FCWnx v7.5 - How to Upgrade IGS PPT APR2009c

GESecurity

Facility Commander WnxHow to Upgrade InfoGraphics Systems FAQ - Overview

APRIL 2009

GE Proprietary

InfoGraphics System upgrades to Facility Commander Wnx v7.5

Qualifying Customers•Sapphire Pro

•Diamond I

•Diamond II

What You Should Know

•FCWnx v7.5 Upgrade Manual, Chapter 5

•How to Upgrade InfoGraphics Systems FAQ

•SysConfig License File

•IGS Upgrade Prequalification request form

•Prequalification Tool

•Database Conversion Utility

•Available Technical Services

Consider FCWnx Professional EditionSupported on WinXP Pro or Vista

Consider FCWnx Enterprise or Global EditionSupported on Win/SQL Servers ‘03,’05,’08*

*Windows Server 2008 & SQL Server 2008 is recommended & preferred combination

Consider FCWnx Enterprise or Global EditionSupported on Win/SQL Servers ‘03,’05,’08*

APRIL 2009

GE Proprietary

GE Security Support ServicesPre-Sales Engineering SupportAssistance with prequalification analysis, upgrade planning, pre-conversion prep, and system upgrade quotations

Contact: U.S. Sales Engineering

1-800-428-2733Select Option 3

Post-Sales Technical SupportAssistance with performing actual upgrades and database conversions that have been pre-qualified, approved and quoted for service

Contact: U.S. Technical Support

1-888-437-3287Select Option [email protected]

Database Conversion Services•For Diamond II customers, there is a single database conversion from DII to FC Wnx v7.5

•For Sapphire Pro and Diamond I customers, there will be a 2 step database conversion. First to DII, then to FCWnx v7.5

Other Technical Support Services

• Server pre-configuration & software installation

• On-site support for system upgrade & migration assistance

APRIL 2009

GE Proprietary

Typical Process1. Perform initial system assessment and

analysis of features used in current system (GE Sales Engineer and Channel Partner discussions with customer about initial discovery and go forward options)

2. If no initial showstoppers, move to next step by running “Prequalification Tool” on customers current database. (Report results sent to GE Sales Engineer)

3. GE Sales Engineer analyzes results and gives disposition to Channel Partner… Go or No Go.

4. If Go, Sales Engineer provides upgrade quotation to Channel Partner.

APRIL 2009

GE Proprietary

Preparing Your Customer Upgrade Strategy

1. Identify your target Sapphire/Diamond customers to approach with a comprehensive security system technology refresh plan. (In current economic times, if customers are properly informed… they are more likely to consider an upgrade that can maximize their installed hardware infrastructure investment; versus a rip and replace to address unmet needs or critical system deficiencies)

2. Request to perform a system analysis that will help determine if they are a candidate for a platform upgrade to FCWnx at this time. (Providing them FCWnx collateral with upgrade benefits should facilitate a “Yes” to the no obligation analysis request)

3. Collect system data and submit with “IGS Upgrade Prequalification” request form for review and recommendations. (GE Security Sales Engineering will assist with pre-conversion qualification tools, performing gap analysis, and quoting all aspects of proposed upgrades)

APRIL 2009

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Brochures & Data Sheets

Demo System

FCWnx System Brochure

FCWnx Photo ID Credentialing Datasheet

FCWnx System Datasheet

FCWnx Digital Video Surveillance DatasheetFCWnx API Datasheet

FCWnx A&E Specification

FCWnx Video Driver Support Matrix

Why Upgrade to FCWnx?

Sales Support

FCWnx Upgrade Primers for InfoGraphics

FCWnx System Price Book

FCWnx System Presentation – Full OverviewFCWnx System Presentation – Exec Overview

How to qualify and plan customer upgrades (FAQ and PPT)

Single XLS workbook, easy reference for all FCWnx system components, includes New v7.5 feature summary

Scheduled roll-outs

APRIL 2009

GE Proprietary

Any customer not having implemented or actively using the following software options or features:

Who is a candidate for FCWnx v7.5?1. Area loading2. Two person rule3. Guard tour4. Monitor point verification for walk test5. Temporary card enrollment reader activation6. Employee and visitor screen/form/field designer7. Operator login scheduled effective/expiration date8. Host upload utility – alternative is FC Wnx import (EC)9. DII Cardholder API – alternative is FC Wnx import (EC)10. Additional 3rd party legacy interfaces and custom specials

Fill out an “IGS Upgrade Prequalification” request form with customer’s SysConfig license file attached, and submit to Sales Engineering for pre-screening.

How do I initially validate if a customer is using any currently unsupported software option or feature?

*Refer to “How to Upgrade InfoGraphics Systems FAQ” for detailed list

APRIL 2009

GE Proprietary

Sapphire Pro v4.75.03 Order CD P/N 499001001Diamond I v8.11.A7 Order CD P/N 499001001 Diamond II v2.3 SP 3 Order CD P/N D2-SP3

Minimum Software RequirementsSapphire Pro v4.75.03Diamond I v8.11.A7Diamond II v2.3 SP 3

(Logon screen)(DI Service Menu > About)(Windows Add/Remove Programs)

Software

Version

Where do I validate the version?

How does a customer upgrade to the supported version before they can upgrade?

Does a customer have to upgrade to the supported version prior to running the Prequalification tool on their system?•If Diamond II – YES, should be at v2.3 SP3 •If Sapphire Pro or Diamond I – NO, submit DB with “IGS Upgrade Prequalification” request form to Sales Engineering so it can be converted to DII and then analyzed

APRIL 2009

GE Proprietary

ACU2 requires board replacement with an ACUXL, designed to same footprint.

ACU Hardware Compatibility

RRE (all)RIM (all)RRM (all)IKE (all)

Supported Controllers

ACURS2ACURS4ACUXACUXL

Supported Modules

Yes, run a “Panel Status” report and confirm all ACU controller firmware versions are 3.xx or higher

Do I need to look for a minimum ACU firmware version to validate compatibility?

Incompatible Legacy

(EOL)ACU2

ACUR2ACUR4

ACUVision

ACURT

What are my options if I find some of these ACU controllers on a customers system?

ACUR2 requires complete replacement with ACURS2, ACUR4 requires complete replacement with ACURS4(Not same footprint design)No alternate direct replacement is available. ACUXL and an appropriate GE DVR/NVR replacement need to be considered and aligned with customer video strategy

Did I ever

install ACURTs

?

ACURT Series controllers are not supported

APRIL 2009

GE Proprietary

Other System Upgrade Considerations

OpportunitySapphire & Diamond

FC Wnx

Photo ID Imaging Peripherals

Possible legacy capture cards, signature pads, or printers not having standard interfaces & current windows driver support

Standard TWAIN/USB interface support and Windows printer driver support for a wide variety of the most common imaging printer brands

ACU Controller Communications

•Server serial port to head of line•Downstream multi-drop*•Dial-up

All ACU controllers provide direct 10Mb LAN connectivity on-board without additional cost. For best performance and maximum flexibility, converting to LAN deployments is recommended.

Access Control Readers

Legacy Magstripe or Wiegand Swipe readers

GE Transition Series Multi-Technology Readers

* Downstream multi-drop ACU configurations should be limited to a maximum of four (4) ACU controllers per line. For best performance and maximum flexibility, converting to LAN deployments is recommended.

APRIL 2009

GE Proprietary

The Prequalification tool is 12MB zipped. It generates 6 files - 3 reports in 2 formats: TXT and HTML. The reports are in the root directory "DII_FC Wnx evaluation tools".

The 6 report files are:<hostname>_SystemProfiler.html DIIRECCOUNTExt.txt<hostname>_DBFieldsReport.html DIIDxExt.txt<hostname>_MiscReport.html DIIMiscReportExt.txt

System Profiler (number of records in each table by partition)

Database Fields Report (if a GO, this is for Tech Support/Eng)

Results Report (most beneficial to Sales Eng – feature report)

Prequalification Tool – What is it?

APRIL 2009

GE Proprietary

This report shows the number of records for each table in the database for all partitions – Main, Domain, others. The Filtering capability allows us to look at each partition separately.

Prequalification Tool – System Profiler tab

APRIL 2009

GE Proprietary

This report displays issues found with each field in the DII database for GE analysis if required. Each field listed has a reason code associated with it, which explains what the issue is. There are 11 different Reason Codes.

Prequalification Tool – Database Fields tab

APRIL 2009

GE Proprietary

This report shows the ACUs without serial numbers, and the unsupported features in FC Wnx v7.5 that should be analyzed.

Prequalification Tool – Results Report tab

APRIL 2009

GE Proprietary

•Operator Passwords & PermissionsPasswords & permissions will need to be reset and assigned

•Badge DesignsNew credential design templates will need to be created

•Graphics Maps & IconsAll Graphics will need to be recreated using new FCWnx Graphics Editors

•Non Standard or Custom ReportsFCWnx provides a full compliment of reports, custom reports will need to be recreated if they are still applicable

•CCTV Switcher configuration & Alarm assignmentRequires new setup and reprogram

• Global Alarm Masking functionsRe-associate applicable record relationships

•Global Remote Control functionsRe-associate applicable record relationships

•History Archive DataRemains on original Sapphire/Diamond system

What is not fully converted by the DII to FCWnx database conversion utility?

APRIL 2009

GE Proprietary

1. Update current Sapphire/Diamond system software and ACU hardware to minimum requirements. Flash ACUs with FC Wnx 7.5-compatible firmware. Perform pre-conversion preparations.

2. ACU controller communications recommended to be via direct LAN onboard for maximum benefit of FCWnx hosting and failover capabilities

3. Install new FCWnx Server(s) and Clients on LAN and license system appropriately, validate network connectivity OK in Workgroup or Domain deployment

4. Convert Database on FCWnx server, perform any necessary manual programming for items not covered under the conversion utility

5. Take ACUs off-line in Sapphire/Diamond, bring them on-line in FCWnx from Controller Monitor

6. Confirm all is OK, and in FC Wnx system parameters, turnon FCWnx ACU protocol lock

7. Retain access to Sapphire/Diamond server for history reporting as needed

If it’s a Go.. Typical Upgrade & Migration Process

If you are not yet FCWnx trained & certified…GET TRAINED!

Prepare for the Opportunities Ahead

Your first FCWnx installation should not be a customer upgrade or Global Edition…Start with a couple of small Professional Edition systems to build expertise, plan and practice customer upgrade and conversions in-house on the bench before going live on-site.

Confidently know the features and capabilities that FCWnx offers to help you win business…Become familiar with the sale support tools, practice demonstration of key software features. Showing a customer a live and functional demonstration can and will close the deal against others who rely on product brochures.

APRIL 2009

GE Proprietary

Thank You

FCWnx v7.5 - How to Upgrade IGS PPT APR2009c

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