eServicedesk : One Stop Solution for all possible Incidents and Service requests
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Transcript of eServicedesk : One Stop Solution for all possible Incidents and Service requests
Copyright © 2014 by Ayusam Software. All rights reserved.
Ayusam Software Solutions
Ayusam Software is an IT Services, Consulting and
Outsourcing company, focusing on timely delivered,
high quality IT-enabled solutions.
Ayusam Software has headquarters in Mumbai, India.
Internationally, Ayusam Software has development center
and relationship management offices in Europe (Austria).
Our services are Custom Software Development & Maintenance, Database Management, System
Integration Services, Mobile Application Development, Offshore Development, Legacy Applications
Reconstruction and Project Recovery along with many other IT enabled solutions.
The company consists of a pool of talented professionals having in-depth expertise in latest technologies
and capabilities across all industries and business functions. We help our clients around the world to adapt
to new business and technology trends and develop solutions to enter new markets, increase revenues
and improve their operational performance.
At Ayusam Software, we let our clients focus on their core business while we take care of their
technological requirements. Our solutions assist enterprises to optimize their business processes, cost
effectively without compromising on key matrix parameters like budget, quality and time.
Copyright © 2014 by Ayusam Software. All rights reserved.
Company’s Overview
One stop solution for your day to day all possible incidents and service
requests
It is easy to use, powerful and cost-effective application designed to
manage your IT service desk 24/7
eServiceDesk - Standard Edition
Free Demo Email-to-Ticket
Dashboard Interconnected
Copyright © 2014 by Ayusam Software. All rights reserved.
Features
Self Service Portal
Incident and Request Management
Ticket Prioritization
Account Management
Email-to-Ticket Automation
Dashboard
Performance Reporting
SLA Alerts
Complete Audit Trail
eServiceDesk - Standard Edition
Copyright © 2014 by Ayusam Software. All rights reserved.
It is built with robust, scalable architecture. so, can be deployed over LAN, WAN or
Internet in organizations.
Addresses the needs of Startups, SMEs and Large Enterprises to solve their day
to day problems for managing incidents and request .
Provides and rich toolset to help users manage their valuable incidents and
requests efficiently. Managing users, security and access permissions, user
groups, work areas.
Ticket prioritization, SLA alerts customizable dashboard and performance
reporting is just a few functions of eService Desk service desk management
software.
The centralized service desk management software provides a self-service
environment with which authorized users can manage incident/request lifecycles
efficiently and securely.
Tracking changes to tickets, audit trails and logs will help you manage your
tickets with incredible efficiency and speed.
eServiceDesk - Standard Edition
Copyright © 2014 by Ayusam Software. All rights reserved.
List of Modules
Home Page New
Country
State
Branch
Department
Designation
Resolver Group
Employee
Reset Password
General Settings
Category Master
Sub Category Master
Bucket Category
Bucket Sub Category
Vendor
Ticket Status
All
Self Serve
Assigned
On Hold
Resolved
Closed
User Management My Queue Reports
All
Self Serve
Assigned
On Hold
Resolved
Closed
Consolidated Report
Contract Dashboard
Monthly Dashboard
Branch-wise
Dashboard
Matrix
Ticket
Summary
Dashboard
Change
Password
Incident
Request
eServiceDesk - Standard Edition
Copyright © 2014 by Ayusam Software. All rights reserved.
Once logged in, based on role
users can navigate through all
accessible features as showed in
snapshot.
SLA Matrix in eServiceDesk - used to define the response time for each incident and request.
Snapshots
Copyright © 2014 by Ayusam Software. All rights reserved.
For creation of new employees or modification/deletion
For creation of new incident or request User Management Section
As below shown Admin can create, modify or delete countries , State , City , Branch and Department
Snapshots
Copyright © 2014 by Ayusam Software. All rights reserved.
To Assign different levels to engineers for e.g. Engineer 1 (Level 1), Engineer 2(Level 2)
To manage the general parameter related settings of application.
.
new category can be created as well as existing category can deleted or modified.
New Sub category can be created as well as existing category can deleted or modified.
Snapshots
Copyright © 2014 by Ayusam Software. All rights reserved.
Third party vendors can be captured using this module Ticket status and My Queue area
Monthly Dashboard Branch-wise Dashboard
Snapshots
Copyright © 2014 by Ayusam Software. All rights reserved.
For Demo and any query please reach to us on
Our offices Head Office 113, Evershine Mall, Chincholi Bundar Road
Mindspace, Off Link Road Malad (W), Mumbai 400064 Maharashtra, India
Email : [email protected] Skype : ayusam.software Contact No: 022-64641864 08108446656
09920819672
European Office (Austria ) Jaegerstrasse 12/19, 1200, Wien, Austria
Copyright © 2014 by Ayusam Software. All rights reserved.