Fit for the future; the challenges of an expanding customer base Joint JIBS-Eduserv Seminar,...
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Transcript of Fit for the future; the challenges of an expanding customer base Joint JIBS-Eduserv Seminar,...
Fit for the future; the challenges of an expanding customer base
Joint JIBS-Eduserv Seminar, Wednesday 16 June 2010
Josephine Burt, The Open University
Contents
• OU context• Libraries of the future• Challenges for the OU• Case studies• Key messages
Context - The Open University
• 13 regional centres• Single module,
certificate, diplomas, awards, PG, research
• Materials - paper-based, blended and online learning
• Europe and
worldwide
• 570 modules
Open University students
• no previous qualifications required• 150,000 undergraduate students• 30,000 postgraduate students• 10,000 students have disabilities• 30,000 students live outside UK• Part-time study
– 70% of undergraduates in full-time employment– 50% sponsored by employer
• 2,000,000 OU alumni
OU on TV
Context - OU Partnerships• About 150 partnership agreements• Europe and international (Africa, India, China)• Negotiated by
– OU Worldwide– OU Validation Services– Centre for Continuing Professional Development– Strategic and Curriculum partnerships
• typology of partnerships -13 types – direct, collaborative, licensed, etc
• 52,000 students
So what?
• The world is changing
Libraries 2020
• Will they exist?– Or will we live in a Google world
• What library activities will be important?– and what will we not be doing
• What assets/features/skills do we need to focus on?• How do we add value to the student experience/our
institutions?
OU 2013
• More collaborative activity -working in partnership – International strategy
• Employer engagement• Not for loss work
– Social justice• Other enquiries
= challengeshttp://www.flickr.com/photos/dan4th/2295925353/
Mapping partnerships
• Challenges– complexity– establishing student
numbers and full time equivalents (FTEs)
– modelling groups– managing expectations
of library services– definition of OU student!
http://www.flickr.com/photos/michaelheiss/2871993069/
Licences
• Challenges– model licence– terms of licences– ‘bolt-on’ clauses– range of potential
usershttp://www.flickr.com/photos/julishannon/2434691031/
Access and Authentication
• Challenges– definition of user groups– definition of groups of resources (permission sets)– influencing other internal teams– keeping legal
Case studies
http://www.flickr.com/photos/qthomasbower/3563420741/
http://www.flickr.com/photos/8422710@N06/2164279407/ http://www.flickr.com/photos/yjv/4124436036/
Further challenges (for us)• Development project
– non - standard service– not core business– funding and staff resources
• E-books
OU progress in 3 years• Influencing JISC collections, publishers etc• Membership of JIBs, UKSG, etc• Information sharing with colleagues• Implementation of Shibboleth• Services for Retired staff, Locally employed tutors• Open Access information resources -
http://library.open.ac.uk/libpartnerships/ • Library and support services to other organisations
http://library.open.ac.uk/libbusinessdev/
Josephine Burt,Business Development Manager, Library ServicesThe Open University
OU library supporting achievementhttp://www.youtube.com/watch?v=KI60v6L_2mI
Thank you!