Everyday, Everyone. · NHS cost savings / public sector cuts in social care funding Expansion of...
Transcript of Everyday, Everyone. · NHS cost savings / public sector cuts in social care funding Expansion of...
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Everyday, Everyone.Dorothy House Strategic Plan 2018–2025
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Our storyPatients, families, carers and our people
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Over
we have cared for more than
patients,40
45,000years
their families and carers
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Number of people
2,000
1,000
1,500
500
Our historyConstantly evolving to meet the needs of our community
First shop opens
1989
Macmillan Nurses become Dorothy House Nurse Specialists
2000
Move to Winsley
1995
First Social Worker appointed
1994
First Hospice at Home service
1991
IPU opened and first Day Patients
1979
Bloomfield Road expansion
1980
First Domiciliary Nurse
1977
Foundation of Dorothy House
1976
People: Deaths and family/carer referrals | Source: Dorothy House annual reports
40th Birthday
2016
2017
Expansion of Winsley
2006
Peasedown St John outreach centre opened
2013
2012
Trowbridge outreach centre opened
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Our peopleAt the heart of everything we do
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TOP
6%ADULT SOCIAL CARE PROVIDERS
PROUD TO BE RATED
OUTSTANDING BY THE CARE QUALITY
COMMISSION
We cared for 2,919 patients, families and carers
Our 24/7 Advice Line handled 1,611 calls and our Hospice at Home Team delivered 25,000 hours of care
Our Nurse Specialist Team managed 1,495 patient and client referrals
We spent £7.6m on charitable activity
Our achievements 2016 –17
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Our community
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56Surgeries
WEST WILTS 10
BaNES26
NE SOMERSET6
NORTH WILTS 14
Our community Surgeries
Figures represent 2016–17
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541,195Population of surgeries
WEST WILTS 120,929
BaNES202,654
NE SOMERSET64,064
NORTH WILTS 153,548
56Surgeries
Our community Population of surgeries
Figures represent 2016–17
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541,195Population of surgeries
3,680People with
palliative need
WEST WILTS 822
BaNES1,378
NE SOMERSET436
NORTH WILTS 1,044
56Surgeries
Our community Palliative need
Figures represent 2016–17
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541,195Population of surgeries
Dorothy House patient deaths
1,148
NORTH WILTS 327
WEST WILTS 278
OUT OF AREA 14
BaNES384
NE SOMERSET145
56Surgeries
3,680People with
palliative need
Our community Dorothy House patient deaths
Figures represent 2016–17
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*Formerly known as Accountable Care Organisations (ACO's)
Our landscapeEver changing and evolving
Increasing social isolation
NHS cost savings / public
sector cuts in social care funding
Expansion of private sector
healthcare providers
Complex health and care
system
Emergence of Integrated Care
Systems*
More than cancer Complex
care needs
Growing elderly population
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How do we continue to serve the growing needs of our community in an increasingly challenging landscape, without compromising our values or outstanding care?
● To deliver more outstanding care● To meet the growing needs of our community● To meet increasingly complex needs● To look after patients and their families for
longer and closer to home● To grow existing and develop new
sustainable income streams● To ensure our people, supporters, partners
and our volunteers are valued
So that we continue to be at the heart of our community, when it matters most, not just now but in the future.
Our challengeMeeting needs, now and in the future
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Our strategyBuilding for the future
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Our strategic houseThe plan for our future
How we will achieve our mission
Mission
Value Value Value Value
Vision
MISSION
VISION
VALUES
What we contribute to achieve the vision
What we need to ensure
Our foundations
Why we exist
Enabler Enabler EnablerEnabler Enabler Enabler ENABLERS
Goal Goal Goal Goal Goal GOALS
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InnovationPartnership Financial stewardship
People
Our valuesThe foundation on which we are built
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Governance We will pursue excellence and continuous development, ensuring that these are embedded in all that we do, across the organisation.
Education & Research Will be at the heart of everything we do.
Leadership We will lead in a manner that motivates and inspires the organisations and the communities with whom we work.
Sustainability We will fund our mission effectively with the right people, partners and resources in the right place, at the right time.
Engagement We will be clear on intent and outcomes with all stakeholders and regularly confirm their understanding.
Excellence We will ensure that the highest standards are maintained and exceeded.
Our enablersWhat we need to ensure
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Death is a part of life
Living well
Peaceful death
Increase in income
Supported bereavement
Our goalsHow we will achieve our mission
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Death is a part of life
Promote wider understanding in our community that death is a part of life.
Living well
Enabling everyone to live their life to its fullest potential.
Peaceful death
Provide outstanding care and support, when it matters most.
Increase in income
Develop sustainable income streams crucial in realising our mission.
Supported bereavement
Provide families and carers with the support they need through bereavement.
Our goalsHow we will achieve our mission
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To ensure that everyone has access to outstanding palliative and end of life care
Our missionWhat we contribute to achieve the vision
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A society where death is a part of life
Our visionWhy we exist
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Our strategic houseThe plan for our future
Death is a part of life
Living well
Peaceful death
Supported bereavement
Increase in income
To ensure that everyone has access to outstanding palliative and end of life care
People Partnership Innovation Financial stewardship
A society where death is a part of life
MISSION
VISION
GOALS
VALUES
What we contribute to achieve the vision
How we will achieve our mission
What we need to ensure
Our foundations
Why we exist
Governance Engagement SustainabilityLeadership Education and Research Excellence ENABLERS
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Film
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Our approachHow we will deliver
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Clinical Excellence
Income Generation
Information Management
Workforce
Education and Research
Governance
Working together
Our overviewWhat we will deliver
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Single, integrated point of access
Excellence in education
Ecosystem
Innovation
Home not hospital
Our methodologyKey building blocks
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Single, integrated point of access ● New Clinical Coordination Centre (CCC) ● One contact number● 7 days a week● Multi-Disciplinary Team (MDT) model● Measuring patient outcomes
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Ecosystem● A network of services coordinated
by a hub● Services designed around local patient
and family need● Integrated services, owned and designed
by the local community● More services, closer to patients’ homes
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Home not hospital ● Expanded Hospice at Home Service● Avoid hospital admissions● Enable early hospital discharge● Provide more respite, end of life
and crisis care● Sustainability in the community
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Excellence in education ● International reputation in palliative care● Portfolio of accredited programmes● Centre of Excellence for End of Life Care ● Partnership and development with
further education
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Innovation● Embrace technology to enhance services
and develop new ones● Drive Integrated Care Systems (ICS)
to deliver community care provision● Influence palliative and end of life
care provision
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Our partnersWorking together to deliver
Commissioners
Higher & further
education
Community health & social care providers
Influencers Hospitals
Third sector Primary care
Corporates
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Our cultureEveryday, Everyone
● We will live by our values Everyday● Everyone will be treated with dignity and respect● We will evolve Everyday to ensure all of our community is served● We will all, Everyone of us, be flexible and adaptable in our approach● Our enablers will be at the core of our activity Everyday
To ensure Everyone has access to outstanding end of life and palliative care, Everyday
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Our impactHow we will measure success
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Education, Information and Drop in Website and Literature Coffee Club and Carers Course
Day Patient Services DHNS, IPU, FST and H@H Bereavement Support
People
1,148 DH Deaths
554 DH family and carer referrals
541,195 GP patients
TIME
3,680 Palliative need
SERVICES*
*All services offered according to the patient need
£7.6m Current expenditure on charitable acitivity
End of life 56% Preferred Place of Death achieved (across our area)
Peak spendDiagnosis Referral
Our services2016–17
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Education, Information and Drop in
Social prescribing and Community Partnerships
Companions: RUH and Community
Eco-hub activity
Live Well
Home care including MDT and H@H
Community beds
IPU 1:1 and MDT
Bereavement Support
People
TIME
SERVICES*
595,315 GP patients(+10%)
5,263 Palliative need
961 DH family and carer referrals
1,922 DH Deaths
*All services offered according to the patient need
£13.5m Future expenditure on charitable acitivity
End of life 85% Preferred Place of Death achieved (across our area)
Peak spendReferralDiagnosis
Our services2024–25
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Our reachA beacon of palliative and end of life care
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Palliative need
DH deaths Current and future expenditure on
charitable activity
2016–17
2024–25
£7.6m£13.5m
DH family and carer referrals
Communityfocused
1,148
1,922
554
1,978
961
2,380
Our commitmentWhat we will deliver
5,263
3,680
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Our financesSustainability at our core
Retail Legacy Fundraising New Ventures
Retail Fundraising Governance
NHS and Social Care Contracted Services Education & Research Investment Returns
Investments Health & Social Care services Clinical Services Development
Our income 2024–25
Our expenditure 2024–25
£5.2m
£4.5m
£6m
£3.7m
£0.8m
Total
£21.5m
£4.6m
£1.6m
£13.5m
Total*
£21.5m£0.1m
£0.1m
£1.6m
*Includes allocated central costs
£0.6m£0.7m
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CONTINUE TO BE RATED
OUTSTANDING BY THE CARE QUALITY
COMMISSION
56%DH PATIENTS WITH NON-CANCER
Inequality of access and care no longer an Issue
Every patient owns their own
care pathway
PATIENTS DYING IN THEIR PREFERRED PLACE
85%ADVANCED CARE
PLANNING CONVERSATION
95%OF PATIENTS WITH PALLIATIVE NEED OFFERED AN
Our targetsSuccess factors 2025
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SUSTAINABLE COMMUNITIES
International educational excellence
Excellence in innovation and technology
A BEACON INPALLIATIVEEND OF LIFE CARE
FINANCIAL STRENGTH
Our targetsSuccess factors 2025
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3,000
2,500
2,000
1,500
1,000
500
2017 202520061990
2,883 people
1,702 people
719 people
1,361 people
People: Deaths and family/carer referrals | Source: Dorothy House annual reports
Our futureMore outstanding care
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Our peopleAt the heart of everything we do
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● Ensure that everyone has access to outstanding palliative and end of life care
● Share and drive our vision of a society where death is a part of a life
We will meet this challenge:● By ensuring our patients, families, carers
and our people continue to be at our core● By partnering to develop services our
communities need and in locations they want● By maintaining financial stewardship and
outstanding governance● By delivering outstanding care and excellence
throughout our community● By constantly evolving, embracing change
and innovation...
In over 40 years we have cared for more than 45,000 patients, families and carers, when it mattered most. Our landscape, and the communities within it, will continue to change and increasingly provide challenge.
Our conclusionDeath is a part of life | Everyday, Everyone
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