Facility management in Sports
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Transcript of Facility management in Sports
Facility ManagementBy
Dr. Abdul Waheed Mughal Dean, Faculty of Arts,
Social Sciences & Education
01-11-2014
Facility Managers A facility manager’s most important
constituents(citizen) are the customers and employees.
Facility managers must report to numerous (several) stakeholders.
A. Politicians, B. Independent parties Govt. officials Sports Leaders
What is Facility Management? Managing sport and public assembly facilities
is often referred to as facility management, and the people who perform the task/duties are called facility managers.
The art and science of managing a facility to help meet the facility’s objectives, goals, and mission.
What is Facility Management? Facility management entails(involves) a
broad(wide,comrehensive) array(range) of disciplines including, but not limited to:
Planning: Pre-Constructional Planning Post Constructional Planning Building Management
Building systems, administration, markiting, budgeting, human resources
Event Management Event planning coordination, execution, logistics,
arrangements
What is Facility Management? Designing
What is Facility Management? Leasing:
What is Facility Management? Space Planning:
What is Facility Management? Project Management:
What is Facility Management? Capital Management
What is Facility Management? Construction Management:
What is Facility Management? Property Management:
What is Facility Management? Facility Marketing
What is Facility Management? Building and Operation Management:
What is Facility Management? A significant focus for facility management is
to make sure an existing facility runs smoothly(easily) and safe for its intended purpose.
Parking lots Bleachers Walkways Elevators & Escalators
Facility Management Summary
Facility management entails every aspect of making sure a building is operating efficiently in terms of safety, revenue production, tenant satisfaction, and preventive maintenance.
The Facility Manager Is the person responsible for coordinating all
the employees and involved in the facility to ensure that they work on behalf of the facility and help meet its short and long term goals and objectives.
The Facility Manager In a small facility, the facility owner may be
the manager and can be responsible for opening and closing the facility.
The Facility Manager For a large facility may have several hundred
full – and part-time employees handling everything, from cleanup crews to ushers and ticket takers.
Because of the diverse duties each facility manager faces, facility management can be considered both an art and a science.
ResponsibilitiesAccording to the International Facility Management Association (IFMA), facility managers are the critical element to implement any facility management plan and they need to understand and appreciate several distinct functions including:
Planning-both long and short-term; Financial forecasting; Property acquisition and disposal; Specifying work responsibility and space utilization; Architectural and engineering planning and management; Managing all phases of construction and renovation work; Managing maintenance systems and protocols; Managing all operations from administrative functions to
security protocols.
Management and Organization Planning all facility activities Organizing all personnel in appropriate departments
that optimize effectiveness Develop short intermediate and short terms plans Develop an inventory of available space and manage
that space Have a strong appreciation and understanding of
building design/planning, architectural design, engineering design.
Managing furniture and equipment for such area as concessions, locker rooms, and press box
Management and Organization Focus significant effort on budgeting, accounting, and
economic forecasting Managing construction projects or moving from one
area of facility to another Spend significant time on operations, maintenance,
and repairs Deal with security and life safety concerns Supervise general administrative department
FACILITY MANAGEMENT
When surveyed, facility mangers have highlighted that maintenance in fact absorbs the greatest amount of their time (17%) followed by space management (14%), interior design (11%), and budgeting and forecasting (9%).
Constituents Customers
promoters Tenants Ticket buyers Attending the event
Make sure that people can attend events within the facility in a safe and secure manner.
Constituents Internal Constituents
Boards/owners Employees Coworkers
Interest in the facility Mission and meets its goals Motivating Decisions making
Constituents External Constituents
Bankers Executives Politicians Others/influence the facility Media
The facility manager must reach beyond the facility to those who can exert influence on the facility.
Managerial Functions Mission
The overall ideal the facility wants to achieve; it focuses on general terms such as profitability, quality service, and workplace. It is impossible to plan without knowing what is to
be accomplished. It should states the end result envisioned by the
facility ‘s owner and encompasses the goals and objectives critical for the facility’s success.
Managerial Functions Planning
Focuses on setting goals and objectives and then developing the plan to reach those goals and objectives.
Short and long terms goals What to do, when to do it and how to do it Blueprint for the future
Managerial Functions Planning
Strategic plans – are designed to help achieve the highest-level
goals and objectives for the facility; that is why they are often called master plan.
Managerial Functions Operational plans –
Are more detailed and are used to help carry out the strategic plans. Operational plans can include single-use operational plans that may apply to a one-time event.
Managerial Functions Contingency plan –
Are plans that can be used if one of the other plans fail and the facility has to pursue another strategy.
Managerial Functions Goals and Objectives
Goals are a specific directive and objectives focuses on how to reach a goal.
Managerial Functions Strategic goals –
Are set by the highest-level managers and are introduced to affect and empower the overall facility for the log run.
Often focus on broader aspect such as market share, profitability, industry leader position, or changes in the facility.
Managerial Functions Tactical goals –
Are often introduced by midlevel managers and focus on what needs to be accomplished to reach the strategic goals.
Managerial Functions Operational goals –
Are set by low-level managers and are more short-term
Managerial Functions Management by Objective (MBO)
Managers and employees can work together to develop realistic and achievable objectives that make both parties happy
Managerial Functions Short-Term Planning
Typically cover less than one year and focus on activities that may have a sense of emergency.
Long –Term Planning Focus on long-term projections, which can be
influenced by political, geographical, and economic trends.
Managerial Functions Organizing
Refer to a blend of human resource management and leadership.
One of the most difficult tasks for a manager is to assign the right person with the right skills and interests to a given job.
Organizational flowchartFacility Owner(s)
Operation’s Professional services Marketing
The flowchart shows who reports to whom and what lines of managerial/supervisory responsibility are.
Managerial Functions Implementing
Refers to executing goals and objectives with the appropriate personnel.
Controlling Involves evaluating the results for individuals
who report to the manager and providing appropriate feedback, whether positive or negative.
Space Planning and Allocation Developing an inventory of available space Allocating available space Managing existing space Forecasting the possible future demand for
space
Architectural/Engineering Planning and Design
All facets of building design and planning Architectural design of the building Engineering design of building systems Estimating construction costs Planning future maintenance needs Planning for disasters that Documenting all phases of the design and estimating process Planning for renovations and future construction projects
Workplace Planning, Allocation, and Management
Workplace planning and design Furniture, equipment, and furnishing
specifications, acquisition, and management Analyzing maintenance needs and establishing
appropriate maintenance programs Planning concession, locker room, press box,
and related areas Art and memorabilia acquisition and
management
Budgeting, Accounting and Economic Forecasting
Budgeting for both the short and long-term Developing and implementing capital,
administrative, operations and maintenance budgets
Implementing appropriate accounting and expense tracking systems
Insuring economic justifications are accurate and making any necessary changes
Real Estate Acquisition, Management and Disposal
Site selection, evaluation, and acquisition Facility purchase or leasing Facility or land sale/disposal
Construction Project Management
Interviewing and hiring the right professionals, construction and trade personnel
Total project, construction, and procurement management
Preparation of “as built” documentation
Alteration, Renovation, and Workplace Installations
Alteration and renovation management Installing furniture, data communication
wiring, voice communication wiring, and security related wiring and equipment
Customizing and final touches Move management
Operations, Maintenance, and Repairs
Exterior maintenance of the building envelope (shell), roof, and windows Implementing various maintenance systems such as preventive,
breakdown, cyclical, grounds, road, and custodial maintenance Pest and rodent control Crowd management and ticketing disputes Trash and recycling disposal Hazardous (chemicals, asbestos, air quality, PCBs, etc…) management and
disposal Energy management to reduce costs Inventory management and procurement Repair of system components Disaster recovery and prevention
Telecommunications and Other Technology Management
Maintaining wiring and equipment Providing appropriate ventilation and security
for computer rooms Network management and documentation
Part 2
FACILITY MANAGEMENT
TOTAL FACILITY MANAGEMENT PACKAGE (TFMP)
• Planning• Administration• Operation• Marketing• Finance• Legal
PLANNING A FACILITY
Guiding principles: Facilities are built as a result of needs Cooperative planning is essential to the
design and construction of quality facilities
PRINCIPLES FORFACILITY PLANNING
Plan for participants & users Plan for multiple & shared use Plan for health, safety, legal, practicality, & attractiveness Plan for long-term Economical, easy to maintain Plan community collaboration
HEALTH CONSIDERATION IN FACILITY PLANNING
The site The building Lighting Climate control (hvac) Plant sanitation Acoustics
DETERMINING TEACHING STATION NEEDS
Elementary schools Secondary schools Colleges and universities Athletic training facilities Other gymnasium space
THE TEAM APPROACH TO FACILITY PLANNING
The planning team Architects and consultants Faculty, staff, participants, students, and community Visit & gather information from comparable facilities Approval of higher management
WORKING WITH THE ARCHITECT
Educational specifications Meeting with the architect Designing the facility Further critique with the architect Final processing
INDOOR FACILITIES
Locker, shower & drying rooms Gymnasiums Special activity areas Indoor swimming pools Athletic training and sports medicine
facilities Office and storage areas
GUIDELINES FOR GYMNASIUMS
The roof and ceilings The floor The walls Lighting Acoustics
SPECIAL ACTIVITY AREAS Adapted activities Weight rooms Racquet courts Dance and rhythms Wrestling and combative Gymnastics and tumbling
OUTDOOR FACILITIES Elementary school Junior high / middle school Senior high school University and college Outdoor swimming pools Outdoor pursuit
MANDATES ON FACILITIES FOR PERSONS WITH DISABILITIES
Architecture barriers act [1968] Section 504 - rehabilitation act Americans with disabilities act (ADA) [1990] Individuals with disabilities education act (IDEA)
[1997]
CONSTRUCTION TRENDS IN PHYSICAL EDUCATION AND SPORT
FACILITIES
Air-supported structures Minigyms and fitness corners Climbing walls Movable pool floors/walls Synthetic ice and snow Convertible roofs and walls
SHARED FACILITIES SCHOOLS AND PARK DISTRICTS SCHOOLS AND YMCAS COMMUNITY SWIMMING POOLS COMMUNITY TENNIS FACILITIES COMMUNITY ICE ARENAS COMMUNITY SKI FACILITIES COMMUNITY SOCCER FIELDS
GUIDELINES FORSHARED FACILITIES
Contractual agreements Written policies Consent forms/permission slips Liability insurance Management oversight to ensure compliance
w/contract Proper supervision at all times
THE END