Feast 14 how to scan all the things
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Transcript of Feast 14 how to scan all the things
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How to Scan ALL THE THINGS:Scan and Deliver at Yale
Tom BrunoAssociate Director for Resource Sharing and Reserves
Yale University LibraryFEAST 2014
ALA Annual Conference
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Phase One: Document Delivery
• Launched September 4, 2012• Initial participating libraries
included Sterling Memorial Library, Center for Science and Social Science Information, Divinity Library, Medical Library, Yale Law Library
• Added Library Shelving Facility (off-site storage), Music Library, Geology and Math Libraries in October 2012; Microforms in December 2012; Arts Library and Bass Library in Summer 2013
• Over 10,000,000 eligible items
Venimus, scrutavimus, reddidimus
“We came, we scanned, we delivered!”
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How it works
• Patron clicks Request Scan link in OPAC
• Request passed from OPAC to ILLiad via OpenURL
• Scan and Deliver requests filled within 2 business days (service guarantee)
• All faculty, students, and staff eligible, as well as alumni with paid borrowing privileges
• Up to 2 chapters/articles can be requested at a time
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Year One Statistics
• 19,074 “born” Scan and Deliver requests in Yale FY13 (July ‘12-July ‘13)
• 14,341 requests filled- 75% fill rate
• Top reasons for unfilled requests include Copyright/Terms of Service Exceeded, Not On Shelf, and Lack Volume (for periodicals)
• Patrons have option to resubmit Scan and Deliver requests via Interlibrary Loan
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Constant Assessment= Perpetual Improvement
• At launch we embedded a Qualtrics link into the email delivery notification
• Commitment to keeping the link in permanently as ongoing assessment/continuous improvement
• Great rapid response for service, quality control issues, user-driven enhancement requests (e.g., direct links to PDF, OCR)
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I CAN HAZ SATISFAKSHUN?
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Phase Two: E-Reserves
• In Spring 2013, Yale University implemented Ares as its new course reserves management system
• Question: could we leverage Scan and Deliver to fulfill E-Reserves scanning requests?
• Utilized Ares OpenURLfunctionality to push E-Reserves scanning requests out to Scan and Deliver service
• When request was filled, Ares TN # embedded in the ILLiadrequest allowed for automatic upload back into Ares
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The good, the bad and the ugly
• Success! Scan and Deliver allowed us to process almost 2x the volume of E-Reserves in a fraction of the time using previous workflows
• 50% of all E-Reserves scanning complete by 1st day of classes; all scans complete by Week 4
• Almost all extra scan requests came during the first few weeks of the semester, when little/no reliable student help was available
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Year Two Statistics
• 29,242 “born” Scan and Deliver requests in Yale FY14 (July ‘13-July’14)
• 20,301 requests filled- 70% fill rate
• Addition of E-Reserves and eligible of high-volume circulation collections in Bass Library lead to increases in requests exceeding Copyright Limits/Terms of Service and items Not on Shelf
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Phase Three: Special Scanning
• Yale’s Special Collections dealing with more and more patron requests for “quick and dirty” scans thanks to greater online discoverability
• Digital Humanities faculty and librarians looking for cheaper, faster, non-vendor solution for “research digitization” projects
• Could Scan and Deliver take on these special scanning requests?
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Putting The DH into the Digital Humanities
• Spring 2014 Pilot for Research digitization projects
• Preservation scanning “punch work” request for Arcadia Grant scans
• Other “scan on demand” functions for other library departments- e.g., scanning old paper Privileges forms so the originals could be shredded
• GOAL: Utilize the latent capacity in student scanning hours during the semester
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The Curse of the Mummy, and other qualified failures…
• Each project turned out to be a different kind of learning experience
• Importance of developing reliable request and fulfillment infrastructure for special scanning requests (so nothing is lost because it goes outside the normal workflow)
• We have the technological capacity to produce digital preservation-quality scans, but it requires much greater quality control- ideally built into the scanning process
• Yes, there was an actual Mummy’s curse…
DISCLAIMER: This may or may not have actually happened
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Where do we go from here?
• Formalizing the ability to push scanning requests from Special Collections to Scan and Deliver (and back again)
• ILLiad-Aeon interoperability• What do we do with all of
these scans? Questions about dark archives, normalizing metadata, and copyright
• Addressing the Unfilleds-automatic routing to Rapid ILL, other suppliers if request cannot be filled via Scan and Deliver
• Hoverboards???
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Final Thoughts: The Simpsons On Patron Expectations
Agnes: And you, start over. I want everything in one bag.
Pimple Faced Kid: Yes, ma'am!
Agnes: But I don't want the bag to be heavy.
Pimple Faced Kid: I don't think that's possible!
Agnes: What are you, the possible police? Just do it!
Simpson Safari, Season 12 Episode 17 (Airdate: April 1, 2001)
Homer’s ILLiad
(Beware of Greeks bearing PDFs)
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TOTALLY. WORTH. IT.
Can't imagine how this
service could be any better.
It saved me several hours of
work, and gratification was
almost immediate. This is
what we would call in French
a real "aubaine."