DEVELOPING HUMAN RELATION SKILLSColleen KarriganAlyssa MooneyhamMichelle EvankoeEmily Cleary

WHAT IS HUMAN RELATIONS?• According to Encyclopedia.com human

relations covers all types of interactions among people– Conflicts– Cooperative efforts– Group Relationships

• Study of why our beliefs, attitudes, and behaviors sometimes cause interpersonal conflict in our personal lives and in work-related situations

COMMUNICATION SKILLS Purpose

To get your message across to others clearly and unambiguously

Involves effort from both the sender of the message and the receiver

Only successful when both the sender and the receiver understand the same information as the result of the communication

COMMUNICATION PROCESS

ACTIVITY

VALUES AN EMPLOYEE POSSESSES Honesty Cooperation Following Directions Willingness to Learn Enthusiasm Loyalty

WORKPLACE SKILLS Dependability

The quality of being dependable or reliable. No one will stand over you to make sure you do

your job, and no one will make you go to work every day. In fact, if you cannot be counted on to show up and do the job, you will not be allowed to keep the job

WORKPLACE SKILLS• Integrity

– Adherence to moral and ethical principles; soundness of moral character; honesty

• Independence– Freedom from control of influence from others

Give your best effort no matter what. You do not have to be perfect at everything you do, but giving your best effort reflects integrity and independence, traits employers look for, and are willing to pay for

WORKPLACE SKILLS Team Work

Cooperation between those who are working together on a task

Businesses rely heavily on harmony and cooperation among their employees. You should respect fellow employees and their ideas just as they should respect you and your ideas

WORKPLACE SKILLS Listening Skills

The act of hearing attentively ; “you can learn a lot just by listening”

The ability to understand the content of a presentation or conversation, and the ability to follow instructions, is the basis to success at any job

WORKPLACE SKILLS Math Skills

A science dealing with the logic of quantity and shape and arrangement

The ability to use to common mathematical concepts, as well as the ability to recognize if an answer for a common mathematical problem is realistic, are important for success in any career

WORKPLACE SKILLS Communication Skills

Abilities in the areas of language understanding, communication expressively, and practical language skills

Reading and comprehending instructions, writing reports about your work, and explaining to others what they need to do are all part of the communication skills that are essential to success in almost any job

WORKPLACE SKILLS Problem-Solving Ability

The area of cognitive psychology that studies the processes involved in solving problems

Jobs of the future will require you to figure out what the problem is and solve it in creative ways

WORKPLACE SKILLS• Computer Literacy

– Familiarity with computers and how they work, esp. a nontechnical understanding of microcomputers and of the role computers play in modern society

– Computers are here to stay. Because they increase the speed and accuracy of much work, an increasing number of employers are relying on computers and computer literate employees to run their business

WORKPLACE SKILLS Lifetime Learning

Knowledge acquired by systematic study in any field of scholarly application

Understand the ways you best learn new concepts and ideas, and constantly seek new opportunities to learn additional skills

WORKPLACE SKILLS Goal-Setting Skills

Setting and accomplishing goals and getting others to help you accomplish those goals are skills much sought after in the working world

ACTIVITY TIME Think-Pair-Share

Case Study: Employer/Employee Relationships

RESOURCES www.mindtools.com/CommSkll/Communicati

onIntro.htm www.encyclopedia.com