FEMA Data Intake Process Redesign Alison Maultasch, Ashley Wain, Jean-Max Buteau, Michael Johan...
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![Page 1: FEMA Data Intake Process Redesign Alison Maultasch, Ashley Wain, Jean-Max Buteau, Michael Johan Kanter, Winslow Sheffield, Zachary Graybill.](https://reader036.fdocuments.in/reader036/viewer/2022081805/5a4d1b447f8b9ab0599a2f06/html5/thumbnails/1.jpg)
FEMA Data Intake Process Redesign
Alison Maultasch, Ashley Wain, Jean-Max Buteau, Michael Johan Kanter, Winslow Sheffield, Zachary Graybill
![Page 2: FEMA Data Intake Process Redesign Alison Maultasch, Ashley Wain, Jean-Max Buteau, Michael Johan Kanter, Winslow Sheffield, Zachary Graybill.](https://reader036.fdocuments.in/reader036/viewer/2022081805/5a4d1b447f8b9ab0599a2f06/html5/thumbnails/2.jpg)
Introduction & GoalsFEMA Data Intake Process Redesign• Effective, Efficient, and Automated Data Intake
Script.• Turbo-tax Approach. • Data Collection & Storage• Website
![Page 3: FEMA Data Intake Process Redesign Alison Maultasch, Ashley Wain, Jean-Max Buteau, Michael Johan Kanter, Winslow Sheffield, Zachary Graybill.](https://reader036.fdocuments.in/reader036/viewer/2022081805/5a4d1b447f8b9ab0599a2f06/html5/thumbnails/3.jpg)
Assumptions• Social Security Administration
Cooperation• Interactive Voice Response Integration• Inclination/Ability of FEMA to Change• Budget• Capability of Survivors to access
FEMA information collecting resourceo Website or Telephone
![Page 4: FEMA Data Intake Process Redesign Alison Maultasch, Ashley Wain, Jean-Max Buteau, Michael Johan Kanter, Winslow Sheffield, Zachary Graybill.](https://reader036.fdocuments.in/reader036/viewer/2022081805/5a4d1b447f8b9ab0599a2f06/html5/thumbnails/4.jpg)
Flow & ScriptFlow• Hub questions• Branching system
Script• 2 Types of Script:
o Phone Script IVR
o Website Script /Question Sequence. “Turbo-tax” system
![Page 5: FEMA Data Intake Process Redesign Alison Maultasch, Ashley Wain, Jean-Max Buteau, Michael Johan Kanter, Winslow Sheffield, Zachary Graybill.](https://reader036.fdocuments.in/reader036/viewer/2022081805/5a4d1b447f8b9ab0599a2f06/html5/thumbnails/5.jpg)
Database • Separates sensitive user information &
claim information• Information tables disaggregated,
allows easy future updates/revisions• Fully functional and documented
![Page 6: FEMA Data Intake Process Redesign Alison Maultasch, Ashley Wain, Jean-Max Buteau, Michael Johan Kanter, Winslow Sheffield, Zachary Graybill.](https://reader036.fdocuments.in/reader036/viewer/2022081805/5a4d1b447f8b9ab0599a2f06/html5/thumbnails/6.jpg)
Database
![Page 7: FEMA Data Intake Process Redesign Alison Maultasch, Ashley Wain, Jean-Max Buteau, Michael Johan Kanter, Winslow Sheffield, Zachary Graybill.](https://reader036.fdocuments.in/reader036/viewer/2022081805/5a4d1b447f8b9ab0599a2f06/html5/thumbnails/7.jpg)
Web Description-Simple and efficient navigation-Easy to read font-Blue background/White text -Progress bar
Demohttp://student.seas.gwu.edu/~kantermj/
![Page 8: FEMA Data Intake Process Redesign Alison Maultasch, Ashley Wain, Jean-Max Buteau, Michael Johan Kanter, Winslow Sheffield, Zachary Graybill.](https://reader036.fdocuments.in/reader036/viewer/2022081805/5a4d1b447f8b9ab0599a2f06/html5/thumbnails/8.jpg)
SWOTStrengths- Hub Questions
Weaknesses- Broad base communication
Opportunities- Growth, Flexibility
Threats- Technological change
![Page 9: FEMA Data Intake Process Redesign Alison Maultasch, Ashley Wain, Jean-Max Buteau, Michael Johan Kanter, Winslow Sheffield, Zachary Graybill.](https://reader036.fdocuments.in/reader036/viewer/2022081805/5a4d1b447f8b9ab0599a2f06/html5/thumbnails/9.jpg)
Innovations● Cyclical Script Format
○ Automation○ Hub question○ Turbo-Tax Format
● Automated and Non-Automated○ Time efficiency○ Minimize Labor Hours○ Labor Costs
![Page 10: FEMA Data Intake Process Redesign Alison Maultasch, Ashley Wain, Jean-Max Buteau, Michael Johan Kanter, Winslow Sheffield, Zachary Graybill.](https://reader036.fdocuments.in/reader036/viewer/2022081805/5a4d1b447f8b9ab0599a2f06/html5/thumbnails/10.jpg)
Recommendations● Addition of Languages● Integration of SSA Data● Implementation of Voice Recognition
Technology● Approval for FEMA to host questions for all
agencies
![Page 11: FEMA Data Intake Process Redesign Alison Maultasch, Ashley Wain, Jean-Max Buteau, Michael Johan Kanter, Winslow Sheffield, Zachary Graybill.](https://reader036.fdocuments.in/reader036/viewer/2022081805/5a4d1b447f8b9ab0599a2f06/html5/thumbnails/11.jpg)
Questions & Comments