Exchange Ticketing Zenon[1]

8/14/2019 Exchange Ticketing Zenon[1]

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Exchange Ticketing Course

Address: 24 Alkeou St, EngomiP.O.Box 25326, 1308 Nicosia CyprusTel: 357-22664515, Fax: 357-22664502,SITA:NICXZCYe-mail:[email protected]

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Table of Contents

EXCHANGE TICKETING TIPS........................................................................1

EVEN EXCHANGE..........................................................................................2

WHERE TO LOOK! ...........................................................................................2

EVEN EXCHANGE P HASE 3 ............................................................................3

EVEN EXCHANGE P HASE 3.5 .........................................................................6

EVEN EXCHANGE P HASE 3.75 .......................................................................9

EVEN EXCHANGE P HASE IV......................................................................... 12

ADDITIONAL COLLECTION..........................................................................15

WHERE TO LOOK! .........................................................................................15

ADDITIONAL COLLECTION P HASE 3...............................................................16

ADDITIONAL COLLECTION P HASE 3.5............................................................20

ADDITIONAL COLLECTION P HASE 3.75..........................................................24

ADDITIONAL COLLECTION P HASE IV ............................................................. 28


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EXCHANGE TICKETING TIPS

These notes are to help you to establish exactly what format is required for yourexchange transaction.

1. You must have the ticket to be exchanged in your possession at the time ofmaking the reissue entry unless it is an electronic ticket.

2. You need to establish whether this is an even exchange or an additionalcollection. (The fare must be recalculated from the point of origin in theoriginal currency using the NUC rate of exchange which was in effect on thedate of original issue).

3. You need to establish whether the ticket to be exchanged has ever beenreissued before. (First Reissue or Subsequent Reissue)

Note

Whenever a ticket is being reissued against a PNR which contains more that onepassenger, the name relate format must also be added to your formate.g. N1.1

UNUSED TICKET

1. The itinerary prices as required just by entering WP .Make the regular even exchange/additional collection entry.

2. The itinerary prices as required by entering WP and with the inclusion of apricing qualifier i.e. passenger type, segment select etc .Make the regular even exchange/additional collection entry, remembering toinclude the relevant pricing qualifier.

3. The itinerary prices as required by entering WP and with the inclusion of apricing qualifier 3.5 or 3.75 i.e. force fare or discount etc .Make the regular even exchange/additional collection entry, remembering toinclude the relevant 3.5 or 3.75 pricing qualifier.

4. The itinerary no longer prices by entering WP . A Phase IV must be built .Build the Exchange Phase IV and then make the Phase IV evenexchange/additional collection entry.

PARTIALLY USED TICKET (INTERRUPTED JOURNEY)

This type of transaction must always be based on a Phase IV . The fare must berecalculated from the point of origin and the full routing of the itinerary must be shownon the new ticket.Build the Exchange Phase IV and then make the Phase IV even exchange/additionalcollection entry.

___________________________________________________________________________________Zenon NDC Ltd 1 Exchange Ticketing Course

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EVEN EXCHANGE

WHERE TO LOOK!

The fare for the new itinerary is of the same or lower cost than the ticket already heldby the passenger. This applies to both the base fare and the tax. The ticket held canbe reissued with No Additional Collection.

Before attempting to reissue a ticket there is certain information you must know.Without this information you are unable to complete the exchange ticket transaction.

Has the ticket ever been exchange/reissued before.?

First Reissue

1. The original ISI (International Sales Indicator) code. (ISI box)2. The number of the ticket which is to be exchanged including the 3 digit airline

code, excluding the check digit.3. The coupon numbers which are to be exchanged.4. The date and place of ticket, originally issued. (Date box and Place of Issue box)5. The IATA number belonging to the original issuing office. (Issuing Office Code

box)6. The original form of payment. (Form of Payment box)

7. The validating airline, baggage allowance and validity dates required for the newticket.

Subsequent Reissue


code, excluding the check digit.3. The coupon numbers which are to be exchanged.4. The original ticket number (Original Issue box)5. The date and place of ticket originally issued. (Original Issue box)6. The IATA number belonging to the issuing office of the original ticket. (Original

Issue box)7. The form of payment from the original and any subsequent reissues. (Form of

Payment box)8. The validating airline, baggage allowance and validity dates required for the new

ticket.


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Even Exchange Phase 3

The itinerary prices as required just by entering WP (and/or adding pricing qualifiers).There is no additional money to be collected.

e.g. WP

First Reissue

WETSITI0481234123123/A/ /01MAR03NIC/91234567 FEFCASH ACYBA*20K V1/2* 19JANY*ECYP

Subsequent Reissue

WETSITI0481234123123/A/0481234123001/01MAR03NIC/91234567FEFCASHACYBA*20KV1/2* 19JANY*ECYP


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Explanation of Exchange Ticketing Format

WET Ticketing command plus ET (Exchange Ticket)

SITI Original International Sales Indicator (ISI Code)

0481234123123 Exchange ticket number, excluding the check digit, prefixed bythe original issuing airlines 3 digit code - total 13 characters

A Coupons being exchangedA all flight coupons in the ticket12 coupons 1 and 2 onlyA,12 all coupons from the first ticket and coupons 1 and 2 only from

the second ticket (conjunction tickets)

// First Reissue: // to indicate that the original ticket number is the

same as the exchanged ticket number

/0481234123001/ Subsequent Reissue: Original Ticket number (ticket number,excluding the check digit, prefixed by the original issuingairlines 3 digit code - total 13 characters)

01MAR03NIC Date and place of original issue.

91234567 8 character IATA number of the original issuing agent or, if originallyissued by an airline, the airlines 2 letter code.

FEFCASH Form of payment from the original ticket

Use any of the following as the original form of paymentFEFCC Credit Card (card number not required)FEFCASH or FEFCA CashFEFCHEQUE or FEFCK ChequeFEFAGT AgentFEFNONREF Non Ref

ACY Validating airline

BA*20K Baggage allowance

V1/2* Validity date/s.

Y*ECYP To specify in which currency the reissued/original ticket was issued.Maximum of 3 currency codes can be enterede.g. Y*EUSDFRFDEM

See the next page for optional exchange ticketing elements


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Any of the following can be added to the end of your exchange ticketing entry ifrequired:

To add to or to override the Sabre endorsements:

ED Followed by an endorsement (to be added to the existingendorsements)e.g. EDNO REFUNDS

EO/ Followed by an endorsement (to override the existing endorsements)e.g. EO/NO REFUNDS

In addition to the above, please ensure that any pricing qualifiers used to price the

ticket are also included in your exchange ticketing entry. These qualifiers can beadded to the end or the beginning of the format. For example:

P Followed by a passenger typee.g. PCNN

S Followed by selected segment numberse.g. S1/4

TX Followed by the desired tax amounts and codese.g. TX10.00GB/2.10FR

Note

If there is more than one passenger in the PNR the exchange ticket format must bename related. A separate exchange ticketing format must be made for each namefield.

N Followed by the name number of the passengere.g. N1.1


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Even Exchange Phase 3.5

The itinerary only prices as required if the fare basis is forced into the pricing format.There is no additional money to be collected.

e.g. WPQYBB or WPS1*QYBB S2*QY

First Reissue

WQYBBETSITI0481234123123/A/ /01MAR03NIC/91234567FEFCASHACYBA*20KV1/2* 19JANY*ECYP

or

WS1*QYBBS2*QYETSITI0481234123123/A//01MAR03NIC/91234567FEFCASHABABA*20KV1/2* 19JANY*ECYP

Subsequent Reissue

WQYBBETSITI0481234123123/A/0481234123001/01MAR03NIC/91234567FEFCASHACYBA*20KV1/2* 19JANY*ECYP

or

WS1*QYBBS2*QYETSITI0481234123123/A/0481234123001/01MAR03NIC/91234567FEFCASHACYBA*20KV1/2* 19JANY*ECYP


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W Ticketing command

QYBB Q followed by the fare basis to be quoted ET The Exchange Ticketing Command





// First Reissue: // to indicate that the original ticket number is thesame as the exchanged ticket number












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Note




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Even Exchange Phase 3.75

The itinerary only prices as required if a discount is applied to the pricing format.There is no additional money to be collected.

e.g. WPQYBB/RT/DA50

First Reissue

WQYBB/RT/DA50ETSITI0481234123123/A//01MAR03NIC/91234567FEFCASHACYBA*20KV1/2* 19JANY*ECYP

Subsequent Reissue

WQYBB/RT/DA50ETSITI0481234123123/A/0481234123001/01MAR03NIC/91234567FEFCASHACYBA*20KV1/2* 19JANY*ECYP


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W Ticketing command

QYYB/RT/DA50 Q followed by the fare basis/ designator if applicable/ Discountpercent or amount to be applied

ET The Exchange Ticketing Command



A Coupons being exchangedA all flight coupons in the ticket

12 coupons 1 and 2 onlyA,12 all coupons from the first ticket and coupons 1 and 2 only from














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Note




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Even Exchange Phase IV

The itinerary will not price or the ticket has already been partially used.There is no additional money to be collected.

In addition to the regular elements of a phase IV the following must also be added:

1. If the journey has already been partially flown add the correct origin/destination

2. The base fare and tax must be shown for the whole itinerary from origin even ifsome segments have already been flown.

3. The equivalent amount paid box must show *E to indicate that this is anexchange phase IV. If there was originally an equivalent amount paid add theequivalent currency code after *E e.g. *EEURCYP

4. Prior to each tax amount add P to indicate that the tax has been paid.

WI - PHASE IV FARE AMOUNT MASK - DEPRESS ENTER TO CONTINUE OR

RESET AND CLEAR TO RETURN TO PNR.TKT RECORD NBR ENTER CITY CODES TO OVERRIDEPASSENGER TYPE ADT ORIGIN/DESTINATION < ATH >< ATH >

ENDORSEMENT ENTER X IF SUBJ GOVT APRVL < >

BASE FARE - CURRENCY CODE/AMOUNT < EUR >< 260.00 >INTL EQUIV CURRENCY/AMOUNT < *E >< EURCYP > IF APPLICABLE

TAX AMOUNT/CODE 1 < P13.50 >< GR >TAX AMOUNT/CODE 2 < P8.00 >< CY >

TAX AMOUNT/CODE 3 < P14.00 >< XT > USE XT IF TOO MANY TAXES

COMMISSION PCT < 7 > TOUR CODE < >OR AMT < >


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5. The full fare breakdown from the point of origin (even if some segments havealready been flown).

6. Any XT amounts shown on the first screen must be broken down at the end of thefare calculation as usual but, shown as PD instead of XT

WI - PHASE IV FARE INFO - DEPRESS ENTER WHEN COMPLETEFARE BASIS/ NOT VALID BAGTKT DESIG BEFORE AFTER

ALLOW01 O LCA CY 312 Y 01OCT OK < KLEE6M1 >< >< 20NOV >< 20K >

ATH

FARE CALCULATION - LEAVE BLANK TO BUILD AUTO FARE CALCULATION

Remember that baggage allowance and validity dates have already been added tothe phase IV record so they do not need to be included in the exchange ticketingenty.

First Reissue

WTETSITI0481234123123/12/ /01MAR03NIC/91234567FEFCASHACY

or

WT1N1.1ETSITI0481234123123/12/ /01MAR03NIC/91234567FEFCASHACY

Subsequent Reissue

WTETSITI0481234123123/12/0481234123001/01MAR03NIC/91234567FEFCASHACY

or

WT1N1.1ETSITI0481234123123/A/0481234123001/01MAR03NIC/91234567FEFCASHACY


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W Ticketing command

T T to indicate that the phase IV record is to be used. This can befollowed with the record number and name number if appropriate e.g.T1N1.1

ET The Exchange Ticketing Command



12 Coupons being exchangedA all flight coupons in the ticket12 coupons 1 and 2 onlyA,12 all coupons from the first ticket and coupons 1 and 2 only from







Use any of the following as the original form of paymentFEFCC Credit Card (card number not required)FEFCASH or FEFCA CashFEFCHEQUE or FEFCK Cheque

FEFAGT AgentFEFNONREF Non Ref



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ADDITIONAL COLLECTION

WHERE TO LOOK!

The fare for the new itinerary is of a higher cost than the fare of the ticket alreadyheld by the passenger. This can be an additional cost to either the base fare, the taxor both. The ticket held can be reissued upon collection of the additional amount.

Please note that a penalty to change a reservation is not an additional collection.The value of a penalty is not added to the cost of the ticket, but is collectedseparately on an MPD.

Before attempting to reissue a ticket there is certain information you must know.Without this information you are unable to complete the exchange ticket transaction.

Has the ticket ever been exchanged/reissued before?

First Reissue

1. The Form of payment for the Additional Collection.2. The amount of fare and/or tax to be collected.3. The form of payment from the ticket which is to be reissued. (Form of Payment

box)4. The original ISI (International Sales Indicator) code. (ISI box)5. The number of the ticket which is to be exchanged including the 3 digit airline

code, excluding the check digit.6. The coupon numbers which are to be exchanged.7. The date and place of original issue. (Date box and Place of Issue box)8. The IATA number belonging to the original issuing office. (Issuing Office Code

box)9. The validating airline, baggage allowance, commission and validity dates required

for the new ticket.

Subsequent Reissue

1. The Form of payment for the Additional Collection.

2. The amount of fare and/or tax to be collected.3. The form of payment from the original and any subsequent reissues. (Form ofPayment box)


code, excluding the check digit.6. The coupon numbers which are to be exchanged.7. The original ticket number (Original Issue box)8. The date and place of ticket original issue. (Original Issue box)9. The IATA number belonging to the issuing office of the original ticket. (Original

Issue box)10. The validating airline, baggage allowance, commission and validity dates required

for the new ticket which is to be issued.


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Additional Collection Phase 3

The itinerary prices as required just by entering WP (and/or adding pricing qualifiers).There is additional money to be collected, either fare, tax or both.

e.g. WP

First Reissue

WFA/CCASH/75.00/2.10FR*EFCASHETSITI0481234123123/12/ /01MAR03NIC/91234567ACYBA*20KKP7V1/2* 19JANY*ECYP

Subsequent Reissue

WFA/CCASH/75.00/2.10FR*EFCASHETSITI0481234123123/12/0481234123001

/01MAR03NIC/91234567ACYBA*20KKP7V1/2* 19JANY*ECYP


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KP7 Commission Percentage





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In addition to the above, please ensure that any pricing qualifiers used to price theticket are also included in your exchange ticketing entry. These qualifiers can beadded to the end or the beginning of the format. For example:




Note




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Additional Collection Phase 3.5

The itinerary only prices as required if the fare basis is forced into the pricing format.There is additional money to be collected, either fare, tax or both.

e.g. WPQYBB or WPS1*QYBB S2*QY

First Reissue

WQYBBFA/CCCVI424212313213/0204/30.00/3.60YC*EFCCETSITI0481234123123/A/ /01MAR03NIC/91234567ACYBA*20KKP7V1/2* 19JANY*ECYP

or

WS1*QYBBS2*QYFA/CCASH/0.00/10.00GB*EFCASHETSITI0481234123123/A/ /01MAR03NIC/91234567ACYBA*20KKP7V1-4* 19JANY*ECYP

Subsequent Reissue

WQYBBFA/CCCVI424212313213/0204/30.00/3.60YC*EFCCETSITI0481234123123/A/0481234123122/01MAR03NIC/91234567ACYBA*20KKP7V1/2* 19JANY*ECYP

or

WS1*QYBBS2*QYFA/CCASH/0.00/10.00GB*EFCASHETSITI0481234123123/A/0481234123001/01MAR03NIC/91234567ACYBA*20KKP7V1-4* 19JANY*ECYP


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W Ticketing command

QYBB Q followed by the fare basisFA Form of payment for the Additional Collection

Use any of the following as the additional collection form of paymentFA/CCCAX123491234567910/1003 Credit CardFA/CCASH or FA/CCA CashFA/CCHEQUE or FA/CCK ChequeFA/CAGT AgentFA/CNONREF Non Ref

/30.00/3.60YC Additional collection amount.

Either 30.00 (base fare amount only)Or 0.00/2.10FR/6.00DE (tax amount only tax code must beshown)

Or 30.00/3.60YC (base fare and tax amount)

*EFCC Form of payment from the original ticket

Use any of the following as the original form of payment*EFCC Credit Card (card number not required)*EFCASH or *EFCA Cash*EFCHEQUE or *EFCK Cheque*EFAGT Agent*EFNONREF Non Ref

ET The exchange ticketing command








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TX Followed by the desired tax amounts and codes

e.g. TX10.00GB/2.10FR

Note




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W Ticketing command

QYBB/RT/DA50 Q followed by the fare basis/ designator if applicable/ Discount

percent or amount to be appliedFA Form of payment for the Additional Collection


/15.00 Additional collection amount.

Either 15.00 (base fare amount only)Or 0.00/2.10FR/6.00DE (tax amount only tax code must beshown)

Or 15.00/3.60YC (base fare and tax amount)

*EFCC Form of payment from the original ticket










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V3* Validity date/s.




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TX Followed by the desired tax amounts and codes

e.g. TX10.00GB/2.10FR

Note




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Additional Collection Phase IV

The itinerary will not price or the ticket has already been partially used.There is additional money to be collected, either fare, tax or both.

In addition to the regular elements of a phase IV the following must also be added:

1. If the journey has already been partially flown add the correct origin/destination

2. The base fare and tax must be shown for the whole itinerary from origin even ifsome segments have already been flown.

3. The equivalent amount paid box must show *E to indicate that this is an

exchange phase IV. If there was originally an equivalent amount paid add theequivalent currency code after *E e.g. *ECYP

4. Add P prior to each tax amount which has been paid. Do not add P to taxes thatneed to be paid.

WI - PHASE IV FARE AMOUNT MASK - DEPRESS ENTER TO CONTINUE ORRESET AND CLEAR TO RETURN TO PNR.

TKT RECORD NBR ENTER CITY CODES TO OVERRIDEPASSENGER TYPE ADT ORIGIN/DESTINATION < ATH >< ATH >

ENDORSEMENT ENTER X IF SUBJ GOVT APRVL < >

BASE FARE - CURRENCY CODE/AMOUNT < EUR >< 260.00 >INTL EQUIV CURRENCY/AMOUNT < *E >< EURCYP > IF APPLICABLE

TAX AMOUNT/CODE 1 < P13.00 >< GR >TAX AMOUNT/CODE 2 < 8.00 >< CY >TAX AMOUNT/CODE 3 < P14.00 >< XT > USE XT IF TOO MANY TAXES

COMMISSION PCT < 7 > TOUR CODE < >OR AMT < >


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5. The full fare breakdown from the point of origin (even if some segments havealready been flown).

6. Any unpaid XT amounts shown on the first screen show as XT. Any paid XTamounts shown on the first screen must be broken down at the end of the farecalculation as usual but shown as PD instead of XT.

WI - PHASE IV FARE INFO - DEPRESS ENTER WHEN COMPLETEFARE BASIS/ NOT VALID BAGTKT DESIG BEFORE AFTER

ALLOW01 O LCA CY 312 Y 01OCT OK < KLEE6M1 >< >< 20NOV >< 20K >

ATH

FARE CALCULATION - LEAVE BLANK TO BUILD AUTO FARE CALCULATION< ATH CY LCA CY ATH END PD1.50WQ 6.00YQ 6.50WP >

>

Remember that baggage allowance, commission and validity dates have alreadybeen added to the phase IV record so they do not need to be included in theexchange ticketing entry.

First Reissue

WTFA/CCASH/55.00/8.00CY*EFCASHETSITI0481234123123/A//01MAR03NIC/91234567ACY

or

WT1N1.1FA/CCCAX373901010111102/1104/55.00/8.00CY*EFCCETSITI0481234123123/A//01MAR03NIC/91234567ACY

Subsequent Reissue

WTFA/CCASH/55.00/8.00CY*EFCASHETSITI0481234123123/A/0481234123001/01MAR03NIC/91234567ACY

or

WT1N1.1FA/CCCAX373901010111102/1104/55.00/8.00CY*EFCCETSITI0481234123123/A/0481234123001/01MAR03NIC/91234567ACY


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W Ticketing command

T

T to indicate that the phase IV record is to be used. This can befollowed with the record number and name number if appropriate e.g.T1N1.1

FA Form of payment for the Additional Collection


/55.00/8.00CY Additional collection amount.Either 55.00 (base fare amount only)Or 0.00/2.10FR/6.00DE (tax amount only tax code must be

shown)Or 15.00/8.00CY (base fare and tax amount)

*EFCASH Form of payment from the original ticket










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Exchange Ticketing Zenon[1]

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