eRetail Europe - Hannu Vangsgaard - Dansk Supermarked
Transcript of eRetail Europe - Hannu Vangsgaard - Dansk Supermarked
Dansk Supermarked
Our multichannel journeyWhat we really learned, so far…
Hannu Vangsgaard // Head of digital // Dansk Supermarked
2010
”Is he stealing
our revenue?
”
Last week
May2010
Establishing business/
team
Now
In control
Newfront-end and pick
pack wharehous
e
X-mas2010
Jan2012
Choosing new platform and implementati
on partner
War
Launch new
platform
May2013
Naivelyhappy
Worldof pain
Naively happy
Worldof pain
Naivelyhappy
Worldof pain Maturing
1. CORPORATE CULTURE
2. BUILDING MATURITY
”Culture will eatstrategy for breakfast”
FACT:
Digital is a catalyst for change.
As a digital leader,you are a change agent.
Deal with it.
Challengethe culture
• From cover-my-ass to mandate and ownership
• Get agile
• Put yourself on the line
“I believe that this
nation should commit
itself to achieving the
goal, before this decade
is out, of landing a man
on the moon and
returning him safely to
the Earth”
Maturity
1. Rethink your entire business model– From product- to customer focus– From silos to multichannel
2. Connect all processes and systems– Product info, customer info, logistics etc.
3. Become a publisher!– Think like media and support whole of customer journey
with relevant info
4. Test at top speed!– Build 80% solutions, launch, test and adjust quickly
- Ian Chesire, group CEO King Fisher
Digital Maturity…?
“Our online investment will be channeled to support our in-store platform, while Borders.com will continue to be utilized as a convenience retail channel. We have targeted loss reduction as a major goal in this area"
Annual reports 2000:
“Our position has always been that if we pay a visit to our customers at home through Barnes & Noble.com, they will return the favor at our stores”
1971
Borders was founded
2008
Borders regain control
of Borders.com
2011
R.I.P.Borders
2001
Amazon takes over
operations of Borders.com
TAKE LEADERSHIP
EDUCATE YOUR PEERS