FACIL

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OPERATIO

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ORIE

NTATIONS

Knowledge Objectives

1. CRVA Management Organizational Chart

2. CRVA History

3. CRVA Vision and Mission

4. Key responsibilities of their positions

5. Department services and functions

6. Policies, procedures and rules

7. Attendance, performance, absentee policies

8. Resources for new questions and concerns

Skill Objectives1. Review and practice safety

procedures2. Efficient paperwork process3. Review time/attendance

requirements and paperwork4. Practice proper use of equipment

Attitude Objective5. Feel part of the organization6. Establish positive camaraderie 7. Make a good first impression8. Adopt department goals,

philosophy and vision9. Foster commitment to continuous

learning and performance improvement

OBJECTIVES

CRVA: HISTORYWith an organization-wide vision of Southern hospitality and world-class customer service, the Charlotte Regional Visitors Authority (CRVA) seeks to ensure that the visitors and events that come to the area have a positive experience. Our responsibilities include destination marketing through Visit Charlotte and management of Charlotte’s public assembly facilities which include Bojangles Coliseum, Charlotte Convention Center, NASCAR Hall of Fame, Ovens Auditorium and Time Warner Cable Arena. Guided by three main mission objectives, the CRVA markets by bringing visitors and events to the Charlotte region, manages by making the visitors’ experience positive and the events successful, and maximizes by marketing and managing in a way that continues to bring visitors and events back to the region.

The 13-member board of directors gives leadership and guidance to newly-appointed Chief Executive Officer Tom Murray (press release). Management staff of the CRVA reports directly to the board which in turn is accountable to the City of Charlotte and the Mayor's office.

The CRVA manages city-owned assets whose value exceeds $500 million, employs 200 fulltime employees and a variety of temporary positions and has an annual operating budget of $50 million. On an annual basis, the CRVA facilities host over 600 events attended by approximately 2 million residents and visitors.

Tom MurrayCEO

Charlotte Regional Visitors

Authority

Jeffrey MannAssistant General

Manager of Operations

Leon BrownAssistant

Director of Operations

Jock JonesEvent

Conversion Supervisor

Jerry TobinDaytime Foreman

Steve McCannEvent

Conversion Foreman

Robbie StinsonEvent

Conversion Foreman

Tasheem HayesEvent

Conversion Foreman

Monica Pettiford

Operations Manager

Caitlyn HadleyOperations Coordinator

EQUAL EMPLOYMENT OPPORTUNITY

The CRVA prohibits discrimination against any individual with respect to compensations, terms, conditions or privileges of employment because of: race, religion, sex, age, nationality, military status, sexual orientation or disability (including pregnancy). Applicants or employees who believe they were subjected to a discriminatory personnel decision should file a complaint with the Building Manager, Director of Human Resources or the Chief Executive Officer.

SAFETYTo assist in providing a safe and healthful work environment for employees, customers and visitors, the CRVA has established a workplace safety program. The director of Human services has responsibility for implementing, administering, monitoring and evaluating the program. Its success depends on the alertness and personal commitment of all.

BUILDING SECURITYWe pride ourselves on keeping our facilities safe and

secure for all. We continue this success fully with the help of:

• 24/7 full range camera recording

• No doors propped open for re-entry by any employee

• Entering/Exiting through employee entrances only

• Wearing badges at all times

• Round the clock security officers

• Only using Bobcat Hallway during concert events

ON THE JO

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ON THE JOB INJURYHow To Handle Emergency/ Non-Emergency Work Related Injuries:

Injured employees should report the incident to the immediate supervisor, foreman, manager, security or First Aid Staff.

NOTE: Drug & alcohol testing WILL be required when the employee is involved in an on-the-job accident that causes personal injury requiring medical attention or damage to CRVA property in excess of $100.00

North Carolina Law allows the employer to choose the physician (Presbyterian Urgent Care Location) and direct medical care of the injured employee.

NOTE: Treatment by the employee’s physician is not covered and all bills/cost will be the responsibility of the employees

ON THE JOB INJURYEmergency: After Hours Incidents

In the event of an after hour incident, employees should go to Presbyterian Hospital Emergency room ONLY. A copy of the “On The Job Injury” completed online (https://claims.ci.charlotte.nc.us/) and original “Medical Treatment Referral” form should be submitted to Human Resources by noon (12:00pm) of the next business day.

ON THE JOB INJURYNon-Emergency Incidents:

In the event of anon-emergency incident employee and supervisor should complete the “On The Job Injury” form online (https://claims.ci.charlotte.nc.uc/) with the supervision contact information. Supervisor completes the “Medical Treatment Referral” form to send with the employee. Supervisor takes/sends employee to Presbyterian Urgent Care location with the completed “Medical Treatment Referral” and “On The Job Injury” forms. The employee returns the completed “Medical Treatment Referral” form to the supervisor who evaluates the work status and sends ALL FORMS to Human Resources immediately. Your Cooperation is vital for this process.

ON THE JOB INJURYFollow-up:

If follow-up care is scheduled and Risk Management has accepted the claim, the supervisor must give the employee another “Medical Treatment Referral” form and allow the employee to return to the doctor.

If follow-up care is not scheduled or Risk Management has not accepted but the employee requests additional care, Human Resources will call Risk management for instructions prior authorizing any additional treatment. All employees who are out of work for more than five (5) calendar days must set up a conference with Human Resources, by phone or in person. This is required for receiving lost time benefits/compensation.

ATTE

NDANCE,

PUNCTU

ALITY

&

CLOSIN

GS

WEATHER RELATED CLOSING

In this industry the weather does not affect the status of the event therefore all third (3rd) shift employees must report to work despite weather conditions.

If poor weather prevents an employee from reporting to work, the absence will be without pay. However, with the approval of the Building Manager, the employee can use accrued vacation time to prevent the loss of income.

If a facility is closed because of poor weather conditions, employees will be notified by a recording available for listening by calling the switchboard at their respective facility. In this case, the absence will be with pay.

PUNCTUALITY POLICY

An employee must notify management of each tardy when reporting to work. The proper notice time is fifteen (15) minutes or more before the start of shift.

DAY SHIFT EMPLOYEES:

Please call Day time Foreman- Jerry Tobin at 704.688.8547

or call Leon Brown at 704.688.8505

NIGHT SHIFT EMPLOYEES:

Please call Event Conversion Supervisor- Jock Jones at 704.688.8549

or call Leon Brown at 704.688.8505

PUNCTUALITY POLICY

Notification from a family member, friend or co-worker is not acceptable unless it is an emergency situation and the employee is unable to contact the supervisor.

The employee is expected to contact the supervisor as soon as possible.

Providing proper notification does not excuse an employee from disciplinary action concerning tardiness

Following this protocol ensures accurate information is received and recorded.

ATTENDANCE POLICYAbsentee Policy

An employee must notify management of each absence when reporting to work before the start of scheduled work shift. Proper notification must be received at least one (1) hour before the start of scheduled work shift.

Employees will notify their designated supervisors of absence. If no supervisor is available, leave a message on their voicemail. When providing notification of being absent, an employee must state reason(s) for absence. Notification from a family member, friend or co-worker is not acceptable unless it is an emergency situation and the employee is unable to contact the supervisor. The employee is expected to contact the supervisor as soon as possible. Providing proper notification does not excuse an employee from disciplinary action concerning tardiness. Following this protocol ensures accurate information is received and recorded.

DAY SHIFT EMPLOYEES:

Please call Day time Foreman- Jerry Tobin at 704.688.8547

Or call Leon Brown at 704.688.8505

NIGHT SHIFT EMPLOYEES:

Please call Event Conversion Supervisor- Jock Jones at 704.6880.8547

Or call Leon Brown at 704.688.8505

ATTENDANCE POLICYConsecutive Days Absent

An employee must notify management when there will be consecutive days absent from work. This must be made in person to at least one (1) of your immediate supervisors. The employees must advise the supervisor of the anticipated date of return from consecutive days absence. Notification from a family member, friend or co-worker is not acceptable, unless it is an emergency situation and the employee is unable to contact the supervisor. If this is the case, the employee is expected to contact the supervisor as soon as possible. Upon return to work, an employee who missed time because of sickness must provide a medical note for our records. If a return visit to the doctor is necessary, the information must be stated in the medical note. Following this protocol ensures accurate information is received and recorded.

DAY SHIFT EMPLOYEES:

Please call Day time Foreman- Jerry Tobin at 704.688.8547

Or call Leon Brown at 704.688.8505

NIGHT SHIFT EMPLOYEES:

Please Call Event Conversion Supervisor- Jock Jones at 704.688.8549

Or call Leon Brown at 704.688.8505

POLICIES FOR OTHER FACILITIES

The Time Warner Cable Arena policies remain the same regardless of the various venues you may work. If you are to be absent of late to work you must call you immediate supervisor/manager. If there is no answer, leave a detailed voice message. It will be your immediate supervisor/manager to notify the other facility.

TIME W

ARNER CABLE

ARENA EVENT

OUTLIN

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NC

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T I ON

Lights:Arena Mode prior:

Sound:

Smoke and Haze:

Video: Arena Mode after:

Caterer:

Shore for Buses:

Portable Spots:

Cable Ramps: Main and Upper Level Spaces 8' 6' 8' Skirted 6' Skirted CHAIRS Bike Rack White Fencing

Main Lobby Set-Up Standard Set

Curtains: Trade Street (Exterior) 4 10 to 12 Standard Set

5th Street (Exterior) 4 10 to 12 Standard Set

Low e's Home Court

Arena Configuration Carolina Marketplace

West Seating: Front Court

East Seating: Executive Entrance 1 3

Dow n Aisles: Rock The Roof Top

Main Concourse

Stage:

Stairs: Main and Upper Level Totals 0 0 8 1 3 0 0

Pipe and drape:

First Row Sold:

Seating:

Mix Position: Event Level Spaces 8' 6' 8' Skirted 6' Skirted CHAIRS Bike Rack Notes

Distance from DSE: Production 1

Sound Production 2

Lights Stage

Camera Large Media Workroom

Bike Rack Small Media Workroom 2 4

Barricade

Floor Seating: Star 1

1st Row off of the stage Star 2

# of row s on the sides Star 3

# of row s in the middle Star 4

Chair set Locker Room 1

Fork Lifts Locker Room 2

Spots Officials Lounge

Load-out Back Court Basketball set-up

Trash Cans Visiting NBA

Locker Room 3

Towels: Locker Room 4

Event/Lower Level Totals 0 0 0 2 4 0

Standard

Special Requests

Loading Dock:

(5) locations TBD show day

Will need pow er for buses. Show carries 8 Buses at 5AM arrival.

200 amp, 3 phase

IT: Phone and Internet Needs (# of Lines per Backstage Room)

Basketball

Advanced w ith J. Womack

92' DSE of Stage

Note: Table and Chair Requests for Concourse and Backstage locations. If none are listed, please be prepared the morning of Load-In to set.

Please strike chairs starting from the front of the stage

Around mix after load-in

w ill use the house barricade in front of stage

(5) FOH Spots. Location TBD day of show

ALL ROWS 40"

Please have all Front of House cables ramped. Specif ically near f loor access points and cross aisles.

Conversion ContinuedPower / Misc Items

Basketball

The show w ill use smoke and haze

1 x 200 amp (SL) and (SR) 3 phase

1 x 400 amp services (SL) 3 phase

Please monitor trash cans outside of the Arena and empty multiple times throughout the evening. Please clean the sinks in the loading dock.

Please provide S. Holden w ith recap of all phones and Internet lines by 3pm for settlement purposes.

Jani KingPlease have (1) high speed drop and (1) phone line in Event Production #1 live prior to load-in

Parking list to be provided day of show by S. Holden

Please have all event spaces cleaned prior to load-in.Show production w ill need (4) phone lines exts. 7702, 7708, 7713 and 7715. Locations TBD day of show

(1) Load-in (1) Load-out

Sec. 2 (15 Row s), 7' cross aisle, Sec. 5 (7 Row s)

Please have all restrooms cleaned and stocked prior to load-in.

Please have trash cans next to stage and behind stage

Please have an IT Rep. onsite by 8am to drop any additional phones as rooms are assigned.

N/A

Please have (1) phone line ext. 7705 & (2) Internet drops live in Small Media Workroom at Load-in (Live Nation)

Will be betw een 1:00PM and 2:00PM. Please have additional chairs available.

10' from DSE of Stage

180 End Stage Configuration

In Basketball

108 to 111 Pushed in.

4'w x 8'd x 4h'

12'w x 8'd on the floor

First 3 row s continental seating

101/117 : 101/102 : 103/104 : 104/105 : 105/106 : 113/114 : 114/115 : 115/116 : 116/117

Row A all the w ay around except for 101/117 in basketball

8'w x 8'd x 1'h

Sec. 1 and 3 (15 Row s), 7' cross aisle , Sec. 4 & 6 (14 Row s)

Please low rer only the Rock the Roof Top curtain before load-in

Need a 12 x 8 quick change upstage location tbd

Need (2) 8 x 8 L shaped pieces on stage. Location tbd

Stage to be build 26' off back w all.

(2) Sets of stairs - House to provide

Maintenance/Conversion

52'w x 40'd x 5'h - HOUSE STAGE - Monitor w ing 12'w x 16'd x 2'h to be built 8' from downstage edge. (build in place before load-in)

CRVA FACILITY OPERATIONS ORIENTATION PRESENTATION

UPDATED 7/2012