eport on Two days UGC Sponsored National Seminar Titled...

Internal Quality Assessment Cell, Mathanhanga College, Mathabhanga

Report on Two days UGC Sponsored National Seminar

Titled “Consumer Awareness and Consumer Rights in

India” Dated: 16th March, 2019

Right from birth each and every one of us becomes a consumer but people hardly know about the rights and

responsibilities they have as a consumer. There is a great need for awareness regarding consumer.

In India consumers generally face numbers of problems. They include a. non-availability of goods, b.

adulteration, c. hoarding, d. black marketing, e. deceptive and misleading selling techniques and f. false

warranties or guarantees. Factors leading to consumers exploitations are i) high prices: Some time artificial

storages of commodities is created in the market. The producers and suppliers do not release enough supply of

goods in the market. Consumers are forced to buy commodities at high prices, ii) poor quality of goods: There

is a general feeling in India that quality of goods and services has been declining. Manufactures in expectation

of greater profit increase production but neglect the quality aspect of production. Many reputed firms have their

own quality control departments. But number of such firms is very limited. The quality of products can be

deteriorated due to impure of poisoned material used in production. Such adulteration is very dangerous to

health. If we drink poisoned milk in the morning then what will happen! Consumers must express their

dissatisfaction before remedies can be taken. This requires consumers to have knowledge on their rights. For

example, regarding complaints procedure, etc.

Mathabhanga College had felt that the importance of consumer awareness is needed among the people of our

country and the department of Political Science and department Commerce, Mathabhanga College,

Mathabhanga, jointly organized a UGC sponsored National Seminar on “Consumer Awareness and Consumer

Rights in India”. The seminar was held from 15th

March to 16th

March, 2019. Inaugural song was presented by

the students. Welcome address was delivered by Dr. S. K. Jha, Teacher-in-Charge, Mathabhanga College. Sri

Bimal Ch. Barman, president, Governing Body, in his presidential address expressed his thankfulness to have

most distinguished guest in that seminar. Inaugural speech was delivered by Dr. Dipankar Pal, Inspector of

colleges, Cooch Behar Panchana Barma University. In his address he mentioned the importance of national

seminar in a college. He said students could be benefited a lot through this seminar. He appreciated the initiative

that Mathabhanga College had taken in this regard. Dr. Amit Kundu, Coordinator, IQAC expressed the reason

behind the selection of the topic on which the seminar was held. He said that people of India have been facing

number of problems and to express their dissatisfaction they should have knowledge about their responsibilities

and rights. Key note address was given by Prof. Manas Chakrabarty, Senior Fellow ICSSR. In his key note

address he explained the need of consumer awareness in our country. He cited several practical examples. From

his address we came to know that consumer awareness does not depend on educated or uneducated persons. It


also does not depend on poor or rich. It depends on the attitude of the individual. Prof. Anil Dutta Mishra,

Senior Advisor, Sulabh International Social Organization, New Delhi in his lecture tried to explain consumer

awareness from philosophical point of view. He said that only materialistic knowledge could not be able to

solve the problem of consumer. Prof. Rajendra Dhar Dubey, Professor & Head, Dept. of Law, CBPBU, in his

speech felt some light on laws that consumers could take shelter to solve their problems that they have been

facing. Dr. Shidhartha Shankar Laha, Tufanganj College, presented his personal experience regarding the

problem he had faced in his life. Dr. S.K.Jha, Assistant professor of Sanskrit and Dr. Surya Narayan Roy,

Assistant Professor & Head, dept. of Commerce chaired technical session 3 and technical session 4 respectively

on 16th

March and made the sessions successful and eventful.

Number of speakers came from different part of India and they presented their papers.

Ms. Priyanka Chetrri, Assist. Prof. of Political Science, and Ms. Ruma Dey, Assist. Professor of Commerce

were the conveners of that seminar. They conveyed the program very proficiently.

Our seminar provided a platform for the thinkers/ writers/scholars/researchers to share knowledge and

interdisciplinary experiences.

This two days UGC sponsored national seminar was fascinating and engaging. Participants learned a lot.

Ms. Ruma Dey, Assistant Professor of Commerce as well as Convener of this national seminar delivered

valedictory address. In the valedictory session she thanked the organizing committee. She said that the selected

papers subject to the adherence of review process will be considered for Book publication as a Book (ISBN

number) chapter. After the valedictory session certificates were distributed among the participants and paper

presenter.

IQAC: Dr. Amit Kundu (Coordinator)


Schedule is as follows:

PROGRAM SCHEDULE FOR THE NATIONAL SEMINAR ON

“Consumer Awareness and Consumer Rights in India”

(15.03.2019-TO-16.03.2019)

President: Sri Bimal Ch.Barman

Principal/TIC: Dr. Guru Charan Das

IQAC Coordinator: Dr. Amit Kundu

Conveners: Miss Priyanka Chettri (Assist. Prof. of Political Science), Mrs. Ruma Dey (Assist.Prof.

of Commerce)

VENUE – CONFERENCE HALL, MATHABHANGA COLLEGE, MATHABHANGA, COOCH BEHAR, WEST

BENGAL, INDIA

DAY-1: (15.03.2019)

Registration 9.15 am to 10.00 am

10.00 AM – 12.00 NOON: (INAUGURAL SESSION)

INAUGURATOR-

Mr. BINAY KRISHNA BARMAN, MINISTER IN CHARGE, FORESTS, GOVERNMENT OF WEST BENGAL

CHIEF GUEST-

DR. DIPANKAR PAL

INSPECTER OF COLLEGES, CBPBU

GUEST OF HONOUR/ KEY NOTE SPEAKER-

PROF. MANAS CHAKRABARTY, SENIOR FELLOW ICSSR

GUEST OF HONOUR-

PROF. ANIL DUTTA MISHRA, SENIOR ADVISOR, SULABH INTERNATIONAL SOCIAL ORGANIZATION, NEW

DELHI.

PROF. RAJENDRA DHAR DUBEY, PROFESSOR & HEAD, DEPT. OF LAW, CBPBU

12.00 NOON-12.15 PM – TEA BREAK


TECHNICAL SESSION-1:

12.15 PM-1.30 PM-

Speaker: PROF. ANIL DUTTA MISHRA, SENIOR ADVISOR, SULABH INTERNATIONAL SOCIAL

ORGANIZATION, NEW DELHI (Chairperson)

Speaker: DR. GOPAL SHARMA, RAIGANJ UNIVERSITY

Speaker: DR. SHIDHARTHYA SHANKAR LAHA

1.30-2.30 PM – LUNCH


2.30-3.30

Dr. Rajendra Dhar Dubey, Prof. Of Law, CBPBU (Chairperson)

1. Mr. Rakesh Mondal (Assistant Professor in Law)

[Re-thinking of the Consumer Rights in Globalized World]

2. Sri. Arka Roy (Raiganj university ( M.phil research scholar in political science department)

3. Ms. Moumita Das

[Fortification of Online Shoppers: A Consumer Rights Approach to Combat Unfair Trade in the Digital Era]

4. Dr. Soma Dey Sarkar and Dr. Sangeeta Mandal

5. Mr. Souradipta Bandyopadhyay (LL.M. Student)

[A Critical Review on the Medical Negligence as Deficiency of Service under the Consumer Protection

Mechanism]

3.30 – 3.45 PM-TEA BREAK

3.45-4.45 PM-

1. Dr. Surya Narayan Ray, Asst. Prof. of Commerce, Dinhata College

2. Sri. Tiyasha Das (Institution name- Raiganj university.( BA final year political science

department)

3. Dipak Kundu, Asst. Prof. in Commerce, Nazi Nazrul Islam Mahavidyalaya

4. Sahid Anwar (Political Science , Raiganj university)

5. Avishek Saha, Asst. Prof. in English, Dinhata College Paper presenter 5:

DAY-2: (16.03.2019)


10 AM-11 AM-

SPEAKER : Dr. Kartik Das, Professor, Department of Political Science, CBPBU

11-11.30 AM-TEA BREAK


11.30 AM -12.30 PM-

Dr. Kartik Das, Professor, Department of Political Science, CBPBU (Chairperson)

Paper presenter 1: Sri Goutam Dakua, Raiganj University

Paper presenter 2: Dr. D. Dutta , Mtb College

Paper presenter 3: Ms. Ruma Dey, Mtb College

Paper presenter 4: Ms: P. Chettri, Mtb College

Paper presenter 4: Dr. Shyam Kr. Jha, Mtb College

Paper presenter 5: Sri. Ranjit Saibya, Mtb College

12.30-1.30 PM

Prof. Goutam Dakua, RAIGANJ UNIVERSITY (Chairperson)

1. Paper presenter 1: Sri Rana Mishra

2. Paper presenter 2: Uttam Sarkar, Asst. Prof. in Political Science, Dinhata College

3. Paper presenter 3: Sukla Das, Asst. Prof. in Political Science, Dinhata College

4. Paper presenter 4: Dawa Doma Sherpa, Librarian, Dinhata College

5. Paper presenter 5: Paper presenter 7: Atanu Kundu, Asst. Teacher

6. Paper presenter 6: Rupam Majumder, Asst. Prof. of Commerce, Salesian College Siliguri Campus

1.30-2.30 PM-LUNCH

2.30 – 4.30 PM- (VALEDICTORY SESSION):

Vote Thanks: Ms. Ruma Dey, Convener

FEEDBACK COLLECTION AND CERTIFICATE DISTRIBUTION


Some Photographs are represented below:


MATHABHANGA COLLEGE

(NAAC accredited)

President: Sri Bimal Ch.Barman

Principal/TIC: Dr. Guru Charan Das

IQAC Convener: Dr. Amit Kundu

Conveners: Miss Priyanka Chettri (Assist.

Prof. of Political Science),

Mrs. Ruma Dey (Assist.Prof. of

Commerce)

UGC sponsored

National Seminar On

“Consumer Awareness and

Consumer Rights in India” 15th -16th March, 2019

Organized by

Department of Political Science &

Commerce

Mathabhanga College Email:

[email protected] College website:

www.mtbcollege.ac.

Phone: 03583-255282

About The College:

Mathabhanga College, a promising educational

institute for undergraduate studies, is situated

about 1.5 Km away on the SH 12A to the west

of Mathabhanga town. It was established on 1st

of September, 1969. This College is

permanently affiliated to the Cooch Behar

Panchanan Barma University and included

under section 2 (F) and 12 (B) of the University

Grants Commission Act. Mathabhanga College

is managed by a Governing Body (West Bengal

Act XXVII of 1961) under the control of the D.

P.I.,WestBengal.

Mathabhanga College possesses 10.78 acres of

land. It has one four-storeyed building, two

two-storeyed buildings, a rich Library, a Book

Bank, a Boys' Hostel, a play ground & a pond.

Registration Fee:

Faculty: Rs. 600/-

Home Faculty: 200/-

Scholar: Rs.300/-

Papers selected for formal presentation in the

seminar, 2019 will be considered for

publication subject to the adherence of review

process. The selected papers will be considered

for Book publication as a Book (ISBN number

)chapter.

All the submissions must be made

electronically on

[email protected] [email protected] [email protected] [email protected] [email protected]

[email protected]

by 14th

March, 2019.


INTRODUCTION

The area of consumer protection is relatively new

in developing countries. Although the momentum

towards stricter consumers’ protection via

establishment of specific laws has emerged, the

journey is at infant. In order to ensure

effectiveness it requires participation,

collaborations from all stake holders including

the consumer. Consumers play an important role

as they must communicate or express their

dissatisfaction or complaints before remedies can

be taken. This requires consumers to have

knowledge on their rights, for example, regarding

complaints’ procedure and take appropriate

actions in line with the stipulated regulations.

Furthermore, the law also does not in the position

to best champion the consumers’ right. However,

unawareness and lack of knowledge on

consumers’ rights and claim procedures

potentially distort consumers capacity and ability

to defend themselves against cunning traders.

Therefore, consumers must actively participate in

advocating the process of upholding their rights

against market exploitations.

Therefore, thorough investigation is needed to

validate the extent of relationship between

awareness and effective consumers behavior.

Such deliberation will highlight the most required

ability in order to create resilience consumers’

protection environment especially for developing

countries.

Key note speaker: Prof. Manas Chakrabarty, Senior

fellow ICSSR & Special Guest: Prof. Anil Dutta

Mishra, Senior Advisor, Sulabh International Social

Organization, New Delhi.

PROGRAM

09:15 Registration

10:00 Inauguration

10.45 A.M. Tea Break

11.00 A.M. Plenary Session

1.00 P.M. Lunch

02.00 P.M. Plenary Session

03.45 A.M. Tea Break

04.00 P.M. Panel Discussion

Next day the session will start from 10 A.M.

05.00 P.M. to 5.15 P.M. Valedictory Session

Communication phone numbers: _

7001974331/9475901188/7001317940/890052966

2/

REGISTRATION

Name:

Institution:

Address:

City:

Postal Code:

Telephone:

Email:

Cost: Registration includes tea, lunch,

certificates and proceedings

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