Experiential Learning Programs - KNOLSKAPEwebassets.knolskape.com/.../KNOLSKAPE_Program-List.pdf ·...

Simulation Driven Programs www.knolskape.com

Experiential Learning Programs

Transforming talent through simulation driven workshops


About KNOLSKAPE

KNOLSKAPE is an award winning serious gaming

and simulation software company focusing on

talent transformation. Since 2008, we have been

delighting managers from Fortune 500

companies, students at top B-schools, topnotch

academicians and recruiters with our simulation

based products and services.

We believe that the best way of learning and

assessing capabilities is by doing. Keeping with

this philosophy, we have been developing

engaging, immersive and real life-like products

and services such as business simulations,

multimedia case studies, and virtual learning

tools. In 2012, we bagged the APAC HR Award for

best simulation solution and the Red Herring Top

100 Asia award. KNOLSKAPE is a NASSCOM Top 10

Emerge Company in 2012.


Top 10 reasons why experiential learning is the future of learning

In the last two decades, we have seen numerous innovations that have disrupted the traditional

pedagogy of learning, as we know it. Through simulation-driven experiential learning,

KNOLSKAPE has transformed the way we learn today. Below are the top ten reasons why we

believe experiential learning is the future of learning:

1. Accelerates learning and produces durable learning outcomes

2. Cements crucial skills gaps by bridging theory and practice

3. Provides safe learning environment for learners to learn and practice actions to attain

mastery

4. Generates enormous engagement levels across generations of learners

5. Creates better decision makers in the organization

6. Provides better handle on ROI for training and assessment investments

7. Brings individuals and teams together by fostering a sense of purpose

8. Provides accurate methods for assessing capabilities

9. Produces demonstrable mindset changes in individuals and teams

10. Creates empowered learners by promoting personalized learning

Our panel of trainers

Our panel of trainers includes ex-CEOs, executive coaches, consultants, entrepreneurs and professors from top 10 business schools in India and abroad.

Indicators illustrating the business impact of KNOLSKAPE’s simulation-driven programs


1. Leading Successful Change The ‘Leading Successful Change’ program is designed to improve the odds of success of change initiatives by equipping change agents with the right skills and providing a safe learning environment to practice the skills.

This day-long program provides the latest research and best practices to lead change successfully in your organization. The highlight of the program is ChangeQuest, a dynamic software simulation that helps participants bridge the gap between theory and practice of leading successful change.

Key Benefits Through this program, the participants will learn how to:

Approach change management strategically

Reduce organizational resistance

Drive momentum in the change process

Make change stick

Execute change management strategies successfully by applying the right tactics

Business Outcomes 1. Increases chances of success in implementing organizational changes 2. Improves agility in execution leading to a competitive edge in the marketplace 3. Enhances alignment leading to friction-less work environment

Skills / Concepts Change Management, Influencing Skills, Leadership and Change, Stakeholder Management, Innovation Marketing

Target Audience

Consultants, Emerging Leaders, Innovation Managers, Project Managers, Program Managers

ChangeQuest Simulation


2. The Adaptive Leadership Program ‘Being a leader is easy; the hard part is getting people to follow’ – General William Tecumseh Sherman. This witticism hits home with today’s leaders as the very definition of leadership is undergoing a transformational change. We are witnessing a fundamental shift from the command and control paradigm of leadership to one where teamwork and collaboration are the corner stones. Gone are the days when a leader could get away by saying it is my way or the highway. Today, to be a true leader, one needs to be able to use social influence and flex one's leadership style with diverse sets of people to get things done. Just as in the game of golf, where a golfer picks a club that is best suited for the stroke, a leader is expected to pick the style that best suits the needs of the situation. This day-long program introduces the participant to a true-to-life software simulation called iLead, where one has to produce extraordinary results by flexing leadership styles in a team setting.


Achieve high performance in teams by using the right leadership styles

Appreciate the need to flex leadership styles based on the needs of the situation

Motivate and up-skill team members by identifying and responding to their needs

Business Outcomes 1. Increased team performance 2. Promotes retention and high morale in teams 3. Improved relationships in teams

Skills / Concepts Adaptive Leadership, People Management, Leadership Development

Target Audience

Emerging Leaders, First-time Managers, Middle-level Managers

iLead Simulation


3. Leading Without Authority As Robin Sharma, the author of ‘The leader who had no title’ aptly puts it, ‘You don’t need formal authority to lead anyone; only a desire to be involved and the commitment to making a positive difference’. Increasingly, individuals without formal authority are expected to lead and make decisions that can produce extra-ordinary results for the organization. This is a tough ask for the individuals because leading without authority requires a fundamental mindset change. Unlike conventional leadership where position and formal power are the crucial ingredients, leadership without authority requires a person to use completely different skills to get things done. This day-long program helps participants gain mastery over the three main pillars of leading without authority: Influence, Commitment and Responsibility. This program enables participants to not just learn the concepts of leading without authority but also apply them in a safe learning environment.

Key Benefits Through this program, the participants will learn how to: Build social capital within organizations to lead important initiatives

Navigate the traditional power centers while leading without authority

Exert positive influence over people whom they may not directly manage

Business Outcomes 1. Increases sense of ownership and empowerment in individuals 2. Promotes a healthy social culture that cuts across organizational silos 3. Enables better agility in execution

Skills / Concepts Influencing Skills, Stakeholder Analysis, Social Capital

Target Audience

Emerging Leaders, Consultants, Project Managers, First-time Managers



4. Influencing Skills From selling an idea to the client to securing resources for a project to driving positive outcomes in a team, influencing skills find application in a wide variety of daily situations. Mastering influencing skills is of paramount importance, not just for the leaders but also for practically everyone in the organization in order to get things done.

The day-long ‘Influencing Skills’ program is designed to help participants understand their influencing styles, expand their spheres of influence, identify the social styles of others, and produce great outcomes using time-tested influencing strategies. This program enables participants to learn by doing, using an award winning software simulation called ChangeQuest.


Identify social styles of others and adapt communication styles for greater impact

Build trust and empathy, thereby leading to reduced friction and greater co-operation

Employ various influencing strategies to produce stellar outcomes

Understand how to manage multiple stakeholders to align expectations and outcomes

Business Outcomes 1. Forges better professional relationships within and outside the organization

2. Enables effective staff communication and greater agility in times of change

3. Improves top-line and bottom-line results

Skills/Concepts Influencing Styles, Social Styles, Stakeholder Management

Target Audience Sales Leaders, Consultants, Project Managers, People Managers



5. Leading Successful Sales Teams For any organization, the sales force is a major growth engine and a critical source of revenues. Leading a sales team is therefore a high stakes activity and requires a lot of skill and practice.

The ‘Leading Successful Sales Teams’ program has been designed to impart the necessary skills to the participants to lead a high performance sales team and to provide them a simulated environment to practice their skills. This day-long program includes iLead, an award winning software simulation that helps sales leaders hone their leadership styles in a safe learning environment.


Lead a sales team using the right leadership styles

Manage a sales pipeline

Appreciate the need to flex leadership styles based on the needs of the situation

Business Outcomes 1. Improves top-line performance 2. Promotes retention in sales teams 3. Improves skill and morale in sales teams

Skills/Concepts Leadership Styles, Adaptive Leadership, Sales Pipeline Management, People Management

Target Audience Business Development Managers, Sales Leaders, Consultants, Business Leaders

iLead Simulation


6. Financial Acumen for Non-Finance Managers As organizations and businesses strive to maximize value, it is imperative that managers across the board have a firm grasp on financial concepts. Without firm grounding in Finance, managers may end up taking decisions that are sub-optimal from a financial stand point and may significantly erode value for the organization.

The ‘Financial Acumen for Non-Finance Managers’ program provides managers with a comprehensive introduction to Finance and Financial statements analysis. It aims to give managers who are not financial specialists an understanding of the financial consequences of strategic decisions and equip them with tools to integrate the financial approach into their decision-making.

The two-day workshop is packed with real life case studies, simulations, discussions and hands-on exercises to bring the concepts to life.


Read and understand Financial Statements

Analyze investment decisions

Develop budgeting plans

Value projects and firms

Business Outcomes 1. Promotes value-based management across the organization 2. Integrates financial approach into key decisions that are made in the organization 3. Increases effective communication between managers and accounting and finance

functions

Skills/Concepts Financial Statement Analysis, Time Value of Money, Project Valuation, Budgeting, Firm Valuation

Target Audience Non-Finance Managers

Finance Simulation


7. Managing Projects for High Impact In an increasingly complex business environment where organizations strive to deliver high quality projects at a faster pace, project managers hold the key to success of the organization. The ‘Managing Projects for High Impact (MPHI)’ program helps participants learn the comprehensive framework for project management that incorporates a full range of proven approaches and emerging concepts. The highlight of the program is a software simulation called ‘Proman’ that places the participant in the shoes of a project manager who has to manage a complex project. This program can be delivered in the following formats: MPHI Lite (Duration: 1 day) and MPHI Advanced (Duration: 2 days).


Identify and reduce organizational barriers to effective project management

Understand the challenges in managing project resources to deliver superior results

Lead project team members even without formal authority

Manage multiple stakeholders effectively to ensure project success

Understand the financial implications of projects

Business Outcomes 1. Improves top-line and bottom-line performance 2. Enables timely delivery of projects thereby increasing predictability of revenues 3. Increases stakeholder satisfaction

Skills/Concepts Project Estimation, Risk Management, Project Staffing, Project Execution, Stakeholder Management, Team Leadership, Business Acumen

Target Audience Project Managers, Product Development Managers, Business Line Managers, IT Managers, Financial Managers, and other business professionals

ProMan Simulation


8. Technology Risk Management We live in a hyper connected world where the pace of change is relentless, impermanence is the norm and there is an ever-increasing problem of signal vs. noise. Given that today we are completely dependent on IT for day-to-day operations, the cost of IT breakdown is unimaginably high. A recent study showed that 59% of managers surveyed were sadly unaware of the risks relating to technologies they deploy in their organizations. The day-long ‘Technology Risk Management’ program helps participants get sensitized to the risks involved with technologies inside organizations. It also helps them gain an understanding of how to manage these risks. The program includes an intense simulation called IT Risk Pro that places the participants in the shoes of a senior leader and introduces various scenarios ranging from disasters in operational aspects of the business to major strategic misalignments.

Key Benefits Through this program, the participants will learn to: Prioritize risks

Manage risks as a portfolio

Develop the ability to wear both the strategic as well as tactical hats while dealing with risk management

Business Outcomes 1. Generates awareness for risks that impact businesses 2. Promotes holistic thinking towards managing risks 3. Helps save precious resources by employing a systematic approach to risks

Skills/Concepts Managing Risk Portfolios, Strategic and Operational Risk Management, IT-Business Alignment

Target Audience Business Transformation Managers, Project Managers, Business Managers, IT Managers

IT Risk Pro Simulation


9. Managing Technology Transformations In the last decade, we have witnessed some fundamental transformations in business. Digitization of business has ushered in innovative business models, business processes, and organizational structures. Not all companies, however, have been able to successfully cross the chasm between the old and the new paradigms. A big reason why many companies fall by the wayside, despite their intent to adopt the new paradigm, is the lack of understanding of the dynamics of technology transformations.

The ‘Managing Technology Transformations’ program equips participants with strategic frameworks that help them focus on the right transformations for an organization. It also provides tools and techniques to govern transformations. The day-long program helps participants deal with the people aspect of the transformation process through award winning software simulations namely ChangeQuest and GovernIT, where the participant brings in a transformational change in an organization and tries to overcome the organizational obstacles.

Key Benefits Through this program, the participants will learn to:

Apply strategic frameworks to bet on the right transformations

Govern transformations using appropriate decision rights frameworks

Overcome organizational obstacles during the transformation process

Business Outcomes 1. Improves odds of success in technology transformation initiatives 2. Builds a resilient organization that can withstand change 3. Improves organizational agility thereby enabling competitive edge in the marketplace

Skills/Concepts Enterprise Architecture as Strategy, IT Governance Models, Operating Model, Decision Rights, Change Management

Target Audience Business Transformation Managers, Business Consultants, IT Architects, Program Managers, Business Leaders

GovernIT Simulation



10. Governing IT for Value Maximization IT Governance deals with managing IT risks, value and establishing control processes, while judiciously allocating decision rights. IT Governance is a topic that many companies are trying to master. Here are some reasons why:

1. We spend a lot on IT: The worldwide spending on IT and ITES is in excess of USD 3.2

trillion 2. IT is everywhere: Failure of IT systems can lead to the collapse of the enterprise 3. Legal ramifications : Regulators and stakeholders are increasingly getting involved in

technology policies

The day-long ‘Governing IT For Value Maximization’ program helps participants extract value from IT investments, control the processes and manage risks with confidence. The highlight of the program is a software simulation called GovernIT that places the participant in the shoes of a consultant who is responsible for governing technology strategy of a company.


Invest in the right kind of IT initiatives to deliver value

Align IT with Business

Manage risks to protect value

Allocate decision right appropriately to ensure success of IT initiatives

Business Outcomes 1. Helps extract ROI from IT investments 2. Enables managers to protect value through proper IT risk portfolio management 3. Facilitates seamless operations through better control of IT processes

Skills/Concepts IT Governance Models, Operating Model, Risk Portfolio, Decision Rights

Target Audience Business Transformation Managers, Business Consultants, IT Architects, Program Managers, Project Portfolio Managers

GovernIT Simulation


11. Big Picture Thinking Using Business Model Canvas We live in the era of big data and the black swans. Managers are constantly inundated with details and spurious trends. Unless, one takes a step back away from the details, there is a danger of losing one’s perspective on the big picture. In a fast changing business world, nothing could be more dangerous.

The day-long ‘Big Picture Thinking’ program provides an opportunity for participants to think at a big picture level, understand the moving parts of businesses, their relationships and structure. Using the industry acclaimed Business Model Canvas, participants learn to look at a business and come up with the elements of the business model. They gain mastery over the process of value creation and delivery.


See the relationships among the parts of the business model

Identify hypothesis, assumptions and risks behind the business

Find ways to add value or reduce cost

Brainstorm market disruption strategies

Business Outcomes 1. Brings in innovative ideas for constructing new business models 2. Unlocks potential in the existing model through enhanced value or reduction in cost or

both 3. Drives shared vision within the organization

Skills/Concepts Business Model, Business Model Canvas, Value Creation, Innovation, Disruption

Target Audience Business Transformation Managers, Business Consultants, Business Unit Heads, Mid Managers

Business Model Tool


12. Advanced B2B Marketing High risk, large transactions, diverse channels, multiple stakeholders, tough negotiations, strategic alliances, intensive relationship building – The challenges of business-to-business marketing could not be more complex. And they are changing all the time. To meet the complex, rapidly changing demands of the industrial or business-to-business environment, marketing executives need a thorough understanding of how a range of issues – from segmentation to pricing to customer relationships – interconnect and can increase efficiency and improve performance. By providing this understanding, the ‘Advanced B2B Marketing’ program enables you to create your own personal road map for execution using the cutting-edge simulation called INDUSTRAT. The three-day long ‘Advanced B2B Marketing’ program is specifically designed to meet the needs of busy business-to-business marketing executives.


Apply strategic industrial marketing concepts and tools in a risk-free environment

Incorporate the learning gained from the program into his/her industrial marketing Implementation

Business Outcomes 1. Enables marketing managers to track key marketing metrics to create value 2. Equips managers with understanding of competitive dynamics and industry realities 3. Produces future ready managers who have the ability to think of ‘What if’ scenarios

Skills/Concepts B2B Marketing, Competitive Analysis, Industry Analysis, Strategic Thinking, Collaboration

Target Audience Marketing and Sales Managers, Business Leaders

INDUSTRAT Simulation


13. Building Business Acumen Companies today have to relentlessly focus on value creation, value delivery and value capture to stay relevant. In order to do this effectively, companies need to build business acumen not just inside the boardroom but also at all levels of the organization.

The ‘Building Business Acumen’ program provides the participants an intuitive appreciation and understanding of how your company makes money. It includes a thorough understanding of the drivers of profitability and cash flow, a market-focused approach to the business, and an overall big picture understanding of the business model of the organization.

The two-day long program allows the participants to experience business decision-making through the use of cutting edge software simulations and tools, such as ‘Build Your Business’ simulation, Strategy Software Toolkit and the Business Model Canvas.


Construct the big picture of your business

Understand, interpret and analyze financial statements

Appreciate the inter-connectedness of various business decisions and their impact on the financial numbers

Apply strategic thinking and execution principles in their individual focus areas

Business Outcomes 1. Leads to improved top-line and bottom-line outcomes 2. Promotes strategic thinking to unlock potential 3. Emphasizes the importance of execution as a key discipline to create value

Skills/Concepts Business Models, Strategic Thinking, Financial Statement Analysis, Strategies for Growth, Execution

Target Audience First-time Managers, Mid Managers, Business Leaders

Business Model Tool

Build Your Business Simulation


14. Achieving Excellence in Strategy Execution There are two key things a leader influences when it comes to producing results: Strategy and Execution. Leaders across the board seem to agree that the strategic formulation process is a lot easier than execution. The reason being, the first requires mainly a stroke of a pen or the click of a mouse, while the second requires behavioral change. The ‘Achieving Excellence in Strategy Execution’ program offers a lot more than theories for formulating strategies. The program focuses on not only the ‘what’ but also the ‘how’ of execution. Through the use of software simulation namely GovernIT, case studies and Business Model Canvas, this two day long experiential program aims to achieve a behavioral change in the participants.


Connect the big picture of an organization with the execution process

Take business decisions confidently to implement strategies

Appreciate the importance of structure, motivators, information and decision rights for flawless execution

Focus on key metrics that matter for achieving results

Business Outcomes 1. Leads to improved top-line and bottom-line outcomes 2. Emphasizes the importance of execution as a key discipline to create value 3. Creates alignment between senior management and the rest of the organization

Skills/Concepts Business Models, Strategic Thinking, Strategies for Growth, Strategy Execution, Strategic Alignment

Target Audience First-time Managers, Mid Managers, Business Leaders

Govern IT Simulation


15. Mastering Strategic Thinking Blurring of industry and geographical boundaries, along with the relentless advancements in technology makes corporate strategies go stale at a rapid pace. The average shelf-life of strategy, as a result, is shrinking rapidly across industries. This requires business leaders to go back to the drawing board and re-think the strategy more frequently than ever. The day-long ‘Mastering Strategic Thinking’ program provides a suite of strategy thinking tools which includes Business Model Canvas, SWOT Analysis, Porter’s Five Forces Analysis and BCG Matrix to the participants and enables hands-on experiential learning wherein participants challenge conventional notions of strategy and come up with radical new ideas.


Think out-of-the-box on strategic issues

Identify disruptions that may be just round the corner

Formulate and articulate new strategies to meet business challenges

Business Outcomes 1. Identify hypothesis, assumptions and risks behind the business 2. Find ways to add value or reduce cost 3. Brainstorm market disruption strategies

Skills/Concepts Business Models, Strategic Thinking, Strategies for Growth, Strategy Execution, Strategic Alignment

Target Audience Business Transformation Managers, Business Consultants, First-time Managers, Mid Managers, Business Leaders

Business Model Tool


16. Delivering High Performance through Client Centricity Client centric businesses ensure that the client is at the center of a business's decision-making process. These businesses believe that their clients are the only reason that they exist and use every means at their disposal to keep the client happy and satisfied. The reality is, today, being client centric is not an option, it is a must-have mindset for business survival. The two-day long ‘Delivering High Performance through Client Centricity’ program helps participants appreciate the mindset required to be client centric. Through a series of software simulations namely ChangeQuest and Inbox, interactive case studies and other experiential learning products, participants learn to deliver high performance by building relationships, managing expectations and delivering delight to the clients.


Understand social styles of oneself and that of the clients

Appreciate the need to flex social styles to build great relationships with the clients

Empathize with the client and build meaningful conversations

Nurture trust by building credibility, maintaining reliability and being client-minded

Manage conflicts with clients in a way that business relationships are not compromised

Business Outcomes 1. Helps deliver exceptional client satisfaction scores 2. Enables repeat business with the client, thereby lowering client acquisition costs 3. Generates new businesses through positive word of mouth and references

Skills/Concepts Client Centricity, Relationship Building, Stakeholder Management, Conflict Management

Target Audience Account Managers, Sales Managers, Delivery Managers, Consultants



17. Managing Critical Resources: Time, Money, People and Client Relationships We live in an era of multi-tasking. In the current business environment, where there is a perennial need for constant improvement, professionals find themselves doing more than ever before, juggling multiple priorities and stakeholder outcomes at the same time. Doing this takes special skill and practice. When done right, professionals produce outstanding results for themselves, their teams and their organizations. But when done wrong, the results can be catastrophic. Such is the importance of managing critical resources: Time, Money, People and Client Relationships. This day-long program invites the participants to step into a ‘Day in the Life of a Professional’ and through the use of an innovative simulation called the Inbox simulation, recreates a working day in their lives.


Manage their time wisely

Delegate tasks and decision making judiciously

Take decisions that maximize ROI on budgets

Be responsive to client issues and improve client satisfaction

Business Outcomes 1. Enhances productivity of individuals and teams 2. Helps achieve excellent client satisfaction scores 3. Forges greater co-operations within teams that ensures seamless process flow

Skills/Concepts Time Management, Delegation, Responsiveness, Client Centricity and Satisfaction

Target Audience Front-line Managers, Mid Managers, Customer Care Professionals, Sales Professionals, Project Managers

Inbox Simulation


18. Consultative Selling Consultative selling is a sales model that focuses on the problem identification, where the salesperson serves as an expert on recognizing client’s problems and resolving them. The key to success as a consultative sales person is the ability to become a trusted advisor of the client.

The ‘Consultative Selling’ program provides the participants proven approaches to build trust with the client and to deliver delight by selling products and services that exactly match the needs of the client. This day-long program comes packed with a dynamic software simulation called ChangeQuest, role plays and interactive case studies to make the learning effective and durable.


Apply time-tested approaches for consultative selling to produce stellar results

Nurture trust by building credibility, maintaining reliability and being client-minded

Ask insightful questions that uncover the unspoken problem areas

Understand client’s pain points and generate options to best solve the issues

Business Outcomes 1. Improves top-line of the company 2. Fosters better relationships with clients; reduces client acquisition costs 3. Helps deliver exceptional client satisfaction scores

Skills/Concepts Consultative Selling, Client Centricity, Relationship Building, Stakeholder Management

Target Audience Sales Professionals, Account Managers, Delivery Leads



19. Equity Research Analysis

Stock portfolio managers and analysts face the arduous task of predicting a firm’s outlook under conditions of extreme uncertainties in the market. Their ‘Buy / Sell’ recommendations on firms can have a deep impact for investors and hence it is highly critical that they arrive at the right decisions. Today, analysts carry out these mission-critical roles without a risk free learning environment to practice their decisions in. The ‘Equity Research Analysis’ program is not just a typical academic program; it is a hands-on, high impact simulation driven learning experience. Using eValuation, a cutting-edge simulation developed by KNOLSKAPE, this day-long program simulates a year in the life of an Analyst who is tasked with making stock recommendations with the objective of achieving maximum returns.


Interpret a firm’s financial statements and its impact on the stock price

Discern between high and low impact news events that can cause major fluctuations in a firm’s stock price

Use different valuation methods to accurately value the company and arrive at useful recommendations for investors

Business Outcomes 1. Improves client satisfaction scores 2. Enhances productivity of individuals

Skills/Concepts Equity Research, Valuation Methods, Financial Statements

Target Audience Equity Analysts, Banking Professionals, Finance Professionals

eValuation Simulation


20. Managing Innovation

The focus of innovation management is to equip the organization to respond to an external or internal opportunity, and tap into its creative talents to introduce new ideas, processes or products. Importantly, innovation management is no longer the responsibility of the R&D function; practically everyone in the organization can contribute. By utilizing appropriate innovation management tools, management can trigger and deploy the creative ideas of the entire organization towards the continuous development of the company. This two-day long workshop uses innovation management tools such as INBO (Identifying New Business Opportunities), Business Model Tool and an award winning simulation called Change Quest to help participants learn the critical elements of designing, developing and marketing innovative products and services.


Source creative ideas from within the organization

Apply practical approaches to deliver, foster and promote innovation

Understand the role of networks and collaboration in the successful management of change and innovation

Business Outcomes 1. Improves top-line of the company 2. Promotes strategic thinking to unlock individual potential 3. Brings in innovative thinking for better business results 4. Promotes holistic thinking towards managing innovation and change

Skills/Concepts Fresh Thinking, Innovation Marketing, Innovation Management, Change Management, Business Model Canvas, Influencing skills

Target Audience Innovation Directors, Senior Decision Makers, Business Strategists, Senior Managers, Consultants


INBO Simulation


Our Client Snapshot

Contact Us For more information, please feel free to reach us at the any of the contacts mentioned below:

Experiential Learning Programs - KNOLSKAPEwebassets.knolskape.com/.../KNOLSKAPE_Program-List.pdf ·...

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