Beyond the Payments Page · Fraud losses –UK, since chip & pin introduction 2003 2013 Card...
Transcript of Beyond the Payments Page · Fraud losses –UK, since chip & pin introduction 2003 2013 Card...
Beyond the
Payments Page
Charles HealHead of Sales & Business
Development
x3omnichannel
x2international
40%
mobile
Source: Internet Retailer Top 500OC&C, The Global retail empireIMRG/Capgemini eRetail Sales Index
contactless
mobile
no more queues
biometric
+30%YOY
globalhighly
profitable
what is
Source: LexisNexis, The True Cost of Fraud Study
online fraud
Fraud losses – UK, since chip & pin introduction
20132003
Card Not PresentCard Present
29% 67%
Source: Fraud the Facts 2014, Financial Fraud Action UK
43%very concerned credit card fraud levels
Source: Worldpay, Fragmentation of Fraud, 2014
0.9%
fraud rate
Source: Cybersource, Online Fraud Management Benchmark Study
2-4%
reject rate
Source: Cybersource, Online Fraud Management Benchmark Study
11%
checkouts abandoned because of payment decline
Source: Statista, Why do online shoppers leave without paying?
how do we turn
into
add more payment options?
will this payment method increase
sales?
does this payment method fit my
customers?
how will this payment method
impact conversion?
Source: IDF, Erfolgsfaktor Payment
-79%-68%
-55%
-40%
-22%
OpenInvoice
CreditCard PayPal
DirectDebit Sofort.
Impact of Payment Methods on Checkout Abandonment -Germany
look for reasons to accept, not reject orders
Credit Card Registered
Customer Places Order
Delivery Location
we must focus on customers, not fraudsters
DISTRIBUTED ORDER MANAGEMENT
OMNICHANNEL INVENTORY MANAGEMENT
STORE FULFILMENT
RETAIL ASSOCIATE PLATFORM
PAYMENT PROCESSING
FRAUD & RISK MANAGEMENT
TAX, DUTIES & FEES
increase sales through improved conversion rates
drive customer satisfaction through
local payments
reduce payment costs and eliminate
fraud