EnterpriseSmartphoneand...
Transcript of EnterpriseSmartphoneand...
-
Enterprise Smartphone and Mobile Device Management
-
Corporate Overview
Leadership founded Manha0an Associates (NASDAQ: MANH)
Provide wireless and mobility soluCons to 1000 global customers
Leaders in Smartphone and Mobile Device Management across mulCple plaGorms
Privately held with no outside capital
Headquartered in Atlanta with over 200+ employees
Our mission: Simplify Enterprise Mobility
AirWatch Proprietary & ConfidenCal
-
Five Phases of Managing Smartphones and Mobile Devices
Smartphones and mobile devices
Deploy
Secure
Monitor
Manage
Support
AirWatch Proprietary & ConfidenCal
-
Five Phases of Managing Smartphones and Mobile Devices
AirWatch
J. Doe Role: Account Manager
Corporate Services None
J. Doe securely enrolls device using AirWatch 1
AirWatch configures device to access corporate systems
J. Doe Role: Account Manager
Corporate Services VPN, Wi-‐Fi, Exchange 2007
2
Enterprise upgrades Exchange and rotates Wi-‐Fi cerFficates
J. Doe Role: Account Manager
Corporate Services VPN, Wi-‐Fi (new), Exchange 2010
AirWatch automaFcally updates device configuraFons
3
J. Doe Role: Director
Corporate Services VPN, Wi-‐Fi, Exchange 2010, Enterprise App Store
J. Doe is promoted to Director
AirWatch reconfigures device based on new role to higher access to
corporate systems
4
J. Doe loses device
AirWatch removes access to corporate data and systems and
remotely wipes the device
5
AirWatch Proprietary & ConfidenCal
-
Phase 1: Deploy
Deploy
Procurement
AcFvaFon
Enrollment ConfiguraFon
ApplicaFons
AcCvate devices using SMS, Email, URL and other flexible opCons
Enroll corporate and employee-‐liable devices individually or in scale
AuthenCcate users and devices through basic and directory services-‐based authenCcaCon
Instantly configure policies, se^ngs, cerCficates and access to enterprise accounts over the air
Wirelessly provision internal and recommended apps through the enterprise app catalog
AirWatch Proprietary & ConfidenCal
-
Phase 2: Secure
Secure
AuthenFcaFon
Data protecFon
Passcode policies
Hardware lock-‐down & restricFons
Remote lock & wipe
Ensure authorized and compliant devices have secured access to enterprise resources and accounts
Protect personal and corporate data and the enCre device through encrypCon and passcode policies
Prevent unauthorized device use by locking down device features and enforcing restricCons
Audit devices for compliance with corporate policies, se^ngs, applicaCons, third parCes and more
Automate business policies for non-‐compliant or jailbroken devices
AirWatch Proprietary & ConfidenCal
-
Phase 3: Monitor
Monitor
Devices
Network
ApplicaFons Users
System
Monitor devices and network health status and staCsCcs for excepCons
Track user acCvity, such as app downloads, voice, SMS and data usage against pre-‐defined thresholds, white or black lists
Monitor system access and console user acCvity through detailed event logs
Set up alerts and automated business rules for specific device or network acCons, user acCons or system performance
Generate acConable reports with automated distribuCon across IT team
AirWatch Proprietary & ConfidenCal
-
Phase 4: Manage
Manage
Mobile assets
Policies & restricFons
ConfiguraFon seRngs
ApplicaFons & soSware
Enterprise accounts
Streamline and automate mobile asset and inventory management
Update and provision new policies, se^ngs, cerCficates, apps, sodware and access to enterprise accounts and more over the air
• Exchange AcCve Sync • Wi-‐Fi • VPN • CA • LDAP
Push down configuraCon profiles, apps, sodware or remote lock & wipe commands to individual devices or groups
• On-‐demand • At a scheduled Cme or • Next Cme a device checks in
AirWatch Proprietary & ConfidenCal
-
Phase 5: Support
Support
Remote diagnosFcs
Remote assistance
Remote control
Self-‐service portals
Case management
system
Perform device diagnosCc tests remotely to idenCfy issues
Provide remote assistance to mobile users and communicate from the console via SMS messaging
Take remote control of a device for more efficient troubleshooCng
Provide users with remote management capabiliCes through a self-‐service portal
Manage troubleshooCng cases and system incidents using an integrated case management system
AirWatch Proprietary & ConfidenCal
-
AirWatch Proprietary & ConfidenCal
Product Delivery
Sodware as a Service (SaaS)
Behind the firewall (BTF)
Sodware appliance
Responsive support and services
Product Architecture
Web-‐based
MulC-‐OS
MulC-‐tenant
MulC-‐lingual
Scalable
Secure
NaCve user interface (iUI)
Enterprise integraCon
WLAN monitoring
Intelligent noCficaCons
Robust reporCng portal
MDM SDK library
What Makes AirWatch Different?
-
Web-‐based User Interface
AirWatch’s web-‐based console is designed to provide fast access to criFcal business informaFon reducing response Fmes and increasing producFvity.
Access and control of business and IT informaCon from mulCple locaCons
Flexible views to efficiently access informaCon
Advanced architecture to quickly filter through thousand of devices
Customized menus, data dicConary and user preferences
Ability to save searched and queries for repeCCve tasks
ExcepCon management approach to idenCfy compliance and security issues
AirWatch Proprietary & ConfidenCal
-
MulF-‐OS
AirWatch’s comprehensive mobile device management plaYorm is built to support enterprises with diverse mobile devices across mulFple networks.
Secures, monitors, manages and supports all mobile devices, regardless of type, manufacturer or mobile plaGorm
Presents an integrated, real-‐Cme view of all mobile devices deployed across the enterprise
Provides full life-‐cycle management of all mobile assets
Supports employee and corporate-‐liable as well as line of business devices
AirWatch Proprietary & ConfidenCal
-
MulF-‐tenant Architecture
AirWatch’s mulF-‐tenant architecture allows end customers or managed services providers to manage mulFple enFFes using a central console.
Manage mobile assets by divisional, geographical, or organizaConal groupings
Customize console user access and capabiliCes
Standard roles for easy implementaCon
Granular control for custom roles
Users can carry different access rights across different logical device groupings
Secured access for third-‐party device support organizaCons and third-‐party applicaCon providers (if applicable)
AirWatch Proprietary & ConfidenCal
-
MulF-‐lingual Console
AirWatch’s flexible architecture supports mulFple languages within an organizaFon.
Localizes languages by integraCng specific cultural, linguisCc or industry terms
Creates a data dicConary for any IT or business-‐defined group of console users
Gives console users the ability to select their preferred language and dialects
Converts and stores all languages in Unicode
Uses the IETF language tag to support internal localizaCon
Supports double and quad byte character sets
AirWatch Proprietary & ConfidenCal
-
Security and Compliance
AirWatch enables and enforces IT security and compliance at the device and console level. AirWatch provides secure hierarchical console access based on locaFon, role and funcFon.
Console Security and Compliance AcCve Directory IntegraCon
Role-‐based access to views and funcConality
N-‐Cer levels of security
Single sign-‐on integraCon with 3rd party apps
Complete audit trail, ensuring only authorized users are accessing the system
Mobile Device Security and Compliance ConCnuous device monitoring and audits
Detailed event log for all management accountability
Real-‐Cme alerCng for compliance excepCons
AirWatch Proprietary & ConfidenCal
-
Intelligent NoFficaFons
AirWatch’s alert engine provides immediate noFficaFons to end users and IT groups for security and compliance issues.
Device roaming alert
Non-‐compliance / device compromised
InacCve device
Unauthorized applicaCons
Expired cerCficates
SIM card change
RestricCon audit failure (passcode policy, Safari usage, camera enabled, etc)
AirWatch Proprietary & ConfidenCal
-
Robust ReporFng Portal
AirWatch generates acFonable, results-‐oriented reports and provides automated report distribuFon to IT-‐defined lists.
MulCple access and reporCng levels
Reports directly linked with security model
Provides IT-‐defined access to partners and other third parCes
Extensive library of management reports
Automated report distribuCon
Flexible and easy customizaCon based on:
Desired data points
Date ranges
File format preferences – CSV, XML, PDF, XLS
AirWatch Proprietary & ConfidenCal
-
On-‐premise
Perpetual License
Physical or virtual hardware
Integrates with mulCple enterprise services
Email environments, Directory Services, CerCficates and more
.NET, SQL architecture
Flexible Delivery
SoSware as a Service (SaaS)
Monthly Subscrip5on
MulCple redundant data centers
Best of class hardware -‐Cisco, F5, EMC and Dell
24 / 7 / 365 Atlanta-‐based NOC
High availability (HA)
Standard SLA > 99.9%
Appliance
Turnkey solu5on
Tiered soluCons to opCmize appliance size
Industry standard hardware
Redundant hardware components
AirWatch perpetual licenses
-
AirWatch Proprietary & ConfidenCal
AirWatch provides industry-‐leading technical support and services to help enterprises achieve opFmal producFvity and operaFonal efficiency.
ImplementaFon Services and Training
Successful combinaCon of technical knowledge, industry experience and resources
Streamlined implementaCon process regardless of deployment method or scale
Professional Services
Technical experts prepared to assess technology needs, provide on-‐site deployment, integraCon services, mobility best pracCces and technical soluCons
Technical Support
Standard, extended or 24/7/365 support
Atlanta-‐based NOC
Fast response Cmes
Online support and training portal
Dedicated enterprise contacts
Sodware maintenance and upgrades
Responsive Support and Services
-
NORTH AMERICA Atlanta Headquarters
1425 Ellsworth Industrial Blvd.
Suite 33
Atlanta, GA 30318
United States
AirWatch Proprietary & ConfidenCal
EMEA Milton Keynes
3 & 4 Newton Court, Kelvin Drive
Milton Keynes
MK5 8NH
United Kingdom
APAC Melbourne
Suite 9
1153 Burke Road
Kew, Vic 3101
Australia
Metro Washington D.C
6888 Elm Street
Suite 303
Mclean, VA 22101
United States
Seacle
81 Vine Street
Suite 404
Sea0le, WA 98121
United States
Bangalore
# 118, Road No. 3
EPIP Phase I, Whitefield
Bangalore -‐ 560066
Karnataka, India
Worldwide LocaFons