Facts About Credit Card Fraud

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    It is a wide- ranging term for theft andfraud committed using a credit card or

    any similar payment mechanism as a

    fraudulent source of funds in atransaction.

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    Theft of the Card

    Counterfeiting

    Phishing

    Credit Card Generating

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    It is physically stolen from your and animpostor pretends to be you to obtain

    goods and services.

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    It is also called as skimming. Anemployee of a shop puts your card into

    an electronic skimming device and

    steals your card details before returningyour card.

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    A phisher may send to the cardholder an e-mail that looks as if it comes from the credit

    card, asking him to log onto a web page

    (which purports to be the credit cardcompanys site but is actually set up by the

    phisher) and enter passwords, account

    numbers and other personal information.

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    Criminals use the numbers the credit cardgenerator creates and either test them to

    see which ones are valid or use a printer to

    make fake cards.T

    hey then find a placethat accepts credit cards but has no

    capacity to immediately validate them.

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    When your credit card gets into thehands of a dishonest employee of an

    establishment while he is processing the

    payment of your bill.

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    When you provide the account information

    through mail, phone or internet vendors

    and unauthorized persons gain access to

    it.

    When you respond to a fraudulent e-mail

    or input the information on a phony

    website.

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    Whenever merchants database is

    breached, or hacked into, and your

    account information together with those of

    thousands of other peoples are taken.

    When your account information is

    purchased from a person who stole the

    said information from you.

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    Credit Card

    Account Number

    3-Dimensional

    Hologram

    Bank Identification

    number

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    Card Verification

    Code/Value

    Magnetic Stripe

    Signature Panel

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    It is the 16-digit embossed number on thefront of the card. It should appear clear,

    clean and uniform and should always match

    card number printed on the sales receipt.

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    It is the four numbers below the 16 digitembossed account number. If the first

    four numbers of the 16- digit account

    number and this number do not match,the card is counterfeit.

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    It should reflect light and seem to changewhen you rotate the card.

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    It is the last three digits on the signaturepanel of the credit card. This number is

    always asked when doing online payment

    transaction. If the number is given to thevendor incorrectly or is not available, the

    merchant may not process your order.

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    A stripe of magnetic information that isaffixed to the back of the credit card. This

    stripe contains customer and account

    information that is required to completeelectronic financial transactions.

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    It is where your signature is affixed. A cardis not valid unless this is signed.

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    YES!

    R.A. No. 8484

    Subsection X320.9,MORB; Subsection4337Q.9,MORNBFI

    Subsection X320.13,MORB; Subsection

    4301N.13 and Subsection4337Q.13,MORNBFI

    Item No. 5 ofAppendix 70 of theMORB on Complaint

    Resolution

    Annex D, Item No.1,of Appendix 70 of theMORB on Disclosure

    Requirements

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    It requires credit card issuers to provide adetailed explanation and a clear

    illustration of the manner by which all

    charges and fees are computed.

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    Require credit card companies tomaintain confidentiality of information of

    cardholder although with exceptions.

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    Require credit card issuers to givecardholders at least 20 calendar days from

    statement date to examine charges posted

    on his/her statement and inform the credit

    card companies in writing of any billing error

    or discrepancy.

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    Provides that banks may receive customer

    complaint either through an electronic medium or

    otherwise, concerning an unauthorized transaction,

    loss or theft in its e- banking account. Banks should

    ensure that controls are in place to review these

    notifications and that an investigation is initiated asrequired. Banks should also establish procedures to

    resolve disputes arising from the use of e- banking

    products and services.

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    Requires that at a minimum, there bedisclosure of information on who will be liable

    for unauthorized or fraudulent transactions to

    protect consumers and inform them of their

    rights and responsibilities.

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    Sign your credit cards as soon as youreceive them.

    Keep an eye on your credit card everytime you use it. Make sure you get it back

    as quickly as possible.

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    Dont give out your account number

    over the phone unless you initiate the call

    and you know the company is reputable.

    Never respond to scam e- mailsrequesting your credit card details. Dont

    respond to e- mails that ask you to go to a

    website to verify personal and credit card

    information.

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    Never enter your credit card information

    on a non- secured website. Secured

    websites will have a URL of https instead

    of http and will display a padlock icon in

    the bottom right corner of the web browser.

    Open credit card bills promptly and

    make sure there are no unauthorized

    charges. If there are any, report

    immediately to the credit card issuer.

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    Make sure you shred old receipts andbilling statements and destroy cards

    properly.

    Never sign a blank credit card receipt.

    Never lend a credit card to anyone else.

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    Call the 24- hour hotline of your bank

    immediately and report if card is lost or

    stolen. Write down the reference number,date and time of call.

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    AC 202August 12, 2011