Ent300 - Marketing Plan

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    ENT/ETR300 FUNDAMENTALS OF ENTREPRENEURSHIP

    MARKETING PLAN

    MARKETING PLAN

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    Introduction

    A well prepared marketing plan helpsentrepreneurs to:

    evaluate market acceptance

    develop strategies to market products orservices of the business

    identify required resources to execute themarketing strategy

    estimate marketing financial requirement

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    Steps in Preparing a Marketing Plan1. Setting Marketing Objectives

    2. Determining product or service

    3. Identifying target market4. Analyzing market trend and size

    5. Assessing competition

    6. Forecasting sales

    7. Developing marketing strategy

    8. Planning for marketing personnel

    9. Preparing marketing budget

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    1. Setting Marketing Objectives:New business: Introduce new products/services Estimate market acceptance and sales

    Existing business Introduce new products/services Inform market of product improvement Enter new market Increase sales of existing products

    Increase market share Market penetration Regain market for existing product

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    2. Determining product or service Needs & wants of customers

    Marketability of a product or service

    Guide in describing product or servicesState clearly the value and benefits of product or service tocustomers. Capitalize on the uniqueness or strengths of

    the product or services such as on its formulation,ingredients used, safety, ease of use, life span, flexibility,assortment, location, operation hours, personalization,extended warranty etc.

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    3. Identifying target market Who is the consumer of the product or

    service?

    What is their common needs or wants thatwould be satisfied by the product or

    service?

    What is their common characteristics?

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    Target Market Alternatives Segmented Marketing- target several or a particular market segments

    - design separate offers for each segmentNiche Marketing:Targeting a large share of one or a few segments orniches

    Micromarketing:Tailoring products to suit the tastes of specific

    individuals and locations

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    Target Market Alternatives

    Mass-Marketing

    - ignoring market segment differences- go after the whole market with one offer

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    Common Bases For Segmentation Demographic Segmentation

    Psychographic Segmentation

    Behavioral Segmentation

    Occasions

    Benefits Sought

    User Status

    Usage Rate

    Loyalty Status

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    4. Analyzing Market Trendand Market Size

    What is the trend in the market?

    What is market potential?

    Size of the market - what is the RM value?

    Customer profiles of relevant marketsegments.

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    Market Size:- Total potential purchase of target market

    - Should be translated into monetary value

    - Growing, remain the same or shrinking

    Market Share:- a comparative measure to assess

    performance against the competition

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    5. Assessing CompetitionIdentify Competitors Assess their market positions and

    strategies i.e.; product quality, pricing,distribution and promotion

    Strengths and weaknesses

    Duration in market

    Customers

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    6. Forecasting Sales Past performance

    Break-even to set the minimum Secured projects

    On-going contracts

    Anticipated or intended growth

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    7. Developing Marketing Strategy

    To enable business to plan for its limited

    resources in order to achieve statedmarketing objectives

    The key idea is to deliver customer

    satisfaction yet provide business with acompetitive advantage

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    Marketing Strategy Product Strategy

    Pricing Strategy

    Place or Distribution Strategy

    Promotion Strategy

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    Product Strategy Include product and service strategy

    Product is a physical item that can be seen, owned,used or consumed

    Ideas and creations of the minds can also beregarded as product

    Service is intangible and cannot be seen or owned,but is useful, can be experienced and able to satisfycustomer needs and wants

    Product strategy refers to a product, service or acombination of both

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    Product attributes

    Quality

    Design Trade name

    Brand name

    Packaging Labeling

    Warranty

    After sales service

    Product Strategy

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    Marketing Strategies for Services Service quality

    consistency

    Service package Combination of services at competitive price

    Service differentiation

    Offering that is unique and can bedifferentiated from the competitors

    After sales services Follow-up

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    Pricing Strategy

    Price is the value exchanged betweenthe seller and the buyer in order for thebuyer to possess, use or experience theproduct or service offered

    Most often, price is in the form ofmonetary value paid by the buyer toobtain the product or service

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    Common Pricing Methods:

    Based on Cost

    Fixed Cost + Variable Cost + Desired Margin

    Based on Perceived Value Based on Competition

    Pricing Strategy

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    Pricing Tactics

    Price lining

    Discounting Purchase with purchase

    Psychological pricing

    Captive pricing Product bundle pricing

    Segmentation pricing

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    Factors to ConsiderWhen Setting Price

    Marketing objectives

    Demand and supply

    Competitors pricing

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    Place or Distribution Strategy

    Place strategy refers to the decision made onthe location of the business

    Choice of location is crucial for most brick andmortar businesses

    Channel of distribution is a network developedto ensure product or services reach targetconsumers

    Distribution strategy for consumer product andindustrial product may vary

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    Distribution Strategy

    Manufacturer/Producer

    Wholesaler

    Retailer Retailer

    Wholesaler

    Consumer

    E-Intermediaries

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    Factors to Consider WhenDetermining Distribution Strategy

    Type of product

    Target market

    Market coverage

    Transportation ease Product standardization

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    Promotion Strategy

    Promotion is any coordinated effort takento supplement the product, price and placestrategies in order to achieve marketingobjectives.

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    Advertising

    Sales promotion Personal Selling

    Publicity

    Promotion Strategy

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    Channel of adverting: Printed Newspaper Magazines Yellow pages Brochures

    Business cards

    Electronic and Digital Television Radio Internet

    Sort messaging system

    AdvertisingPaid, non personal sales effort through a medium to influence a large numberof consumers.

    Outdoor Billboards Banners Transportation

    Promotion Strategy

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    Sales promotion Promotional activities or incentives carried out or offered within a set time

    frame to influence purchase Common sales promotion strategies:

    Rebates Coupons Purchase-with-purchase Samples Premiums

    Contest Rebates Point-of-purchase promotion Sweepstakes Free delivery Extended warranty

    Promotion Strategy

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    Personal Selling Personal sales presentation conducted by a trained

    sales person to influence potential customers. It is mostoften used for products that require demonstration orexplanation

    Publicity Efforts taken to develop and maintain good relationshipwith the public to ensure good favorable public image ofthe business.

    Promotion Strategy

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    8. Planning For Marketing Personnel Determine number of supporting

    personnel needed to undertake the

    marketing tasks in-house or outsource? Examples:

    Marketing manager or executives

    Sales personnel Promotion personnel

    Distribution personnel

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    9. Preparing Marketing Budget

    Marketing budget refers to expenses incurred in

    planning for the marketing aspect of the proposedbusiness or project. It consists of 3 components.

    1. Investment on fixed assets2. Allocation for working capital for marketing

    activities3. Other marketing expenses

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    Marketing Budget Table

    Items FixedAsset

    (RM)

    WorkingCapital

    (RM)

    OtherExpenses

    (RM)

    Fixed Asset

    Signboard

    Working Capital

    Salary/EPF/SOCSO

    - Marketing Manager

    - Sales Consultant- Promotion

    Lain-Lain

    Grand Opening

    4,000

    3,000

    1,500500

    5,000

    Total (RM) 4 000 5 000 5 000