Flanders Radical Digital Program 2015 - 2020 · Flanders Radical Digital: Why this program?...
Transcript of Flanders Radical Digital Program 2015 - 2020 · Flanders Radical Digital: Why this program?...
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential. 1
Flanders Radical Digital Program 2015 - 2020 Transforming all level of Governments towards a “digital by default” strategy 30Jun2015
Yves Vanderbeken, HP Chief Technologist for Flemish Government
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 2
Flanders
• Flanders • 6m people • Staff: 45.000 • Elections ‘2014 – 2019’
• Biggest challenges • Cost of employment • Unemployment rate • Multi-culture • Mobility / Traffic • State Reform -
integration
Flemish Government
Strategy • Become one of Top 5
regions in Europe by 2020
• Agile & robust Flanders
• Boosting creativity & young leadership
• Digital all the way • As a service / At your
service
Changed IT model • CIO Services
broker • “As a service” by
default • IT management in
policy domain • Shared Business
Services
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 3
New Flemish Government Coalition 2014 - 2019
E-govern-ment 2.0
Radical Digital
Program Owner
Open Data
Simpler processes
Digital Registra-
tions Structural
Data exchange
Enlarge Fiscal
Platform digital
footprint
Efficient energy policy
One portal for
companies, fully digital
enabled
Enhance Mobility though digital
solutions
Knowledge &
Information exchange
prevention and
healthcare
Digital Building Permit
Culture Network
Digital Media
Minister President
Supported through Flanders Radical Digital Program
Education Finance & Energy Welfare, Internal
Affairs, IT Mobility, Tourism Healthcare
Work, Economy, Innovation, Sport
Environment, Agriculture
Culture, Sport, Media
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Flanders Radical Digital: Why this program?
Citizens and Companies expect more, faster and better services from government
Sharing is the new “having”
Information as new raw material
internal reuse
external – Open Data
Actual (real time) information
Personalized services
E-government reinforcement
Geographical Information Focus
IT “as a service” concept & new contract
Federated governance model (“big sister” instead of “big brother” to local governments
Ex
tern
al A
na
lysi
s In
tern
al A
na
lysis 3 x 10M€ budget extra allocated by Parliament
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Key drivers for Flanders Radical Digital Program
Cost Per Trans-action
Administrative
burden
Trust Quality
• Process Simplification
• Reuse over different policy domains
• Simplifying legislation
• Automation = civil servants focus on knowledge and expertise
• Simple decision structures and workflows
• Same baseline of applications for all
• Configuration instead of programming
• Focused communication
• Use tools of your clients to communicate, collaborate and interact (digital, social media, social circles, etc)
• Individual / Personalized Services (know your client - Outside in)
• Process workflow driven
• Quick startup via standard business process workflow
• Faster reply to your clients
• Proactive delivery
Robustly implemented and digitally enabled by default
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Program Objectives of Flanders Radical Digital All interactions (internally and externally) “digital by default” by
2020
Rethink (and simplify) service delivery process model
Enable Proactive services via information sharing
Do not ask what you already know (“You shall only ask it once”) MAGDA
Digitally Assisted where needed
Digital connected governments (i.e. Local, Regional, Federal)
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…with the following Building Blocks
Organization & Governance Standards
• Enterprise Architecture • Technology Policy • Digital Friendly regulation
Strategic IT Resourcing
• Internal / External balanced key resources
Digital Enabled Services
• Multi channel portal • Digitally assisted • My Portal • My Messages • My Cases • Location based Services
Supporting Services
• Digital ID Mgmt • Digital Signature • Digital Invoicing (collect & Pay) • Digital Notifications • Digital Archive
Supporting IT Assets
• Core “As A Service” Infrastructure • Standard Applications “As A
Service”
Collaboration • Work with Cities (“big sister” approach) • Reuse Federal IT wherever appropriate
Information Security
• Security Policy • Security Governance • Security monitoring
Information Driven • Authentic Sources (Federal and Flemish Level) • Standardized Information Assets • Real Time Sensor Data • Open Data • Platforms for information analytics • Standard Service Bus • Advanced Analytics / Big Data
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Se
curi
ty 2
.0 (
*)
Information Sharing and Authentic Data Sources
Generic and Standard Business Process flows
HP Vision on Flemish Government Digitization Building Blocks
Personalized channels and portals (multi channel)
Supporting applications
As A Service Computing (*)
Digital Services to citizens and companies
(*) Part of the current contract
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Status / Timeline 2015
Decision Start of First Projects
Concept Note Approved in
Flemish Parliament
27/03
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
First Call for Projects
11/05
End of Call 05/06
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One of the biggest e-gov enablers has been the roll-out of MAGDA (maximizing data reuse across administrations: “only ask it once”)
14 civil servants 20 IT experts (outsourced)
8 years of steady growth
More than 200 satisfied customers
More than 60 data services
More than 42 million data items served yearly
More than 15 data sources
Almost € 100 Milj cost reductions
pro-active service delivery
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VIP projects – attract users by providing budget
Cement it in the law
Reuse of existing components
A solid understanding of the requirements
Political knowledge
Plan BIG, act NOW
Pilot on data sharing
... … MAGDA as mandated platform
MAGDA: Supporting eGovernment building blocks
Me Too Media attention
Internal competition E-gov on scorecard
Build-it, Pilot Case to ‘Minister’ level’
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The MAGDA Platform
MAGDA is supported by SOA, which provides one common Web services platform for the Flemish Government’s 75 agencies and departments.
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Example: e-birth
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One request, one answer, many organizations working together (built on MAGDA)
Example: (Flanders) Digital Building Permit
Citi
zen
Fle
mis
h G
ove
rnm
en
tL
oca
l
Go
vern
me
nt
Land InfoCitizen
Company Infoe-ID
Addresse
ss
App
Other
Permit
Requests
Maps
Fe
de
ral G
ov
Identific
ationAssemble Permit Request
Income
Info
Action
Start
Permit
Action
Start
Permit
Open File
and Follow
Up
Follow Up
Permit
Execution (Start,
End)
Action
Execute
Permit
Action
Follow Up
Permit
Execution
Employm
ent Status
Action
Decision
Permit
Action
Decision
Permit
... ... ...
Action
Execute
Permit
MAGDA as process orchestrator in the back office
One front office request, many governments working together
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Example: Achieving Operational Process Efficiency
• Less development costs • Less Turnaround Time
• For the Citizen – no more visits to different offices • For the civil servant – no duplicated data entry (and associated errors)
• Overall quality and consistency • Less chance of human errors
• Quality of the data • Loose Coupling of Applications
Service Get-Family-Situation – Added Value
Service Get-Family-Situation
Bus Subscription Scholarschip Flemish Work
Grant
Bus Company Dep. Of Work Dep. of Education
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PR
OJE
CT
Citizen Value – Study Grant Case Study
information is automatically collected from the different authorities
personal data (family composition) from the MAGDA platform
Fiscal information, income data and land registry information about the user’s house
Users can attach appendices
strict standards apply - protection of the private life of the applicants – e-ID + pin
correspondence by post or by e-mail
AS-IS
Study dealt with 150,000 study grant applications per year
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VA
LUE
Citizen Value – Study Grant Case Study
Advantages for Citizens Ease of entering information no longer need to send any application forms History is kept Reduction pay-out time (3 months to 6 weeks)
Advantages for the Administration More flexible workforce With the same back-office 3x more Green solution – working from home Efficiency : less logistics, no paper archive
Advantage for the Minister 2006 higher education 2007 secondary education 2008 nursery and primary NOW : 317,000 dossiers p.a.
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External Information sharing also via Open Data
Open Data (Open) Big
Data
(Open) Sensor
Data
Supply Driven
• Governments and local communities unilateral decide what datasets to publish
• Driven by number of datasets, not by quality and consistency of information
Demand Driven • Governments and local
communities seeking active partnerships with Industry
• Publish quality dataset and be a trustworthy partner
• “Tell us what you need and we will make it available”
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Authentic sources “You shall only ask it
once” Secure Identification
Digitally Assisted Proactive Services
(e.g. e-birth) Information flow /
process optimization
Reca
p
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End of this presentation ! Start of your journey ?
Yves Vanderbeken, HP Chief Technologist for Flemish Government