Evolving Your Benefits Strategy with the Power of ... · 3/8/2019 · © 2019 Benefitfocus.com,...
Transcript of Evolving Your Benefits Strategy with the Power of ... · 3/8/2019 · © 2019 Benefitfocus.com,...
© 2019 Benefitfocus.com, Inc. All Rights Reserved 1© 2019 Benefitfocus.com, Inc. All rights reserved.
Evolving Your Benefits Strategy with the Power of Technology and Analytics
March 8, 2019
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Overview
• Introductions
• Organizational cost of benefits
• Data integration and management
• Analytics technology
• Plan modeling
• Putting it all together – benefit plan management
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Your Presenters
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Supporting each phase of the Benefits Lifecycle
• Help employees make the right choice
• Benefits strategies that address the entire benefit life cycle
• Short term wins + long-term sustainability of value
• Strategies and insights driven by data
• Do more with your investment
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Benefit Analytics Components
• Data Integration: Consolidate medical, Rx, dental claims, member eligibility, financial and other health data in single data warehouse
• Reporting and Analysis: Visibility into book, group, individual data
• Plan Performance: Analyze member health, identify cost drivers, monitor plan utilization
• Plan Design Modeling: Evaluate changes to co-pay, coinsurance, deductible, OOP using actual data
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ORGANIZATIONAL COST OF BENEFITS
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Rising Healthcare Costs are the Problem of Our Lifetime
U.S. annual health costs1
$3.5 trillion
employers pay 20% of all health costs1
$700 billion
1CMS, National Health Expenditure Accounts
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Warren Buffett
“Medical costs are the tapeworm of American economic competitiveness.”
1Yahoo! Finance, May 6, 2017
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Employer Health Costs
Projected per-employee health costs to increase2
Medical cost trend up3
Average per-employee cost for large employers1
Rise in health costs
Health spending per-person for commercially insured in U.S.5
Specialty drug prices up4
Specific cost challenges
$14k+
4.0%
6%
14.3%
$5,400
Employee premium+deductibleamount of median income6 12%
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Minnesota Employer Health Costs
Employee premium trend increase
Specialty drug costs percentageof drug spend
Total employer + employee costs increase
Rise in health costs
7.4%
5.7%
36%
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Solution
• Comprehensive analysis of ER claims data; procedure codes, diagnoses, locations –determined back injuries from specific employee population at specific location
Results
• Workplace analysis conducted by ergonomics experts. Simple solution of coaching and rubber mats placed on floors
• More than $1M reduction in ER utilization by workplace employees over next two years
Problem
• Manufacturer with 3,000 employees
• Increase in ER utilization and costs
• Significant increase in back injuries
Real World Example: ER / Workplace Ergonomics
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*NIHCM Foundation Data Brief: The Concentration of Health Care Spending
Workforce
of your healthcare costs
50%
of your employees drive
5%
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Chronic Conditions in US
• 58% of US population has 1 chronic condition; 42% has 2 or more2
• 90% of the nation’s $3.5 Trillion in health costs related to chronic conditions1
• People with 5 or more chronic conditions represent 12% of population but total more than 40% of overall national health costs2
1Center for Medicare & Medicaid Services. National Health Expenditure Data for 2016 2Multiple Chronic Conditions in the United States, RAND Corp
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Diabetes Prevalence in US
Americans have diabetes1
30 million
Americans are pre-diabetic1
84 million
U.S. Diabetes Rates - County Level
1National Diabetes Statistics Report, 2017, Centers for Disease Control and Prevention
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Diabetes Prevalence in MN – County-Level
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Solution
• In-depth analysis performed to determine potential cost savings
• Specific procedure codes, places of service, diagnoses evaluated
Results
• Implemented onsite clinic with data-based view of cost and impact
• Employer used analysis to establish performance guarantees for clinic
• Negotiated pricing, volumes and evidence-based care criteria to assure ROI
Problem
• Manufacturer with 2,500 employees
• Extensive utilization across several chronic conditions
• Onsite health coaching in place for three years
• Implementing an onsite clinic for employees
Real World Example: Onsite Clinic Evaluation
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DATA INTEGRATION AND MANAGEMENT
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Health & Wellness
Voluntary Benefits
Human Capital Mgmt.
Compliance & Admin.
Technology Approach to Data Integration
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Analytics Platform
Data Warehouse
Online Access
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Solution
• In less than 20 minutes, using an analytics solution, benefits manager discovers $30,000 in claims paid incorrectly
Results
• Employer contacted insurance carrier to correct process and prevent future occurrences
• Discovery of this problem and correction became an important component of union negotiation
Problem
• Employer with 12,000 employees. Offers multiple plans, including affiliated union population
• Employee brought a claim to benefits manager
• Benefitfocus Analytics technology being used by employer
Real World Example: Incorrect Payment of Claims
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PLAN MODELING THROUGH TECHNOLOGY
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Plan Modeling – Claims & Experience Based
• Remove guesswork from plan design evaluation by re-adjudicating actual claims experience
• Review, save and retrieve plan design types
• Gain visibility into employee and member populations affected by plan design changes
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Plan Modeling – Real Time
• Quickly model “what if” changes to:
o Deductible
o Out of pocket maximum
o Number of services maximum
o Copay
o Coinsurance
o Service type
o Inflation
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Solution
• In-depth analysis of plan and utilization including modeling and forecasting
Results
• Plan design changes made, increased co-pays for outpatient procedures, ER
• Over-utilization of outpatient procedures reduced 14% the following year
Problem
• Health system with 6,000 employees
• Increasing utilization, ER and outpatient procedures
• Generous health plan design. Small or no co-pay for certain procedures, diagnostic imaging
Real World Example: Plan Design
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PUTTING IT ALL TOGETHER
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Vendor Management
• Broker/Consultant
• Carrier/TPA/PBM
• Wellness
• Disease Management
• Healthcare Providers
• Onsite Clinic
• Technology
Employee Engagement
• Communication
• Technology
• Mobile
• Share costs
• Options
Plan Design
• Funding• Self-funded
• Fully-insured
• Structure• PPO – HMO – POS - HDHP
• Employee Contributions• Premium
• Co-pay
• Coinsurance
• OOP maximums
Three Primary Health Plan Management Tools
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Benefit Plan Design
• Plan Types and Offerings
• Spousal Surcharge
• Dependent Verification Audit
• Wellness Incentives
• Deductibles, Co-Pays, Co-Insurance
• HSA Contribution
What actions can I take?Validate your Plan Design Decision Making
Performance metrics should show you that your benefit strategy is working; health plans are optimized and member behaviors and outcomes are improving
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Administrative Management Services
• TPA/ASO Claims Processing
• Broker Consultant
• Pharmacy Benefits Management
• Stop Loss Insurance
What actions can I take?Evaluate Vendors and Partners
Performance metrics should show you that your partners that assist with plan management are effectively containing costs
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Decision support
• Enable access for all employees
• Provide access to utilization
• Provide cost transparency
• Single platform experience
What actions can I take?Empower employees with their own information
Employees with access to their utilization and cost information will make a more informed decision about their health plan
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Evolving Your Benefits: Key Takeaways
1 Data integration is a must.
2 Ease of use and access to analytics technology.
3 Challenge the status quo – providers, vendors, employees.
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Your Presenters