Flexible boutique contact center

Our Vision“The SupportSeven / Eclipse in Action vision is to

become one of the most innovative and successful contact center services providers”

(Boutique in size, very strong in the delivery of set client objectives through “customer intimacy”)

SupportSeven / Eclipse in Action 2012

About Us

SupportSeven is a premier provider of contact center services located in Chattanooga, Tennessee. We operate a 200+ seat call center that combines reliability and an exceptional experience for clients and their customers.

Our solutions are created to match your challenges and customized to fit your needs. We provide a face for your brand and project a positive image that enhances your business goals.

Eclipse in Action, a subsidiary of SupportSeven, is a 450+ seat call center in San Jose, Costa Rica. This relationship allows SupportSeven and Eclipse in Action to provide a redundant environment for their clients. So you can rest assured, we are “on” around the clock!


Our Capabilities Inbound Customer Service

Inbound Application Acceptance

Data Verification Processing

Data Entry / Healthcare Admin

Employment Verification

Quality Assurance

Level One Technical Support

Outbound Surveys

Quality Assurance Monitoring

Crisis Management Support

Real Time Multi-Language Chat

Email Communication

Customer Retention

Instructional Design

Stand-Alone IVR Management

Email Response Management

DNC List Scrubbing

Training Development

Training Execution

Inbound Order Taking

Consumer Affairs Support

Social Media Support

The SupportSeven Difference

BilingualThrough our sister organization, SupportSeven offers bilingual (Spanish/English) support to our customers.

FlexibleRegardless of size and scope, SupportSeven can almost certainly handle your project. Creating custom solutions and tailored support is what we do best.

ReliableThe people, processes, and solutions are fully reliable and accountable. We believe in our recommendations and follow through on every project.

AccessibleSupportSeven is U.S. based and “on” around the clock. That means you can monitor a project and confidently reassure stakeholders at any time.

The SupportSeven Difference

TrustworthyUnlike many other contact centers who tend to be obsessed with “what’s next,” we are vigilant in our commitment to deliver on promises.

Responsive Timelines and budgets come second nature at SupportSeven, and we understand inherently how to treat customers.

TransparentOur processes are transparent—we welcome client involvement in the best interests of building stronger plans and programs.


Why SupportSeven? 200+ Call Center Seats / Domestic US Location

(Chattanooga, Tennessee)

Customized Training by our highly educated and experienced Training Staff

Quality Management System with a Focus on Process as well as Customer Experience

Experienced leadership team with over 60-years combined call center experience

Proven and Redundant Technology

Above Industry Average Employee Retention Rate

Low-Cost Sourcing Options


Why Eclipse In Action? 450+ Seat Call Center located in San Jose, Costa

Rica

Majority of Employees have College Experience

Quality Management System with a Focus on Process as well as Customer Experience

Experienced Leadership Team with over 50 years Combined Call Center Experience

Proven and Redundant Technology

Above Average Employee Retention Rate

Low Cost Sourcing Options

Multi-lingual


Our People, Our Difference

SupportSeven’s biggest strength is the people who compose our team, from call center representatives to senior level management- it’s all in our people!

Our culture has been developed upon seven core principles. The difference is not that we have core principles, it’s that we follow through with them:

– Service Above All Else– Get It Right the First Time– Stand and Deliver– Individual Responsibility – PeopleVestment©

– CommunityVestment ©

– Character


Flexible boutique contact center

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