Flexible working best practice
-
Upload
unified-communications-online -
Category
Technology
-
view
287 -
download
0
Transcript of Flexible working best practice
Simply Smarter Communications™
Flexible Working Best Practice
Simply Smarter Communications™
SVP, Managing Director - Europe Middle East and Africa
Philip Vanhoutte, Plantronics
CONFIDENTIAL • EVOLVE 2.0 •
UC .... Essential for Smarter Working ...
CONFIDENTIAL • EVOLVE 2.0 •
Smarter Working Adoption Tools
17/03/2011 4
Leesman Index
WorkSnug
Plantronics
UC Toolkite-work
Speech Impact
Work Topology Unified Telephony/Presence Acoustic Intelligence
CONFIDENTIAL • EVOLVE 2.0 •
Hot off the press - latest research on:• The Way we Work around the globe
• Home Working in Europe: Lost in Translation Annie Leeson
• Unified Communications: What’s missing?
Introducing:• SmartSet and SmartSpeaker
• SmartPresence and Instant Meeting
• UC toolkit
• e-work: Mastering the evolving workplace Kate North
Welcome to Simply Smarter Communications
17/03/2011 5
CONFIDENTIAL • EVOLVE 2.0 •
90% of Enterprise Employees Work Off-site
46%
27%
17%
10%
of Enterprise Employees
work off site some of the timenone
More than
half their time
Quarter to half
of their time
Quarter of their
time or less
SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010”
NO LONGERTOGETHER !
17/03/2011 6
CONFIDENTIAL • EVOLVE 2.0 •
We’re Conferencing More Than Ever
SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010”
17/03/2011 7
CONFIDENTIAL • EVOLVE 2.0 •
Partial Attention Disorder
ONLY 23% gave full attention
27% were doing ‘other work’
13% surfed the internet
8% were NOT fully dressed
Source: Speed Lead, Kevan Hall, 2009
Virtual Collaboration ... a mixed blessing
17/03/2011 8
CONFIDENTIAL • EVOLVE 2.0 •
Virtual Interaction is the most fundamental change
Body-less Communications
917/03/2011
Voice OnlyFace-to-Face Voice Only
Body Language
55%
Face To Face: Mehrabian, A. (1971). Silent messages. Wadsworth, Belmont, California. Telephone: Mehrabian, Albert & Morton Wiener (1967): Decoding of inconsistent communications.
Journal of personality and social psychology 6(1): 109-114.
Tone of Voice 38%
Message 7%
Tone of Voice 87%
Message 13%
CONFIDENTIAL • EVOLVE 2.0 •
Current verdict – UC is unfinished symphony!
Call Quality ?
Network QoS and Audio Devices
True Presence?
Mobile Telephony: overlooked
Painless conference calls?
Getting in and staying in
Unified Telephony ?How to juggle desk, mobile, softphones
Audio Management on the PC?As simple as the old phone?
17/03/2011 10CONFIDENTIAL • EVOLVE 2.0 •
Simply Smarter Communications™
Introducing SmartSet & Smartspeaker
CONFIDENTIAL • EVOLVE 2.0 •
Voyager PRO UC “SmartSet”
17/03/2011 12
Next Generation
intelligent headset
For Mobile Professional
utilising Smart Sensors
CONFIDENTIAL • EVOLVE 2.0 •
Unifying Presence with the VoyagerPro UC ‘SmartSet’
SmartSensors that know
when the headset is worn
+Intelligent software layer
that integrates with UC systems
=
17/03/2011 13
Unified Presenceacross PC & (Smart)phone
CONFIDENTIAL • EVOLVE 2.0 •
Calisto 800 Series “SmartSpeaker”
17/03/2011 14
Intelligent
Speakerphone
with
Wireless Microphone
*
* P830 & 835 models
CONFIDENTIAL • EVOLVE 2.0 •
• identifies conference calls in calendar
• Reminds minutes before conference call i
• Join meeting automatically incl all codes
• Instantly re-connects dropped calls
• Or notifies fellow attendees about delay
• Launching today for smartphones
• PC version (Outlook, Skype, Microsoft Communicator) coming soon
• UC Expo promotion
InstantMeeting - Joining Conference Calls the Smart Way
17/03/2011 15
http://instantmeeting.plantronics.com
Simply Smarter Communications™
Strategy Consultant, Expert in new ways of working
Annie Leeson
Simply Smarter Communications™
Lost in Translation
EMEA Home Working Study
CONFIDENTIAL • EVOLVE 2.0 •
Home working can mean many different things!
17/03/2011 18CONFIDENTIAL • MWC 2011 •
WORKING AT HOME ALL OF THE TIME
JOB REQUIRES HIGH MOBILITY
WORKING IN THE OFFICE ALL OF THE TIME
JOB REQUIRES LITTLE MOBILITY
Office based
workers
Mobile
Workers
“Home is an overflow workplace”
“Home is a docking station”
Static
home-based
workers
“Home is a live-work space
Smart
Working
‘Free
Agents’
Smart
working
employees
“Home is an alternative work-setting”
“Home is my Hub”
CONFIDENTIAL • EVOLVE 2.0 •
Home working is a growing phenomenon
17/03/2011 19CONFIDENTIAL • MWC 2011 •
29% ofglobal workforce
mobilein 2008
CONFIDENTIAL • EVOLVE 2.0 •
Home working is a growing phenomenon
17/03/2011 20CONFIDENTIAL • MWC 2011 •
35% ofglobal workforce
mobilein2013
CONFIDENTIAL • EVOLVE 2.0 •
Home working is a growing phenomenon
17/03/2011 21CONFIDENTIAL • MWC 2011 •
50% of
Western Europeworkforce mobile
in 2013
CONFIDENTIAL • EVOLVE 2.0 •
Driven by clear benefits
17/03/2011 22CONFIDENTIAL • MWC 2011 •
50% of
Western Europeworkforce mobile
in 2013
Cost savings from
reduced real estate
Attraction and
retention of talent
More agile and
responsive business
Safeguarded
business continuity
Employee
wellbeing
Increased productivity
of employees
Upgraded
management culture
Improved
collaboration
CONFIDENTIAL • EVOLVE 2.0 •
The pace of adoption varies
17/03/2011 23CONFIDENTIAL • MWC 2011 •
Pace of
adoptionvaries
countryby
CONFIDENTIAL • EVOLVE 2.0 •
The pace of adoption varies
17/03/2011 24CONFIDENTIAL • MWC 2011 •
CONFIDENTIAL • EVOLVE 2.0 •
The pace of adoption varies
17/03/2011 25CONFIDENTIAL • MWC 2011 •
CONFIDENTIAL • EVOLVE 2.0 •
The pace of adoption varies
17/03/2011 26CONFIDENTIAL • MWC 2011 •
CONFIDENTIAL • EVOLVE 2.0 •
Driven by a number of country specific factors
17/03/2011 27CONFIDENTIAL • MWC 2011 •
Prevailing Business Culture
Traditional
New ways of working
Hybrid
Telecommunications Infrastructure
‒ Extent
‒ Type
‒ Sophistication
‒ Workforce distribution
‒ Transportation
Geography
CONFIDENTIAL • EVOLVE 2.0 •
The scale of the change is often underestimated
17/03/2011 28CONFIDENTIAL • MWC 2011 •
Scale of
change
underestimated
the
is often hugely
CONFIDENTIAL • EVOLVE 2.0 •
The scale of the change is often underestimated
17/03/2011 29CONFIDENTIAL • MWC 2011 •
CONFIDENTIAL • EVOLVE 2.0 •
Work-style becomes Lifestyle
17/03/2011 30CONFIDENTIAL • MWC 2011 •
LifestyleWork-style
CONFIDENTIAL • EVOLVE 2.0 •
Workspace becomes ‘Life-scape’
17/03/2011 31CONFIDENTIAL • MWC 2011 •
Workspace ‘Life-scape’
CONFIDENTIAL • EVOLVE 2.0 •
People have to find new ways to engage with others remotely
17/03/2011 32CONFIDENTIAL • MWC 2011 •
CONFIDENTIAL • EVOLVE 2.0 •
People have to find new ways to engage with others remotely
17/03/2011 33CONFIDENTIAL • MWC 2011 •
Clarity
CONFIDENTIAL • EVOLVE 2.0 •
People have to find new ways to engage with others remotely
17/03/2011 34CONFIDENTIAL • MWC 2011 •
Clarity
Emotion
CONFIDENTIAL • EVOLVE 2.0 •
People have to find new ways to engage with others remotely
17/03/2011 35CONFIDENTIAL • MWC 2011 •
Clarity
Emotion
Power
CONFIDENTIAL • EVOLVE 2.0 •
People have to find new ways to engage with others remotely
17/03/2011 36CONFIDENTIAL • MWC 2011 •
Clarity
Emotion
Power
Identity
CONFIDENTIAL • EVOLVE 2.0 •
People have to find new ways to engage with others remotely
17/03/2011 37CONFIDENTIAL • MWC 2011 •
Clarity
Emotion
Power
Identity
Context
CONFIDENTIAL • EVOLVE 2.0 •
People have to find new ways to engage with others remotely
17/03/2011 38CONFIDENTIAL • MWC 2011 •
Clarity
Emotion
Power
Identity
Context
Rapport
CONFIDENTIAL • EVOLVE 2.0 •
People have to find new ways to engage with others remotely
17/03/2011 39CONFIDENTIAL • MWC 2011 •
Clarity
Emotion
Power
Identity
Context
Rapport
Engagement
CONFIDENTIAL • EVOLVE 2.0 •
People have to find new ways to engage with others remotely
17/03/2011 40CONFIDENTIAL • MWC 2011 •
Clarity
Emotion
Power
Identity
Context
Rapport
Engagement
Group Dynamics
CONFIDENTIAL • EVOLVE 2.0 •
Mobile and home workers need more support
17/03/2011 41CONFIDENTIAL • MWC 2011 •
Simply Smarter Communications™
Vice President for Global Business Development
Kate North, e-work.com, Inc.
17/03/2011 42
Simply Smarter Communications™
Introducing a Plantronics Evolve Strategic Partner
e-work.com
CONFIDENTIAL • EVOLVE 2.0 •
Accelerating Mobility
By 2013….
• The world's mobile worker population will grow to 1.2 billion
• Western Europe’s mobile worker population is expected to increase to 129.5 million (50.3%)
IDC Worldwide Mobile Worker Population 2009-2013 Forecast
17/03/2011 44
CONFIDENTIAL • EVOLVE 2.0 •
Leveraging the Benefits …
Requires Formalising…
A New Way of Working
17/03/2011 45
CONFIDENTIAL • EVOLVE 2.0 •
Greatest Barriers…
Cultural Resistance
Fear of Change
Managing Remote Workers
• “How do I manage a team I can’t see?” – Establish Trust
– Set Clear Expectations
– Manage Performance
– Conflict Management
– Build Agreements
17/03/2011 46
CONFIDENTIAL • EVOLVE 2.0 •
“teaching skills for a new way of working”
Industry leaders dedicated to developing and deploying highly interactive, web-based training for the virtual workplace
17/03/2011 47
CONFIDENTIAL • EVOLVE 2.0 •
The Impact on Training is Significant
From WAW study.
Huge majority don't offer emp or manager training in flex (9%/12% of w/o culture of flex), 32%/37% without
From WAW study.
Huge majority don't offer emp or manager training in flex (9%/12% of w/o culture of flex), 32%/37% without
“Training plays a critical role in employee morale and productivity” Kelton Research
17/03/2011 48
CONFIDENTIAL • EVOLVE 2.0 •
Highly interactive e-Learning
Global Best Practices
17/03/2011 49
CONFIDENTIAL • EVOLVE 2.0 • 50
Making the Invisible Visible & Formalising the Informal
17/03/2011
CONFIDENTIAL • EVOLVE 2.0 • 5117/03/201117/03/2011
CONFIDENTIAL • EVOLVE 2.0 •
•Work Practice + Work Place + Work Process =
Making the EVOLUTION
17/03/2011 52
CONFIDENTIAL • EVOLVE 2.0 •
Thriving In The Evolving Workplace
17/03/2011 53
CONFIDENTIAL • EVOLVE 2.0 •
No UC, no Smarter Working ..... No UC benefits unless Smarter Work
New product categories:
• SmartSets, SmartSpeakers
New tools for Smarter Virtual Working
• Smarter Presence. Instant Meeting
New Adoption tools:
• UC Toolkit, e-Work.com
• Speech Impact, Leesman Space Satisfaction audit
In summary
17/03/2011 54
CONFIDENTIAL • EVOLVE 2.0 •
UC .... Essential for Smarter Working ...
Simply Smarter Communications™