Administrator access to features and functions described in the HLC Help documentation is dependent upon the administrator’s role and affiliation. Administrators may or may not have full access.

Express Services

HealthStream ExpressTM

HLC Services Contents

Updated: August 2011 i

Contents Accessing HealthStream Information .......................................................................... 1

Managing HospitalDirect ............................................................................................ 3

HospitalDirect Product Training ........................................................................................................ 4 HospitalDirect Complimentary CE ..................................................................................................... 5 HospitalDirect Live and Print CE/CME ............................................................................................... 5

Accessing the Customer Community ........................................................................... 6

Submitting an Enhancement Request ......................................................................... 7

Note: This guide is updated frequently. If you save or print this document, you should frequently cross-reference the date stamp on any local copies with the most current version posted in the Help system.

HLC Services Contents

Updated: August 2011 ii

HLC Services Accessing HealthStream Information

Updated: August 2011 1

Accessing HealthStream Information From the Services tab, you can access information available on the HealthStream website.

To view HealthStream Information

1. Click Course Library to view the current courseware library.

HLC Services Accessing HealthStream Information

Updated: August 2011 2

2. Click Products and Services to access information about HealthStream products.

3. Click About Us for additional information about HealthStream.

HLC Services Managing HospitalDirect

Updated: August 2011 3

Managing HospitalDirect HospitalDirect is an optional feature in which information and education from medical device manufacturers can be delivered through HealthStream Express. Administrators can choose which HospitalDirect offerings to make available for assignment and elective completion using the HospitalDirect management feature on the Services tab.

To manage HospitalDirect offerings

1. On the Services tab, click HospitalDirect. The Browse Devices page appears. Here you will have the ability to manage Devices, Online CE, and Live and Print CE/CME.

2. Click the category of product you wish to manage by selecting the appropriate icon in the upper right hand corner of the page.

The Devices link allows access to Product Training that must be requested by your facility. To participate in HospitalDirect Product Training you will need to make a request to the manufacturer. For information on how to make a request, see HospitalDirect Product Training.

HLC Services Managing HospitalDirect

Updated: August 2011 4

The Online CE link allows access to offerings of online Complimentary CE courses developed by HealthStream from grant funds from medical device and pharmaceutical organizations. For information on how to access these courses, see HospitalDirect Complimentary CE.

The Live & Print CE/CME link allows access to follow-up documents from HealthStream-sponsored live education events. An access code (obtained at the event) is required.

3. Click the name link of the desired offer. The Manage an Offer page appears. You may search by category, alphabetically, by manufacturer or specialty. You may also sort by status, and include offers made to subsidiary institutions.

4. Click Course Overview to view detailed course information.

5. Click Course Preview to preview the course. 6. Initial offerings are marked Pending by default. If you wish to make the HospitalDirect offering

available in HealthStream Express, choose Accept from the Offer Status list. If you wish to decline an offering, choose Decline from the Offer Status list. Note: Once a status is marked Accepted or Declined, the status cannot be changed. If you do not choose to activate a HospitalDirect offering, you may wish to leave the status Pending so that you can accept the offering at a later time. Offerings left Pending are not visible to students as electives and are not available for assignment.

7. In the Common Name box, add a name for the offer, if desired. 8. Click Save. 9. If you do not wish to accept the device, you can click Return to Devices to make another selection. 10. On the Browse Devices page, click Online CE if you wish to view offers for complimentary

continuing education courses. Repeat steps 2-9 to manage offers for continuing education courses.

HospitalDirect Product Training HospitalDirect is a combination of online courseware, resources, testing, evaluation, distribution and reporting tools that enable medical device companies and IT vendors to develop and distribute training on their products to healthcare provider-based staff. It reduces training time and expense for both the company and the healthcare provider; improves the quality of overall training by enabling users to gain basic knowledge of products prior to onsite training sessions; and increases staff satisfaction, loyalty, and retention by enabling providers to offer training at any time to their staff. In addition, the training can be used long-term to train new users as they join a hospital’s staff. In addition to benefiting your customers,

HLC Services Managing HospitalDirect

Updated: August 2011 5

HospitalDirect provides you with the ability to track usage and receive invaluable feedback from your customers.

HealthStream has developed a unique URL for you to request product training from device organizations that currently have courses available through HealthStream and make recommendations of training on products that would be beneficial to your facility. Please visit www.healthstream.com/HDrequest.

HospitalDirect Complimentary CE HealthStream is dedicated to improving the quality of healthcare by developing the people who deliver care. We are pleased to offer over fifty Complimentary CE courses for nurses, pharmacists, rad techs, respiratory therapists, case managers and physicians. Complimentary CE courses are turned on for your students at your discretion through the acceptance of a HospitalDirect offers.

HealthStream has developed a unique URL for you to suggest continuing education topics. Please visit www.healthstream.com/CErequest.

HospitalDirect Live and Print CE/CME Course offerings located in the Live and Print CE/CME product category in HospitalDirect are not actual courses. In addition to online Complimentary CE, HealthStream sponsors live and print based activities. Students who attend or complete these activities have the ability to complete the registration and evaluation online and obtain a record of completion on their HealthStream transcript. Completion of these activities requires an access code which can be found in the syllabus or study guide.

HLC Services Accessing the Customer Community

Updated: August 2011 6

Accessing the Customer Community The customer community is an online networking tool for HealthStream Express administrators.

To access the customer community

Access the customer community in one of the following ways:

• On the Services tab, click Customer Community. • Click Discuss in the upper right-hand corner of any page of HealthStream Express.

Note: If you had access to the customer community before June 16, 2011, your user ID and password may not have been identical to the user ID/password you use to access Express. On June 16, 2011, the customer community was updated to accept Express credentials and your account was updated accordingly. If prompted for a user ID and password, enter the same user ID and password you use to access Express. If you have trouble with access, please contact HealthStream Customer Support.

HLC Services Submitting an Enhancement Request

Updated: August 2011 7

Submitting an Enhancement Request Customers may submit enhancement requests to HealthStream using the Idea Box.

To submit an enhancement request

1. On the Services tab, click Idea Box. A Zoomerang survey will launch, as shown below.

2. Follow the on-page instructions for completing and submitting the survey. Note: You will not receive a personal response when you submit an enhancement request. Your request will be reviewed by the HealthStream Systems Team.

HLC Services Submitting an Enhancement Request

Updated: August 2011 8