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Transcript of Established in 1999 Outsourcing company with Voice and Back office expertise 1 st Government License...
![Page 1: Established in 1999 Outsourcing company with Voice and Back office expertise 1 st Government License holder. Brand custodian philosophy for long term.](https://reader033.fdocuments.in/reader033/viewer/2022051618/56649ce55503460f949b28ce/html5/thumbnails/1.jpg)
![Page 2: Established in 1999 Outsourcing company with Voice and Back office expertise 1 st Government License holder. Brand custodian philosophy for long term.](https://reader033.fdocuments.in/reader033/viewer/2022051618/56649ce55503460f949b28ce/html5/thumbnails/2.jpg)
Established in 1999
Outsourcing company with Voice and Back office expertise
1st Government License holder.
Brand custodian philosophy for long term relationship
Full time Workforce (Agent/BPE) 66Management/Line Officials 12
![Page 3: Established in 1999 Outsourcing company with Voice and Back office expertise 1 st Government License holder. Brand custodian philosophy for long term.](https://reader033.fdocuments.in/reader033/viewer/2022051618/56649ce55503460f949b28ce/html5/thumbnails/3.jpg)
Windmill Advertising Limited
Onecall Solutions Limited
Grassroot Communications
Color Marker Limited
Windmill Education Services Limited
Coral Blue Resort
Windmill Infotech Limited
Club Vacation
![Page 4: Established in 1999 Outsourcing company with Voice and Back office expertise 1 st Government License holder. Brand custodian philosophy for long term.](https://reader033.fdocuments.in/reader033/viewer/2022051618/56649ce55503460f949b28ce/html5/thumbnails/4.jpg)
Contact Center Services
Social Media activities
Tele survey
Back office data mining
We do…
![Page 5: Established in 1999 Outsourcing company with Voice and Back office expertise 1 st Government License holder. Brand custodian philosophy for long term.](https://reader033.fdocuments.in/reader033/viewer/2022051618/56649ce55503460f949b28ce/html5/thumbnails/5.jpg)
Customer Care helpline
Complain & Inquiry Management
Emergency Contact
Feedback Management
SMS & Chat
Contact Center Services
![Page 6: Established in 1999 Outsourcing company with Voice and Back office expertise 1 st Government License holder. Brand custodian philosophy for long term.](https://reader033.fdocuments.in/reader033/viewer/2022051618/56649ce55503460f949b28ce/html5/thumbnails/6.jpg)
Website/Page management
Feedback/Complain tracking
Interactive & keep live
Social Survey
SOCIAL MEDIA
![Page 7: Established in 1999 Outsourcing company with Voice and Back office expertise 1 st Government License holder. Brand custodian philosophy for long term.](https://reader033.fdocuments.in/reader033/viewer/2022051618/56649ce55503460f949b28ce/html5/thumbnails/7.jpg)
Research & Market Strategy
Lead generation
Appointment Setting
Satisfaction Index
Information dissemination
One2One campaign
TELE SURVEY
![Page 8: Established in 1999 Outsourcing company with Voice and Back office expertise 1 st Government License holder. Brand custodian philosophy for long term.](https://reader033.fdocuments.in/reader033/viewer/2022051618/56649ce55503460f949b28ce/html5/thumbnails/8.jpg)
Scanning & archiving
Digitalization of Data
Physical Storing
Data Entry and word processing
DATA MAINING
![Page 9: Established in 1999 Outsourcing company with Voice and Back office expertise 1 st Government License holder. Brand custodian philosophy for long term.](https://reader033.fdocuments.in/reader033/viewer/2022051618/56649ce55503460f949b28ce/html5/thumbnails/9.jpg)
Our Strength is … our People
![Page 10: Established in 1999 Outsourcing company with Voice and Back office expertise 1 st Government License holder. Brand custodian philosophy for long term.](https://reader033.fdocuments.in/reader033/viewer/2022051618/56649ce55503460f949b28ce/html5/thumbnails/10.jpg)
Customized proprietary training method from
Hero Mindmine & IFC-Business Edge
Superb work environment with Canteen &
logistics
State of Art Security and control mechanism
for Data privacy
24x7 power backup and operation facilities
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Core Values
Respect is earned and
given
Dedication to the end
Happiness in all we do
Integrity
to do what’s right
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Objective: Social Service
Benefits:
1. To make a difference
2. To generate productivity
3. To make A Brand Image on customer’s mind
4. To maintain a database of customer
requirements.
Meril Super Mom
Case Study
![Page 13: Established in 1999 Outsourcing company with Voice and Back office expertise 1 st Government License holder. Brand custodian philosophy for long term.](https://reader033.fdocuments.in/reader033/viewer/2022051618/56649ce55503460f949b28ce/html5/thumbnails/13.jpg)
Working Process
Call to the hotline number of Meril
Dr. will hear the problems and suggest
Solution
Windmill Database
Daily Reports
Meril
![Page 14: Established in 1999 Outsourcing company with Voice and Back office expertise 1 st Government License holder. Brand custodian philosophy for long term.](https://reader033.fdocuments.in/reader033/viewer/2022051618/56649ce55503460f949b28ce/html5/thumbnails/14.jpg)
Reporting Format
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![Page 16: Established in 1999 Outsourcing company with Voice and Back office expertise 1 st Government License holder. Brand custodian philosophy for long term.](https://reader033.fdocuments.in/reader033/viewer/2022051618/56649ce55503460f949b28ce/html5/thumbnails/16.jpg)
PARTNERS
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© WESL 2013/IFC-BE
23 process completed
8 annual contract
120,00,00 connected
64 region covered
so far so good !!
![Page 18: Established in 1999 Outsourcing company with Voice and Back office expertise 1 st Government License holder. Brand custodian philosophy for long term.](https://reader033.fdocuments.in/reader033/viewer/2022051618/56649ce55503460f949b28ce/html5/thumbnails/18.jpg)
and few more….
Our Clients
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www.windmillbd.net
Thank You
Copyright © WIL, 2013. All rights reserved.