ePRI Study Project Information & Services Need ... the Panchayats were held back as the provisions...
Transcript of ePRI Study Project Information & Services Need ... the Panchayats were held back as the provisions...
Ministry of Panchayati Raj
ePRI Study Project
Information & Services Need Assessment Report
for
Panchayati Raj Institutions
in
State of Jharkhand
By
National Informatics Centre Services Inc.
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Confidentiality Statement
This report is intended solely for the information and use of the Ministry of Panchayati Raj,
Government of India and should not be used, circulated, quoted or otherwise referred to for any
other purpose by any institution or individual other than the Ministry, nor included or referred to in
whole or in part in any document without the prior consent of NICSI or the Ministry.
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*The above photos were taken by the Study Team at Village Jainagra
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Acknowledgment
The field study was a key component of the Information and Services Needs Assessment as
envisaged at the commencement of the project, and forms the basis of this report. In this
regard, the KPMG team would like to acknowledge the contribution made by key
stakeholders in Jharkhand to facilitate this study.
The team wishes to express its gratitude to the following individuals in particular for their
continued support, valuable inputs and guidance throughout this study:
1. State Level
• Mr. Vishnu Kumar, Principal Secretary, Department of Panchayati Raj
• Ms. Mridula Sinha, Principal Secretary, Department of Human Resource
Development
• Mr. A. K. Singh, Secretary, Department of Agriculture and Sugarcane Development
• Mr. B.C Nigam, Special Secretary
• Mr. Srivastava, Special Secretary, Department of Rural Development
• Mr. Chaudhry, Director, Social Security
• Mr. A.T. Jayaseelan, Director, Jharkhand Space Application Centre (JSAC)
• Mr. M. L. Ram, Deputy Director, Department of Panchayati Raj
2. Palamu District
• Dr. Amitabh Kaushal, Deputy Commissioner
• Mr. Ram Bachan Ram, Deputy Development Commissioner
• Mr. S.P Verma, Assistant Director, Department of Social Welfare & Child
Development
• Dr. Kamendra Singh, Civil Surgeon
• Mr. Ashok Jha, District Superintendent of Education
• Mr. J.P.Tiwari, Assistant Program Officer, DRDA
• Mr Sunil Kumar, District Agriculture Officer
• Mr. J.P.Jha, District Panchayati Raj Officer
• Mr. Bhootnath Manjhi, District Horticulture Officer
• Mr. Jogeshwar Ghasi, District Welfare Officer
• Mr. Neelamber Singh, Assistant Director, Department of Social Security
• Mr Anil Kumar Singh, Accounts Officer, DRDA
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The study has been conducted by NICSI empanelled firm KPMG with the support of NIC and
an NGO resource.
The project team consisted of:
• National Informatics Centre (NIC)
� Mr. Shahid Ahmed, SIO, NIC, Jharkhand
� Mr. Lokesh Kumar, NIC, Jharkhand
� Mr. Anil Kumar Singh, DIO, NIC, Palamu
• KPMG
� Mr. Yogesh Shankar
� Mr. Amandeep Singh Gandhi
� Mr. Rahul Jha
• NGO resource
� Mr. Sanjay Pandey
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Table of Contents
1. EXECUTIVE SUMMARY……………………………………………………………………...…………......10
2. SUMMARY OF FINDINGS………………………………………………………………………………......14
3. PROJECT BACKGROUND….………………………………………..………………………………........ 18
4. APPROACH & METHODOLOGY FOR INS STUDY…………………………………………………..... 20
4.1. STUDY METHODOLOG……………………………………………………………………………………….. 21
4.1.1. Stakeholder Consultation………………………………………………………………………….. 21
4.1.2. Identification of interviewee groups……………………………………………………………... 23
4.2. DATA GATHERING TOOLS………………………………………………………………………………………. 23
4.2.1. Interview questionnaires……………………………………………………………………………. 23
4.2.2. Data capturing templates…………………………………………………………………………. 24
4.2.3. Services identification methodology…………..………………………………………………... 24
5. STATUS OF PANCHAYATI RAJ.………………………...…………………………..……………........... 26
5.1. VISION OF STATE PR DEPARTMENT………………………………………………………………………........ 27
5.2. PANCHAYATI RAJ ORGANIZATION STRUCTURE………………………………………………………………… 29
5.2.1. State PR Department……………………………………………………………………………….. 29
5.2.2. Panchayati Raj Institutions…………………………………………………………………………. 29
5.3. DEVOLUTION STATUS…………………………………………………………………………………………… 34
5.3.1. Funds, Functions, Functionaries…………………………………………………………………… 34
5.3.2. Status of Activity Mapping…………………………………………………………………………. 44
5.3.3. Challenges……………………………………………………………………………………………. 45
5.4. PR GOVERNANCE…………………………………………………………………………………………….. 45
5.4.1. G2G Functional Areas………………………………………………………………………………. 45
5.4.1.1. Planning…………………………………………………………………………………………….. 45
5.4.1.2. Monitoring & Implementation………………………………………………………………….. 46
5.4.1.3. Accounting…………………………………………………………………………………………. 47
5.4.2. Extent of PRI involvement in Schemes…………………………………………………………… 48
5.4.3. Participation in Committees……………………………………………………………………….. 48
5.5. BEST PRACTICES & KEY LEARNING RELATED TO PANCHAYATI RAJ GOVERNANCE……………………............. 48
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6. INFORMATION AND SERVICES NEEDS………………………........…...………………………........... 50
6.1. I&S NEEDS OF STATE PR DEPARTMENT AND OTHER LINE DEPARTMENTS……..………………………………....... 50
6.2. INFORMATION AND SERVICES NEEDS OF PRI ( ZP/BP/GP)……………..……………………......................... 58
6.3. INFORMATION AND SERVICES NEEDS OF CITIZENS........................................................................................ 58
6.4. SERVICES IDENTIFIED................................................................................................................................ 64
7. E-GOVERNANCE READINESS ………………………...………………………………………………….. 66
7.1. INITIATIVES FOR COMPUTERIZATION OF PRI.................................................................................................. 66
7.2. EXTENT OF INTEGRATION OF NEGP INITIATIVES WITH PRI............................................................................... 67
7.3. ICT INFRASTRUCTURE ASSESSMENT............................................................................................................. 71
7.4. CIVIL WORK ASSESSMENT......................................................................................................................... 72
8. STATE CAPACITY ASSESSMENT……………………………………..…………...…………..….......... 73
8.1. CAPACITIES, SKILLS & CAPABILITIES............................................................................................................ 73
8.2. TRAINING............................................................................................................................................... 74
9. CITIZEN SERVICE DELIVERY…………………………........……...……………………..…………......... 76
9.1. INITIATIVES BY PRIS................................................................................................................................... 76
9.2. INITIATIVES BY STATE IMPACTING SERVICE DELIVERY TO RURAL POPULACE......................................................... 76
10. WAY FORWARD………………………..……………………………………………………….................. 78
11. ANNEXURE……………………………..………………......................................................................... 80
11.1 LIST OF INTERVIEWEES (LEVEL-WISE – STATE PR DEPT, STATE LINE DEPT, ZP, BP, GP).......................................... 80
11.2 MINUTES OF KEY MEETINGS HELD................................................................................................................ 82
11.3 GLOSSARY........................................................................................................................................... 140
11.4 REFERENCES......................................................................................................................................... 142
11.5 BRIEF PROFILE OF PALAMU..................................................................................................................... 142
11.6 DISTRICTWISE NUMBER OF PANCHAYATS IN JHARKHAND……….................................................................. 145
11.7 BLOCK WISE NUMBER OF PANCHAYATS AND VILLAGES IN PALAMU............................................................... 147
11.8 List of G2C and G2G Services selected at the State…................................................................148
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List of Tables
S. No. Table Name Table No. Page
1 No. of Districts, Panchayat Samitis &
Gram Panchayats in Jharkhand 5.1 26
2 No. of Blocks, Panchayats & villages
in Palamu 5.2 26
3 Authority for filling petitions by
Panchayat representatives 5.3 27
4 Nomenclature used in the 3 tiers of
Panchayati Raj system 5.4 27
5 No. of Panchayats at each tier in the
state 5.5 27
6 Appointment of Govt. Officials 5.6 33
7 Functions allocated to the Panchayats
and their current status 5.7 35
8 Monitoring by Deputy Commissioner 5.8 46
9 Implementation, operation and
maintenance of schemes 5.9 47
10 Information Needs of the Citizens 6.1 59
11 Services Needs of the Citizens 6.2 62
12 Other Needs of the Citizens 6.3 63
13 List of 20 G2C services to be delivered
through PRIs 6.4 64
14 Group of Panchayati Raj Officials 8.1 73
15 Computer Skills & Capabilities 8.2 73
16 List of 20 G2C services to be delivered
through PRIs 10.1 78
17 List of Interviewees 11.1 80
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S. No. Table Name Table No. Page
18 Glossary 11.2 141
19 Palamu at a glance 11.3 146
20 District wise no. of Panchayats in
Jharkhand 11.4 147
21 Block wise no. of Panchayats &
villages in Palamu 11.5 149
List of Images
S. No. Description of Image Page
1 Phases of ePRI Study Project 20
2 Organization Structure of State PR Department 29
3 State Level Workshop, 25th June 2009, Ranchi. 51
4 Various departments who participated in the Workshop 52
5 District Level Workshop, 18th July 2009, Daltongunj 55
6 Citizens of Jainagra Village, 17th July 2009 58
7 Jharkhand SWAN (JHARNET) 69
8 Bhudivir Panchayat Bhawan, Palamu 71
9 Blocks of Palamu 144
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1. Executive Summary
Ministry of Panchayati Raj (MoPR) has initiated the e-PRI Mission Mode Project (MMP),
which is one of the MMPs under NeGP. Under the project, it is proposed to provide ICT
infrastructure with broadband facilities and trained manpower to all Panchayati Raj
Institutions across the country. In this regard, the following preparatory activities are being
undertaken,
• Information & Services Needs Assessments (ISNA) of and from PRIs for better service
delivery through PRIs.
• Business Process Re-engineering (BPR) for the services provided through PRIs.
• Preparation of Detailed Project Report (DPR) for ICT enablement for delivery of services
through PRIs.
The prime objectives of the ePRI MMP project are enabling PRIs to better deliver the
services to the Citizens through ICT; enabling PRIs to use IT as a tool for transparency,
disclosure of services to Citizens and social audit; improving internal management processes
and decision making in Panchayats; enabling PRIs to use IT for electronic tagging and
tracking of funds transferred to PRIs from higher levels of government, including rapid bank
transfer of funds, tracking fund transfers to and expenditures of the PRIs.
Jharkhand came into existence on 15 November 2000 as the 28th State of India. Following
its constitution as a separate State, Jharkhand enacted its Panchayati Raj Act 2001 in
accordance with the provisions of the 73rd Amendment to the Constitution and that of the
Panchayat Extension to the Scheduled Areas Act, 1996, as applicable to this State. Elections
to the Panchayats were held back as the provisions were challenged in the Hon’ble Supreme
Court of India and have since been subjudice and process stayed.
A Field Team of consultants comprising of one Principal Consultant, one Senior Consultant
and one Junior Consultant (assisted by the DIO, Palamu and an NGO resource during the
study phase at the District) was formed by KPMG Advisory Services for the Study. The team
started the study at the state capital and assessed the high-level status of Centrally
Sponsored Schemes (CSS), status of activity mapping in the states and the level of
devolution of powers for social sector schemes that included education, health, rural
development, social welfare etc. This assessment was being carried out in the context of the
G2G and G2C services to be identified. The consultants conducted a Workshop at Ranchi
where extensive interaction with State Line departments was carried out and a basket of 45
probable services were identified. The study team was in Ranchi for two weeks.
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A study of the elements of the core infrastructure of the state e-Governance Programme -
State Wide Area Network (SWAN), State Data Centre (SDC), Common Service Centre’s
(CSC), E-District - which shall become a part of the design considerations for e-PRI MMP
was also done.
All three levels of PRIs (Gram Panchayat, Panchayat Samiti and Zilla Parishad) have not
been constituted in the State as the elections to the PRIs were stayed by the Supreme Court.
The work allocated to Panchayats as per the Jharkhand Panchayat Raj act is being carried
on by the concerned departments. However, public participation in the conceptualization,
planning, implementation and monitoring of the schemes is not present.
The State Wide Area Network (Jharnet) has connected 7 out of 20 blocks and shall provide
connectivity up to block level only. A total of 276 CSCs were to be installed in Palamu, only
about 120 are installed, as per information provided by the franchisee. They are not
connected to Jharnet and so cannot get eGovernment services through SWAN.
The study team then shifted base to Palamu, the selected district, and conducted study at
District Palamu (HQ Medininagar/Daltonganj), Block Chainpur and Gram Jainagra, by
holding discussions with District / Block / Village level officials, Panchayati Raj department
officials at various levels and the village representatives in focused groups. The team was
assisted by an NGO resource. The discussions with the citizens of the village led to the
selection of 5 services to be delivered by the PRIs.
A district level workshop was conducted by the consultants at Daltonganj, the district
headquarter, to discuss the findings of the study till then, informing the district officials of
citizens’ choices and requesting them to select the final list of 15 more services which the
government thought were important for people.
The State does not have a district sector/ Panchayat Window in its budget. The State
Finance Commission (SFC) or Central Finance Commission Grants are not being given to
Panchayats. The PRIs do not have a budget of their own. No Planned funds flow from State
to PRIs. Under the provision in section 75, 76 and 77 of Jharkhand Panchayat Raj Act, 2001
the power and functions are to be devolved to the three level of Panchayats. Activity
Mapping has also not been initiated. Therefore no devolution of functions and functionaries
has taken place to PRIs.
The PR department is not a member of any committee for Policy making, planning,
implementing, funding and monitoring of schemes. At district and village level PRIs are
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supposed to have representatives in the District and Village Education, Health and Water
and Sanitation committees. However, since the PRIs are non-existent in the State, there is
no representation in the meetings of the committees.
Planning for individual villages is done in the Aam Sabha. These individual village plans, thus
formulated, are consolidated at the Block level. Subsequently, these are further consolidated
at the District level (DRDA) and are inducted in the District Development Plan*. The District
Development Plan is a term used by the Ministry in its GO No.N-11019/833/08-Pol-I, Ministry
of Panchayati Raj, Dated: 29th May ‘09 to differentiate it from the District Plan, which needs
to be prepared by the District Planning Commission. Since the District Planning Commission
has not been constituted yet the development activities are being planned for through the
District Development Plan.
The planning of schemes which depend on BPL list and scores like IAY and IGNOAPS etc.,
are done by departmental officers on basis of approved BPL lists and scores. The lists and
scores are approved by Aam Sabha. For the rest of the schemes the departmental officers
prepare the plans based on guidelines issued by the DRDA. The PRIs do not do any
accounting for any of the Scheme.
Gram Panchayat does not play any role in the implementation of the schemes. The
Panchayat Samiti and Zilla Panchayat also do not play any role in the implementation of the
schemes either. The management of the schemes is done by line department officials except
the Village Education Committee for schools and Village Water and Sanitation Committee in
case of Water and Sanitation Schemes. A Village health committee is also said to be
existing. The consultants were not able to meet and talk with any member.
There is no formal structured system of monitoring of schemes at village and block level. The
Deputy Commissioner though carries out periodic review of schemes on a monthly basis.
There is a gap of 76 Panchayat Bhawan to be financed and built for housing the Panchayats
district Palamu. It is estimated that out of a total of 4559 Panchayats only about 2000 have
premises available to them.
The power situation is also very unsatisfactory and the blocks and villages may not get
power during office hours to complete the work. Though UPS can be installed but they also
need to be recharged for sufficient time. Jharkhand is an insurgency affected area and
therefore the security of the costly equipment is also of vital concern. The Panchayat
Bhawans in effected areas become deserted well before dusk and therefore remain
unprotected for the rest of the day and night. The anti social elements have been known to
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target the Panchayat Bhawans. The Plan of Action should therefore take the power and
security aspect into consideration.
The IT preparedness of the Panchayati Raj department both at District and State level is
found to be inadequate at strategic and operation levels for ePRI. Skill development is
required and should be initiated immediately with foundation training of IT followed by
specialized training for running the application software.
The KPMG team envisages that after implementation of ePRI project in Jharkhand the
ownership of the process behind the service shall rest with the concerned line department
ensuring regulatory compliance and the front end shall be operated electronically by the
ePRI.
* The State government prepares plans for each district which are called as District Plans. The District Planning
Committee according to the Jharkhand Panchayati Raj Act section 127(e) is entrusted with preparing blueprints of five
year and annual plans for the district, consolidating the plans prepared by the Panchayats and the Municipal bodies
and assigning the same to the State government for inclusion in the State plan; this is also a District Plan. In order to
differentiate between the two District Plans of two different sources and methods, and in view of clarity, the one to be
prepared by the Panchayats/ Municipalities has been termed as District Development Plan, which is the nomenclature
used by the Ministry in its GO No.N-11019/833/08-Pol-I, Ministry of Panchayati Raj, Dated: 29th May ‘09.
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2. Summary of Findings
Organization Structure
• Elections to PRIs have been stayed in the State by orders of the Supreme Court.
• The State department of Panchayati Raj’s hierarchy exists spanning the all three levels
where Panchayats are supposed to operate.
• With no elected members the State has also not appointed any officers to meet the needs
of Panchayats with the exception of the CEO ZP (DDC), EO PS (BDO) and Secretary GP
(Panchayat Sewak).
For more details turn to Section 5.2, page no. 28.
Devolution Status
• The State does not have a district sector/ Panchayat Window in its budget.
• The State Finance Commission (SFC) or Central Finance Commission Grants are not
being given to Panchayats.
• Only one SFC has been appointed so far. It is headed by a serving officer (of the rank of
Principal Secretary, (GoJ) of the State government. The SFC, as per available
information, has submitted its report in July 2009.
• No funds have gone to Panchayats accounts.
• No devolution of functions to the three levels of Panchayats has taken place.
• Activity Mapping has not been initiated yet.
• The devolution of functionaries has also not taken place.
For more details turn to Section 5.3, page no. 33.
PR Governance
• No DPC has been created in the State.
• Plan Plus has not been used in the planning purposes of PRIs.
• Single entry book keeping system is used in the district level accounting.
• Planning for individual villages is done in the Aam Sabha.
• These individual village plans, thus formulated, are consolidated at the Block level.
Subsequently, these are further consolidated at the District level (DRDA) and are
inducted in the District Plan.
• All monitoring and implementation are handled by the line departments or the DRDA.
• There is no formal structured system of monitoring of schemes at village and block level.
• The Deputy Commissioner though carries out monthly review of schemes.
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• The Gram Panchayats, the Panchayat Samitis and the Zilla Panchayats do not play any
role in the implementation of the schemes.
For more details turn to Section 5.4, page no. 44.
Information & Services Needs
• The expectations of all the State Line Departments contacted by the study team include
involvement of PRIs as a single point of contact, for the citizens, for any kind of
information, receipt of application, delivery of artifact or service as well as finding the
status of their application for the same. In effect the departments wish Panchayats to
front end their services.
• The general aspiration across all departments is to have PRIs playing a key role in the
physical and financial monitoring of the implementation of schemes at the ground level.
• The Line Departments also expect the PRIs to act as a data collection resource, which
would help in key decision making processes.
• The main information & services needs of State PR department can be enumerated as:
� Improved delivery systems for services,
� Increasing simplicity and accessibility of systems and procedures to citizens,
� Increased fiscal responsibility and efficiency of expenditures through sound financial
management,
� Giving voice to people and higher levels of accountability and transparency in
governance,
� Reduction of red tape and government to be made sympathetic towards the needs of
the people, and
� Closer physical and fiscal monitoring of the progress of the programs.
• The expectations of the citizens can be summarized as follows.
� Clear and accurate information about each scheme, service and transaction. Citizens
should be able to use the ePRI channel to request and track the progress of their
transactions conveniently from their doorsteps (near home).
� Prompt and timely service.
� Citizen oriented and transparent service delivery process.
� Trust and security of the processes in the delivery of services
For more details turn to Section 6, page no. 48.
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e-Governance Readiness
• The study team found that the level and reach of the e-Governance initiatives, in the
State, is inadequate.
• In Jharkhand, a total of 4562 CSCs were to be installed. However, as per information by
JAPIT, only 3006 are installed.
• In Palamu only 120 out of proposed 276 CSCs have been installed and none of them is
providing any G2C services to the citizens.
• Jharnet, the SWAN initiative of the GoJ has reached only 7 blocks in Palamu.
• Jharnet shall only extend up to the Block level and therefore the ePRI initiative shall have
to provision for connecting the Panchayats at village level to the Jharnet at Block level.
• Transport, Treasury and Registration software is available for State use. These software
are being used through Jharnet.
• No other software was found to be available for implementation in the State.
• Despite the website of the State being available the various forms used in the schemes
have not been digitized and made available to citizens through web site.
• Panchayat bhawans have to be built before provisioning for the hardware, software and
other equipment can be installed.
• The problem of security and Power needs to be taken into consideration while preparing
detailed plans.
• It has also been found that there is a shortage of trained manpower at Panchayats to
handle hardware and software at Panchayat level.
• The GoJ has transferred funds to 23 of the districts (all except East Singhbhum) for
purchase of one computer and necessary accessories under Capacity Building for 434
Panchayats out of a total of 4795 Panchayats (ZP,PS and GP). The purchase is in
various stages of completion.
• Palamu has received Rs. 14.5 Lakhs for purchase of computers for Panchayats. 29
computers and accessories are being purchased for the district. Tenders for the same
have been floated.
• In Palamu, 13 computers have been installed at each of the 13 old Blocks and 2
computers at the District level, under NREGA.
For more details turn to Section 7, page no. 59.
Civil Works Assessment
• There are a total of 4559 Gram Panchayats in the State of Jharkhand. Out of these about
2000 are said to have own premises (Panchayat Bhawans).
• Most of the Zilla Panchayats have their own premises.
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• In Palamu, a total of 289 Panchayat Bhawans are needed for all the Gram Panchayats to
be accommodated. As of now, only 82 Panchayat Bhawans are fully functional and are
available for immediate use. 41 Panchayat Bhawans are under repair and 90 new
Panchayat Bhawans are under construction.
• 76 Panchayat Bhawans are yet to be designed, approved and constructed.
For more details turn to Section 7.4, page no. 64.
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3. Project Background
Panchayati Raj Institutions (PRIs) in India are a homegrown effort to decentralize
government to promote greater participation by the ordinary public in their own governance.
This process of democratic decentralization was set in motion with the Constitution (Seventy
Third Amendment) Act passed by the Indian Parliament in 1992, which enabled
decentralized governance through PRIs in rural areas.
PRIs function at the village, intermediate (block) and district level. There are approximately
2,34,030 Gram Panchayats at the village level, 6053 Janpad Panchayats at the block level
and 535 Zilla Panchayats at the district level. There are more than 31 lakhs elected
representatives at all three tiers.
PRIs offer India’s rural villagers an opportunity to participate in village planning processes, to
engage with the various developmental schemes being implemented by the Government and
to interact with their elected representatives directly to ensure that their interests are being
effectively served and their money properly spent.
While PRIs are an excellent initiative but have so far remained in theory, reality has been
less positive, as many PRIs have been criticized for poor representation, failure to implement
the participatory decisions of their constituencies and mismanagement of funds. In this
context, citizen participation in Panchayat institutions is more meaningful when people have
the information to make informed choices and to participate in decision-making processes
based on facts, not rumors and half-truths.
The PRIs are also saddled with the problems of inadequate capacity vis-à-vis physical and
financial resources, technical capabilities and extremely limited computerization. This has
limited the usefulness of PRIs as the preferred delivery channel for the schemes of State and
Centre as well as for citizen services.
Computerization and IT enablement of government functioning has received a high impetus
with the implementation of the National eGovernance Programme of Government of India
and various states have realized the importance of eGovernance. This has led to a
concerted thrust towards computerizing the functioning of the state line departments in most
of the states. The result of this is cognizable and has brought in its wake significant
efficiencies in the departmental functioning.
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While some computerization efforts for PRIs have been made by NIC over the years;
unfortunately, the eGovernance revolution sweeping the country has not touched the PRIs
yet in significant measure. The Government of India in association with the Ministry of
Panchayati Raj has realized this and decided to take up the computerization of PRIs on a
mission mode basis.
The Ministry for Panchayati Raj is keen on executing the computerization of PRIs in a fast
track and time bound manner. To achieve this MoPR in association with NIC has
conceptualized a nation-wide study to take stock of the needs of citizens as well as various
government entities involved in the delivery of developmental schemes and services. This
study is expected to result in drafting the requirements of computerization for PRIs across
the country and is being undertaken across 27 states within duration of 23 weeks.
This initiative poses unique challenges, as the coverage of the programme is in itself
unprecedented not only in India but perhaps globally too. The geographic and demographic
coverage of the programme, therefore, makes it a challenging initiative to rollout.
In addition, the level of devolution of powers to Gram Panchayats across the country varies
depending upon the administrative arrangements in a particular State/UT. This implies that
the services that could be delivered to the citizens by Village Panchayats in one State/UT
could differ from another. Consequently, design of the process re-engineering,
computerization and capacity building programme would face significant challenges. This
also leads to related challenges around stake holder’s involvement in the programme.
This project entails carrying out the following three activities:
1. Identification of Information and Services Needs of Stakeholders
2. Process Re-engineering and
3. Preparation of Detailed Project Report for the MMP
The project execution primarily was carried out across the following five tiers:
1. Ministry of Panchayati Raj (or ‘Ministry’) level
2. State level
3. Zilla Panchayat level
4. Block Panchayat level
5. Village Panchayat level
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4. Approach & Methodology for INS Study
It is important to have a well defined approach and methodology for executing a project of
this magnitude in the desired timeframe. Accordingly, a four phase approach has been
designed as illustrated below:
The Initiation and Planning phase (Phase I) primarily focused on setting the tone for
execution of the project. The key outcomes of this phase were identification of stakeholders,
the consultation mechanism with the stakeholders and formalizing the deliverable templates.
During this phase data gathering tools and templates were also prepared, which were
targeted on focused information capture.
The INS Needs assessment phase (Phase II) involved interaction, including a survey, with
the identified stakeholders. This phase resulted in forming an understanding of the needs of
the stakeholders and helped in identification of the services. The citizen centric services that
are currently being delivered through PRIs and the services that are expected to be delivered
through PRIs were also identified and studied.
The Process Re-engineering phase (Phase III) would entail the in-depth analysis of the
identified services and creating As-Is process document. This will lead to the To-Be scenario,
where the services would be re-engineered for optimizing the efficiency and effectiveness of
service delivery.
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The DPR preparation phase (Phase IV) will be the eventual outcome of the study where
apart from State specific DPR, a national DPR would also prepared. This national DPR
would be shared with the states to enable them to directly undertake implementation of e-
Governance in Panchayati Raj Institutions.
The following sections details the approach and methodology adopted during the INS Study.
4.1. Study Methodology
As part of the study methodology stakeholder consultation was done by establishing a core
project team which visited the various central line ministries. In addition the identification of
interview groups was also done during this phase.
4.1.1. Stakeholder Consultation
Establishing Project Core Team
A Project Execution Unit (PEU), comprising of representatives from MoPR, NIC and the
agencies appointed, has been set up as a core team. The PEU is the core team at the
central level entrusted with tasks such as identification of various stakeholders, orientation of
the field teams, establishing reporting and escalation mechanisms, providing ongoing
guidance and support. PEU is responsible for the co-ordination of the designated field teams
for each of the states/UTs undertaking the INS Study. The PEU identified a set of about 30
centrally sponsored schemes spread across 11 CLMs that should be taken up for study. The
criterion used for selecting these schemes was that there should be an existing or envisaged
role of PRIs in the scheme execution.
Central Line Ministry Study
The project had a National Kick-off chaired by the Secretary, Ministry of Panchayati Raj and
attended by senior officials from various stakeholder line ministries. A group of 12
consultants was formed to conduct this study over a period of 2 weeks. The group was
oriented by the PEU regarding the objectives of the study and the project. The PEU
organized the group into three teams and assigned the CLMs to them. The teams were
responsible for interviewing stakeholders from the Central Line Ministries (CLM) to capture
information relating to the implementation of the Centrally Sponsored Schemes (CSS) and to
understand the expectations of the CLMs from the ePRI project.
Field study for identifying INS needs of Citizens
The field teams comprises of the SIO/DIOs of the State/District, the team of consultants and
the domain experts drawn from NGOs, CBOs, retired PR officials. The study was conducted
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across all the three tiers of Panchayati Raj administration, namely District / Zilla Panchayat,
Block Panchayat, Gram Panchayat, which led to the Identification of information and services
needs of citizens.
Initially the field team held discussion with the State Panchayati Raj department to gain the
knowledge of the PRI framework established by the State under the State Panchayati Raj
Act. Field teams gathered information on various schemes, centrally or state sponsored, that
were being provided to the citizens, using questionnaires and discussions with various State
line departments Rural Development Department, Tribal development department, Women
and Child Welfare department etc.
Field teams also met support departments and agencies such as Department of Information
Technology, Rural Development Agency, Postal Department, SCA handling CSC etc, for the
assessment of the existing technology infrastructure being implemented within the state/UTs.
Field team observed and examined various artifacts such as the department annual report,
citizen charters, status reports for the projects under implementation, accounting and
monitoring reports etc., to support the captured information and discussions. Field team
spent approximately two weeks at the state level to collect required information for the study.
After gathering the relevant information at the State level, field team moved to District level to
continue with a similar exercise of collection of the information on the existing schemes and
services and their delivery modes to the beneficiaries. Key officials met in the district
administration included the District Collector, the District Magistrate, DDC, Additional
Collector (in charge of revenue), DDO, PD-DRDA, and various committees formed under the
State Panchayati Raj Act. Field team, wherever possible, also attended the committee
meetings to understand the ground work being undertaken by the committees. Field team
spent about two weeks at the district level to collect the required information for the study.
At the Block Panchayat and Village Panchayat level the field teams, apart from interacting
with the government officials also undertook interactions with the villagers by organizing a
gram sabha and / or discussions with focused groups. The team attended a minimum of one
Gram Sabha and met the relevant stakeholders to understand their needs of new services
and the actual implementation of various schemes at the ground level. Team also meet the
common villagers and inquired about their wish list from the Panchayat. The teams later
translated the villager’s wish list into new services that can be offered through PRIs.
Field team also enquired at each level about the existing technology and related
infrastructure such as buildings, electricity availability, network connectivity etc.
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4.1.2. Identification of Interviewee Groups
The PEU identified the various interviewee groups. Questionnaires and data gathering
templates for these interviewee groups were also prepared.
The field teams customized this and prepared comprehensive list of interviewees based on
discussions with state level stakeholders including state and district/block administration. The
list included the following key people:
• Panchayat officials and support staff - District Administration officers (District Magistrate,
Asst. District Magistrate), Gram Panchayat members and support staff in the village such
as Primary Health Workers, Anganwadi workers, Agriculture/Irrigation officer, Watershed
Committee, Forest Committee, SSA Committee, Health Committee, Employment officer,
Animal Husbandry in-charge, Representatives of village co-operative society or leaders of
self-help groups etc.
• Postal Department - A level of interaction with the Postal Department officials for the
services being rendered by the department
• Village Organizations - Wherever applicable, the field teams shall also interact with the
Village Organizations (VOs), including voluntary organizations, to obtain greater clarity on
the information and services needs of the rural citizens.
• Specific focus groups -If required, additional discussions have been conducted with
specific focus groups such as farmers, teachers, youth, women, rural health officer,
SC/ST families, minorities etc.
• Villagers - The study team also interacted with the identified villagers, if required, through
‘Participatory Rural Assessment’ techniques (PRA) facilitated by the Panchayat
members.
4.2. Data Gathering Tools
The data gathering tools included the interview questionnaires and the data capturing
templates which were used by the study team to capture the information of various
stakeholders.
4.2.1. Interview Questionnaires
Exhaustive templates were formulated by the PEU team based on the project scope and the
information required. These templates were then circulated to the field teams. All the
relevant information based on the objective of the template was captured by the field teams
based on their interactions with the identified stakeholders. Field teams observed and
examined various artifacts at various levels to support the information captured during the
INS Study.
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4.2.2. Data Capturing Templates
A data capturing template was prepared for capturing the existing ICT infrastructure available
at the State for the PRIs.
4.2.3. Services Identification Methodology
The service identification methodology involves interaction, including a survey, with the
identified stakeholders. These discussions and detailed interviews with the identified
stakeholders resulted in forming an understanding of the needs of the stakeholders and
helped in identification of the services. The project envisaged the study and subsequent re-
engineering of the following 2 broad categories of services:
• G2G Services
• G2C Services (Citizen Centric Sub-services)
As indicated by NIC and MoPR, the G2G services to be identified and subsequently studied
were as follows -
• Planning
• Budgeting
• Panchayat accounting
• Scheme execution & monitoring
• Panchayati Portal
• PRI Profiling
• Base-line surveys
The G2C services to be identified for study and process re-engineering were to be finalized
after extensive interactions with the Ministry and other stakeholders. The following 2-step
approach was proposed for identifying the services to be re-engineered for each state.
Step 1 - Define broad list of services to be studied
A broad list of services, likely to be evolved from identified functional areas, to be re-
engineered was to be arrived at, based on extensive consultations with Ministry
representatives and NIC. This was to serve as the “umbrella” list of functional areas to be re-
engineered.
Step 2 - Define state-specific list of services
The above “umbrella” list of functional areas was then to be refined for each of the identified
state/UT, based on specific requirements of the respective state/UT. The field teams were to
assist the state representatives in selecting functional areas to be studied for their respective
state from this list.
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In addition to identifying the existing services for re-engineering, new services to be provided
to rural citizens were also to be identified. This was to be determined mainly on the basis of
the Information and Services needs assessment study at the Panchayat levels.
As the “wish-list” of new services could have been comprehensive and would have differed
from state to state, only up to a maximum of 20 services (including both the existing as well
as new services) were agreed to be identified in each state.
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Objective: The section captures the
current assessment of progress of Panchayati
Raj Institutions as institution of local self
governance. This includes vision of State PR
department, status of devolution of powers to
PRIs and PR Governance in terms of planning,
monitoring, implementing and accounting.
Involvement of PRI in functioning of schemes
is also a part of the section.
5. Status of Panchayati Raj
As a part of the larger State of Bihar, the area
presently constituting Jharkhand had seen
elections held regularly since the enactment of
the Panchayati Raj Act after independence up
until 1964. There were only two more instances
of elections in the rest of the period of last
century – once in 1971 and then in 1978;
coincidentally on both instances Late Shri
Karpoori Thakur was the Chief Minister of the
State. Following its constitution as a separate State, Jharkhand had enacted its Panchayati
Raj Act in accordance with the provisions of the 73rd Amendment to the Constitution and
that of the Panchayat Extension to the Scheduled Areas Act, 1996 as applicable to this
State. The district wise list of Panchayats is as follows:
Table 5.1 – No. of Districts, Panchayat Samitis & Gram Panchayats in Jharkhand
S. No. Districts Panchayat Samiti’s Gram Panchayat’s
1 24 212 4559
(Details in Annexure)
Table 5.2 – No. of Blocks, Panchayats & villages in Palamu
S.No. No. of Blocks No. Of Panchayats No. of Villages
1 20 289 1910
(Details in Annexure)
In order to strengthen Panchayati Raj Institutions (PRIs) as per the spirit of the Constitution
and the Jharkhand Panchayat Raj Act, 2001, the Department of Panchayati Raj has under
taken several schemes such as construction of Panchayat Bhawan (Buildings), grants to
Zilla Parishad area, construction of Dak Bungalows, Office buildings, Bus stands in Zilla
Parishad areas, Training to PRIs Officials and Staff, Grants to Gram Sabha etc is also
proposed to be undertaken.
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The provision for election petition has been made under section 151 of the Panchayati Raj
Act, whereby following criteria’s have been laid down:
Table 5.3 - Authority for filling petitions by Panchayat representatives
Election to the Before whom the Election Petition Lies
Mukhiya / Member of Gram Panchayat Block Development Officer
Members of Panchayat Samiti DM
Members of Zilla Parishad Commissioner
Election petition shall be investigated or adjudicated by the prescribed procedure as laid
down under the Act.
Table 5.4 - Nomenclature used in the three tiers of Panchayati Raj system
Level of Panchayat Name Used
District Panchayat Zilla Parishads
Intermediate Panchayat Panchayat Samitis
Village Panchayat Gram Panchayats
Table 5.5 - No. of Panchayats at each tier in the State
Panchayat Level Number of Panchayats
Zilla Parishads 24
Panchayat Samitis 212
Gram Panchayats 4559
Total 4795
However, when the announcement for the first election in the new State was announced, it
had to be held back due to legal challenges to the provisions of reservation for the offices of
Presidents for the ST communities. The matter has since been under the consideration of
the Apex Court.
5.1. Vision of State PR Department
The State PR department visualizes Panchayati Raj to be the prime mover of the Poverty
Alleviation Programmes by providing Good Governance. It feels that investing in
development initiatives is, to some extent, about the provisioning of funds, but merely
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providing in money without addressing the subject of effective service delivery means there
is tremendous wastage in human and fiscal resources.
The issue is not merely ‘how much’ has been provided for, but ‘how’ it has been spent. The
systems should be efficient, people-friendly and corruption free at the same time providing a
voice to the people so that they can voice their content or discontent and at the same time
participate actively in governance. Very often, states fail to achieve high levels of
performance in human development because the systems lack accountability, are riddled
with red tape and are distanced from the people. Leakage of funds earmarked for human
development into the pockets of contractors, bureaucrats and other vested interest groups
means that funds are not being used for the most vulnerable sections of society. Providing
good governance will ensure that the human development requirements of those who are
most in need will be met efficiently.
Panchayati Raj department’s vision is also about providing an efficient, effective and
sympathetic administration that is committed to improving the quality of life of the people. It is
about what people expect from the administration, and the willingness and capacity of the
administration to fulfill their expectations. The department would like to devolve funds,
functions and functionaries in adequate numbers to meet the vision.
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5.2. Panchayati Raj Organization Structure
The structure of the Panchayati Raj Organization in Jharkhand is as follows:
5.2.1. State PR Departments
* Ministerial staff comprises of clerks, typists, assistants etc.
5.2.2. Panchayati Raj Institutions
With Jharkhand attaining statehood in year 2000, the state wanted to give autonomy to the
Panchayats which already had a presence in the Tribal system prevailing since long.
Jharkhand therefore enacted the Jharkhand Panchayat Raj Act, 2001. The procedure for
formation of the Panchayats was laid down under Act, which was passed by the State
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assembly and enacted into a law. The Act under Chapter III delineates of the physical
boundaries of the three tier of Panchayats (sections 11 to 13, 32 and 47). In addition, it also
defines the procedure of setting up of the three tiers of Panchayati Raj Institutions (sections
15, 33, 34, 48 and 49 of the Act) and the Gram Sabha (chapter II).
The Panchayati Raj Institutions in the State and their status was found to be as follows:
Gram Panchayat
As per the Jharkhand Panchayat Raj Act, 2001 the following positions are to be created at
every Gram Panchayat:
• Mukhiya
• Up-mukhiya
• Elected Members
These posts are to be filled by elected members only. The establishment and composition of
the Gram Panchayat is detailed under the Section 15 of the Act which defines it as under,
Constitution of Gram Panchayat
• Every Gram Panchayat shall consist of directly elected members and Mukhiya.
• Every Gram Panchayat constituted under this section shall be notified in the District
Gazette and shall be effective from the appointed date of its first meeting in which there is
a quorum.
The Act therefore defines that the Gram Panchayat can be formed only when there are
elected members and a Mukhiya. It also defines that the Gram Panchayat as constituted
above shall be notified in the District gazette and shall be presumed to be effective from the
date of its first meeting in which the quorum is complete. In the absence of elected members,
due to Supreme Court stay on elections, it is a widely held view of the State that the Gram
Panchayats can not be constituted as per the Act. The third tier of the PRIs is therefore not
constituted in the State.
Panchayat Samiti
As per the Jharkhand Panchayat Raj Act, 2001 following positions are to be created at every
Panchayat Samiti:
1. Pramukh
2. Up-pramukh\
3. MPs, MLAs, Rajya Sabha Members
4. Mukias of territorial area
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5. Elected Members
6. Nominee of State
The posts at 1-5 are to be filled by elected members and the one at 6 by a nominee.
Constitution of Panchayat Samiti
Every Panchayat Samiti shall consist of
1. Directly elected members from the Panchayat Samiti's territorial constituencies, as
determined under the Act;
2. Members of the Lok Sabha, Rajya Sabha and the State Legislative Assembly,
representing constituencies which fall wholly or partly within the Panchayat Samiti;
3. Such member of the Rajya Sabha whose name is entered as voter within the
Panchayat Samiti's area.
4. 1/5th of Mukhias of the territorial area comprising the Panchayat Samiti by rotation for
a period of one year as determined by drawing of lots by the prescribed officer
5. An outstanding person of the area of the Panchayat Samiti's jurisdiction, who is
nominated by notification by the State Government.
The Section 33 of the Jharkhand Panchayat Raj Act defines the setting up of the Panchayat
Samities. The Panchayat Samiti is also constituted by the election of members from the
territorial constituencies. It has Mukhias under its territory of the Gram Panchayats, who in
turn are elected members and whose elections have been stayed, as members apart from
MPs, MLAs and Government nominees. In the absence of the elections to the composition of
the Panchayat Samiti’s, having not taken place, the view is that the second tier of the PRIs is
also not constituted.
Zilla Panchayat
As per the Jharkhand Panchayat Raj Act, 2001 the following positions are to be created at
every Zilla Panchayat:
1. Adhyaksh
2. Up-adhyaksh
3. Pramukhs of all Panchayat Samitis
4. MPs, MLAs, Rajya Sabha Members
5. Elected Members
6. Nominee of State Government
The posts at 1-5 are to be filled by elected members and at 6 is a government nominee.
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Constitution of Zila Parishad
Every Zila Parishad shall consist of,
1. The members directly elected from territorial constituencies in the district as
determined under the Act
2. The Pramukhs of all Panchayat Samitis in the district, provided that the Pramukh of a
Panchayat Samiti, who is a member under the Parishad, shall not be a member of the
standing committee
3. Such members of the Lok Sabha and the State Legislative Assembly who represent
any part or the whole of the district and whose constituency falls within the district
4. The members of the Rajya Sabha who are registered as electors within the district
5. One distinguished person of the Zila Parishad area to be nominated by the State
Government by means of notification
In the absence of directly elected members and Pramukhs of the territorial Panchayat
Samiti’s the constitution of Zilla Parishad has also been nullified in view of the government.
No Zilla Parishad as a government body exists. The first tier of the PRI is also missing in the
State.
It was also investigated that whether it was possible to operate bank accounts of the three
tiers of Panchayats in the absence of elected members. The status as per the Act is as
follows:
1. In the case of a Gram Panchayat, any amount may be withdrawn from the gram
Panchayat fund by joint signature of the Mukhia and the Secretary.
2. Subject to such general control as the Panchayat Samiti may adopt from time to time,
all orders and cheques for payment from the Fund of the Panchayat Samiti shall bear
the signature of the Executive Officer
3. Subject to such general control as the Zila Parishad may adopt from time to time, all
orders and cheques to be paid out of the fund of the Zila Parishad shall bear the
signature of the Executive Officer.
The government may therefore appoint appropriate signatories to operate funds from
Panchayat Samities and Zilla Panchayats; however the operation of accounts from Gram
Panchayats may pose a legal hurdle.
The popularly held view in the State therefore is that the three tiers of Panchayat can only be
legally constituted and operated if the elections are held and elected members join their
respective bodies.
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Another view, which is not very favored in the State, is that by demarcating the Panchayat
areas and building corresponding Panchayat bhawans, which has been done in the State,
the territorial jurisdiction of the three tiers of Panchayats has been fixed and it is only the
elected members who are yet to be elected into positions.
It is however argued that the fixing of territorial jurisdictions has been recognized by the Act
as an Executive decision i.e., that of Governor, Commissioner or District Magistrate / Deputy
Commissioner, and therefore beyond the jurisdiction of the Act. The physical demarcation of
the boundaries has been done by the appropriate authority in furtherance to the Act. The
PRIs therefore are not duly constituted and they cannot act as government bodies.
Appointment of government officials
The Panchayati Raj act also recommends the appointment of some government officials in
the PRIs. The status as on date is,
Table 5.6 – Appointment of Govt. Officials
S.No Important Appointments by Govt. to Panchayats Status
1
The State Government or the prescribed Authority
may appoint one Secretary for a Gram
Panchayat
Not appointed/
Panchayat Sewak*
looking after
2 The State Government will appoint an Executive
Officer for the Panchayat Samiti
Not appointed/ BDO
looking after
3
The State Government will appoint an Assistant
Secretary through the medium of Panchayat
Directorate for Panchayat Samiti
Not appointed
4 The State Government shall appoint a Chief
Executive Officer for every Zila Parishad Yes appointed in Palamu
5 The government may appoint an Additional Chief
Executive Officer for a Zila Parishad Not appointed
6
The Government shall also appoint a Chief
Planning Officer and a Chief Accounts Officer,
Executive officer for every Zila Parishad;
Not appointed
7 Other District, Block and Village level
functionaries to PRIs. Not appointed
*Panchayat Sewak is an employee of the State Government, Dept. of Panchayati Raj
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No matter which view one subscribes to the fact is that the PRIs are ill equipped to meet the
challenges of ePRI and need infusion of capacity building measures in form of manpower,
training and skills up gradation to meet the needs of the project.
5.3. Devolution Status
The devolution of the Funds, Function and Functionaries to PRIs has not yet taken place in
Jharkhand due to the stay on the elections to the PRIs by the Hon’ble Supreme Court of
India. The current status has been explained in the following section.
5.3.1. Funds, Functions, Functionaries
Funds (Finances)
The State does not have a district sector/ Panchayat Window in its budget. However, it is
reported that there is a strong system of traditional Panchayats functioning in some blocks of
Ranchi and Khunti districts in the form of Manki-Munda and the Parha systems. In the year
2005-06, the State Government decided to allot Rs.50, 000/- each to the traditional
Panchayats. In the absence of elected Panchayats, the issue of sending tied as well as
untied funds to the Panchayats does not arise.
The State Finance Commission (SFC) or Central Finance Commission Grants are not being
given to Panchayats.
Only one SFC has been appointed so far. It is headed by a serving officer (of the rank of
Principal Secretary, GoJ) of the State government. The SFC, as per available information,
has submitted its report in July 2009.
Apart from it 16 districts of the State of Jharkhand comes under BRGF. Funds available
under this scheme have been Rs. 720 Crores against which Rs. 615 Crores have been
released.
Functions
Under the provision in section 75, 76 and 77 of Jharkhand Panchayat Raj Act, 2001 the
power and functions are to be devolved to the three level of Panchayats. In this reference
several meetings have been held in the Chairmanship of Chief Secretary and necessary
guidelines have been given to concerned departments. Activity Mapping has not been
initiated. The Table 5.7 describes the functions allocated to Panchayats and their current
status. The Jharkhand Panchayati Raj Act has legislated for the devolution of these
functions. But none have devolved in absence of PRIs.
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Table 5.7 - Functions allocated to Panchayats and their current status
S. No. Functions Sub Functions Status
1. General Functions
i.
Preparation of annual plans for
development of the Panchayat
area
Being done by DRDA for
district
ii.
Organizing voluntary labour and
voluntary contribution for
community works
Being done by Dept. of
Rural Development
iii. Removal of encroachments on
public properties Circle officer revenue
iv. Undertaking relief work during
natural calamities
Being done at District
level by Relief dept State
level
v. Maintenance of essential
statistics of villages.
Being done by
Department of Statistics
and Evaluation
2. Agriculture, including Agriculture Extension.
i.
Execution of plans for
development of agriculture and
horticulture;
Being done by
departmental officers at
district level
ii. Execution of plans for
reclamation of wasteland
Being done at district level
by revenue dept.
iii.
Development and maintenance
of grazing lands and preventing
their unauthorized alienation
and use.
Being done at district level
by revenue dept.
3.
Cooperation with Government and the Panchayat
Samiti in land development, land reclamation and land
conservation works.
Not being done
4. Implementation of minor irrigation, water management Being done at the district
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S. No. Functions Sub Functions Status
and water coverage development plans. level by irrigation
department officers
5. Animal husbandry, dairy farming and poultry
i.
Implementation of schemes for
improvement of breed of cattle,
poultry and other livestock
Being done by the AH
department officers at
district/Block level
ii.
Implementation of the Scheme
for promotion of dairy farming,
poultry and piggery
Being done by the AH
department officers at
district/Block level
6. Fisheries - Implementation of scheme for development
of fisheries in villages
Being done by department
Fishery officers at district
level
7. Social and farm forestry
i.
Plantation and preservation of
trees on the sides of roads and
other public lands under its
control
Being done by the Forest
department
ii. Implementation of social and
farm forestry schemes
Being done by Forest
department
iii.
Plantation for fuel and
implementation of schemes for
fodder development.
Being done by
departmental officers at
district level
iv.
Carrying out of programme for
development and promotion of
sericulture.
Being done by
departmental officers at
district level
8.
Minor forest
produce
Providing for collection,
processing, storage and
marketing of minor forest
produce
Being done by Forest
department
9. Khadi, Village and cottage industries
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S. No. Functions Sub Functions Status
i.
Implementation of schemes for
development of village and
cottage industries
Being done by
departmental officers at
district level
ii.
Making schemes for
development of agricultural and
commercial industries and
implementing them
Being done by
departmental officers at
district level
iii.
Organizing awareness camps,
seminars and training
programmes, agricultural and
industrial exhibitions for benefit
of rural areas
Being done by
departmental officers at
district level
10. Rural Housing
i. Implementation of rural housing
schemes Being done by DRDA
ii. Distribution of house - sites
within its jurisdiction
Being done under rules
framed by DRDA
iii.
Maintenance of records relating
to building sites and other
private and public properties
Being done at district level
by revenue dept.
11. Drinking water facilities
i.
Construction, repair and
maintenance of public wells,
ponds and hand - pumps for
drinking water, washing clothes
and bathing
Department of Drinking
Water at district and sub
div level/ DRDA and
PHED
ii. Taking measures for prevention
and control of water pollution
Department of Drinking
Water at district and sub
div. level
iii. Conducting and maintaining
rural water supply scheme
Department of Drinking
Water at district and sub
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S. No. Functions Sub Functions Status
div. level
iv. Management of water sources
At state level by
department of water
resources
12. Roads, buildings, bridges, culverts, water ways and
other means of communication
i.
Construction and maintenance
of rural roads, drains and
bridges - culverts.
Department of Rural
engineering/ Rural Dev.
at district level
ii.
Maintenance of the building
under its control or transferred
by the Government or any public
authority
Department of Building
Construction at district
level
iii. Maintenance of boats, ferries
and water - ways.
At state level by
department of water
resources
13. Rural Electrification
i.
Provision for and maintenance
of lighting public streets and
other places
Dept. of Power at district
Sub div level
ii. Helping rural electrification
Department of power and
rural Development
department
14. Non - conventional energy source
i.
Promotion and development of
non- conventional energy -
sources
JREDA from State level
ii.
Maintenance of community non -
conventional energy sources
including bio - gas plants
JREDA from State level
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S. No. Functions Sub Functions Status
iii.
Propagation and publicity of
improved ovens and other
energy means
JREDA from State level
15. Poverty alleviation programme
i.
Promotion of public awareness
and participation in poverty
alleviation programmes for full
employment and creation of
productive assets
DRDA through block and
village functionaries
ii.
Selection of beneficiaries under
various programmes through
Gram Sabhas
DRDA through Aam
Sabha and block and
village functionaries
iii.
Ensuring effective
implementation and monitoring
of schemes
DRDA through block and
village functionaries
16.
Education,
including primary
and secondary
schools
i.
Promotion of public awareness
and participation in primary and
secondary education
Village / Block/ District
Education committees
ii.
Ensuring full enrollment and
attendance in primary schools
and their management
Village /Block/ District
Education committees
iii. Providing for education
guarantee
Village /Block/ District
Education committees
iv. Management of secondary
schools.
Principals and District
education Officers
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S. No. Functions Sub Functions Status
17. Adult and non - formal education carrying out of
programmes for promotion of adult literacy
Adult Education
Department
18. Technical training and professional education -
Village arts and selection and training of artisans.
Department of Sports,
Culture and Youth Affairs
19. Establishment and maintenance of libraries and
reading rooms. Not being done
20. Sports and Cultural activities
i.
Encouragement of sports and
cultural activities, and
establishment and maintenance
of village clubs
State level Department of
Arts, Culture, Sports and
Youth Affairs
ii. Arranging cultural seminars.
21. Markets and fairs- Management of fairs (including
cattle fair), markets and haats in Panchayat area.
APMC / Departmental
officers at District/ block
and Village level
22. Hygiene and Sanitation
i. Promotion of village sanitation
Department of Drinking
Water and Sanitation at
District and Sub division
level
ii. Cleaning of public streets,
ponds, wells and roads
Block/ Village level
functionaries
iii. Construction and maintenance
of public latrines
Department of Drinking
Water and Sanitation at
District and Sub division
level
iv. Management and control of
bathing and washing ghats
State level by Department
of Water Resources
v. Vaccination Department of Health ME
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S. No. Functions Sub Functions Status
and FW
vi. Prevention and remedial
measures against epidemics
Department of Health ME
and FW
vii. Maintenance and regulation of
burning and burial grounds Village level functionaries
viii. Disposal of unclaimed corpses
and carcasses Village level functionaries
ix. Preventive measures against
stray animals Village level functionaries
23. Welfare of weaker sections and in particular the
scheduled castes and scheduled tribes
i.
Implementation of specific
programmes for scheduled
castes, scheduled tribes and
weaker sections of the society
District/Block level officers
of Welfare and Social
Welfare and Social
security departments
ii.
Programmes against
exploitation of and injustice to
weaker sections of the society
District/Block level officers
of Welfare and Social
Welfare and social
security departments
24. Health and family welfare
i. Management of health and
family welfare programmes
Civil surgeon through
District and village Health
Committees
ii. Measures for prevention and
control of malnutrition
Dept. Of Soc. Welf.,
Women and Child Dev.
through CDPO/
Anganwadis/ Balwadis
and Education department
through Mid Day Meal
scheme
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S. No. Functions Sub Functions Status
iii. Encouraging small family norm
Civil surgeon through
District and village Health
Committees
25. Social welfare and social security including women
welfare
i.
Making and implementing
schemes for mentally and
physically handicapped persons
Department of social
welfare through district/
Block and village
functionaries
ii. Provision of pension for the old,
the disabled and the destitute
Department of Social
welfare through district/
Block and village
functionaries
iii.
Specific programmes for social
development of women and
children
Department of social
welfare women and Child
Development through
CDPO
26. Maintenance and preservation of community assets
i.
Specific provision for community
assets created by the
Government, local authority and
other agencies and
arrangements for their proper
use
No specific provision
made
ii. Encouraging people's
participation in this Not being done
27. Public distribution system
i.
Arousing social consciousness
regarding distribution of
essential
Department of Food and
supplies through district/
Block officers
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S. No. Functions Sub Functions Status
Commodities
ii.
Management of public
distribution system and constant
supervision
for making it efficient and
transparent
Department of Food and
supplies through district/
Block officers
28. Management of Child Development Programme
Department of Social
welfare women and Child
development through
CDPO
29. Enlarging Cooperative activities
i.
Management of cooperative -
based agriculture, dairy,
pisciculture
and forest and environment
programmes
Cooperative Department
officers at district/Block
level
ii.
Encouragement to cooperative -
based handicraft, handloom,
tasar, lac and Malwari
production
Cooperative Department
officers at district/Block
level
iii. Development of Cooperative
marketing system
Cooperative Department
officers at district/Block
level
30. Encouraging the common people towards saving and
promoting collective saving system State Level
31. Organizing self-help groups and activating villagers
towards a self dependant village
Department of Rural
development through
District/Block officials
32.
Maintenance of records of birth, death, marriage etc.
and arousing awareness in people to register birth and
death
Department of Statistics
and Evaluation through
District and Block officers
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S. No. Functions Sub Functions Status
33. Others
i.
Substantial provision to meet
unforeseen situation or natural
calamity
Not made
ii.
Provision for casual medical aid
to the poorest and cremation of
the destitute
Not made
iii.
Cooperation in affairs of national
interest such as cooperating in
census, collection of desirable
information
Not being done
Though work in all government programmes was going on the main object of reaching out to
citizen was lost. The government was still working in the feudal philosophy that the public
should come to it rather than reaching out to the citizen. This was also amply clear from the
crowd gathered at the Collectorate and the Block office. The formation of Panchayats shall
go a long way in devolving powers and functions to a place near the citizens’ residence.
Some important tasks, which were thought to be important and be done through PRIs, like
cooperation with Government and the Panchayat Samiti in land development, land
reclamation and land conservation works, establishment and maintenance of libraries and
reading rooms, encouraging people's participation in maintenance and preservation of
community assets and cooperation in affairs of national interest such as cooperating in
census, collection of desirable information, are not being performed.
Functionaries
Since elected Panchayats have not been constituted, Activity Mapping has not been initiated;
the issue of devolution of Functionaries does not arise.
5.3.2. Status of Activity Mapping
Activity Mapping has not been initiated.
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5.3.3. Challenges
The Panchayat Elections, of all the three tiers, in Jharkhand have been put on stay by the
Supreme Court of India. This is a major hurdle in terms of devolution of powers as no
devolution of funds, functions and functionaries can take place without the elected
representatives of Panchayat being present.
The other operational challenges in terms of the devolution would surface once the
Panchayat election takes place in Jharkhand.
5.4. PR Governance
The focus of this section is on determining the extent of PRI involvement and the PRI
participation in various committees. A detailed study of various activities in the G2G
functional areas was done which has been detailed below.
5.4.1. G2G Functional Areas
This section focuses on the level of PRI involvement in the G2G functional areas like
planning, implementation, monitoring and accounting.
5.4.1.1. Planning
As no PRI Elections have been conducted in the State of Jharkhand since the year 1978 and
the Supreme Court of India has also put a stay on the same, no elected representatives or
any involvement of PRIs in standing committees, exist at any of the Panchayat Levels
(ZP/BP/GP). Hence, no plans/proposals are being prepared at the ZP/BP/GP level.
• Planning for individual villages is done in the Aam Sabha. These individual village plans,
thus formulated, are consolidated at the Block level. Subsequently, these are further
consolidated at the District level (DRDA) and are inducted in the District Development
Plan.
• The District Planning committee has not been formed and therefore no District Plan is
prepared, yet the development activities are being planned through the District
Development Plan.
• The planning of schemes like IAY and IGNOAPS which depend on BPL list and scores
are done by departmental officers on basis of approved BPL lists and scores. The lists
and scores are approved by the Aam Sabha
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• For the rest of the schemes the departmental officers prepare the plans based on
guidelines issued by the DRDA
5.4.1.2. Monitoring & Implementation
As no elected representatives or any involvement of PRIs in standing committees exist at
any of the Panchayat Levels (ZP/BP/GP), there are no systems in place to monitor
expenditure & receipt vouchers till the lowest level by Panchayats. All monitoring and
implementation are handled by the line departments or the DRDA. State RTI rules prevail in
all departments, however, Panchayati Raj Department does not have PRIs and therefore the
implementation of RTI is restricted to Govt. functioning only.
There is no formal structured system of monitoring of schemes at village and block level. The
Deputy Commissioner though carries out periodic review of schemes. The details of which
are as listed below:
Table – 5.8 Monitoring by Deputy Commissioner
S. No. Schemes Participants Frequency
1. SSA & MDM DSE, DEO, BEO Monthly
2. NRHM CS, DC Monthly
3. NREGS, SGSY, IAY, PMGSY DDC, All BDOs Monthly
4. NFSM, RKVY, NHM DAO, DHO, MD (ATMA), DFO,
DAHO Monthly*
5. ICDS DDC, DPO, All CDPOs Monthly
6.
All Welfare Schemes
including Pensions,
Scholarships, etc.
DWO, DPO, ADSS Monthly
* Frequency increased during Drought
Regarding implementation the Gram Panchayat does not play any role in the implementation
of the schemes. The Panchayat Samiti and Zilla Panchayat also do not play any role in the
implementation of the schemes.
Table 5.9 - Implementation, Operation and Maintenance of Schemes
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S. No. Society/Committees/Agency Officer Schemes
1. None DDC, DPO BRGF
2. District Health Society/ Village health
committee Civil Surgeon NRHM
3. District Rural Development Agency PD, DRDA SGSY, IAY, PMGSY,
NREGS, IWDP and BRGF
4. National Food Security Mission
Society DAO NFSMP*
5. Agriculture Technology &
Management Agency (ATMA) DAO RKVY
6. None DHO NHM
7. District Education Committee &
Village Education committee DSE, DEO SSA, MDM
8. None DWO, DSWO
Scholarship, Hostel &
grant for weaker section
including STs
9. None AD SS IGNOAPS
10. None DPO ICDS
11. None EE ARWSP, TSC
12. None Addl. Collector NLRMP
*From next year as it is to be implemented then in Palamu. However as per available information other districts are
implementing it.
5.4.1.3. Accounting
Three tiers of classification of Head of Accounts are proposed to be used for Panchayat
Accounts as per GoI regulations governing the Centrally Funded Schemes. However as no
devolution of funds and functionaries has taken place the department of Panchayat follows
the traditional practice of the Govt. of Jharkhand (GoJ).
• The PRIs do not do any accounting for any Scheme
• The department, at government level has a single entry, cash basis accounting and are
under the treasury account head “2515” which is for other rural development schemes.
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The department gets its non plan expenditure from this head, under the sub head
demands.
• No taxes are being collected by the Panchayats.
• As no elected representatives of the Panchayats exist, there is no involvement of PRIs in
standing committees at any of the Panchayat Levels (ZP/BP/GP).
5.4.2. Extent of PRI involvement in Schemes
Gram Panchayat does not play any role in the implementation of the schemes. The
Panchayat Samiti and Zilla Panchayat also do not play any role in the implementation of the
schemes either. The management of the schemes is done by line department officials except
the Village Education Committee for schools and Village Water and Sanitation Committee in
case of Water and Sanitation Schemes. A Village health committee is also said to be
existing. The consultants were not able to meet and talk with any member.
5.4.3. Participation in Committees
At State level as per information made available to the team the department is not a member
of any committee for Policy making, planning, implementing, funding and monitoring
schemes. At the District and village levels committees have been formed by the Education,
Health, and Sanitation / Drinking Water Supply departments. The departments expressed
that though these committees have provision to take in a Panchayat Member; no
representatives have registered/attended the meetings, in the absence of PRIs.
5.5. Best Practices & Key Learning related to Panchayati Raj Governance
As there are no Panchayats operating since the formation of Jharkhand as a State, there are
no Best Practices or Key Learnings associated with Panchayati Raj Governance. It is
however reported that there is a strong system of traditional Panchayats functioning in other
areas in the form of Manki-Munda and the Parha systems. Further a couple of activities
which are taking place in all the blocks of Jharkhand are as follows:
NREGA Diwas
Every Wednesday is considered as NREGA work day, at all Panchayat Offices, where all the
Rozgar Sewaks need to be present. The families desiring Job card, fill up an application form
with the details of all the family members along with their photographs which is submitted to
the rozgar sewak (a Gov functionary). After the requisite verification by the Rozgar Sewak,
Job cards are issued to the applicants, if found eligible, within 15 days of the date of
application. Those able bodied adults who desire work must request the Rozgar Sewak to
allot work to them. In case of an ongoing project work, they are allotted work and a written
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order is issued to that effect. In case of new project, a group of minimum 20 job seekers is
required to allot work on pre-approved project.
Mangal Diwas
Every Tuesday all the Block officers and the Panchayat Sewaks are present for the whole
day at the Block office. The purpose of this day, which is called Mangal Diwas, is to resolve
all the pending issues like issuance of income certificate, caste certificate etc of all the
citizens of the block. As per the BDO Chainpur, it is mandatory for all the officials to be
present at the Block Office every Tuesday and take up all the pending application requests.
This initiative ensures that no issues of the citizens are left unresolved beyond a time frame
of 1 week.
Even after the enforcement of Jharkhand Panchayat Raj Act, 2001, which laid down the
procedures for the formation and the functioning of the three tiers of Panchayats, the PRIs
are yet to be recognized as government bodies in the State. They are ill-equipped in terms
of manpower, devolution of powers and other capacity building requirements like training,
skills up-gradation, etc. The major hurdle, for the PRIs, in achieving a government status, is
the PRI Elections which have been stayed by the Hon’ble Supreme Court of India.
Conclusion
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Objective: This section covers in depth assessment of information and service needs
of state PR department, line departments, PRI
and citizens. The expectations of various
stakeholders from ePRI project, identified on
basis of interactions with various
stakeholders at state and district level, have
also been discussed.
6. Information and Services Needs
This section deals with the information and
services needs of the State and citizens. As no
PRIs exist the study team cannot map the
information and services needs of the PRIs. The
needs are classified into common needs of all the
stakeholders and the needs individual
departments had expressed themselves.
In order to assess the needs of the stakeholders the study team had detailed discussions
with stakeholders at all levels. At State level the Study team met the Department of
Panchayati raj and all the departments involved in the implementation of the 29 schemes
where PRI involvement had been conceived (list in annexure). The vision and expectations
of the State PR department were also sought along with their suggestion and
recommendations for making ePRI a success.
6.1. I&S Needs of State PR Department and other Line Departments
The information and services needs of the State PR department, the common needs of all
the line departments and also their need individually have been discussed in detail in the
following section.
State PR Department
The main information & services needs of State PR department can be enumerated as:
• Improved delivery systems for services,
• Increasing simplicity and accessibility of systems and procedures to citizens,
• Increased fiscal responsibility and efficiency of expenditures through sound financial
management,
• Giving voice to people and higher levels of accountability and transparency in
governance,
• Reduction of red tape.
• Government to be made sympathetic towards the needs of the people, and
• Closer physical and fiscal monitoring of the progress of the programs.
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Panchayati Raj expectations from ePRI are that it enables a citizen-friendly, citizen-caring
and responsive administration, and in the process, results in the exercise of public authority
for the common good.
State Line Departments
The aspirations of various State Line Departments
were expressed by the officials of the departments
during the State Workshop held on 25th June 2009
and subsequent interviews with individual
departments. The objective was to understand how
the schemes were being planned, implemented,
reports generated and the monitoring done to make
the schemes successful. Another objective was to
understand how far IT is being currently used to
assist in the planning, implementation and monitoring
of the schemes at different levels and is any State
level initiative planned to implement IT in planning, implementing and monitoring of schemes
centrally or individually.
At district level the study team discussed these issues with DC, DDC, DIO and validated
what had been gathered at the State level. The study team also discussed any fresh
challenges the district officials may have, which have hereto not been addressed.
The officials showed a positive response towards the ePRI and expressed that the ICT
enablement of PRIs would lead to better planning, implementation, accounting and
monitoring of the respective schemes of each of the departments. They further explained
about the various schemes being implemented by their departments and how ePRI would
help in delivering the same in a more efficient and transparent way.
The various departments who participated in the workshop and with whom the study team
had extensive interaction are shown below.
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The common expectations of all the participating departments were as follows:
Planning
1. Problem of Data Collection and compilation: Planning any scheme calls from data
from various departments. Individual departments follow their own methods of data
collection and use different formats, coding systems and even may follow different time
measurements (crop season like Rabi, Kharif etc.). The data thus collected may be of
little use to other departments who may also need same or similar data. The data thus
collected by each of the departments individually which leads to redundancy, waste of
effort, and wastage of manpower and non uniformity of data.
Expectation from PRIs: With PRIs acting as a nodal point for data the line departments
would be able to focus on their core development work rather than ancillary issues like
collecting data every time a senior officer call for a meeting or demands information.
2. Authenticity of Data: Currently the data is collected and collated at village and block
level by manpower whose skill set is not very high. The staff does not have enough
training & experience of handling and verification of data before it is sent up in the
Health, Medical Education
& Family Welfare
Art, Culture, Sports
& Youth Affairs
Labor, Employment
& Training
PHED
(Drinking Water & Sanitation)
Planning &
Development
Agriculture &
Sugarcane Development
Welfare
Department
Rural
Development
Human Resource
Development
Department
of
Panchayati Raj
Information Technology
Land Reforms Revenue Social Welfare, Women
and Child Development
Tribal Welfare
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hierarchy. A lot of time is wasted at the senior management level in assessing the
authenticity of data and information which can be used.
Expectation from PRIs: The digitization of data at the PRIs would eliminate this problem as data would be subject to checks (like range and consistency etc.) and thus increase authenticity. Also if the data is captured at the PRIs by trained manpower then authenticity of data can be maintained at a higher degree.
3. Non Availability of Data: Another problem widely faced by the officials is the non
availability of data at the desired time. A lot of time and effort is wasted in finding out
where and why the data is not available.
Expectation from PRIs: With PRIs collecting the data centrally the officials at the state
would be able to easily identify the schemes and geographies where the data is not
available and the reasons for the same. Remedial measures can also be focused then.
Implementation
4. Transparency: The issue of transparency is always critical in public schemes. Manual
data is always suspected and is susceptible to manipulations. If the data is captured and
processed in digital format and is made publicly accessible, the scope of data
manipulation would be minimized to a substantial extent.
Expectation from PRIs: The computerization of PRIs would lead to a higher
transparency in the execution of the schemes. It would also help in keeping a tab on how
much and where the funds are being spent and the commensurate physical performance.
5. Shortage of Skilled Manpower: Currently no skilled manpower is available at Block and
village levels to provide reliable data.
Expectation from PRIs: With the proposal of providing trained manpower at each of the
Panchayats through the ePRI, the planning implementation and monitoring of the
schemes would be done more effectively.
6. Lot of Paperwork: A lot of paperwork is involved in the various processes of the
schemes being implemented by the departments and all this work is done manually. The
departments expressed their keenness towards reduction in paper in. planning,
implementation and monitoring of their schemes.
Expectation from PRIs: Digitization of data, on line portals and other IT enabled
services like eTendering, electronic accounting, eMIS etc are solutions to the problems of
the lower levels of governance.
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Monitoring
7. Delayed Reporting: The monitoring reports for all the schemes are at present generated
manually. This report generation process takes up a lot of time and effort of the staff
involvd. The accuracy of such manual reports is at best debatable and the checking and
rechecking consumes further more time. Delayed reporting makes any monitoring futile
as timely corrective measures cannot be taken.
Expectation from PRIs With the computerization of all the data of each of the
departments concerned, centrally at the PRI level the reports would be generated
electronically reducing time and effort.
8. Problems in Analysis of information: the generation of information in any government
system is enormous. Each report has numerous heads and monthly, Year to date and
last years data added on the reports assume large proportions. The manual reports
sometimes become so bulky that no analysis is virtually possible on them. The results
are that generation of informative and action oriented reports and trend analyses are
almost impossible to generate.
Expectation from PRIs: Electronic format of these reports would lead to an easier
method of analysis using tools like SPSS as also exception reporting of parameters
which do not conform to norms.
Accounting
9. Reliability: Manual Accounting procedures and that to single entry on cash basis makes
accounts susceptible to manipulations misappropriations, and modifications to meet
individual requirements.
Expectation from PRIs: ICT enablement of PRIs would lead to an efficient accounting of
the schemes. The accounts would be maintained and updated at each of the Panchayats
at regular intervals which would on real time basis be updated at the state line
departments. This would lead to a clear audit trail and any misuse of funds would be
easily traced.
The various Line Departments during the subsequent discussions revalidated that in addition
to the above, they would also require the following assistance from the ePRI project specific
to their department.
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Department of Rural Development
• The department would like the help of ePRI project in preparing and updating the BPL
list of families and its scoring.
• The department would also like the
processing of wages under NREGA and
its payments through the financial
institutions.
• The department also expressed its
desire to operationalise registration and
verification of beneficiaries, issue of job
card to the beneficiaries, application for
allotment of work and allotment of work
to the beneficiaries through the ePRI
system, to bring about total transparency
in the program.
• The department would like application
for allotment/repair of houses under Indira Awas Yojna (IAY) to be received through
the ePRI system.
• The department was also of the view that ePRI project would help in the
universalisation of the Self Help Groups (SHGs) engaged in Swarn Jayanti Gram
Sawarozgar Yojna (SJGSY) and knowledge sharing betweens the SHG’s.
Department of Welfare
• The department was interested in involving the Panchayati Raj Institutions (PRIs) in
physically and financially monitoring the progress of the projects undertaken by the
department in the field. They were keen on PRIs monitoring the grants made to NGOs
and the construction work undertaken by NGOs and other agencies for building
schools, hostels etc.
• The department wanted ePRI project to extend services like admission to Ashram
schools, application for caste certificates & status of availability, registration for
admission to Hostels for ST’s to citizens.
Department of Agriculture & Sugarcane Development
• The department was interested in the physical and financial monitoring of NGOs who
undertake a major part of work under National Horticulture Mission (NHM) and
National Agriculture Development Program (NADP).
• The department was interested in extending G2C services like registration of seed
sellers, fertilizer dealers and pesticide dealers to the citizens through ePRI.
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• They would also like ePRI to receive application for Soil Testing through electronic
mode.
Department of Health, Medical Education & Family Welfare
• The department desired that the data entry on Health Information Management
System (HIMS) of GoI be directly done from the Panchayats which can be aggregated
on Block, District & State level. This would help in accurate and timely reporting.
• The department wanted the monitoring of ANM’s monthly visit program to different
villages in their beat through ePRI.
• The department expressed their desire to have the ePRIs as the data entry point for
information about the National Disease Control Program and National Vector Borne
Disease Program.
• The department wanted to provide training to Sahayas /ASHA Workers through the
PRIs.
• The department wanted the PRIs to assist in preparing list of eligible couples,
pregnant women for extending family welfare services and children for immunization.
• The department wanted ePRIs to provide information to the citizens about the
distance of hospitals from the particular Panchayat and the type of doctors available
in those hospitals.
Department of Art, Culture, Sports & Youth Affairs
• The department desired that a list of all the Kreeda Shri shall be displayed at the PRIs
from where the youth can get this information.
Department of Social Welfare, Women & Child Development
• The department desired to provide all G2C services from Panchayat which as of now
are being handled at the block.
• They would also like work flow to be initiated in their program so that the application
received at the Panchayat can travel through different level of approvals and the
service subsequently be delivered at Panchayat level.
• The department wished to extend the following G2C services through the ePRI,
• Application for pension under Swami Vivekananda Nishakt Swarvalamban Yojana.
• Application for issue of Disability Certificate.
• Application for payment of cash support under Mukhya Mantri Kanyadaan Yojana.
• Registration / Application for scholarships for disabled students.
• Registration / Applications for free aids and applications for Viklang.
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Department of Labor, Employment & Training
The department wished to extend the following G2C services through the ePRI,
• Application / Registration for Old Age pension, Handicap Pension and Widow
Pension.
• Registration of Job Seekers (Employment Exchange Registration).
Department of Public Health Engineering (Drinking Water & Sanitation)
The department desired to extend the following G2C services through the ePRI,
• Registration for household for personal connection as well as for School/Anganwadi
centers for institutional connections.
• List of approved private connections as well as approved households for subsidy.
• Status of complaints registered.
• Identification of safe and unsafe drinking water areas/sources.
• Registration of private and institutional toilets.
Department of Human Resource Development
• The department desired to prepare a child tracking system by which all children at the
school going age can be tracked for admission to schools, with the help of ePRI.
• The department also wanted the ePRI to facilitate data entry for DAIS data,
monitoring of school attendance and monitoring of physical and financial progress of
the schools.
Department of Planning & Development
The department desired to extend the following G2C services through ePRI,
• Data entry for Panchayat registers.
• Birth & death registrations.
• Data collection and entry for state income (economic census).
Department of Panchayati Raj
The department desired to extend the following G2C services through ePRI,
• Application for making available copy of GP/PS/ZP documents.
• Application for issue of Ration Card.
• Application for issue of duplicate Ration Card/Modification of Ration Card.
In addition to the above mentioned issues, all the departments were of the opinion that the
ePRI channel should also be used to create awareness amongst the rural citizens about the
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various schemes and services being provided by the departments. They also expressed their
interest in ePRI playing a pivotal role as the data entry point for various schemes. Further,
they also desired that the ePRIs should help in physical & financial monitoring and
accounting of all the schemes.
District Administration
The Palamu District Administration had the following information and services needs out of the
ePRI MMP project:
• The District Administration believed that the functions should be appropriately
devolved to the Panchayats which would result in a better delivery of services to the
citizens. As on date the citizens need to come all the way to the District/Block for
some of the services which is a very costly, time consuming and a tiresome process
for them.
• The administration also revalidated the point made at the State Level, which was that
the Panchayats should act as a communication medium to inform the citizens about
the various services available to them under the various schemes.
• The administration firmly believed that with ePRI coming into action, the level of
Transparency in the functions, their funding, monitoring and accounting would be
enhanced tremendously.
6.2. Information and Services Needs of PRI (ZP/BP/GP)
At present the constitution of PRIs has not occurred in the State, hence their needs could not be captured. However, it is expected that the needs of PRIs would emerge from the needs of the citizens, under their jurisdiction. The needs of the citizens have been elaborated in the following section.
6.3. Information and Services Needs of
Citizens
The information & services needs of the citizens were
recorded by the study team during various interactions
and focused group interviews with the citizens. The
opinion of Block and Village level officials and that of
the line department officers were also taken into
consideration. The needs of the citizens which broadly
emerged are classified according to the focused group
discussions held with them.
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The citizens currently are unaware about various schemes and services available to them as
there is no strong communication medium in place. Most of the information reached them
either through the Aam Sabhas, word of mouth or loud speakers etc. If they miss onto the
information then there is no way they get it at a later point in time and hence are unaware
about a lot of developments. They want the Panchayats to act as an information centre
where they can get to know about the schemes & services available to them, and whether or
not they are eligible for the same.
In addition, the senior citizens also faced a major challenge about not getting the old age
pension as they were not even aware of where to apply/register for the same. Some of them
did not even know about the eligibility criteria for receiving old age pension. The senior
citizens voiced out in unison that they wanted a hassle free, timely and transparent
processing of their pension.
During the focused group interviews, the women pointed out that they wanted timely
information for the allotment/repair of houses under the IAY. Currently, they keep on waiting
endlessly (and also keep visiting the Block Office) for grants under IAY to be released for
them without knowing their current position in the IAY waitlist and application. They wanted
the Panchayat to provide them with accurate information about their rank on the BPL list and
till what rank the allotments have been made. The women also brought forward a request for
better and enhanced Anganwadi Services. Another important point which came forward from
this focused group was the inadequate number of teachers in the school. The group wanted
adequate number of teachers to be deployed in the schools.
The tribal’s faced a problem in the allotment of work under NREGA because of not having
the job cards and not knowing where and how to apply for work. They wanted that the
Panchayats should disseminate information about the procedure of applying for a job card
and availability of work. They also wished that the Panchayats should act as a single point of
contact for applying for job card and allotment of work.
The following table also suggests the opportunity for the information & service needs of the
citizens.
Table 6.1 – Information Needs of the Citizens
Stakeholder Challenges / Issues Information Needs
Citizens of
Jainagra Gram
1 Lack of awareness about various
schemes and the benefits available to
them through these schemes.
2 No information available to citizens about
1 Information to be made
available at the Panchayat
Bhawan about the various
schemes, the benefits
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Stakeholder Challenges / Issues Information Needs
the procedures and the documents
required for applying for benefits under
the various schemes.
3 Lack of information to the citizens about
the officials to whom they may approach
in case they need any assistance
regarding schemes, associated benefits,
procedures for applying to these
schemes etc.
4 Citizens did not know have any
information about their BPL ranking, till
what ranks have the houses been allotted
and till when they can expect the houses
to be allotted to them.
5 The citizens were unaware about the
number of hours of work which they are
entitled to, how much minimum wage
they must get and what to do in case of
work not being made available to them.
6 Citizens have to make (or keeping
making on their own) numerous visits to
the Block Office to get information about
the current status of the applications for
various schemes they have applied for.
This involves a lot of time, money and
effort of the citizen and also a lot of
inconvenience for the Block Officials who
keep getting these information requests
time and again.
associated with the
schemes, eligibility criteria,
and the documents required
for applying to the schemes.
2 There should be certain
officials present at the
Panchayat Bhawan to whom
the citizens can approach in
case they need any help
regarding any of the above
mentioned points.
3 Information should be made
available at the Panchayat
Bhawan about the current
status of issue of houses
under IAY, and how much
time would a citizen have to
wait as per his/her rank in
the BPL list.
4 Regular workshops should
be arranged during the
NREGA Diwas* to educate
the citizens about NREGA in
detail.
5 The status of any kind of
application for which the
citizens have applied for
should be made available to
them at the Panchayat
Bhawan.
Focus Group –
Senior Citizens
1 The senior citizens were unaware about
the eligibility age of applying for the Old
Age Pension.
1 The information about
various pension schemes
available to the senior
citizens and the eligibility for
the same should be made
available at the Panchayat
Bhawan.
Focus Group –
Women &
Children
1 The women were unaware about the
procedures and the documents required
for applying for widow pension.
2 The group was of the opinion that the
1 The information about
various pension schemes
available to the women and
the eligibility for the same
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Stakeholder Challenges / Issues Information Needs
Anganwadi workers are not making
efforts to make people aware of the
facilities available to them, they are
offered to only those who personally visit
the centre.
should be made available at
the Panchayat Bhawan.
2 Aanganwadi workers should
be more pro-active in
providing information to the
citizens.
The Table 6.1 discusses the challenges faced by the citizens, while applying for any
schemes or services, due to lack of appropriate information available to them. These have
been further segregated into the challenges faced by the various focus groups. The various
information needs of the citizens, thus inferred, have also been included in the table. These
information needs of the citizens need to be addressed, in order to ensure that the citizens
are well informed of their rights and get the maximum benefits from the various schemes and
services.
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Table 6.2 – Service Needs of the Citizens
Stakeholder Challenges / Issues Services Needs
Citizens of Jainagra
Gram
1 The citizens have to go to the District to
buy the application forms for various
services.
2 The citizens have to go to the
District/Block to submit the application.
3 As the PRIs do not exist in Jharkhand,
none of the services is currently being
provided through the Gram Panchayats,
hence making citizen’s travel to
District/Block to avail them.
1 Application for selection,
listing and scores of BPL
families.
2 Application, allotment, repair
and Status of Indira Awas
Yojana.
3 Registration & Verification of
beneficiaries, Job card for
beneficiaries, Application for
work demand, allocation of
work and other schemes.
4 Application / Registration for
Old Age pension, Handicap
Pension, Widow Pension.
5 Application for Registration of
Birth / Death and issuance of
Birth / Death Certificate.
6 Issue of copy of ROR.
7 Issue of copy of Cadastral
Maps.
8 Application for issue of
income / domicile certificate.
9 Application for issue of Caste
Certificates.
10 Application for Soil Testing
and display of Soil Test
Results by Laboratories.
11 Application for obtaining
license and registration of
pesticide / fertilizer and seed
sellers.
12 Application for pension under
Swami Vivekananda Nishakt
Swavalamban Yojna.
13 Application for issue of
Disability Certificate for
disability pension.
14 Application for payment of
cash support under Mukhya
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Stakeholder Challenges / Issues Services Needs
Mantri Kanyadan Yojna.
15 Registration / Application for
scholarships for disabled
students.
16 Registration / Applications for
free aids and applications for
Viklang.
17 Registration of Job Seekers
(Employment Exchange
Registration).
18 Identification of safe and
unsafe drinking water areas /
sources.
19 Registration for Private and
Institutional toilets.
20 Application for issue of Ration
Card, Issue of Duplicate /
Modification of Ration Card.
The Table 6.2 discusses the various issues and challenges faced by the citizens, while
applying for any schemes or services, on the basis of accessibility and the resources
available to them. The various service needs of the citizens have also been included in the
table. These service needs are expected to be delivered through the PRIs, in order to
enhance the accessibility for the citizens.
Table 6.3 – Other Needs of the Citizens
Stakeholder Challenges / Issues Other Needs
Citizens of Jainagra
Gram
1 Lack of infrastructure like roads,
electricity, colonies, and houses.
2 Lacking of medical facilities.
3 Lack of infrastructure of school. Currently
only 1 room available which
accommodates Classes from 1-5.
4 Teacher to Student ratio is extremely low.
Only 1 teacher available for all the 5
classes.
1 Basic infrastructure
like roads, electricity
at least for a few
hours everyday
should be provided.
2 Medical camps shall
be organized by the
District Hospital on
regular basis.
3 Adequate no. of
teachers and rooms
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Stakeholder Challenges / Issues Other Needs
to be made available
for different classes
in schools.
The Table 6.3 refers to the other basic needs of the citizens, like infrastructure and medical
needs. These challenges are faced by the citizens on a daily basis and are critical in the
upliftment of the society as a whole.
The above information & service needs of the citizens are centered on the PRIs being the
delivery channel for the respective schemes and services. However, the execution of these
schemes will happen from the specific line departments handling those schemes.
6.4. Services Identified
During the consultations with the project stakeholders, at the State Level Workshop, on the
25th June’09 and subsequent discussions with line department officials, an umbrella list of
proposed 45 G2C services were identified, which were considered suitable to be delivered at
the Panchayat level. The citizen interaction also pinpointed a list of six services which were
desired by the citizens. Considering the citizen identified services as sacrosanct these
identified services were further refined, during the detailed interviews with the officials of the
identified Line departments and during the District Level Workshop, on the 18th July’09, to a
list of 20 most relevant G2C services to be delivered to the Rural Citizens of Jharkhand
through the PRIs. These services were identified as the ones which could benefit both the
citizens and the government and its delivery system, if devolved to village (Panchayat) level,
in the ePRI project. The selected services are as listed below:
Table 6.4 – List of 20 G2C Services to be delivered through PRIs
S.No. Identified Services for PRIs in State
1 Application for selection, listing and scores of BPL families.
2 Application, allotment, repair and Status of Indira Awas Yojana.
3 Registration & Verification of beneficiaries, Job card for beneficiaries, Application for work
demand, allocation of work and other schemes.
4 Application / Registration for Old Age pension, Handicap Pension, Widow Pension.
5 Application for Registration of Birth / Death and issuance of Birth / Death Certificate.
6 Issue of copy of ROR.
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S.No. Identified Services for PRIs in State
7 Issue of copy of Cadastral Maps.
8 Application for issue of income / domicile certificate.
9 Application for issue of Caste Certificates.
10 Application for Soil Testing and display of Soil Test Results by Laboratories.
11 Application for obtaining license and registration of pesticide retailers / fertilizer retailers /
seed sellers.
12 Application for pension under Swami Vivekananda Nishakt Swavalamban Yojna.
13 Application for issue of Disability Certificate for disability pension.
14 Application for payment of cash support under Mukhya Mantri Kanyadan Yojna.
15 Registration / Application for scholarships for disabled students.
16 Registration / Applications for free aids and applications for Viklang.
17 Registration of Job Seekers (Employment Exchang e Registration).
18 Identification of safe and unsafe drinking water areas / sources.
19 Registration for Private and Institutional toilets.
20 Application for issue of Ration Card, Issue of Duplicate Ration Card / Modification of Ration
Card.
Services selected by citizens of village Jainagra, block Chainpur
The Line department officials as well as the citizens have huge expectations
from the PRIs. The Line department officials were convinced that ICT enabled
PRIs would indeed serve as an efficient delivery point, for the various services
currently being delivered by them. The citizens expect to save their time, effort
and money, if the services and their other information requirements could be
delivered at the PRIs, without them having to visit the block or district for the
same.
Conclusion
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Objective: This section highlights the e Governance readiness of PRIs based on
parameters such as level of
computerization of PRI, extent of
integration of NeGP initiatives with PRI
and availability of ICT infrastructure at
PRIs in the state.
7. e-Governance Readiness
e-Governance is a way for governments to use
new technologies to provide people with more
convenient access to government information, to
improve the quality of the services and to provide
greater opportunities to participate in democratic
institutions and processes. The study team
discussed and recorded the current status of
NeGP initiatives like CSCs and SWAN to find out the possibility of integrating the same with
the ePRI initiative so that the e-Governance initiatives already in place may form a vital part
of the ePRI. Initiatives for computerization of PRI
7.1. Initiatives for Computerization of PRI
This study was done to determine the initiatives which were taken up for the computerization
of the PRIs both at the state level and at the PRI level (Gram Panchayat, Block Panchayat
and Zilla Panchayat)
7.1.1. State Sponsored Initiatives
Following its constitution as a separate State, Jharkhand had enacted its Panchayati Raj Act
in accordance with the provisions of the 73rd Amendment to the Constitution and that of the
Panchayat Extension to the Scheduled Areas Act, 1996 as applicable to this State. However,
when the announcement for the first election in the new State was announced, it had to be
held back due to legal challenges to the provisions of reservation for the offices of Presidents
for the ST communities. The matter has since been under the consideration of the Apex
Court.
With the stay ordered by the Hon’ble Supreme Court to PRI elections the State Government
was handicapped in developing the Panchayati Raj System as an effective tool of
governance. As a result no funds from GoI or the State budget were allocated to the
Panchayati Raj System for development work. The Panchayats do not have any manpower –
Technical or administrative, apart from court appointed DC as Adhyaksh for ZP and DDC as
CEO, BDO to act as Executive Officer of the Panchayat Samiti and Panchayat Sewak for
Gram Panchayats. No computerization of any kind has therefore taken place in the
Panchayati Raj Institutions in Jharkhand.
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Funds were made available under the BRGF scheme by GOI. GoI has sanctioned Rs. 720
crore against which Rs. 615 crore have been released. The GoJ has transferred funds to 23
of the districts (all except East Singhbhum) for purchase of one computer and necessary
accessories under Capacity
Building for 434 Panchayats out of a total of 4797 Panchayats (ZP, BP and GP). The
purchase is in various stages of completion.
In addition to the above, The Department of Information Technology has initiated SWAN
project under NeGP, whereby all important government offices and institutions will be
provided with connectivity including Zilla Parishad and Panchayat Samities with the provision
to connect Panchayat in near future.
This will help not only in planning, implementation, monitoring, and supervision of schemes
but it will also provide access to information to the general public. The process of making
customized software is yet to begin. The department is also making a Geographical
Information System (GIS) for the entire State, which will include the information pertaining to
Zilla Parishads, Panchayat Samities, Gram Panchayats and Wards. This will be helpful in
providing access to the maps up to the level of wards and their population statistics. The
Jharkhand Space Application Center has been entrusted for doing this work.
The state government is implementing Natural Resource Information System Project (NRIS),
which will be integrated with the MIS for planning, programs formulations, and its
implementation especially for sustainable development. State Panchayati Raj Department
has started uploading content as the national Panchayat portal. There is no computer in
most of the blocks. Also, there are no Panchayat buildings/ offices in majority of the blocks.
7.1.2. Local initiatives by ZP/BP/GP
No initiative has been taken by the ZP/BP/GP level.
7.2. Extent of integration of NeGP initiatives with PRI
The various NeGP initiatives like CSCs and SDCs and their extent of integration with the
PRIs is explained below.
Common Service Centers (CSCs)
A network of Information & Communication Technology (ICT) enabled access points
(Common Service Centers) in rural and semi-urban areas is being established within the
State through NeGP. The Government envisages the use of these Common Service Centers
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(CSC) for delivery of Government services and will encourage other value added benefits
such as banking, micro-credits, telemedicine, e-education, automated etc., for both urban
and rural citizens to be also delivered through the CSCs. The primary reason for setting up
the Common Service Centers is for delivery of e-governance services as well as Business to
Client services resulting from use of digital technology.
Government of Jharkhand (GoJ) designated Jharkhand Agency for Promotion of IT (JAP-IT)
as the nodal agency for the implementation of the Common Service Center (CSC) Scheme
in the State of Jharkhand. JAP-IT would facilitate the implementation as well as provide
policy, G2C services, and revenue support to the SCAs. IL&FS is the National level
Consultant and NLSA (National Level Service Agency) for the CSC Scheme. The Common
Services Centers are designed as ICT-enabled Kiosks, manned by trained entrepreneurs,
and having PCs along with basic support equipments like Printer, Scanner, UPS, riding on
SWAN (JharNet) and wireless Connectivity as the backbone.
The CSC Scheme is to be implemented on a public-private partnership (Build own operate-
BOO) model wherein the private entity is selected to participate as a Service Centre Agency
(SCA) responsible for developing and managing effective and sustainable business model.
The DIT, Govt. of India would provide financial support to SCA through JAP-IT, in the form of
revenue support sought as direct fund transfer and through additional central assistance
(ACA).
A total of 4,562 Common Service Centers (CSCs) christened Pragya Kendra’s are being
opened in each of the Panchayats of the State in first phase of this project. The CSC
initiative is already under implementation, and the progress of the franchisee model is as
follows:
• In Jharkhand, a total of 4562 CSCs were to be installed. However, as per information
by JAPIT, only 3006 are functional.
• In Palamu, a total of 276 CSCs were to be installed. However, as per information from
the franchisee Alternatives for India Development (AID), only 120 are installed.
• Out of the 120 installed centres, 4 have broadband connection while others use
internet data card, WLL, etc.
• The services which are being provided through these CSCs are private in nature. A
few services for which the CSC is being used currently are listed below:
� Photography
� Downloading Ring tones
� Selling Employment Forms
� Selling Tata Sky connections
� Opening PNB Accounts
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� Cyber Cafe, etc
• The State Panchayati Raj Department envisages CSCs to be the delivery mechanism
for the services it proposes to start.
• Integration of Gram Panchayat with CSCs has not taken place.
State Wide Area Network (SWAN)
Source: JAPIT Brochure
A secure and robust network is one of the necessary prerequisites for delivery of all e-
Governance applications. The network must also support voice, video and data and be a
reliable telecommunication infrastructure with a high band-width to be more useful. This
infrastructure should be open and interoperable i.e. should be able to connect other
networks. Further, it should also be scalable so that new nodes and even new networks may
be added to it in future.
Jharkhand State Wide Area Network (SWAN) christened Jharnet was initiated with a vision
to connect State headquarters down to Block level in order to provide secure, reliable and
seamless information flow to all the offices under the government and also to the citizens.
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This is expected to provide cost -effective, reliable, secure and high bandwidth connectivity
of 2 Mbps to all offices.
All the government departments, their offices and the agencies till the Block level are
proposed to be connected to this network. The implementation of the network has been done
in a Public Private Partnership (PPP) model and the operator was selected through an open
and competitive bidding process. All the connected nodes have Internet Protocol (IP)
telephones, which provide a secure and reliable voice communication among all offices. The
network also enables Video Conferencing facilities to government offices in all the districts.
• SWAN points of presence (POPs) are proposed to be installed at all 24 Districts, 35
Sub Divisional Headquarters and 212 Blocks. As per current information about 150-
170 POPs are operational in the Palamu district.
• All Zilla Panchayats and a few Block Panchayats have been connected through
SWAN (Jharnet).
• In Palamu, 7 out of 20 Block Panchayats and the Zilla Panchayat are connected by
SWAN.
• As the Jharnet is not expected to cover the Villages (Panchayats) it can be integrated
up to the Panchayat Samiti Level with the ePRI. The ePRI shall have to rely on
Broadband Connectivity for its Gram Panchayats.
• Treasury, Transport, Registry office and NREGA (GoI reporting) applications are
running on the Jharnet
• TPA for Jharnet has been awarded to Wipro.
• The ZPs and the BPs can use this network for their applications.
State Data Centre’s (SDC)
State Data Centre (SDC) has been identified as one of the important element of the core
infrastructure for supporting e-Governance initiatives of National eGovernance Plan (NeGP).
Under NeGP, it is proposed to create State Data Centre for Jharkhand to consolidate
services, applications and infrastructure to provide efficient electronic delivery of G2G, G2C
and G2B services. These services can be rendered by the States through common delivery
platform seamlessly supported by core Connectivity Infrastructure such as State Wide Area
Network (SWAN) and Common Service Centre (CSC) connectivity extended up to village
level. State Data Centre would provide many functionalities and some of the key
functionalities are Central Repository of the State, Secure Data Storage, Online Delivery of
Services, Citizen Information/Services Portal, State Intranet Portal, Disaster Recovery,
Remote Management and Service Integration etc. SDC would also provide better operation
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& management control and minimize overall cost of Data Management, IT Resource
Management, Deployment and other costs.
Department of Information Technology (DIT) has formulated the Guidelines to provide
Technical and Financial assistance to the States for setting up State Data Centre. These
Guidelines also include the implementation options that can be exercised by the State to
establish the SDC. Jharkhand had with the help of a consultant prepared the proposal for
setting up a State Data centre in Ranchi. The proposal was approved and the consultants
have now prepared the RFP for inviting proposal for an implementing agency (Data Center
Operator) who shall erect, commission and operate the data center on behalf of the State
Government. The RFP is under consideration of the State/ Central government.
7.3. ICT Infrastructure Assessment
The ICT infrastructure at the Panchayat Level is very poor. Most of the Panchayats in
Jharkhand / Palamu to whom the BRGF funds have been allotted have still not got any
computing resources. The power situation is also very alarming and the blocks and villages
may not get power during office hours to
complete the work. Though UPS can be installed
but they also need to be recharged for sufficient
time. Jharkhand is insurgency infected area and
therefore the security of the costly equipment is
also of vital concern. The Panchayat Bhawans in
effected areas become deserted well before dusk
and therefore remain unprotected for the rest of
the day and night. The anti social elements have
been known to target the Panchayat Bhawans.
The Plan of Action should therefore take the
power and security aspect into consideration.
• Network Connectivity – The connectivity is being provided by Jharnet, a SWAN initiative
of the Jharkhand Government, at the District and the Block levels only. Jharnet has no
programme to connect Panchayats.
• ICT infrastructure at all levels of PRIs – Funds for purchase of 1 computer and a printer
along with required workstation and chair have been transferred to Palamu for 29 out of
289 Panchayats and for all levels of Panchayats. The implementation and commissioning
is at various stages of progress.
• In Palamu, 13 computers have been installed at each of the 13 old Blocks and 2
computers at the District level, under NREGA.
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• Capacity Building – Computer literate manpower is available at District and Block level.
These people are proficient in basic use of computer, internet, printing, scanning etc. No
trained manpower is available at GP level.
7.4. Civil work Assessment
• There are 4559 Gram Panchayats in the State of Jharkhand. Out of these about 2000 are
said to have own premises (Panchayat Bhawans). Most of the Zilla Panchayats also have
their own premises.
• In Palamu, a total of 289 Panchayat Bhawans are needed for all the Gram Panchayats to
be accommodated.
• As of now, only 82 Panchayat Bhawans are fully functional and are available for
immediate use.
• 41 Panchayat Bhawans are under repair and 90 new Panchayat Bhawans are under
construction.
• 76 Panchayat Bhawans are yet to be designed, approved and constructed.
• All operative Panchayat Bhawans have required furniture and fixtures.
The study team found that the level and reach of these e-Governance initiatives is not
adequate at present. In Palamu only 120 out of proposed 276 CSCs have been installed and
none of them is providing any IT related services as on date. Jharnet, the SWAN initiative of
the GoJ has reached only 7 blocks in Palamu. Jharnet shall only extend up to the Block level
and therefore the ePRI initiative shall have to provision for connecting the Panchayats at
village level to the Jharnet at Block level. The state is currently using software’s for only
Transport, Treasury and Registration. No other software was found to be available for
implementation in the State. Despite the website of the State being available the various
forms used in the schemes have not been digitized and made available to citizens through
website. Panchayat bhawans have to be built before provisioning for the hardware, software
and other equipment can be installed. The problem of security and Power needs to be taken
into consideration while preparing detailed plans. It has also been found that there is a
shortage of trained manpower at Panchayats to handle hardware and software at Panchayat
level.
The current status of e-Governance initiatives in Jharkhand can be termed as
inadequate. Although funds have been made available by the GOI for ICT
enablement, the process is still underway. The e-Governance initiatives need to be
aptly complemented by capacity building measures, like providing trained staff,
adequate power supply, security of equipments, etc.
Conclusion
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Objective: This section outlines both the availability and requirement of manpower at
PRI and our assessment of their capabilities
in terms of basic computer knowledge.
Details of various training institutes and
modules being used for capability
enhancement of PRI members have been
included. Training requirements of PRI
personnel have also been discussed.
8. State Capacity Assessment
The KPMG Team through their interactions with
various administrative staff, line department
officials, Block & Village level officers & IT Staff
assessed their computer skills & capabilities.
The idea was to understand the current
capabilities and skill set of the staff and to
analyze the training requirements of the staff.
The computer skills are listed below.
8.1. Capacities, Skills & Capabilities
Table 8.1 - Group of Panchayati Raj Officials
Administrative
Principal Secretary, Secretary, Additional Secretary, Joint Secretary, Deputy
Secretary, Head of the Department, Director, Additional Director, Deputy
Director, Joint Director, Commissioner, Deputy Commissioner, Deputy
Development Commissioner etc.
Scheme/Engineerin
g PHED officials
District Panchayati Raj Officer, District Agriculture Officer, District
Horticulture Officer, District Welfare Officer, District Social Welfare Officer,
District Social Security Officer, Chief Engineer, Executive Engineer, etc
Field Staff Block level officers, Village level officers
Computer Staff Clerical staff trained in basic computer usage and MS office operation
attached to departments at State and District Level
Ministerial Clerks, typists, assistants, File handlers etc.
Table 8.2 - Computer Skills & Capabilities
Name of
Department /
District
Employee
Group
Basic
Computer
Skills
Current Usage of IT System
Administrative Medium Very Low- Limited to basic MS
office operations and e-mail
Ministerial Low Negligible usage
Secretariat/
Directorate
Computer
Support Medium
Medium- Limited to MS Office
operations and email
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Name of
Department /
District
Employee
Group
Basic
Computer
Skills
Current Usage of IT System
Multipurpose
(Class IV) Low Negligible usage
Administrative Medium Low- Limited to basic MS office
operations and e-mail
Ministerial Low
Negligible usage despite
computers being provided in
departments
Scheme/Engine
ering PHED Low
Low - Reporting using State/
central Government site
Field Level Low Negligible usage
District
Computer
Support Medium
Medium - Limited to MS Office
operations and Reporting using
State/ central Government site.
8.2. Training
Use of satellite facility for training has been proposed under BRGF Capacity building
framework and has been sent to Government of India. State Government is also planning of
special training programs for the women, SC/ST representatives, as well as first time
entrants in to the Panchayat system within three month of their entry.
There is a tie-up of State Institute of Rural Development (SIRD) and IGNOU, and IGNOU
has established a local center in the campus of SIRD to facilitate the training. Apart from
SIRD, Government of Jharkhand is having two Panchayat training institutes one at Ranchi
and another at Deoghar with full facility of residential training program for the member of
Panchayat. There are excellent facilities at State Institute of Rural Development (SIRD) and
regional centers for training. The SIRD has not formulated any training programmes which
they wish to conduct. In addition, no training programs can be conducted since no elections
have been held. Each district has been given Rs.5.00 Lakh for training of Panchayat officials,
and district commissioners have been entrusted to this work.
The IT preparedness of the Panchayati Raj department both at district and State level is
found to be less than required at strategic and operation levels for successfully implementing
and operating a project such as ePRI. Skill development is required and should be initiated
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immediately with foundation training of IT followed by specialized training for running the
application software. The change management can be brought in with the help of middle
level management under the guidance of and motivation from Principal Secretary.
Department of Panchayati Raj has the ability to appreciate the use
of technology for improving the performance of the department. This lays down foundation
for successful implementation of change management program in ePRI project as a whole.
The major hurdle in the capacity building measures is the PRI Elections which have
been stayed by the Hon’ble Supreme Court of India. Although there are excellent
facilities for training of officials, there are no training programmes conducted, as
there is no staff elected in the PRIs. Capacity building measures would play a
decisive role during the implementation of the ePRI project.
Conclusion
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Objective: This section illustrates various
citizen service delivery mechanisms, PPP
models and initiatives undertaken by the PRIs
at their own and overall at the state level. The
analysis is based on information collected on
the field through interaction with PRI members
and most importantly citizens.
9. Citizen Service Delivery
The focus of this study was to understand the
citizen service delivery process in the State. The
major area of discussion in this section are the
initiatives taken by the state, which are impacting
the service delivery to the rural populace, as PRIs
have not been formed and hence no initiatives have
been taken by them. The initiatives explored by the
study team have been discussed below in detail.
9.1. Initiatives by PRIs
As the elections to the PRIs are on hold, they have not been formed. Hence, no initiatives
have been taken by the PRIs.
9.2. Initiatives by State Impacting Service Delivery to Rural Populace
The initiatives started by the state have been elaborated below:
Process of issuing Birth/Death Certificate
Earlier, the citizens had to visit the block office to get a birth/death certificate issued to them.
Visiting the block office was a time consuming and costly affair for them. Now, the process
has been simplified and the Anganwadi Sewika fills in the details of all new births or death, in
a specified format, in case of birth/death, within the catchment area of the Anganwadi
Center. This form is submitted to the Panchayat Sewak/Registrar and the Birth/Death
certificate is issued immediately and is handed over to the Anganwadi Sewika, who in turn
gives it to the family of the newly born/Deceased. This initiative of using the services of
Anganwadi Sewika and making the Panchayati Officer/Sewak the Registrar of Births/Deaths
has helped the citizens immensely.
Child Tracking System
As per the State MIS expert, there is Child Tracking System which the state is developing on
the lines of a similar System already in place in West Bengal. Records of about 90,000
students have already been updated in the system. The system starts tracking the child
when he/she is born and continues to do so till he attains an age beyond schooling age or
enters a profession. In this way it tracks the children of schooling age, dropouts, migrants
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and those in school going age that need to be brought in the fold of schooling. This system
also provides complete tracking about all the education related information of each and every
child whose record has been updated.
Process of issue of Income & Caste Certificates
According to the BDO, Chainpur, he also performs the duty of a Sub Divisional Officer
(anchaladhikari or SDO) for issue of income and caste certificates. This reduces the
redundancy in the process on one hand and time and effort of the citizens as they get the
certificates at the block itself, on the other.
The above mentioned initiatives are currently being taken up individually by the respective
line departments/Block Official. The expectation is to eventually converge all the best
practices like the ones mentioned above and to duplicate them across all the other districts
and blocks, through ePRI.
Currently, since the services are being delivered by the respective Line
departments, the citizens have to spend a substantial amount of time, effort and
money to avail them. The ICT enablement of PRIs would indeed help in making the
PRIs an efficient delivery point of information and services, for the citizens.
Conclusion
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10. Way Forward
As discussed in the section 2 and 3, the ePRI project has a phased approach with the following phases:
Phase I – Initiation & Planning
Phase II - Information & Services Needs Assessment Study
Phase III – Process Re-engineering for identified services
Phase IV – Preparation of Detailed project report for the project
The objective of the Information and Services Needs Assessment (ISNA) phase (Phase II)
was to identify and prioritize the information and services requirements of the PRIs.
Key activities performed at the State & District level are:
• Process As-Is Assessment - to understand the current process of service delivery
• Needs Assessment – to understand the requirements and what is being provided to the
PRIs
• Capacity Assessment – to understand the current gaps in capability building of the PRIs
• IT Infrastructure Assessment - to understand the current purpose and the utilization of
the current IT infrastructure
This report “Information and Services Needs Assessment” (ISNA) marks the completion of
the phase II. As discussed, this report gave an insight of the present state of the Panchayati
Raj system in Jharkhand and identified the needs of the various stakeholders of the project.
Subsequently, all ISNA reports from across the country will be consolidated to arrive at a
national snapshot leading to the preparation of a National ISNA report. Also, during the state
ISNA phase 20 services have been identified. These services will be analyzed and based on
the gaps and improvement opportunities identified the To-Be scenario would be defined.
The team would cover the following in the phase:
• Study selected services portfolio and study As-Is status
Table 10.1 – List of 20 G2C Services to be delivered through PRIs
S.No. Identified Services for PRIs in State
1 Application for selection, listing and scores of BPL families.
2 Application, allotment, repair and Status of Indira Awas Yojana.
3 Registration & Verification of beneficiaries, Job card for beneficiaries, Application
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S.No. Identified Services for PRIs in State
for work demand, allocation of work and other schemes.
4 Application / Registration for Old Age pension, Handicap Pension, Widow Pension.
5 Application for Registration of Birth / Death and issuance of Birth / Death
Certificate.
6 Issue of copy of ROR.
7 Issue of copy of Cadastral Maps.
8 Application for issue of income / domicile certificate.
9 Application for issue of Caste Certificates.
10 Application for Soil Testing and display of Soil Test Results by Laboratories.
11 Application for obtaining license and registration of pesticide retailers / fertilizer
retailers / seed sellers.
12 Application for pension under Swami Vivekananda Nishakt Swavalamban Yojna.
13 Application for issue of Disability Certificate for disability pension.
14 Application for payment of cash support under Mukhya Mantri Kanyadan Yojna.
15 Registration / Application for scholarships for disabled students.
16 Registration / Applications for free aids and applications for Viklang.
17 Registration of Job Seekers (Employment Exchang e Registration).
18 Identification of safe and unsafe drinking water areas / sources.
19 Registration for Private and Institutional toilets.
20 Application for issue of Ration Card, Issue of Duplicate Ration Card / Modification
of Ration Card.
Services selected by citizens of village Jainagra, block Chainpur
• Engineer and/or Reengineer selected processes to meet ePRI needs of electronic
delivery
• Create To-Be process maps for the 20 new services based on ISNA needs
assessment report
• Training to be imparted to the State, District & field functionaries in basic computer
usage so that they become more sensitive to ePRI project when it is rolled out.
• Physical Infrastructure required for the ePRI roll out should be completed through the
BRGF funds.
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11. Annexure
11.1. List of Interviewees
Table 11.1 – List of Interviewees
State Panchayati Raj
Department
1. Principal Secretary
2. Director
3. Deputy Director
State Line Departments
1. Principal Secretary, Department of Human Resource
Development.
2. Secretary, Department Agriculture & Sugarcane
Development.
3. Special Secretary, Department of Welfare.
4. Special Secretary, Department of Rural
Development.
5. Joint Secretary, Department of Labor, Employment &
Training.
6. State Informatics Officer, NIC, Ranchi.
7. Technical Director, NIC, Ranchi.
8. District Informatics Officer, Palamu.
9. Director, Department of Social Security.
10. Director, Department of Art, Culture, Sports & Youth
Affairs.
11. Director, Department of Rural Development.
12. Director, Jharkhand Space Application Centre.
13. Director, Department of Social Welfare, Women &
Child Development.
14. Chief Engineer, Department of Public Health
Engineering (Drinking Water & Sanitation)
15. Deputy Director, Department of Planning &
Development.
16. Assistant Director, Department of Social Welfare,
Women & Child Development.
17. State Program Manager, Department of Health,
Medical Education & Family Welfare.
18. Project Manager, Dept. of IT and Electronics.
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19. OSD, NREGA.
District Level
1. Deputy Commissioner, Palamu
2. Deputy Development Commissioner, Palamu
District (Palamu) Line
Departments
1. Civil Surgeon
2. Deputy Director, Department of Social Security
3. District Superintendent of Education
4. Additional Collector, Department of Revenue & Land
Reforms
5. District Agriculture Officer
6. District Horticulture Officer
7. District Superintendent of Education
8. District Education Officer
9. District Program Officer
10. District Panchayati Raj Officer
11. Deputy Agriculture Officer
12. Executive Engineer, PHED
13. Assistant Director, Department of Social Security
14. APO, DRDA
15. Accounts Officer, DRDA
Block Level
1. Block Development Officer, Chainpur
2. Block Panchayati Raj Officer, Chainpur
Village Level
1. Panchayat Sewak
2. Aanganwadi Sewika
3. Group of Women and children
4. Group of Senior citizen
5. Group of Tribals
6. Disabled citizen
7. Village Opinion Leaders
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11.2. Minutes of Key Meetings Held
Minutes of the Meeting of the meeting with Principal Secretary, Panchayati Raj, Ranchi.
Objective: To discuss about the ePRI MMP project study and to send out the invites to all the
Principal Secretaries, Secretaries and officials of various departments concerned with the
ePRI Project.
Date: 23 June 2009 Location: Project Building, Ranchi
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
2:00 PM 2:00 PM 3:00 PM 1 Hour
Attendees
• Principal Secretary, Panchayati Raj.
• SIO, Ranchi.
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
Principal Secretary shared a copy of invitation letter he sent out to all the departments.
Discussed Items
1 Discussed in detail the objectives and modalities of the ePRI project.
2 Discussed about the current scenario of Panchayati Raj in the state.
3 Gathered valuable insights about the whole project from the Principal Secretary.
4 Invite letters were made and dispatched to all invitees.
5 Telephonically sent invites to all the stakeholders for the state of Jharkhand.
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 State Workshop fixed for 25th June 2009.
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Minutes of the Meeting of the meeting with SIO, NIC, Ranchi.
Objective: To initiate the discussions about the ePRI project study and to fix an appointment
with the Principal Secretary, Panchayati Raj.
Date: 23 June 2009 Location: NIC, Ranchi
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
10:00 10:00 AM 1:00 PM 3 Hours
Attendees
• SIO, Ranchi
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
KPMG Team shared the letter sent by MoPR to all the States.
Discussed Items
1 Basic Structure of the Panchayats in Jharkhand, Key People involved and current level of
atomization.
2 What are the key portals being run by the state of Jharkhand, i.e. www.jharkhand.gov.in
3 Discussed the e-Governance initiatives of the Govt. of Jharkhand.
4
Discussed in detail any services being offered through NIC software or servers to citizens
in the State. SIO categorically stated that no services using IT are being delivered to
citizens currently.
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 Meeting with Principal Secretary arranged the same day at 2:00 PM.
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Minutes of the Meeting of ePRI State Workshop.
Objective: To kick-off the project initiation with a state wide conference of all the ministry line
officials and the Panchayati Raj department.
Date: 25 June 2009 Location: Project Office, Ranchi
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
10:30 AM 10:30 AM 4:30 PM 6 Hours
Attendees
• Chair – Principal Secretary, Panchayati
Raj, GoJ.
• Secretary, Agriculture, GoJ.
• Special Secretary, Welfare, GoJ.
• Special Secretary, Rural Development,
GoJ.
• Director, Rural Development, GoJ.
• Director, Social Welfare.
• Assistant Director, Social Welfare.
• Chief Engineer, PHED.
• Director, Sports.
• Project Manager, Dept. of IT and
Electronics.
• Director, Panchayati Raj.
• Consultant, KPMG.
• Deputy Director, Panchayati Raj.
• Deputy Secretary, Panchayati Raj.
• SIO, NIC, Ranchi.
• Sr. Technical Director, NIC, Ranchi.
• Technical Director, NIC, Ranchi.
• State Program Manager, Medical Health
& Family Welfare.
• OSD, NREGA.
• Director, JSAC.
• DIO, Palamau.
• Deputy Director, Planning & Development
• Director, Social Security.
• Joint Secretary, Labor.
• Principal Consultant, KPMG.
• Senior Consultant, KPMG.
Handouts/ Documentation Shared
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List of 80 Tentative Services shared by KPMG with all the officials.
Presentation shared by Mr. Rajan Kumar, State Project Manager of Health Department.
Presentation shared by Mr. N.N. Das, OSD, NREGA.
Discussed Items
1
Shri Vishnu Kumar, P. Secretary, Panchayati Raj, Govt. of Jharkhand chaired the session
and started the proceeding by introducing the subject and introduced the KPMG Team to
all the participants.
2 KPMG gave an introductory presentation about the What, How and the Why of the
Project.
3 Each of the State Line Ministry officials spoke about the aspirations of their department
regarding the schemes and linkages with the Panchayati Raj.
4
They also identified some services which could be hosted by the Panchayati Raj on their
behalf for the benefit of the citizens (G2C services) and for the government (G2G
services).
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1
It was mutually decided that subsequent meeting would be held between KPMG and
ministry line departments and the Panchayati Raj department to follow up the initial
discussions with more detailed round ups and the data collection for various short listed
services.
Owner : KPMG Jharkhand Team
Due Date : 3rd July 2009
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Minutes of the Meeting of the meeting with Assistant Director, Social Welfare, Women &
Child Development.
Objective: To discuss in detail and validate the details of various schemes and identify the
services being provided (or aspiring to provide) by the department to the citizens through the
Panchayat.
Date: 26 June 2009 Location: Secretariat, Ranchi
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
10:00 AM 10:00 AM 11:00 AM 1 Hour
Attendees
• Assistant Director, Social Welfare, Women & Child Development.
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
AD shared the Progress Report (2004-05) & Work Plan (2005-06) for the department.
Discussed Items
1
Discussed various schemes specially Handicap Pension Scheme, Mukhya Mantri
Kanyadan Yojna, Scholarship for Disabled Students, Distribution of free aids and
appliances for disabled and the services which are/can be launched to the benefit of the
citizens.
2 Discussed about the various funds allotted to each of the schemes and the functions and
functionaries involved
3 Discussed the flow of funds to district by GoI/State.
4 Discussed the aspirations of the people as understood by the department
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 None
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Minutes of the Meeting of the meeting with Director, Panchayati Raj.
Objective: To discuss in detail and validate the details of various schemes and identify the
services being provided (or aspiring to provide) by the department to the citizens through the
Panchayat.
Date: 26 June 2009 Location: Secretariat, Ranchi
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
11:30 PM 11:30 AM 12:30 PM 1 Hour
Attendees
• Director, Panchayati Raj.
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
None
Discussed Items
1 Discussed the Status of Panchayats in the State
2 Discussed various schemes and the services which are/can be launched to the benefit of
the citizens through Panchayati Raj and the reasons for not doing so.
3 Discussed about the various funds allotted to each of the Panchayats and the functions
and functionaries devolved.
4 Discussed the flow of funds to district by GoI/State.
5 Discussed the aspirations of the people as understood by the department
6 Discussed the IT infrastructure in place at ZP, PS (Panchayat Samiti- Block level) and
GP.
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 None
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Minutes of the Meeting of the meeting with Director, Panchayati Raj.
Objective: To discuss in detail and validate the details of various schemes and identify the
services being provided (or aspiring to provide) by the department to the citizens through the
Panchayat.
Date: 26 June 2009 Location: Secretariat, Ranchi
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
11:30 PM 11:30 AM 12:30 PM 1 Hour
Attendees
• Director, Panchayati Raj.
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
None
Discussed Items
1 Discussed the Status of Panchayats in the State
2 Discussed various schemes and the services which are/can be launched to the benefit of
the citizens through Panchayati Raj and the reasons for not doing so..
3 Discussed about the various funds allotted to each of the Panchayats and the functions
and functionaries devolved.
4 Discussed the flow of funds to district by GoI/State.
5 Discussed the aspirations of the people as understood by the department
6 Discussed the IT infrastructure in place at ZP, PS (Panchayat Samiti- Block level) and
GP.
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 None
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Minutes of the Meeting of the meeting with OSD, Labour & Employment Department.
Objective: To discuss in detail and validate the details of various schemes and identify the
services being provided (or aspiring to provide) by the department to the citizens through the
Panchayat.
Date: 26 June 2009 Location: Secretariat, Ranchi
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
12:30 PM 12:45 PM 1:45 PM 1 Hour
Attendees
• Officer on Special Duty, Labour and Employment
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
None
Discussed Items
1
Discussed various schemes specially Indira Gandhi Old Age Pension Scheme, Indira
Gandhi National Handicap Pension Scheme, Indira Gandhi National Widows Pension
Scheme, Employment Exchange and the services which are/can be launched to the
benefit of the citizens.
2 Discussed about the various funds allotted to each of the schemes and the functions and
functionaries involved
3 Discussed the flow of funds to district by GoI/State.
4 Discussed the aspirations of the people as understood by the department
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 None
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Minutes of the Meeting of the meeting with SIO, NIC, Ranchi.
Objective: To apprise the SIO about the progress of the project so far.
Date: 26 June 2009 Location: NIC, Ranchi
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
4:00 PM 4:00 PM 4:30 PM 30 Minutes
Attendees
• SIO, NIC, Ranchi.
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
None
Discussed Items
1 Discussed the progress of the project and the happenings of the various meetings till
date.
2 Discussed the work plan for further meetings.
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 None
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Minutes of the Meeting of the meeting with State Project Manager, NHRM.
Objective: To discuss in detail and validate the details of various schemes and identify the
services being provided (or aspiring to provide) by the department to the citizens through the
Panchayat.
Date: 26 June 2009 Location: Secretariat, Ranchi
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
2:00 PM 2:00 PM 3:00 PM 1 Hour
Attendees
• State Project Manager, NHRM.
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
None
Discussed Items
1
Discussed various schemes especially National Rural Health Mission and Jharkhand’s
progress in implementing this scheme and the services which are/can be launched to the
benefit of the citizens.
2 Discussed about the various funds allotted to each of the schemes and the functions and
functionaries involved
3 Discussed the flow of funds to district by GoI/State.
4 Discussed the aspirations of the people as understood by the department
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 None
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Minutes of the Meeting of the meeting with Chief Engineer, Drinking Water & Sanitation.
Objective: To discuss in detail and validate the details of various schemes and identify the
services being provided (or aspiring to provide) by the department to the citizens through the
Panchayat.
Date: 26 June 2009 Location: Secretariat, Ranchi
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
1:00 PM 1:00 PM 2:00 PM 1 Hour
Attendees
• Chief Engineer, Drinking Water & Sanitation.
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
Chief Engineer shared a 4 day training module with the KPMG Team.
Discussed Items
1
Discussed various schemes specially, Accelerated Rural Water Supply Program –
National Rural Drinking Water Program, Total Sanitation Program and the services which
are/can be launched to the benefit of the citizens.
2 Discussed about the various funds allotted to each of the schemes and the functions and
functionaries involved
3 Discussed the flow of funds to district by GoI/State.
4 Discussed the aspirations of the people as understood by the department
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 None
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Minutes of the Meeting of the meeting with Principal Secretary, Education.
Objective: To discuss in detail and validate the details of various schemes and identify the
services being provided (or aspiring to provide) by the department to the citizens through the
Panchayat.
Date: 27 June 2009 Location: Secretariat, Ranchi
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
10:00 AM 10:00 AM 10:15 AM 15 Minutes
Attendees
• Principal Secretary, Human Resource Development (Education), Jharkhand.
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
None
Discussed Items
1 Introduced the Principal Secretary to the ePRI Project.
2 Got the macro level picture of the Panchayati Raj HR coordination and cooperation at the
State level.
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 Principal Secretary asked the KPMG Team to meet the State MIS Expert.
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Minutes of the Meeting of the meeting with SIO, NIC, Ranchi.
Objective: To apprise the SIO about the progress of the project so far.
Date: 27 June 2009 Location: NIC, Ranchi
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
4:00 PM 4:00 PM 4:30 PM 30 Minutes
Attendees
• SIO, NIC, Ranchi.
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
None
Discussed Items
1 Discussed the progress of the project and the happenings of the various meetings till
date.
2 Discussed the work plan for further meetings.
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 None
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Minutes of the Meeting of the meeting with Special Secretary, Rural Development.
Objective: To discuss in detail and validate the details of various schemes and identify the
services being provided (or aspiring to provide) by the department to the citizens through the
Panchayats
Date: 27 June 2009 Location: Secretariat, Ranchi
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
11:00 AM 11:00 AM 12:00 PM 1 Hour
Attendees
• Special Secretary, Rural Development.
• Officer on Special Duty, NREGA.
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
None
Discussed Items
1
Discussed various schemes specially Swarn Jayanti Gram Swarojgar Yojna, Indira Awas
Yojna, National Rural Employment Guarantee Act and the services which are/can be
launched to the benefit of the citizens.
2 Discussed about the various funds allotted to each of the schemes and the functions and
functionaries involved
3 Discussed the flow of funds to district by GoI/State.
4 Discussed the aspirations of the people as understood by the department
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 None
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Minutes of the Meeting of the meeting with State MIS Expert, SSA.
Objective: To discuss in detail and validate the details of various schemes and identify the
services being provided (or aspiring to provide) by the department to the citizens through the
Panchayat.
Date: 27 June 2009 Location: Secretariat, Ranchi
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
2:30 PM 2:30 PM 3:30 PM 1 Hour
Attendees
• State MIS Expert, SSA.
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
MIS Expert shared a handout about the Basic Educational Data for Jharkhand with the KPMG
Team.
Discussed Items
1
Discussed various schemes specially Sarva Shiksha Abhiyan and the progress of the
scheme in Jharkhand and the services which are/can be launched to the benefit of the
citizens.
2 Discussed about the various funds allotted to each of the schemes and the functions and
functionaries involved.
3 Discussed the flow of funds to district by GoI/State.
4 Discussed the aspirations of the people as understood by the department.
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 None
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Minutes of the Meeting of the meeting with Assistant Director, Panchayati Raj.
Objective: To discuss in detail and validate the details of various schemes and identify the
services being provided (or aspiring to provide) by the department to the citizens through the
Panchayat.
Date: 29 June 2009 Location: Secretariat, Ranchi
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
2:30 PM 2:30 PM 3:30 PM 1 Hour
Attendees
• Assistant Director, Panchayati Raj.
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
Assistant Director shared the following documents with the KPMG Team:
• Establishment of Computers under BRGF Capacity Building Plan, 2007-08.
• Release of Funds by Govt. of India under BRGF in 2008-09.
• Sanction of Panchayat Resource Centers under BRGF Capacity Building Plan, 2008-09.
Discussed Items
1 Discussed various schemes and the services which are/can be launched to the benefit of
the citizens.
2 Discussed about the various funds allotted to each of the schemes and the functions and
functionaries involved
3 Discussed the flow of funds to district by GoI/State.
4 Discussed the aspirations of the people as understood by the department
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 None
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Minutes of the Meeting of the meeting with Project Manager, Information Technology.
Objective: To discuss in detail and validate the details of various schemes and identify the
services being provided (or aspiring to provide) by the department to the citizens through the
Panchayat.
Date: 29 June 2009 Location: Secretariat, Ranchi
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
1:00 PM 1:00 PM 2:00 PM 1 Hour
Attendees
• Project Manager, Information Technology.
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
Project Manager shared the e-Governance roadmap for State of Jharkhand.
Discussed Items
1
Discussed the progress of eGovernance projects in the state specially, Common Service
Center (CSC), State Data Center (SDC), SWAN. Also discussed the various schemes
and the services which are/can be launched to the benefit of the citizens.
2 Discussed the state eGovernance Road Map and the State’s priorities.
3 Discussed the funding of eGovernance projects in the state especially in reference to
State funds.
4 Discussed the aspirations of the people as understood by the department
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 None
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Minutes of the Meeting of the meeting with Assistant Director, Planning & Development.
Objective: To discuss in detail and validate the details of various schemes and identify the
services being provided (or aspiring to provide) by the department to the citizens through the
Panchayat.
Date: 1 July 2009 Location: Secretariat, Ranchi
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
11:30 AM 11:30 AM 12:30 PM 1 Hour
Attendees
• Assistant Director, Planning & Development.
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
None
Discussed Items
1 Discussed various schemes and the services which are/can be launched to the benefit of
the citizens.
2 Discussed about the various funds allotted to each of the schemes and the functions and
functionaries involved
3 Discussed the flow of funds to district by GoI/State.
4 Discussed the aspirations of the people as understood by the department
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 None
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Minutes of the Meeting of the meeting with Director, JSAC & Revenue & Land Reforms
Objective: To discuss in detail and validate the details of various schemes and identify the
services being provided (or aspiring to provide) by the department to the citizens through the
Panchayat.
Date: 1 July 2009 Location: Secretariat, Ranchi
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
1:00 PM 1:00 PM 2:00 PM 1 Hour
Attendees
• Director, JSAC & Revenue & Land Reforms.
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
None
Discussed Items
1
Discussed various schemes specially, National Land Records Management Program and
Jharkhand’s progress in computerizing land records and the services which are/can be
launched to the benefit of the citizens.
2 Discussed about the various funds allotted to each of the schemes and the functions and
functionaries involved
3 Discussed the flow of funds to district by GoI/State.
4 Discussed the aspirations of the people as understood by the department
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 None
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Minutes of the Meeting of the meeting with OSD, Welfare
Objective: To discuss in detail and validate the details of various schemes and identify the
services being provided (or aspiring to provide) by the department to the citizens through the
Panchayat.
Date: 1 July 2009 Location: Secretariat, Ranchi
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
10:00 AM 10:00 AM 11:00 AM 1 Hour
Attendees
• Officer on Special Duty, Welfare.
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
None
Discussed Items
1
Discussed various schemes specially, Ashram School for SC, Hostels for SC/ST, Grant in
Aid to Voluntary Organizations and Jharkhand’s performance on the same, as well as the
services which are/can be launched to the benefit of the citizens.
2 Discussed about the various funds allotted to each of the schemes and the functions and
functionaries involved
3 Discussed the flow of funds to district by GoI/State.
4 Discussed the aspirations of the people as understood by the department
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 None
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Minutes of the Meeting of the meeting with Secretary, Agriculture & Sugarcane
Department
Objective: To discuss in detail and validate the details of various schemes and identify the
services being provided (or aspiring to provide) by the department to the citizens through the
Panchayat.
Date: 1 July 2009 Location: Secretariat, Ranchi
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
2:30 PM 2:30 PM 3:30 PM 1 Hour
Attendees
• Secretary, Agriculture & Sugarcane Development.
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
None
Discussed Items
1
Discussed various schemes specially, National Food Security Mission (NFSM) and
National Horticulture Mission (NHM) and the progress of Jharkhand about these schemes
and the services which are/can be launched to the benefit of the citizens.
2 Discussed about the various funds allotted to each of the schemes and the functions and
functionaries involved
3 Discussed the flow of funds to district by GoI/State.
4 Discussed the aspirations of the people as understood by the department
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 None
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Minutes of the Meeting of the Jharkhand ePRI Team
Objective: To gather the details of the list of interviewees to be interviewed during the
subsequent weeks.
Date: 7 July 2009 Location: NIC, Palamau
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
11:30 AM 11:30 AM 2:30 PM 3 Hours
Attendees
• DIO, Palamau.
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
A list of contact details of the interviewees shared by the DIO, Palamau.
Discussed Items
1 Collected and consolidated the Line department officials’ designations contact & address
details for the interviews.
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 Start meeting the Line Department Officials to understand the various schemes and
services being provided by them to the citizens.
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Minutes of the Meeting of the meeting with DC, Palamau
Objective: Identification of devolution of power requirements at District level and the
Identification of Block and Village to be visited / studied.
Date: 8 July 2009 Location: DC Office, Palamau
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
3:00 PM 3:00 PM 4:00 PM 1.0 Hour
Attendees
• DC, Palamau.
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
Proposed List of Schemes and associated G2C Services to be delivered through the Panchayat
as Identified during the Workshop on 25th June 2009 and Validated by the various
Departments of the Jharkhand Government, was shared by the KPMG team.
Discussed Items
1
The KPMG Team briefed the DC about the ePRI MMP project and apprised him of the
progress till date. The Team also apprised him of the work to be done at District, Block
and Village level for Information and Service Needs Assessment.
2
Discussed the devolution of powers to Panchayat at DP/BP/GP level. The DC reiterated
that due to Supreme Court Stay on elections formal constitution of PRIs has not taken
place, therefore, no activity mapping, devolution of funds, and functionaries has taken
place. He also expressed that the planning process is being done through the constitution
of the Aam Sabha (a Temporary body comprising representatives of 4 - 5 villages falling
within a Panchayat). The DRDA is currently supervising and monitoring the
implementation of all the schemes apart from the line departments like Agriculture,
Horticulture etc who implement their own schemes and monitor them.
3 Discussed the implementation of CSS Schemes in the District.
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4
Obtained his views on involvement of Panchayats in delivery of services and his vision for
the same. The DC was of the opinion that once constituted the Panchayats shall form a
strong body for planning, implementing and monitoring of all welfare and development
schemes of the district.
5
The KPMG team requested the DC for a suitable date and time for the District level
workshop to be conducted for ePRI. They also requested the DC to finalize the Block and
Village to be studied / visited by the Team.
6 DC assured the KPMG Team that they would be informed of the selected block and
village and a date and time for the Workshop shortly.
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 Follow up with DIO to finalize the Block and Village to be visited.
2 Start meeting the District, Block and Village Level Officials.
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Minutes of the Meeting of the meeting with DIO, Palamau
Objective: To get the status of eGovernance in the district and facilitate interviews with the
district functionaries.
Date: 8 July 2009 Location: NIC, Palamau
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
10:30 AM 10:30 AM 2:30 PM 4 Hours
Attendees
• DIO, Palamau.
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
None
Discussed Items
1 Status of eGovernance in the district and facilitate interviews with the district
functionaries.
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 None
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Minutes of the Meeting of the meeting with APO, DRDA
Objective: To discuss the individual schemes, their process, funding, and monitoring in detail.
Date: 9 July 2009 Location: DRDA, Palamau
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
03:00 PM 03:00 PM 05:00 PM 2 Hours
Attendees
• APO, DRDA, Palamau.
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
1 Proposed List of Schemes and associated G2C Services to be delivered through the
Panchayat as Identified during the Workshop on 25th June 2009 and Validated by the
various Departments of the Jharkhand Government, was shared by the KPMG team.
2 Registration/Issue of Job Card application forms shared by the APO with the KPMG Team.
Discussed Items
1 The KPMG Team apprised the APO about the ePRI MMP Project.
2
The APO explained that in the absence of Panchayats a shelf of schemes for individual
villages was prepared by the administration and got approved through an adhoc Gram
Samiti constituted for that purpose. Once requests are received for allotment of work to
the Job Card holders they are allotted work in approved schemes in batches of minimum
20 workers.
3
Explaining the process of registration the APO explained that able bodied adult villagers
who seek labor employment are required to apply to the BDO for registration under the
NREGA Scheme. If found suitable, they are issued job cards. The villagers have then to
apply for work allotment.
4 He also explained that NREGA work has to be handled by the DRDA in absence of the
Panchayat. The monitoring of the scheme is also done by the DRDA.
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Minutes of the Meeting of the meeting with CEO-ZP
Objective: Identification of devolution of power requirements at District level, Implementation
of CSS Schemes and assessment of the current and proposed District-wide initiatives under
the proposed e-PRI MMP.
Date: 9 July 2009 Location: DDC Office, DRDA, Palamau
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
1:00 PM 1:00 PM 2:00 PM 1 Hour
Attendees
• DDC (CEO – ZP), Palamau.
• Principal Consultant
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
Proposed List of Schemes and associated G2C Services to be delivered through the Panchayat
as Identified during the Workshop on 25th June 2009 and Validated by the various
Departments of the Jharkhand Government, was shared by the KPMG team.
Discussed Items
1
The KPMG Team briefed the CEO-ZP about the ePRI MMP project and apprised him of
the progress till date. The Team also apprised him of the work to be done at District,
Block and Village level for Information and Service Needs Assessment.
2
Discussed the devolution of powers to Panchayat at DP/BP/GP level. The CEO-ZP
reiterated that due to Supreme Court Stay on elections formal constitution of Panchayats
has not taken place, therefore, no activity mapping, devolution of funds, and functionaries
has taken place. The CEO-ZP expressed that the DRDA is currently supervising and
monitoring the implementation of all the schemes apart from the line departments like
Agriculture, Horticulture, PHED etc who implement their own schemes and monitor them.
3 Discussed the implementation of CSS Schemes in the District.
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4
Obtained his views on involvement of Panchayats in delivery of services and his vision for
the same. The CEO-ZP was also of the same opinion that once constituted the
Panchayats shall form a strong body for planning, implementing and monitoring of all
welfare and development schemes of the district.
5 The KPMG team requested the CEO-ZP for a suitable date and time for the District level
workshop to be conducted for ePRI.
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 The CEO-ZP directed the KPMG Team to the relevant Line Officials to discuss the
schemes in detail.
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Minutes of the Meeting of the meeting with DIO, Palamau
Objective: To discuss the eGovernance initiatives in the state and the progress of SWAN and
CSC program.
Date: 9 July 2009 Location: NIC, Palamau
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
10:30 AM 10:30 AM 12:30 PM 2 Hours
Attendees
• DIO, Palamau.
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
None
Discussed Items
1 Discussed the eGovernance initiatives in the state and the progress of SWAN and CSC
program.
2 The District Level questionnaire was discussed and the KPMG Team requested for ICT
related information at the District level from the DIO.
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 Discussion partially completed and will carry on in the next meeting.
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Minutes of the Meeting of the meeting with APO, DRDA
Objective: To discuss the individual schemes, their process, funding, and monitoring in detail.
Date: 10 July 2009 Location: DRDA, Palamau
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
1:00 PM 01:00 PM 5:00 PM 4 Hours
Attendees
• APO, DRDA, Palamau.
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
The APO shared the various application formats.
Discussed Items
1 Discussed IAY, MMKDY, SGSY, and PMGSY in detail.
2
The APO informed the KPMG Team about the implementation of the Indira Awas Yojna.
As per the scheme, a list of BPL families is prepared and scoring is done based on
certain parameters like Annual Household income, Number of members of the family etc.
The scoring is done to identify the poorest of the poor and the final list is approved by the
Aam Sabha. A citizen seeking a house under the IAY scheme applies for the same to the
BDO and a list is wait list is then prepared of all the citizens who applied. Based on the
funds received by a block, total number of beneficiaries is decided by dividing the total
amount by Rs 35000 (cost of construction of 1 house). Then the money is sanctioned and
paid to the beneficiary in 2 installments. The second installment is paid only when
significant progress has been done. Funds for this scheme are received by the DRDA
from the State Government.
3
As per the Mukhya Mantri Kanyadan Yojna, an application is submitted by the family of
the to be bride to the BDO. After neccassary verificagtion goods (including some
household items like utensils, bed, mattress, etc) and cash totaling to Rs. 10,000 is
granted and handed over to the bride by the BDO on the wedding day. Funds for this
scheme are received by the Welfare Department from the State Government.
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4
As per the Swarn Jayanti Gram Swarozgar Yojna, a group of atleast 10 citizens make an
application to the BDO for grant of funds. The group is asked to conduct meetings to
develop coordination within themselves and to form a common objective of the work they
want to do for the next 6 months. After 6 months a First grading is done by a committee
chaired by the BDO and including DRDA, Bank and NABARD representatives and a Lead
Development Officer (LDO). On successful conclusion of the First Grading a Revolving
Fund Rs. 25,000 is given to the group to start their project. Second Grading is conducted
after 6 months and if the group has been successful further loans are sanctioned. Funds
for this scheme are received by the DRDA from the State Government. Implementation is
also done through the DRDA.
5
The Pradhan Mantri Gram Sadak Yojna is being planned and implemented by the Rural
Engineering Organization (REO). The funds flow from the State to the DRDA and DRDA
in turn transfers the funds to the REO.
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 None
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Minutes of the Meeting of the meeting with DIO, Palamau
Objective: To discuss the eGovernance initiatives in the state and the progress of SWAN and
CSC program.
Date: 10 July 2009 Location: NIC, Palamau
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
10:30 AM 10:30 AM 12:00 PM 1.5 Hours
Attendees
• DIO, Palamau.
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
A List containing details of 63 offices connected through the IP Phone at the district shared by
the DIO with the KPMG Team.
Discussed Items
1 Discussed the eGovernance initiatives in the state and the progress of SWAN and CSC
program.
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 None
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Minutes of the Meeting of the meeting with Accounts Officer, DRDA
Objective: To understand the planning and accounting procedures of DRDA.
Date: 11 July 2009 Location: DRDA, Palamau
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
12:30 PM 12:30 PM 02:30 PM 2 Hours
Attendees
• Accounts Officer, DRDA, Palamau.
• NGO Resource, Sanjay Pandey.
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
Proposed List of Schemes and associated G2C Services to be delivered through the
Panchayat as Identified during the Workshop on 25th June 2009 and Validated by the various
Departments of the Jharkhand Government, was shared by the KPMG team.
Discussed Items
1 The KPMG Team briefed the officer about the ePRI MMP project and apprised him of the
progress till date.
2 Discussed and understood the planning and accounting procedures for all the schemes
being implemented through the DRDA.
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 None
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Minutes of the Meeting of the meeting with DIO, Palamau
Objective: To discuss the ICT infrastructure in the district.
Date: 11 July 2009 Location: NIC, Palamau
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
10:30 AM 10:30 AM 12:30 PM 2 Hours
Attendees
• DIO, Palamau.
• NGO Resource, Sanjay Pandey.
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
The DIO shared the list of ICT Infrastructure deployed under the NREGA Scheme at different
blocks of the district.
Discussed Items
1 Discussed the level of deployment of ICT infrastructure, the number of computers,
printers etc given at each level of the PRI in the district.
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 None
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Minutes of the Meeting of the meeting with DPO, Palamau
Objective: To discuss the individual schemes, their process, funding, and monitoring in detail.
Date: 11 July 2009 Location: DPO Office, Palamau
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
03:00 PM 03:00 PM 05:00 PM 2 Hours
Attendees
• DPO, Palamau.
• NGO Resource, Sanjay Pandey.
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
Proposed List of Schemes and associated G2C Services to be delivered through the Panchayat
as Identified during the Workshop on 25th June 2009 and Validated by the various
Departments of the Jharkhand Government, was shared by the KPMG team.
Discussed Items
1
Discussed ICDS in detail. There are 11 ICDS Blocks in the District which cover all the 24
blocks. 4 CDPO’s look after the these 11 ICDS blocks. This program is implemented
through the CDPO’s. The beneficiaries under this program are pregnant women, lactating
mothers, children between the age group of 6 months to 6 years and adolescent girls.
The services being provided under this program are supplementary nutrition, pre school
education, nutritional and health education, health check up and immunization.
2
Mid Day Meal Scheme is being implemented through the Anganwadi Centres.
The funds for this scheme flow from State to the District Program Officer who in turn
transfers them to Child Development Project Officer (CDPO) at Block Level.
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 None
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Minutes of the Meeting of the meeting with DPRO, Palamau
Objective: To discuss schemes, processes, funding and monitoring of schemes being
implemented by Panchayati Raj Department.
Date: 13 July 2009 Location: DPRO Office, Palamau
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
01:00 PM 01:00 PM 02:00 PM 1 Hour
Attendees
• DPRO, Palamau.
• NGO Resource, Sanjay Pandey.
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
Proposed List of Schemes and associated G2C Services to be delivered through the Panchayat
as Identified during the Workshop on 25th June 2009 and Validated by the various
Departments of the Jharkhand Government, was shared by the KPMG team.
Discussed Items
1 The KPMG Team apprised the DPRO about the ePRI MMP and also informed about the
work done till date.
2
The DPRO informed the KPMG team that due to the Supreme Court Orders on the
elections of the Panchayats, no Panchayats have been constituted. Hence no schemes
are being implemented through the Panchayati Raj Department.
3 The Department receives only Non Plan funds for salaries and wages of the employees.
No other funds are received by the department.
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 None
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Minutes of the Meeting of the meeting with Executive Engineer, PHED, Palamau
Objective: To discuss the individual schemes, their process, funding, and monitoring in detail.
Date: 13 July 2009 Location: PHED, Palamau
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
03:00 PM 03:00 PM 05:00 PM 2 Hours
Attendees
• Executive Engineer, PHED, Palamau.
• NGO Resource, Sanjay Pandey.
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
Proposed List of Schemes and associated G2C Services to be delivered through the Panchayat
as Identified during the Workshop on 25th June 2009 and Validated by the various Departments
of the Jharkhand Government, was shared by the KPMG team.
Discussed Items
1 The KPMG Team apprised the DPRO about the ePRI MMP and also informed about the
work done till date.
2 Discussed ARWP/National Rural Drinking Water Program & TSC in detail.
3
Both the schemes are being implemented through the PHED. The funds are received from
the State Line Department based on proposals prepared and submitted by the District
PHED. These proposals are prepared in the basis of survey conducted in 2003. The
program which was to end in 2008 has been extended to 2012 and the population to be
served has also been divided over the years.
4
Each year the PHED prepares plans for both the schemes for the numbers which have to
be served during the year. The schemes are to be approved by the Aam Sabha and
aggregated over the District and State. After approval of the State Project Sanctioning
Committee they are sent to Govt. of India for approval and sanction. Accounting is done
by the PHED sub division in charge of implementing the schemes.
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Minutes of the Meeting of the meeting with DIO, Palamau
Objective: To discuss and fill up the ICT Capacity Assessment Questionnaire for DP/BP/GP.
Date: 14 July 2009 Location: NIC, Palamau
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
10:30 AM 10:30 AM 2:30 PM 4 Hours
Attendees
• DIO, Palamau.
• NGO Resource, Sanjay Pandey.
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
None
Discussed Items
1 Discussed the ICT Capacity Assessment Questionnaire for DP/BP/GP.
2 Discussion partially completed and will carry on in the next meeting.
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 None
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Minutes of the Meeting of the meeting with Civil Surgeon
Objective: To discuss the individual schemes, their process, funding, and monitoring in detail.
Date: 15 July 2009 Location: Sadar Hospital, Palamau
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
12:00 PM 12:00 PM 02:00 PM 2 Hours
Attendees
• Civil Surgeon, Palamau.
• NGO Resource, Sanjay Pandey.
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
Proposed List of Schemes and associated G2C Services to be delivered through the Panchayat
as Identified during the Workshop on 25th June 2009 and Validated by the various
Departments of the Jharkhand Government, was shared by the KPMG team.
Discussed Items
1 The KPMG Team apprised the Civil Surgeon about the ePRI MMP and also informed
about the work done till date.
2
Discussed National Rural Health Mission (NRHM) in detail. The NRHM is being
implemented through the District and the Block Health Society. The fund flow happens
from the State Govt. to the District Health Society and in turn to the Block Health Society
which is chaired by the BDO. Implementation is done through the CHC/PHC, Block RCH
Officers and ANM.
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 None
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Minutes of the Meeting of the meeting with DAO, Palamau
Objective: To discuss the NFSM, NADP etc., schemes, their process, funding, and monitoring
in detail.
Date: 15 July 2009 Location: DAO Office, Palamau
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
03:00 PM 03:00 PM 05:00 PM 2 Hours
Attendees
• District Agriculture Officer, Palamau.
• NGO Resource, Sanjay Pandey.
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
Proposed List of Schemes and associated G2C Services to be delivered through the Panchayat
as Identified during the Workshop on 25th June 2009 and Validated by the various
Departments of the Jharkhand Government, was shared by the KPMG team.
Discussed Items
1 The KPMG Team apprised the DAO about the ePRI MMP and also informed about the
work done till date.
2 The National Food Security Mission is not being implemented in the District.
3
The DAO explained the components of the National Agriculture Development Program
and its implementation. The plan for NADP is prepared by the District Agriculture Officer
on allocation basis and is sent to the state after approval by the Deputy Collector. As
Palamau is a drought hit area not much progress has been achieved in this Area.
4 The funds are transferred by the State line department to the District Agriculture
Department.
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 None
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Minutes of the Meeting of the meeting with DIO, Palamau
Objective: To discuss and fill up the ICT Capacity Assessment Questionnaire for DP/BP/GP.
Date: 15 July 2009 Location: NIC, Palamau
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
10:30 AM 10:30 AM 11:30 AM 1 Hour
Attendees
• DIO, Palamau.
• NGO Resource, Sanjay Pandey.
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
None
Discussed Items
1 Discussed the ICT Capacity Assessment Questionnaire for DP/BP/GP.
2 Discussion partially completed and will carry on in the next meeting.
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 None
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Minutes of the Meeting of the meeting with Deputy Director, Social Security
Objective: To discuss the individual schemes, their process, funding, and monitoring in detail.
Date: 16 July 2009 Location: DD Social Security Office,
Palamau
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
12:00 PM 12:00 PM 2:00 PM 1 Hour
Attendees
• Assistant Director, Social Security, Palamau.
• NGO Resource, Sanjay Pandey.
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
1 Proposed List of Schemes and associated G2C Services to be delivered through the
Panchayat as Identified during the Workshop on 25th June 2009 and Validated by the
various Departments of the Jharkhand Government, was shared by the KPMG team.
2 The Deputy Director shared the various application form format with the KPMG Team.
Discussed Items
1 The KPMG Team apprised the DAO about the ePRI MMP and also informed about the
work done till date.
2 The only scheme under full operation in the state is the Indira Gandhi National Old Age
Pension Scheme and the State Social Security Pension Scheme.
3
Indira Gandhi National Widow Pension Scheme and the Indira Gandhi National Disability
Pension Scheme are yet to be initiated as the survey of villages was being done. Once the
survey is complete the selection of beneficiaries shall be done through Aam Sabha. The
beneficiaries have to open accounts at Banks/Post offices to receive the pension.
4 The Deputy Director also explained the process of receiving and processing the
applications.
5 The funds are received from the State by the Social Security Department and are
transferred to the beneficiaries.
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Minutes of the Meeting of the meeting with District Horticulture Officer, Palamau
Objective: To discuss the individual schemes, their process, funding, and monitoring in detail.
Date: 16 July 2009 Location: DHO Office, Palamau
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
03:00 PM 03:00 PM 05:00 PM 2 Hours
Attendees
• District Horticulture Officer, Palamau.
• NGO Resource, Sanjay Pandey.
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
Proposed List of Schemes and associated G2C Services to be delivered through the Panchayat
as Identified during the Workshop on 25th June 2009 and Validated by the various
Departments of the Jharkhand Government, was shared by the KPMG team.
Discussed Items
1 The KPMG Team apprised the DHO about the ePRI MMP and also informed about the
work done till date.
2
The NHM is being implemented by the NGOs is the District. The applications for
plantation under NHM are received from NGOs at the block which are checked and if
found according to the specified guidelines are sent to the district along with the
recommendations of the BAO. The DAO forwards the same to DRDA which then
approves the NGO’s. The funds are received directly by the NGO from the State
Government.
3 The monitoring of the scheme is done at the District Level by a District Level Committee
headed by the DC.
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 None
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Minutes of the Meeting of the meeting with DIO, Palamau
Objective: To discuss and fill up the ICT Capacity Assessment Questionnaire for DP/BP/GP.
Date: 16 July 2009 Location: NIC, Palamau
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
10:30 AM 10:30 AM 11:30 AM 1 Hour
Attendees
• DIO, Palamau.
• NGO Resource, Sanjay Pandey.
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
None
Discussed Items
1 ICT Capacity Assessment Questionnaire for DP/BP/GP completed.
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 None
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Minutes of the Meeting of the meeting with BDO, Chainpur
Objective: To apprise the BDO about the ePRI MMP project and to know the status of
schemes and services being delivered through the Block and the PRIs.
Date: 17 July 2009 Location: Block Office, Chainpur, Palamau
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
10:30 AM 10:30 AM 11:30 AM 1 Hours
Attendees
• BDO, Chainpur.
• DIO, Palamau.
• NGO Resource, Sanjay Pandey.
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
Proposed List of Schemes and associated G2C Services to be delivered through the Panchayat
as Identified during the Workshop on 25th June 2009 and Validated by the various
Departments of the Jharkhand Government, was shared by the KPMG team.
Discussed Items
1 The KPMG Team apprised the BDO about the ePRI MMP and also informed about the
work done till date.
2
The BDO shared his vision about the ePRI and how can it help in efficient functioning of
the PRIs. The BDO also informed the KPMG Team about the current schemes and
affiliated services being delivered to the citizens at the block.
3 The BDO also visited the village Jainagra along with the KPMG Team.
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 None
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Minutes of the Meeting of the meeting with Panchayat Officer, Chainpur
Objective: To know the details of the services being provided to the citizens by the PRIs
Date: 17 July 2009 Location: Block Office, Chainpur, Palamau
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
11:30 AM 11:30 AM 12:30 PM 1 Hour
Attendees
• Panchayat Officer.
• DIO, Palamau.
• NGO Resource, Sanjay Pandey.
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
None
Discussed Items
1 The KPMG Team apprised the Panchayat Officer about the ePRI MMP and also informed
about the work done till date.
2
The Panchayat Officer explained that as per Supreme Court Orders the BDO has been
given the charge of Chairman, Panchayat Samiti. His job is to assist the BDO in various
Developmental works. He explained that he maintains the minute’s register of the Aam
Sabha and acts as a Secretary to the Sabha. A supervisory level officer is also deputed by
the BDO whenever a Sabha is convened. The acting head of the Sabha, the supervisory
officer and He sign the minutes.
3
The Panchayat Officer said that he supervises the construction work being done under
NREGA and assists the BDO in obtaining applications, verification, and issue of job cards
and allotment of work to beneficiaries. He also assists the BDO in preparation and scoring
of BLP list, receiving applications, verification and allotment/repair of Indira Awas.
4 He also informed the Team that he also acts as the Registrar of Births and Deaths and
also explained the procedure.
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 None
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Minutes of the Meeting of the Village Jainagra Visit
Objective: To interact with the Citizens of the village Jainagra and understand their needs.
Date: 17 July 2009 Location: Jainagra Village, Bhudivir
Panchayat, Chainpur Block.
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
1:00 PM 1:0 PM 5:00 PM 4 Hours
Attendees
• DIO, Palamau.
• BDO, Chainpur.
• Panchayat Sewak, Bhudivir.
• Citizens of Village Jainagra and adjoining villages.
• NGO Resource, Sanjay Pandey.
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
None
Discussed Items
1 The KPMG team conducted focused group (Women & Children, Senior Citizens, Tribal’s,
Handicapped and General) interviews with the citizens of Jainagra.
2 The citizens voiced out their opinion and expectations from the services they were
receiving through the PRIs.
3 The citizens also discussed about the difficulties they faced for getting any of the
services.
4 The list of interviewed citizens is attached below.
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 None
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Minutes of the Meeting of the meeting District Superintendent of Education.
Objective: To discuss the individual schemes, their process, funding, and monitoring in detail.
Date: 18th July 2009 Location: SSA Office, Palamau
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
1:00 PM 1:00 PM 3:00 PM 2 Hours
Attendees
• District Superintendent of Education, Palamau.
• NGO Resource, Sanjay Pandey.
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
Proposed List of Schemes and associated G2C Services to be delivered through the Panchayat
as Identified during the Workshop on 25th June 2009 and Validated by the various
Departments of the Jharkhand Government, was shared by the KPMG team.
Discussed Items
1 The KPMG Team apprised the DSC about the ePRI MMP and also informed about the
work done till date.
2
The Education Officer informed the KPMG Team that the RMSA scheme is not currently
being implemented in the State. He further added that the RMSA would come into action
on term completion of the SSA Scheme which is due March 2010. He said that the RMSA
scheme once in action will be on the same pattern as the SSA scheme.
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 None
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Minutes of the Meeting of the District Level Workshop for ePRI MMP, Palamau.
Objective: To give a presentation on the ePRI MMP and prioritize and select 20 services
(15+5) to be delivered through the Panchayats in Jharkhand.
Date: 18th July 2009 Location: Meeting Hall, DRDA, Palamau
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
3:30 PM 3:30 PM 5:00 PM 1.30 Hours
Attendees
• DDC, Palamau
• Additional Collector, Palamau
• Civil Surgeon, Palamau
• DIO, NIC, Palamau
• District Agriculture Officer, Palamau
• Executive Engineer, PHED
• Block Development Officer, Chainpur
• District Superintendent of Education
• District Cooperatives Officer
• District Horticulture Officer
• District Planning Officer
• District Fisheries Officer
• Mr. Arun Kumar Singh
• NGO Resource, KPMG
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
KPMG Team presented the District Level Presentation. The team also gave handouts of the
proposed list of services for short listing by the officers present.
Discussed Items
1 DDC introduced the subject and requested the officers to contribute in the selection of the
schemes and services which are important for citizens.
2
The KPMG team gave a presentation on the ePRI MMP and informed the members about
the results of the survey conducted at Block Chainpur, Panchayat Bhudivir, Village
Jainagra.
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3
Executive Engineer PHED suggested that as there are no pipe water schemes in
Palamau rural areas, therefore application for private connection is redundant as only
hand pumps are installed in public land. He also said that for Anganwadi and Balwadi the
water supply has become a part of the ICDS program and hence no separate applications
are required. It was therefore decided to delete them from the proposed list.
4 Civil Surgeon suggested that for disability certificates one does not require registration as
there are days fixed for obtaining them.
5 After discussion 20 services were agreed to by the members as discussed in this report
earlier.
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 None
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Minutes of the Meeting of the meeting with BDO, Chainpur
Objective: To reconfirm the Block and Panchayat Samiti level processes.
Date: 21st July, 2009 Location: Block Office, Chainpur, Palamau
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
2:30 PM 2:30 PM 3:30 PM 1 Hour
Attendees
• Block Development Officer, Chainpur
• NGO Resource, Sanjay Pandey.
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
None
Discussed Items
1 The BDO reconfirmed the KPMG team about all the processes of the services being
delivered to the citizens through the PRIs.
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 None
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Minutes of the Meeting of the meeting with Deputy Agriculture Officer, Palamau
Objective: To reconfirm the processes involved in registration of seed sellers/fertilizer and
pesticide dealers and soil testing.
Date: 21st July 2009 Location: Block Office, Chainpur, Palamau
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
10:30 AM 10:30 AM 11:30 AM 1 Hour
Attendees
• Deputy Agriculture Officer.
• NGO Resource, Sanjay Pandey.
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
Application form for Registration of Seed Seller/Fertilizer & Pesticide Dealer shared by the
DyAO with the KPMG Team.
Discussed Items
1
The Deputy Agriculture Officer explained the process of obtaining license for the
dealership of selling seeds, pesticides and fertilizers. He also explained the process of
soil testing.
2 The DyAO also informed the KPMG Team about the license fee for various registrations.
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 None
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Minutes of the Meeting of the meeting with Panchayat Officer, Chainpur
Objective: To reconfirm the processes involved in implementation of different schemes
through PRI.
Date: 21st July 2009 Location: Block Office, Chainpur, Palamau
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
3:30 PM 3:30 PM 5:30 PM 2 Hours
Attendees
• Panchayat Officer.
• NGO Resource, Sanjay Pandey.
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
Birth & Death Certificate application and certificate formats shared by the Panchayat Officer.
Discussed Items
1 The Panchayat Officer explained the complete process of Birth/Death registration. He
also explained the various stage of the process.
2 The officer also explained about the processes involved in issue of Job Card,
Domicile/Caste/Income Certificates.
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 None
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Minutes of the Meeting of the meeting with Principal Secretary, Panchayati Raj.
Objective: To discuss in detail Vision and expectations of the State PR department and the
views of the Principal Secretary, Panchayati Raj, Govt. of Jharkhand.
Date: 10th August 2009 Location: Project Office, Secretariat, Ranchi
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
11:30 AM 12:00 PM 3:30 PM 3.5 Hours
Attendees
• Principal Secretary, Department of Panchayati Raj, Government of Jharkhand.
• Principal Consultant, KPMG
• Senior Consultant, KPMG
• Consultant, KPMG
Handouts/ Documentation Shared
1 Proposed List of Schemes and associated G2C Services to be delivered through the Panchayat as
Identified during the Workshop on 25th June 2009 and Validated by the various Departments of the
Jharkhand Government - List of 45 services.
2 Final List of Schemes and associated Services to be delivered through the Panchayat as Identified
during the District Level Workshop on 18/07/09- 20 services.
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Discussed Items
1
Discussion started with the Vision of the Panchayati Raj Department and its expectations
from the EPRI project. The Principal Secretary delved in detail about the objective of the
Panchayati Raj System which is to remove poverty, Promotion of Participatory Decision
making, Improved Delivery systems for governance and bringing the governance to the
doorstep of the citizen. He emphasized that mere pumping in money for projects do not
bring about the desired results. His expectation from the ePRI project in short were -
(i) Improved delivery systems for services,
(ii) Increasing simplicity and accessibility of systems and procedures to citizens,
(iii)Increased fiscal responsibility and efficiency of expenditures through sound financial
management,
(iv) Giving voice to people and higher levels of accountability and transparency in
governance,
(v) Reduction of red tape and government to be made sympathetic towards the needs of
the people, and
(vi) Closer physical and fiscal monitoring of the progress of the programs.
2
Discussed the status of the PRI as on date. He reiterated the view that the PRIs cannot
be constituted in the desired form as the elections have not been held, which according to
him is the fundamental qualification for the formation of the Three tier PRI.
3
Discussed about the possibility of the Supreme Court stay being vacated in the near
future. He was of the view that it cannot be predicted, though the government is doing all
it can to get relief.
4
Discussed alternative methods of implementing the ePRI in absence of the three tier
Panchayat Institutions. He was of the opinion that as the roll out of the ePRI would take
place after 3-6 months; the Principal Secretary who shall be heading the department at
that time would have to take the decision. He was however of the opinion that, by
investing in human development - putting in more manpower from government’s side and
providing them with adequate training and development, the State can implement the
ePRI project till such time the PRIs are constituted as per the Act.
5 Discussed the flow of funds in absence of the PRIs. He was of the opinion that this could
also be done as it is being done for BRGF funds.
6 The Principal Secretary meticulously went through the selected services after the District
workshop and expressed his satisfaction at the selection.
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Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 None
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Minutes of the Meeting of the District Level Workshop for ePRI MMP, Palamu.
Objective: To give a presentation about the findings of the field study done by the KPMG
team at Palamu.
Date: 18th August 2009 Location: Meeting Hall, DRDA, Palamu
Scheduled Time Actual Time
Start Stop Total Hours Start Stop Total Time
4:00 PM 4:00 PM 5:30 PM 1.30 Hours
Attendees
• DDC, Palamu
• Assistant Deputy Commissioner & IAS
Probationer, Palamu
• DIO, NIC, Palamu
• District Agriculture Officer,
• District Planning Officer
• District Education Officer
• District Horticulture Officer
• Executive Engineer, PHED
• District Fisheries Officer
• District Industries Officer
• NGO Resource, KPMG
• Principal Consultant, KPMG
• Senior Consultant, KPMG
Handouts/ Documentation Shared
KPMG Team presented the findings of the District Field Study.
Discussed Items
1
The KPMG Team apprised the attendees about the findings of the field study conducted
during the study period in Palamu. Planning, Implementation, Monitoring and Accounting
of various schemes was informed to the attendees.
2 The KPMG team presented the facts including current state of PRIs in Palamu, ICT and
capacity assessment, the status of Civil works in Palamu.
3 The team also highlighted the findings regarding security issues in the district of Palamu.
4 The KPMG team listed the final 20 G2C services being taken forward for BPR to the
attendees of the meeting.
5 The District officials agreed with the findings and the selection of services.
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6
The study team was informed that the district officials are already considering some
issues highlighted in the report and are in the process of initiating changes like digitization
of forms for citizens to download from the district web site.
7 The meeting ended with a vote of thanks.
Based on the discussion the following line of action has been decided:-
Action Items Owner Due Date Requirement
1 None
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11.3. Glossary
Table 11.2 - Glossary
Acronyms Name in Full
PRI Panchayati Raj Institutions
MMP Mission Mode Project
LSG Local Self Government (e.g. Municipal corporations, Zilla
Panchayats, Gram Panchayats)
DPC District Planning Committee
SFC State Finance Commission
ICT Information and Communication Technology
MIS Management and Information Systems
ISNA Information and Services Needs Assessment
SoPR State of Panchayat Reports
CSS Centrally Sponsored Schemes
CLM Central Line Ministries
PHED Public Health Engineering Department
DC Deputy Commissioner
DDC Deputy Development Commissioner
BDO Block Development Officer
APO Assistant Project Officer DRDA
CDPO Child Development Project Officer
MoTA Ministry of Tribal Affairs
MoPR Ministry of Panchayati Raj
MoRD Ministry of Rural Development
DoSEL Department of School Education and Literacy
MoSJE Ministry of Social Justice and Empowerment
MoSPI Ministry of Statistics and Program Implementation
MoWCD Ministry of Women and Child Development
MoYAS Ministry of Youth Affairs and sports
MoA Ministry of Agriculture
MoHRD Ministry of Human Resource Development
MoH&FW Ministry of Health and Family Welfare
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NIC National Informatics Centre
PEU Project Execution Unit
73rd Amendment act – provides constitutional status to PRIs. (Creation of 3 levels of
Panchayat hierarchy)
74th Amendment Act – Envisages the establishment of municipalities in urban areas
(provides basic framework of decentralization of power). Creation of the District Planning
Commission.
Schemes
NREGA National rural employment guarantee act (MoRD - DRD)
SGSY Swarnjayanti Gram Swarozgar Yojana (MoRD – DRD)
PMGSY Pradhan Mantri Gram Sadak Yojana (MoRD –DRD)
IAY Indira Awaas Yojana (MoRD – DRD)
IGNOAPS Indira Gandhi National Old Age Pension Scheme (MoRD –
DRD)
ARWSP Accelerated Rural Water Supply Programme (MoRD – DDWS)
TSC Total Sanitation Campaign (MoRD – DDWS)
IWDP Integrated Watershed Development Programme (MoRD –
DoLR)
NLRMP National land resource management programme/ National Land
Records Modernization Programme (MoRD – DoLR)
BRGF Backward Regions Grant Fund (MoPR)
RKVY Rashtriya Krishi Vikas Yojana (MoA)
NHM National Horticulture Mission (MoA)
NFSM National Food Security Mission (MoA)
NRHM National Rural Health Mission (MoHFW)
ICDS Integrated Child Development Services (MoWCD)
PYKKA Panchayat Yuva Krida aur Khel Abhiyan (MoYAS)
SSA Sarva Shiksha Abhiyan (DoSEL)
RMSA Rastriya Madhyamik Shiksha Abhiyan (DoSEL)
CSC Common Service Centre (DIT)
SDC State Data Centre (DIT)
SWAN State Wide Area Network
BSLLD Basic Statistics for Local Level Development (MoSPI)
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11.4. References
Documents
• Jharkhand Panchayat Raj Act, 2001
• The State of Panchayats Report: An Independent Assessment” (SoPR, 2007-08)
• National Panchayat Directory, MoPR GoI.
Web
• Panchayat.nic.in
• www.jharkhand.gov.in
• www.jharkhand.nic.in
• www.palamu.nic.in
11.5. Brief Profile of Palamu District
Blocks of Palamu
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The District of Palamu lies between 23 degree 50’ and 24 degree 8’ north latitude and
between 83 degree 55’ and 84 degree 30’ east longitude. It contains an area of 5043.8
square Km. The administrative head quarter is Daltonganj (Medininagar) situated on Koel
River in 24 degree 3’ north and 84 degree 4’ east. Daltonganj has taken its name after
Colonel “Dalton”, the Commissioner of Chhotangapur in the year 1861. The distance
between Daltonganj (Medininagar) and Ranchi, the State Capital, is 165 Km. Old Palamu
District is divided in three Districts.
• Palamau
• Garhwa
• Latehar
Origin of name
The Origin of the name “Palamu” is doubtful. According to an account, it is derived from the
Hindi word palana, to lee and means “a place of refuse”. Another suggestion is that the name
is combination of “Pala” meaning “frost” and “mu”, the patois is root for “dead” the whole
word meaning “dead from frost”, parts of the District being liable, during the winter months, to
severe frosts. Both these explanations however must be regarded as purely speculative.
Another suggestion is that Palamau is a Dravidian name, that it may be a corruption of Pall–
amm –u. Pall meaning “tooth “ amm (which when combined with another main assumes the
form am) meaning “water”. While a is kind of genitive or possessive case meaning “village”, “
Country “ ,”fortress “etc. In support of this theory, it may be mentioned that the name is spelt
Palamau is the vernacular and was originally applied to the village which was the seat of the
chero chiefs, and in which their forts were built.
Early History
The early history of PALAMU is not authentic but we have legends about it. It is, however
certain that kharwars, oraons and cheros, the three aboriginal races practically ruled over the
tract. The kharwars claim to be suryavanshi Kshatriyas. They trace their decent from
Ajanagara or Ayodhya. Karusa was the sixth son of Manu Vaivasata and he was assigned
the eastern territory. The descendants of Karusa were called Karusas who subsequently
came to be known as Karwars or kharwars. According to tradition they were the rulers of
Rohtasgarh. The kharawars point to the days of the Pratapadhaval, one of the line of chiefs
who ruled there in the twelfth century A.D., during the time of their greatest prosperity.
The cheros have been spoken in very high terms in the Aitareya Aranyaka along with the
Vangas and Magadhas. They did not observe the Vedic sacrifices and still they are termed
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as revered cheros ‘cheropadas. There is not much evidence to show that the Cheros came
to this region from Kumaun as some think.
The Mandas claim decent from Karusas. The Ramayana records their flight to the south.
Some say that these aboriginals played the band at the time of Rama’s coronation at
Ayodhya and they were assigned this region in lieu of their meritorious services. The
Pandawas killed Jarasandha – an ally of the Mand . Naturally in the Mahabharat war the
Mandas sided with the kauravas and were in the army of Bhisma. Sanjaya says that on the
left wing of Bhisma are the Karusas with the Mandas, Vikunja and Kundivarsa Satyiki
compares the Mandas with the demons and boasts that he would put an end them just as
Indra ended the demons . Arjuna is said to have married a Naga princess from this region
and Babhruvahana was born of this lady.
Boundaries
The district is bounded in the north by the river Son which separates it from the districts of
Rohtas, and by the district Aurangabad (Bihar), on the east by the district of Chatra and
Hazaribagh; on the south by the district Latehar on the west by the district Garhwa and
Chhattisgarh state.
Table 11.3 – Palamu at a glance
Palamu at a glance
Total Area 1137710.40 Acre or 5043.80 Sq. Km.
Total Population 1533173
Total Population (Male) 794880
Total Population (Female) 738293
Rural Population 1434504
Urban Population 98669
Population Density (per sq. km.) 240
Sex Ratio (Females per 1000 Male) 937
Percentage Decadal Growth Rate
(Males)(1991-2001) 26.80
Total Literate 583791
Total Literate (Male) 395735
Total Literate (Female) 188056
Literacy Rate 45.67
Literacy Rate (Male) 59.76
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Literacy Rate (Female) 30.50
No. Of Block 12
No. of Panchayat 289
No. of Villages 1910
Cultivable 173073.66 Acre
Non Cultivable 63745.00 Acre
Forest Area 419621.50 Acre
Total Irrigated Area 92782.39 Acre
Total Primary School 821
Total Middle School 222
Total High School 49
11.6. District-wise Number of Panchayats in Jharkhand
Table 11.4 – District wise number of Panchayats in Jharkhand
S. No. District No. of Panchayat
Samiti’s
No. of Gram
Panchayat’s
1 Palamu 20* 289
2 Latehar 7 115
3 Garhwa 14 196
4 Jamtada 4 118
5 Dumka 10 206
6 Deogarh 8 201
7 Godda 8 200
8 Sahebganj 9 166
9 Pakud 6 128
10 East Singhbhum 9 230
11 West Singhbhum 15 216
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S. No. District No. of Panchayat
Samiti’s
No. of Gram
Panchayat’s
12 Saraikela-Kharsawan 8 135
13 Lohardaga 5 66
14 Gumla 11 159
15 Simdega 7 94
16 Ranchi 14 298
17 Hazaribagh 11 257
18 Kodarma 5 109
19 Giridih 12 357
20 Bokaro 8 248
21 Chatra 10 159
22 Dhanbad 8 383
23 Khunti 6 86
24 Ramgarh 4 143
TOTAL 212 4559
*7 new blocks have been notified but work is still being done from the 13 old blocks.
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11.7. Block-wise number of Panchayats and villages in Palamu
Table 11.5 – Bock wise number of Panchayats and villages in Palamu
S.No. Block No. Of Panchayats No. of Villages
1 Bishrampur 26 153
2 Chainpur 35 183
3 Chatarpur 35 240
4 Daltonganj 18 114
5 Hariharganj 18 184
6 Hussainabad 22 183
7 Lesliganj 16 119
8 Manatu 20 190
9 Pandu 14 71
10 Panki 25 200
11 Patan 30 186
12 Satbarwa 10 58
13 Haidernagar 20 100
TOTAL 289 1910
11.8. List of G2C & G2G services selected at the State Level
S. No. Department Schemes G2C Services G2G Services
Swarna Jayanti Swarozgar
Yojna (SJSY) 1. Universalisation of SHG.
Indira Awas Yojna (IAY)
1. Listing of BPL families.
2. Application for allotment/repair of house under
IAY.
2. Preparation of BPL List.
1 Rural
Development
National Rural Employment
Guarantee Assurance
(NREGA)
3. Registration and Verification of beneficiaries.
4. Job card for beneficiaries.
5. Application for work demand.
3. Payment of wages processing
through financial institutions.
2 Revenue & Land
Reforms
6. Copy of ROR.
7. Copy of Cadastral Maps.
8. Application for issue of income certificate.
9. Application for issue of residence certificate.
10. Application for modification of revenue citation.
4. Socio-economic database –
Panchayat Level
Ashram School for SC Yojna 11. Admission to Ashram Schools.
12. Application for Caste Certificates.
Hostels for SC,ST 13. Availability / Registration for admission to
Hostels for ST.
3 Welfare (Tribal
Welfare)
Grant-In-Aid to Voluntary
Organizations
5. Monitoring Physical & Financial status
of Voluntary Organizations.
4
Agriculture &
Sugarcane
Development
14. Application for Soil Testing.
15. Display of Soil Test Results by Laboratories.
16. Application for obtaining license and
registration of pesticide retailers.
6. Monitoring of NGO’s
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S. No. Department Schemes G2C Services G2G Services
17. Application for obtaining license and
registration of retailers and wholesalers of
fertilizers.
18. Application for obtaining license and
registration of seed sellers at the state level.
5
Health, Medical
Education &
Family Welfare
National Rural Health
Management (NRHM)
19. Application for Medical Certificate and
appointment at PHC/CHC.
7. HMS data entry at Panchayat level.
8. Training of SAHYAS.
9. Preparation of list of Pregnant
Women.
10. Preparation of list of children for
immunization.
11. Data entry for National Vector Borne
Disease program.
12. Data entry for village health and
education day report.
6
Art, Culture,
Sports & Youth
Affairs
20. List of Kreedashri Program.
Handicap Pension Scheme
21. Application for pension under Swami
Vivekananda Nishakt Swarvalamban Yojna.
22. Application for issue of Disability Certificate.
7
Social Welfare,
Women & Child
Development
Mukhya Mantri Kanyadan
Yojna (MMKY)
23. Application for payment of cash support under
Mukhya Mantri Kanyadan Yojna.
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S. No. Department Schemes G2C Services G2G Services
Scholarship for Disabled
Students
24. Registration / Application for scholarships for
disabled students.
Distribution of Free Aids and
Appliances for Disabled
25. Registration / Applications for free aids and
applications for Viklang.
Indira Gandhi Old Age
Pension Scheme 26. Application for Old Age pension.
Indira Gandhi National
Handicap Pension Scheme
27. Application / Registration for Handicap
Pension.
Indira Gandhi National
Widows Pension Scheme 28. Application for Widow pension. 8
Labour,
Employment &
Training
Employment Exchange
29. Registration of Job Seekers (Employment
Exchange Registration).
30. Application for Issue of Unemployment
Certificate.
31. Registration for getting training at ITI.
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Accelerated Rural Water
Supply Program – National
Rural Drinking Water Program
32. Registration for Household for Personal
connection.
33. Registration for School / Anganwadi centres for
institutional connection.
34. List of approved private connections.
35. List of approved households for subsidy.
36. Status of complaints registered.
37. Identification of safe and unsafe drinking water
areas / sources.
9
Drinking Water
and Sanitation
Total Sanitation Program 38. Registration for Private toilets.
39. Registration for Institutional toilets.
10
Human
Resources
Development
Sarv Shiksha Abhiyan (SSA)
Programme
40. Application/Registration for admission to
schools.
13. Identification and listing of school
going children.
14. Identification of drop outs.
15. Data entry for DISE data.
16. Monitoring of school attendance.
17. Physical and financial progress
monitoring.
11 Planning &
Development
18. Data entry for Panchayat registers.
19. Data collection and entry for State
Income (Economic Census).
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12 Panchayati Raj
41. Application for Registration of Birth and
issuance of Birth Certificate.
42. Application for Registration of Death and
issuance of Death Certificate.
43. Application for making available copy of
GP/PS/ZP documents.
44. Application for issue of Ration Card.
45. Issue of Duplicate/Modification of Ration Card.