“Tell me and I will forget. Show me

and I may remember. Involve me and

I’ll understand.” - Anonymous

EzDataMunchTM – A New Way To

Discover Your Data

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EzDataMunch is a cloud platform of Apps /

Playbooks / Templates for business managers to

analyze data quickly and comprehensively across

the organization at zero development cost.

Use a Playbook from the store, load your data, configure

your KPIs and start your Data Munching!

VISION

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CUSTOMER AND SOCIAL ANALYTICS: KEY DATA

DISCOVERY CHALLENGESFacebook

TwitterGoogle Analytics

Website analyticsEmail campaigns

Ad wordsCustomer Service

ApplicationCRM

Financial Information

Blogs, Competitors info

RSS FeedsIndustry info

Product reviewsGovernment data

Many more places to discover

customer insights

• Where is my customer? Who is my customer? What are they saying? What are they buying? Where are they buying?

• How is my brand perceived? What people are saying about my company, products, services, brand, etc.?

• How do I target them? Which is the most effective medium? Campaign planning – what, where & How?

• Campaign performance – KPIs, response rates, ROI, “Dreamer to Buyer” road-map

• Revenue forecasting using statistical modeling• Facebook / Twitter / Social media presence, top

influencers, sentiment analysis, competition analysis, listening post

• Product reviews, service reviews, financial insight, sales insight, service performance and many more KPIs…

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KPI’s

Quality

Customer

experience

Sales

Marketing

OperationsAgent

Utilization

R&D

Social Media

Productivity

% within secondsOccupancy rateFirst contact resolution

Metric scoresPolicies procedures

Customer surveysOpinions

Up-sell/Cross-sellNew customersIncremental revenues

Customer growthRetentionInsightsCompetition

Broken operationsCorporate service chain issues

First call resolutionOccupancy

ResourcesValue

MonitoringListeningSentiment

DATA INSIGHT CHALLENGES FOR BUSINESS MANAGERS

Poor end user

adoption to Reporting

Tools

Need data to drive

decision making

Uncontrolled data

governance

Multiple data sources: ERPs, financial, CRMs,

operational data

Lack of insight into current

operations or conditions

Data is stale, no

longer current

Lengthy

installations of Reporting

Tools / Applications

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BUSINESS MANAGER’S BI SOLUTION NEEDS

Objectives & Goals

Simplification &

Standardization

Data Integrity, Consistency & Transparency

Great Speed & Flexibility: What-if scenario, Predictive & Detailed analysis

Easy and Short Implementation

Cycle

Productivity Gains and Performance Improvement

User Friendly & Low

Maintenance

Real-time and Automated

Balance Score cards

Fast Response to Business Changes

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EZDATAMUNCH SOLUTION

Repeatable

Guiding Themes

Configurable

Visual & Impactful

Real Time

Contextual &

Predictive

Key Features

• Cloud enabled and hosted on RAPID managed servers. Similar to Workday or Salesforce.com. EzDataMunch also has an On Premise option.

• Playbooks / Apps that are highly configurable, insightful and flexible to client needs to enable rapid adoption and increase impact of the Platform

• Information displayed using highly visual mechanisms which are intuitive, credible and drive measurable results

• Action oriented approach will enable clients to analyze data at any point in time and allow decision making

• Playbooks have pre-built connectors for inserting client and external data to provide context in an easy way increasing accountability

Minimal new work for every new client

Easily configured for different use cases

Use of visual tools to enhance analysis and outcomes

Actionable - Display close to real-time information as events take place

Insights predictions, forecasts, Alerts

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BENEFITS OF EZDATAMUNCHTM SERVICE

Improve discovery and insight into information

and data across the Enterprise

One Single platform

Get to insights in a matter of days as opposed

to weeks and months

Fastest way to get insights

No development cost, No license cost, No

infrastructure cost

Lowest cost of data analysis

Pre-built Playbooks & Templates, by Role & by

Function – your KPIs the way you understand it

Best Visualizations, Unparalleled

insights

Pre-built BI Apps

Pre-built Data Models

Pre-built integration

with ERPs and leading

market products

Increased efficiency

and productivity,

innovation, improved

decision making,

Agility …

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Let’s Win some more customers!

THANK YOU

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CUSTOMER ANALYTICS

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CUSTOMER SENTIMENT ANALYSIS

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CALL CENTER / CUSTOMER CARE OPERATIONS ANALYSIS

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PRODUCT AND PRODUCT CATEGORY ANALYSIS

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ANALYZE WHAT CUSTOMERS ARE TALKING ABOUT

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AGENT PRODUCTIVITY DASHBOARD SAMPLE

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CUSTOMER CARE SLA ANALYSIS

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LOCATION AND CALL CLASSIFICATION ANALYSIS

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CLIENT SLA AND AGENT SLA ANALYSIS

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SOCIAL MEDIA HEALTH CHECKER

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LISTENING POST AND SENTIMENT ANALYSIS

09/10/2015 Page 20