting up the phone for the first time, its web page can be accessed by using its local or global IP address. Use the local address when located within the LAN or the global address when located outside of the LAN.

Static or Dynamic IP Address

Contact the system administrator to determine whether you will be using a static or

dynamic IP address. It is recommended that FlexSet-IP 280S telecommuters use

dynamic addresses.

If a parameter is defined as dynamic, the FlexSet-IP 280S will attempt to contact a

DHCP and/or DNS Server to retrieve the information for that parameter. Therefore, if

you define a mandatory address as dynamic, ensure that the phone is on the same

network as the relevant DHCP and/or DNS Server.

This section describes how to access the Web page of a FlexSet-IP 280S phone and

configure the phone via this Web page:

Browsing to the Phone Web Page, page 56

Upgrading the Phone Firmware Software, page 69 (separate chapter)

Viewing FlexSet-IP 280S Statistics via the Web, page 59

Resetting the FlexSet-IP 280S via the Web, page 59

ation Manual Configuring the Phone via its Web Page 55

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Browsing to the Phone Web Page

To browse to the Web page of a FlexSet-IP 280S, you need the following information:

The current Self IP Address of the phone: To display the Self IP address on

the phone, access the SysDef menu and navigate to

IP Params > Current > Self IP Adr.

See Configuring the Phone via its Keypad, page 47 for details.

The phone user name: The default user name is phone. Ask your system

administrator if necessary.

The phone password: The default password is the password used for entering

the SysDef menu – 159753. Ask your system administrator as required.

To browse to the FlexSet-IP 280S Web portal:

1 In the address bar of any Internet browser, enter the current Self IP address of

the FlexSet-IP 280S.

The Login dialog box is displayed, with the phone’s IP address as the site

name.

Figure 11 Login Dialog Box

2 Enter the User name and Password, and click OK. The Web page of the

phone is displayed.

56 Configuring the Phone via its Web Page Aeonix FlexSet-IP 280S Installation Manual

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Figure 12 FlexSet-IP 280S Home Page

The FlexSet-IP 280S Web page consists of the following panes:

Top pane – displays basic information about the phone (see Table 9 below)

Left pane – includes selectable menu options

Bottom pane – displays information according to the option selected in the left

pane

Table 9 FlexSet-IP 280S Web Page – Basic Phone Parameters

Parameter Description

MAC address The MAC hardware ID number of the phone, as defined by the manufacturer

Software version The current software version number

Issue The hardware firmware version number

Local time The current time and date, as it appears on the phone display

Owner Station number and name, as they appear on the phone display during idle

State Current state of the phone — Idle or Busy.

NOTE: Other states are not indicated.

Aeonix FlexSet-IP 280S Installation Manual Configuring the Phone via its Web Page 57

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Configuring FlexSet-IP 280S Network Parameters via the Web

To view or configure phone IP parameters from via the Web rather than through the

phone, click Setup on the left pane of the FlexSet-IP 280S home page (see Figure 12

on page 57).

Figure 13 FlexSet-IP 280S Web Page – Setup

For more information about these network parameters, see Table 8 on page 50.

The information under the Current column displays the current settings of the phone

and cannot be changed.

Under the Static column, you can edit items displayed on a white background. Make

changes as required, and click Apply to apply the changes on the phone.

58 Configuring the Phone via its Web Page Aeonix FlexSet-IP 280S Installation Manual

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Upgrading the FlexSet-IP 280S Software Version

Upgradeable firmware delivers new capabilities with each new release. Upgrading the

FlexSet-IP 280S version is described in a separate chapter (see Upgrading the Software

Version, page 69).

................................................................................................................

Viewing FlexSet-IP 280S Statistics via the Web

To view phone performance statistics on the Web, click Statistics on the left pane of

the FlexSet-IP 280S home page (see Figure 12 on page 57). The following

information is displayed:

Packets Lost – the amount (percentage) of lost packets since the last

connection

Average Delay – the average packet delay since the last connection

................................................................................................................

Resetting the FlexSet-IP 280S via the Web

This procedure has the same effect as if you disconnect the phone from the power

supply and then reconnect it back.

If you perform this procedure during an active call, the call will be terminated.

To reset the phone via the Web:

1 Click Reset on the left pane of the FlexSet-IP 280S home page (see Figure 12

on page 57).

2 Click the Reset button.

Aeonix FlexSet-IP 280S Installation Manual Configuring the Phone via its Web Page 59

NOTES:

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Customizing the Phone

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Customizing the phone is covered in detail in the Configuration Guide for End Users

(see Related Documentation, page 3).

To personalize and program the buttons for the phone, refer to the following section

in the Configuration Guide:

Configuring your telephone

................................................................................................................

Printing DESI Labels

The FlexSet-IP 280S includes a removable faceplate for the programmable buttons on

the phone, enabling the user to label the buttons. The DESITM Plus Labeling System

is used to label the buttons on the phone. DESI Plus is a user-friendly and powerful

telephone designation strip program, which allows an office printer to quickly create

labels custom-designed for various phones. The phone comes with a preprinted DESI

label inserted beneath the faceplate. Additional blank DESI labels may be purchased

from your dealer in letter or A4 sized paper. The sheets of peel-off stickers are

provided to label the phone buttons with names and phone numbers. To choose the

appropriate label sheet layout, use the following label sheets:

Letter size (8 1/2 x 11"): Catalog No. 7244-7400430

A4 size: Catalog No. 7244-7400420

Use DESI software downloaded from the manufacturer’s site or from the DESI site

(http://www.desi.com) to print the labels from your computer.

To download DESI software from the manufacturer’s site:

1 Access the manufacturer’s website at http://www.tadirantele.com.

2 Go to Partners login, type your username and password.

3 Click Enter. The Main Partners page is displayed.

4 Go to Support > Terminals and download the DESI labeling application.

ation Manual Customizing the Phone 61

http://www.desi.com/

http://www.tadirantele.com

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Printing the Multi-Designation Label

1 Use the DESI software to select the layout of your multi-designation label (as

described on the previous page).

2 Enter the features and extensions assigned to the buttons on your phone.

3 Feed your printer with the label sheet.

4 From the DESI Plus/DESI Lite menu, select File > Print.

Inserting the Labels onto the Phone

1 Create and print the labels using the DESI application.

2 Remove the faceplate with a paper clip, as in the following figure.

Figure 14 Inserting DESI Label over the Programmable Buttons

3 Replace your button label or labels.

4 Replace the faceplate.

Lift up to remove cover

62 Customizing the Phone Aeonix FlexSet-IP 280S Installation Manual

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Inserting the Telephone Number

1 Insert a pointed tool into the hole located on the plastic plate covering the

blank telephone number, as shown in the figure below.

Figure 15 Removing the Telephone Number Plate

2 Lift upward to remove the plastic plate.

3 Peel off the printed label intended for the telephone number.

4 Insert the printed label.

5 Put the plastic plate back in place over the phone number.

Removeplate withpaperclip

Aeonix FlexSet-IP 280S Installation Manual Customizing the Phone 63

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Diagnostics and Troubleshooting

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This section describes:

Basic Problems with the Phone, page 65

Failure Messages During Installation and Setup, page 66

Failure Messages During a Call, page 68

................................................................................................................

Basic Problems with the Phone

Problem Solution

Phone does not work Check the following: Ethernet cable is connected AC power adaptor is connected, if

applicable

No dial tone Check the following: Handset cable is connected Power adaptor is connected, if applicable

Phone cannot complete or receive a call.

Check the following: The phone has been correctly defined and

is registered in the Aeonix. Parameters and settings are correctly

defined in the Aeonix. Network parameters are correct. Contact your system administrator if necessary.

Web page of the phone cannot be reached.

Check the following: Connection to the LAN is working IP address entered in the Web browser is

the current Self IP address of the phone Firewall/NAT settings are correct

ation Manual Diagnostics and Troubleshooting 65

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Failure Messages During Installation and Setup

Failure Message Problem Solution

NO LICENSE The phone cannot be initialized after reboot because there are not enough registration licenses in Aeonix.

Request additional licenses from the dealer.

UNREGISTERED MAC The MAC address is not registered in Aeonix.

Make a note of the MAC address that is displayed on the FlexSet-IP 280S and enter this information in the Aeonix Web Portal.The MAC address can be found written on a label on the bottom of the FlexSet-IP 280S, on the packaging box, or by selecting:

> [Sysdef] > IP Params > Static > Self MAC Adr

IP# CONTENTION Another IP phone is using the same IP address as the one you are attempting to connect.

Request a new IP address from the system administrator and enter it into the Self IP field on the FlexSet-IP 280S:

> [SysDef > IP Params > Static > Self IP Adr

Searching for CA No. [1-10]...

The IP phone is unable to communicate with the Aeonix server.

Do one of the following: Define the correct Call Agent address

in the FlexSet-IP 280S. Define the Call Agent address as

dynamic and ensure the phone’s IP address is defined in the DNS server.

DNS Server Address is missing...

The DNS Server IP Address was not provided by the DHCP Server.

Do one of the following: Manually define the DNS Server IP

address in the phone. Define the DNS IP address in the

DHCP Server.

No Physical Link The FlexSet-IP 280S is not connected to the network.

Check all wires, connections, and the switch/hub to determine if any wires or connectors are unplugged or damaged.

No MAC Address MAC number is not registered in the phone.

Contact your manufacturer’s representative.

IP Address not legal The static Self IP address defined in the FlexSet-IP 280S is invalid.

Do one of the following: Request a valid IP address from the

system administrator and enter it into the Self IP field on the FlexSet-IP 280S.

Define the Self IP address as 000.000.000.000 (dynamic) and ensure the phone’s IP address is defined in the DNS server.

66 Diagnostics and Troubleshooting Aeonix FlexSet-IP 280S Installation Manual

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No Net Mask There is no Subnet Mask configured in the phone.

Do one of the following: Enter the subnet mask into the

Net Mask field on the FlexSet-IP 280S.

Define the Subnet Mask as 000.000.000.000 and ensure the phone’s IP address is defined in the DNS server.

Static Addr Ambiguity: Self IP & Router

The Default Router IP address and Self IP Address are both defined as the same address. Each must have a separate address.

Redefine the valid Self IP and Default Router Addresses on the FlexSet-IP 280S, ensuring the IP addresses are different.

Searching for DHCP server...

There is no response from the DHCP Server.

Ensure the DHCP Server is active on the network and all cables are connected.

Searching for DNS server...

There is no response from the DNS Server.

Ensure the DNS Server is active on the network and all cables are connected.

Default Gateway IP Address not legal

The DHCP Server returned an invalid IP address.

Inform the system administrator that the Default Router address configured in the DHCP Server is invalid.

Domain Name is missing... There is no Domain Name configured in the FlexSet-IP 280S.

Do one of the following: Enter the Domain Name into the

relevant field on the FlexSet-IP 280S: > [SysDef] > IP Params >

Static > Domain Name. Leave the Domain Name field empty

and ensure that the Domain Name is defined in the DHCP Server.

DNS Server Address is missing...

There is no DNS Server defined in the FlexSet-IP 280S.

Do one of the following: Enter the DNS Server IP Address into

the relevant field on the FlexSet-IP 280S:

> [SysDef] > IP Params > Static > DNS IP Adr.

Define the DNS IP Address as dynamic and ensure that the DNS IP address is defined in the DHCP Server.


Aeonix FlexSet-IP 280S Installation Manual Diagnostics and Troubleshooting 67

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Failure Messages During a Call


NO CALL LICENSE The call cannot be established because there are not enough call licenses in Aeonix.

Request additional licenses from the dealer.

Call disconnected.

The dialed number is not recognized by the system. Hang up and try another number.

CALL FAILED DUE TO XXXX ON DND

The destination number is set to Do Not Disturb. Try calling the number later.

Dial Failed An incomplete number was dialed. Hang up and try again.

ILLEGAL ALIAS The destination alias (extension) number does not exist in Aeonix.

Hang up and try another number.

Not ActiveNot Registered.

The phone is not registered in Aeonix. Check the phone parameters defined in Aeonix.

XXXX is not active

The number or user you called in currently not logged into Aeonix.

Hang up and try again later.

68 Diagnostics and Troubleshooting Aeonix FlexSet-IP 280S Installation Manual

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Upgrading the Phone Firmware Software

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The phone firmware is regularly enhanced to provide new features. You can upgrade

the phone by downloading its latest version from the manufacturer’s website.

This chapter describes the following procedures:

Upgrading the Software Version below

Viewing the Current FlexSet-IP 280S Software Version, page 70

................................................................................................................

Upgrading the Software Version

You can download updated FlexSet-IP 280S software versions from a local TFTP

Server. Before you start the upgrade, make sure that:

The local TFTP Server is available and running on the same LAN as the

FlexSet-IP 280S

The FlexSet-IP 280S is active. The phone does not need to be registered in

theAeonix.

Before downloading the file containing the new software version, the FlexSet-IP 280S

erases part of its flash memory. Then it downloads the file from the TFTP server and

stores it in the flash memory.

Upon successful completion of the file transfer, the FlexSet-IP 280S performs a CRC

(Cyclic Redundancy Check), to determine the validity of the file. In case of a failure,

the FlexSet-IP 280S reboots with the previous software version. If the upgrade is

successful, the FlexSet-IP 280S re-initializes with the updated version.

The entire process takes approximately one minute when performed over a local LAN.

It may take longer when performed via the Internet.

You can upgrade a FlexSet-IP 280S:

Upgrading the FlexSet-IP 280S Software Version via its Web Page, page 70

ation Manual Upgrading the Phone Firmware Software 69

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Upgrading the FlexSet-IP 280S Software Version via its Web Page

To upgrade the software version of the phone via its Web page:

1 Download the latest firmware version from the manufacturer’s web site.

a Access the manufacturer’s website at http://www.tadirantele.com.

b Go to Partners login, type your username and password.

c Click Enter. The Main Partners page is displayed.

d Go to Support > Terminals and download the FlexSet-IP 280S (iDKT)

version.

2 Upload the file to the TFTP server and verify that the server is working.

3 In the address bar of any Internet browser, enter the current Self IP address of

the FlexSet-IP 280S. The Login dialog box is displayed (see Figure 11).

4 Enter the User name and Password, and click OK. The FlexSet-IP 280S

home page is displayed (see Figure 12).

5 On the left pane of the FlexSet-IP 280S home page, click Upgrade.

6 In the TFTP Server Address field, enter the IP address of the TFTP server.

7 In the TFTP File Name field, enter the name of the file containing the new

software version.

8 To begin the upgrade, click Apply.

................................................................................................................

Viewing the Current FlexSet-IP 280S Software Version

To view the current FlexSet-IP 280S software version on the phone display:


2 Press the [UsrDef] soft key, and then press [Vers].

70 Upgrading the Phone Firmware Software Aeonix FlexSet-IP 280S Installation Manual


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Specifications

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Dimensions: H x W x D inches (cm) ........ 3.3(8.5) x 11.2(28.5) x 8.7(22)

Weight: oz. / gr. ........................................ 44.4oz. / 1258gr. (not including TPS)

Color

Set........................................................ pearl-white or dark-gray

Interchangeable faceplates .................. various different colors

Programmable buttons ............................ 26 (including 4 default pre-programmed keys)

Alphanumeric display panel.................... 40x3 character LCD

Controls

5 soft keys

4 fixed keys

4 navigator keys

12 button dial

Volume up/down

26 programmable buttons

Hookswitch

Headset/handset detector

Handset...................................................... custom form factor (K style may be used)

Transmitter .......................................... Electret

Receiver............................................... 150 dynamic

Connectors

LAN cord (underside) ......................... 8 position modular RJ-45

PC cord (underside)............................. 8 position modular RJ-45 (4 conductors used)

Handset (#1 left side) .......................... 4 position modular RJ-11

Headset (#2 left side)........................... 4 position modular RJ-11

DC external power (rear)..................... 2 conductor coaxial 3.5 mm, (-)central, (+)external

ation Manual Specifications 71

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LAN interface

DTE side .............................................. Ethernet IEEE-802.3 standard

Digital cable signal.............................. 10/100 Base-T

LAN cord, 4 twisted pair..................... Cat. Number: 7244-0904110

LAN cable requirements.......................... UTP Category-5

Power Type-A ..................................... 4 twisted pair

Power Type-B...................................... 2 twisted pair

Power Type-C...................................... 2 twisted pair

PC interface

DCE side .............................................. Ethernet IEEE-802.3 standard

Digital Cable Signal ............................ 10/100 Base-T

Power requirements ................................. 7.0W Max. @ 24-48VDC

Type-A................................................. Power over LAN (IEEE-802.3af standard)

Type-B................................................. Power over LAN (IEEE-802.3af standard)

Type-C................................................. TPS AC wall power adaptor

TPS AC wall power adaptor

CN7244-0950710 ................................ in: 115VAC/60Hz, out: 24VDC/15Wmax.

CN7244-0950810 ................................ in: 100-240VAC/47-63Hz, out: 24VDC/15Wmax.

Optional accessories ................................. wall mount/elevation bracket,PC cable

Audio output ............................................. 100mW @ 25

Encoding standards.................................. G.711, G.729A, G.723

IP addressing ............................................ static setupdynamic setup (DHCP, DNS)

FlexSet-IP 280S phone version................ 3.xx or higher

72 Specifications Aeonix FlexSet-IP 280S Installation Manual

International Headquarters

23 Hayetzira St., P.O.Box 7607Petach-Tikva 49517 IsraelTel. +972-3-9262000, Fax. +972-3-9262310

Tadiran Telecom (TTL) L.P.

USA Headquarters Inc.

265 Executive Dr., Suite 250Plainview, NY 11803Tel. +1-516-632-7200, Fax. +1-516-632-7210

Tadiran Telecom


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