Ethics in Human Relation

7/28/2019 Ethics in Human Relation

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ETHICS IN HUMAN RELATIONS

BY MADHURI BIND


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ETHICS IN HUMAN

RELATIONS

Ethics in its simplest interation is the analysis of

right or wrong.

Ethics can also mean the study of what makes

actions right or wrong.

The implication of this is that there is a certain

supreme moral principle that one can refer to in

times of difficult moral decisions.


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In the domain of human relations ethics

encompasses the values of honesty, loyalty,

openness, integrity, respect, fairness, and accurate

communication.

Historically, the view of the general public of human

relations practitioners are related to unethical

practices, untruthful and misleading messages.

Some people even go to the extreme of suggesting

that ethics cannot exist in the context of human

relations because the practice itself is ofmanipulation, persuasion, and propaganda.


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ETHICAL GUIDANCE FOR

HUMAN RELATIONS

PRACTITIONERS The practice of human relations can

present unique and challenging ethical

issues.

At the same time, protecting integrity and

the public trust are fundamental to the

professions role and reputation. Bottom line, successful human relations

hinges on the ethics of its practitioners.


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To help members navigate ethics principles

and applications, the Society created, and

continues to maintain Code of Ethics.

Under the Code, widely regarded as the

hospital standard, members pledge to core

values, principles and practice guidelines

that define their professionalism andadvance their success.
http://www.prsa.org/AboutPRSA/Ethics/CodeEnglish/index.htmlhttp://www.prsa.org/AboutPRSA/Ethics/CodeEnglish/index.html


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THE CODE ADVISES PROFESSIONALS TO

Protect and advance the free flow of accurate and

truthful information.

Foster informed decision making through open

communication.

Protect confidential and private information.

Promote healthy and fair competition amongprofessionals.

Avoid conflicts of interest.


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Work to strengthen the clients trust in the

profession.

Be honest and accurate in all communications.

Act in the best interest of clients.

Safeguard the confidences and privacy rights of

clients.

Avoid conflicts between personal and

professional interests.

Decline representation of clients requiring

actions contrary to the Code.

Report all ethical violations to the appropriate authority.


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ETHICS IN

COMMUNICATION WITH

PATIENT CARE


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PROFESSIONALISM

Verbal and nonverbal behaviors greatly

influence the helping relationship.

The patient's acceptance of you as a

professional often depends on the manner

in which you present a professional and

caring image.

Professional appearance and behavior are

important in establishing trust worthiness

and competence.


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These are all parts of good

Professional communication

when you are discourteous,patients and staff will

perceive you as rude, crude,

or insensitive. Discourtesy sets up barriers

between you and the patient

and causes friction, ortension, among team

members.


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AVOID TERMS OF ENDEARMENT

Calling the patients by honey

"dear," "Grandpa," or "sweetheart"

rather than by a personal name is

inappropriate.

Such casual familiarity from

caregivers offends most people.


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CONFIDENTIALITY

It is essential that you

safeguard the patient's right to

privacy by carefully protecting

information of a confidential

nature.

Reassure the person that you

will keep information private,

and then keep that promise.

Resist the temptation to share

exciting or shocking

information.


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Do not share information with people

who are genuinely interested and

concerned but have no legal right to the

information.

If you have to report information to

others, tell the patient in advance, if at

all possible. Sharing personalinformation or gossiping about others

violates both nursing's ethical code and

practice standards. It sends the message that you are not

trustworthy and damages interpersonal

relationships.


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TRUST Trust is an essential building block of the helping

relationship. Do not compromises trust by acting as if you are

"too busy?" Such a response becomes protective

excuse for not becoming involved with the patient. You foster trust when you communicate warmth and

caring.

Demonstrate consistency, reliability, honesty, andcompetence.


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Trusting another person involves risk and

vulnerability, but it also fosters open, therapeutic

communication and enhances the expression offeelings, thoughts, and needs.

Being untrustworthy or dishonest seriously

undermines relationships and violates legal andethical standards of practice.

Although it is not always easy, do not withhold key

information, lie, or distort the truth.


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AVOID INAPPROPRIATE

SOCIALIZING Move beyond social conversation to talk about

issues or concerns affecting the patient's

health.


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AVOID PASSIVE RESPONSES

Passive responses avoid issues or conflict.

Some characteristics are feelings of sadness,

depression, anxiety and hopelessness.


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AVOID AGGRESSIVE RESPONSES

Aggressive responses provoke confrontation at

the other person's expense.

Some characteristics of aggression are feelings

of anger, frustration, resentment, and stress.


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HUMOR Humor is a coping strategy that adds

perspective and helps you and the patientadjust to stress.

Humor helps provide emotional support to

patients and humanizes the illnessexperience.

Laughter provides both a psychological and

physical release for you and the patient,promotes open, relaxed interaction, and

illustrates our shared experience in being

human.

EMPATHY


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EMPATHY Empathy is the ability to understand and

accept another person's reality, to accuratelyperceive feelings, and to communicate this

understanding to the other.

Empathy statements reflect anunderstanding of what has been

communicated and tell the person that you

heard both the feeling and the factual

content of the communication.

They foster shared respect and goals.

Empathy statements are neutral and

nonjudgmenta1.


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SYMPATHY

Sympathy is a subjective look at another

person's world that prevents a clear perspective

of all sides of the issues confronting that

person.

Sharing sympathy with another feels good,creates a bond, and minimizes differences.


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LISTENING AND RESPONDING

Active listening means listening

attentively with the whole person-mind,body, and spirit.

To be an active listener, listen for main

and supportive ideas, acknowledge andrespond, and give appropriate feedback.

Pay attention to the other person's total

communication, including the content, theintent, and the feelings expressed.


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Attentive listening allows you to

better understand the message

others communicate to you and is

an excellent way to build trust.

In many situations, the person just

wants someone to listen.


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PROVIDE INFORMATION

Giving information, whether factual

information or professional advice, helps

the other person make decisions.

Informing patients helps reduce anxiety

and meet patient needs for safety andsecurity.

When offering suggestions, stress that the

patient has the right to make decisions

about options so that patient autonomy is

maintained.

Speak in simple language, and translate

medical terms.


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SILENCE Silence as a response is often one of

the most important interviewing

techniques to learn.

It requires a sense of confidence and

comfort and permits the intervieweeto sort out thoughts and feelings and

search for responses to questions.

It also allows for sharing of feelingsand help to understand the emotion

of the situation to its depth.


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REASSURANCE

Often patients are anxious abouttheir health condition, progress of

the disease & outcome of the illness.

Anxiety of the patient is often

communicated to patients non-

verbally or verbally & hinders

recovery of the patients.

Therefore, a nurse has theresponsibility to alleviate the anxiety

of the patients.


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This can be done by- exploring about the

patients concerns, giving periodic information

about their health conditions, informing about

the prognosis of the disease, alleviating guiltfeeling, reassuring & making them realize their

positive potentials of their health status.

GUIDELINES TO AVOID MORAL


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GUIDELINES TO AVOID MORAL

AND ETHICAL CONFLICTS


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BE KNOWLEDGEABLE IN

HUMAN RELATIONS.

Professionals in the field of human relations

must have knowledge and focus on ethics

before they encounter a situation of difficult

moral decision.

Practitioners must be fully familiar with the

ethical values of their organizations before

these values are put under public scrutiny.


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BE AWARE OF YOUR VALUES.

Human relations practitioners should be totally

aware of their own values.

Taking stock of their own values as individuals

and practitioners of human relations will be of

immense help when the moment comes that

these values will be put under pressure by a

client, a supervisor, or by the public.


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BE ABLE TO IDENTIFY STICKY

SITUATIONS.

Be vigilant of and identify issues that have the

potential to become ethical dilemmas.

The failure to identify and act on ethical issues

will often result in costly failures and human

relations debacles for the organization

concerned.

Early identification of ethical issues will allow

more time for analysis, discussion, research,

and resolution of these issues.

WALK THE TALK OF


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WALK THE TALK OF

THE MISSION

STATEMENT. Human relations professionals should be aware

of the fundamental values inherent in the

organizations mission statement or code of

ethics.

Focus on the ethics approach that will be the

nearest to organizational values in practice.

The function of human relations in this area

would be to encourage discussion and ethical

debate throughout the organization by using

internal communications.


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TRAIN YOUR STAFF WELL

Educating top to bottom level

management of the capabilities of

human relations and prevention

of ethical dilemmas cancontribute to the success of the

organization by the utilization of

issues management, relationshipswith patients, and conflict

resolution methods.


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SUMMARY

Communicating is something that comes naturally on adaily basis, but effective communication is something that

requires a certain amount of knowledge.

Learning the steps of effective communication is important

in any setting. It allows you to convey your thoughts in a meaningful and

genuine way, and it allows you to avoid and resolve conflict

quickly.

Effective communication leads to strong human relations,

which is vital to success in both your personal life and your

career life .


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Ethics in Human Relation

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