This document explains how to use the Omnicast Live Viewer application

Doc. No. EN.100.003-V4.5.SR1(1) - December 23, 2009OMNICAST 4.5 LIVE VIEWER USER GUIDECopyright 2001 - 2009 by Genetec Inc. Reproduction and disclosure prohibited.

GENETEC OMNICAST 4.5 LIVE VIEWER USER GUIDE 2009 Genetec Inc. All rights reserved.

Genetec Inc. distributes this document with software that includes an end-user license agreement and is furnished under license and may be used only in accordance with the terms of the license agreement. The contents of this document are protected under copyright law.

The contents of this guide are furnished for informational use only and are subject to change without notice. Genetec Inc. assumes no responsibility or liability for any errors or inaccuracies that may appear in the informational content contained in this guide.

This publication may not be copied, modified, or reproduced in any form or for any purpose, nor can any derivative works be created therefrom without Genetec Inc.s prior written consent.

Genetec Inc. reserves the right to revise and improve its products as it sees fit. This document describes the state of a product at the time of documents last revision, and may not reflect the product at all times in the future.

In no event shall Genetec Inc. be liable to any person or entity with respect to any loss or damage that is incidental to or consequential upon the instructions found in this document or the computer software and hardware products described herein. The use of this document is subject to the disclaimer of liability found in the enduser license agreement.

"Genetec", "Omnicast", "Synergis", "AutoVu", "Federation", the Genetec stylized "G" and the Omnicast, Synergis and AutoVu logos are trademarks of Genetec Inc., either registered or pending registration in several jurisdictions.

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Document title: Omnicast 4.5 Live Viewer User Guide

Document number: EN.100.003-V4.5.SR1(1)

Publication date: December 23, 20092 COPYRIGHT 2001 - 2009 BY GENETEC INC. REPRODUCTION AND DISCLOSURE PROHIBITED.DOC. NO. EN.100.003-V4.5.SR1(1) - DECEMBER 23, 2009

GENETEC TABLE OF CONTENTSOMNICAST 4.5 LIVE VIEWER USER GUIDE Table of Contents

This document explains how to use the Omnicast Live Viewer application

Section 1 Preface

Information about this document and what is new

About this guide . . . . . . . . . . . . . . 14Intended audience . . . . . . . . . . . . . 14Purpose and scope . . . . . . . . . . . . . 14Document structure . . . . . . . . . . . . . 14Related publications . . . . . . . . . . . . . 14Plugin manuals . . . . . . . . . . . . . . 15Acronyms . . . . . . . . . . . . . . . 16Terminology . . . . . . . . . . . . . . 17

Your comments are welcome . . . . . . . . . . . . 18Tell us about your experience using this manual . . . . . . . . . 18Contact our technical assistance for questions . . . . . . . . . 18

What's new in Omnicast 4.5? . . . . . . . . . . . . 19Introduction . . . . . . . . . . . . . . 19

New features in the Live Viewer . . . . . . . . . . . . 19Anti-jitter buffering . . . . . . . . . . . . . 19Panasonic PTZ pattern configuration . . . . . . . . . . . 19Bosch Intuikey CCTV keyboard support . . . . . . . . . . 19Additional playback speeds . . . . . . . . . . . . 19Panasonic new PTZ protocol . . . . . . . . . . . . 19Windows 7 support . . . . . . . . . . . . . 19Windows Server 2008 R2 support . . . . . . . . . . . 19New language support . . . . . . . . . . . . . 19

Section 2 Live Viewer Overview

Instruction on how to start and exit the Live Viewer followed by a tour of its workspace

About Live Viewer . . . . . . . . . . . . . . 22Introduction . . . . . . . . . . . . . . 22Access to Live Viewer . . . . . . . . . . . . . 22Getting started . . . . . . . . . . . . . . 22

Connecting to Omnicast . . . . . . . . . . . . . 23Standard logon procedure . . . . . . . . . . . . 23Using Windows credentials . . . . . . . . . . . . 23Preconfigured logon . . . . . . . . . . . . . 23COPYRIGHT 2001 - 2009 BY GENETEC INC. REPRODUCTION AND DISCLOSURE PROHIBITED. 3EN.100.003-V4.5.SR1(1)

TABLE OF CONTENTS GENETEC OMNICAST 4.5 LIVE VIEWER USER GUIDESupervised logon . . . . . . . . . . . . . 24Application control panel . . . . . . . . . . . . 25

Connection status . . . . . . . . . . . . . 25Logon/Logoff. . . . . . . . . . . . . . 25CPU gauge . . . . . . . . . . . . . . 25Video gauge . . . . . . . . . . . . . . 25Volume control . . . . . . . . . . . . . 25Popup messages . . . . . . . . . . . . . 25Missed notification log . . . . . . . . . . . . 26

Exiting Live Viewer . . . . . . . . . . . . . 26Normal exit . . . . . . . . . . . . . . 26From Full Screen Video mode . . . . . . . . . . . 27

Live viewer workspace . . . . . . . . . . . . . 28Introduction . . . . . . . . . . . . . . 28

Workspace elements . . . . . . . . . . . . . 28Main menu . . . . . . . . . . . . . . 28Main toolbar . . . . . . . . . . . . . . 28Viewing pane . . . . . . . . . . . . . . 29Camera pane . . . . . . . . . . . . . . 29Tool pane . . . . . . . . . . . . . . 29Analog monitor pane . . . . . . . . . . . . 29Message pane . . . . . . . . . . . . . 29Customizing your workspace . . . . . . . . . . . 29

Live Viewer menu . . . . . . . . . . . . . . 30System menu . . . . . . . . . . . . . . 30View menu . . . . . . . . . . . . . . 32Camera Menu . . . . . . . . . . . . . . 33Layouts menu . . . . . . . . . . . . . . 34Tools menu . . . . . . . . . . . . . . 34

Custom menu items . . . . . . . . . . . . . 35Help menu . . . . . . . . . . . . . . 36

File versions . . . . . . . . . . . . . . 36

Section 3 Basic Operations

Introduction to the basic operations of the Live Viewer to get you started quickly

Viewing a camera . . . . . . . . . . . . . . 38How to view a camera . . . . . . . . . . . . . 38

Drag-and-drop . . . . . . . . . . . . . 38Double-click . . . . . . . . . . . . . . 38Using the keyboard . . . . . . . . . . . . . 38

Finding a camera . . . . . . . . . . . . . 38Introduction . . . . . . . . . . . . . . 38Local search . . . . . . . . . . . . . . 384 COPYRIGHT 2001 - 2009 BY GENETEC INC. REPRODUCTION AND DISCLOSURE PROHIBITED.DOC. NO. EN.100.003-V4.5.SR1(1) - DECEMBER 23, 2009

GENETEC TABLE OF CONTENTSOMNICAST 4.5 LIVE VIEWER USER GUIDE Global search . . . . . . . . . . . . . . 39Viewing tile . . . . . . . . . . . . . . . 41

Definition . . . . . . . . . . . . . . . 41Border highlight . . . . . . . . . . . . . . 41Tile controls . . . . . . . . . . . . . . 41Camera controls . . . . . . . . . . . . . . 42Tile background . . . . . . . . . . . . . . 43

Recording . . . . . . . . . . . . . . . 43Recording modes . . . . . . . . . . . . . 43Recording status . . . . . . . . . . . . . . 43Record button . . . . . . . . . . . . . . 44Adding bookmarks . . . . . . . . . . . . . 44

Controlling dome cameras . . . . . . . . . . . . . 47Dome cameras . . . . . . . . . . . . . . 47Using the PTZ controls . . . . . . . . . . . . . 47Using the PTZ toolbar . . . . . . . . . . . . . 48Using the joystick . . . . . . . . . . . . . 49Using the PC keyboard . . . . . . . . . . . . . 49

Digital zoom . . . . . . . . . . . . . . . 49Introduction . . . . . . . . . . . . . . 49Using the digital zoom controls . . . . . . . . . . . 50Using the PC keyboard . . . . . . . . . . . . . 50

Tile contextual menu . . . . . . . . . . . . . 51Definition . . . . . . . . . . . . . . . 51Selecting the viewing quality . . . . . . . . . . . . 51Selecting the metadata overlays . . . . . . . . . . . 51Changing the state of output relays . . . . . . . . . . . 51

Viewing a camera sequence . . . . . . . . . . . . 53What is a camera sequence? . . . . . . . . . . . . 53

Definition . . . . . . . . . . . . . . . 53How to view a camera sequence . . . . . . . . . . . 53Finding a camera sequence . . . . . . . . . . . . 53

Controlling the camera sequence . . . . . . . . . . . . 53Camera sequence controls . . . . . . . . . . . . 53Pausing a camera sequence . . . . . . . . . . . . 54Controlling individual cameras . . . . . . . . . . . . 55

Viewing a map . . . . . . . . . . . . . . . 57What is a map? . . . . . . . . . . . . . . 57

Definition . . . . . . . . . . . . . . . 57How to view a map . . . . . . . . . . . . . 57Finding a map . . . . . . . . . . . . . . 57

Controlling the map . . . . . . . . . . . . . . 58Map controls . . . . . . . . . . . . . . 58Limitation . . . . . . . . . . . . . . . 58

Viewing on analog monitors . . . . . . . . . . . . 59Definition . . . . . . . . . . . . . . . 59Where to find analog monitors. . . . . . . . . . . . 59Viewing cameras . . . . . . . . . . . . . . 60COPYRIGHT 2001 - 2009 BY GENETEC INC. REPRODUCTION AND DISCLOSURE PROHIBITED. 5EN.100.003-V4.5.SR1(1)

TABLE OF CONTENTS GENETEC OMNICAST 4.5 LIVE VIEWER USER GUIDEViewing camera sequences . . . . . . . . . . . . 60

Full screen operation . . . . . . . . . . . . . 61Introduction . . . . . . . . . . . . . . 61

Full screen mode. . . . . . . . . . . . . . 62Description . . . . . . . . . . . . . . 62Show/hide the window panes . . . . . . . . . . . 62

Full screen video mode . . . . . . . . . . . . . 63Description . . . . . . . . . . . . . . 63Controlling the application . . . . . . . . . . . . 63

Using multiple screens . . . . . . . . . . . . . 64Introduction . . . . . . . . . . . . . . 64Assigning PC displays to the Live Viewer . . . . . . . . . . 64Video wall configuration . . . . . . . . . . . . 64

Section 4 Alarm Management

Instruction on how to handle alarms in the Live Viewer and how to trigger alarms

Introduction . . . . . . . . . . . . . . 66What is an alarm? . . . . . . . . . . . . . 66What constitutes an alarm?. . . . . . . . . . . . 66What triggers alarms? . . . . . . . . . . . . 66How do I get notified? . . . . . . . . . . . . 66What are my options when I receive an alarm? . . . . . . . . . 66

Receiving alarms . . . . . . . . . . . . . . 67Alarm notification . . . . . . . . . . . . . 67Alarm bell . . . . . . . . . . . . . . 67Alarm warning message . . . . . . . . . . . . 67Armed tiles . . . . . . . . . . . . . . 68Alarm list . . . . . . . . . . . . . . 68

Viewing alarms . . . . . . . . . . . . . . 69Alarm display tile . . . . . . . . . . . . . 69

Description . . . . . . . . . . . . . . 69Alarm controls . . . . . . . . . . . . . 69Controlling individual alarm elements . . . . . . . . . . 70

Alarm display modes . . . . . . . . . . . . . 71Introduction . . . . . . . . . . . . . . 71Simple mode . . . . . . . . . . . . . . 71Salvo mode . . . . . . . . . . . . . . 72Block mode . . . . . . . . . . . . . . 72

Handling alarms . . . . . . . . . . . . . . 74Acknowledging an alarm . . . . . . . . . . . . 74

Introduction . . . . . . . . . . . . . . 74Default acknowledgement . . . . . . . . . . . . 74Alternate acknowledgement . . . . . . . . . . . 746 COPYRIGHT 2001 - 2009 BY GENETEC INC. REPRODUCTION AND DISCLOSURE PROHIBITED.DOC. NO. EN.100.003-V4.5.SR1(1) - DECEMBER 23, 2009

GENETEC TABLE OF CONTENTSOMNICAST 4.5 LIVE VIEWER USER GUIDE Custom acknowledgement . . . . . . . . . . . . 74Other handling options . . . . . . . . . . . . . 75

Forward . . . . . . . . . . . . . . . 75Auto forward . . . . . . . . . . . . . . 75Snooze . . . . . . . . . . . . . . . 75Pausing an alarm . . . . . . . . . . . . . . 76View alarm procedure . . . . . . . . . . . . . 77View alarm history . . . . . . . . . . . . . 77View alarms on analog monitors . . . . . . . . . . . 78

Triggering new alarms . . . . . . . . . . . . . 79Introduction . . . . . . . . . . . . . . 79

Predefined alarms . . . . . . . . . . . . . . 79Definition . . . . . . . . . . . . . . . 79Trigger predefined alarms . . . . . . . . . . . . 79

Contextual alarms . . . . . . . . . . . . . . 80Definition . . . . . . . . . . . . . . . 80Trigger contextual alarm . . . . . . . . . . . . 80

Alarm playback . . . . . . . . . . . . . . 81Description . . . . . . . . . . . . . . 81Replay a past alarm . . . . . . . . . . . . . 81

Section 5 Advanced Features

Instruction on how to use the advanced features and how to customize the Live Viewer

Advanced dome controls . . . . . . . . . . . . . 84PTZ commands . . . . . . . . . . . . . . 84

Description . . . . . . . . . . . . . . 84On-screen menu . . . . . . . . . . . . . . 84Specific commands . . . . . . . . . . . . . 85Modify preset . . . . . . . . . . . . . . 85Record pattern . . . . . . . . . . . . . . 85Auxiliary switches . . . . . . . . . . . . . 86

PTZ locking . . . . . . . . . . . . . . . 86Lock PTZ . . . . . . . . . . . . . . . 86Unlock PTZ . . . . . . . . . . . . . . 86

Camera blocking . . . . . . . . . . . . . . 87Feature presentation . . . . . . . . . . . . . 87

Description . . . . . . . . . . . . . . 87How it works . . . . . . . . . . . . . . 87

Blocking cameras . . . . . . . . . . . . . . 88Accessing the dialog . . . . . . . . . . . . . 88Dialog description . . . . . . . . . . . . . 88

Camera blocking rules . . . . . . . . . . . . . 89Rule #1 . . . . . . . . . . . . . . . 89Rule #2 . . . . . . . . . . . . . . . 89COPYRIGHT 2001 - 2009 BY GENETEC INC. REPRODUCTION AND DISCLOSURE PROHIBITED. 7EN.100.003-V4.5.SR1(1)

TABLE OF CONTENTS GENETEC OMNICAST 4.5 LIVE VIEWER USER GUIDERule #3 . . . . . . . . . . . . . . 89Rule #4 . . . . . . . . . . . . . . 89

Event monitoring . . . . . . . . . . . . . . 91Introduction . . . . . . . . . . . . . . 91Event list . . . . . . . . . . . . . . 91

Using the event list . . . . . . . . . . . . . 91Viewing the video associated to a camera event . . . . . . . . 91Event filter . . . . . . . . . . . . . . 92Clearing the event list . . . . . . . . . . . . 92

Instant replay . . . . . . . . . . . . . . 93Launching instant replay . . . . . . . . . . . . 93

Timeline . . . . . . . . . . . . . . . 93Description . . . . . . . . . . . . . . 93Playback cursor . . . . . . . . . . . . . 94Background color . . . . . . . . . . . . . 94Event markers . . . . . . . . . . . . . 94Time range markers . . . . . . . . . . . . . 94

Playback commands . . . . . . . . . . . . . 95Description . . . . . . . . . . . . . . 95Status panel . . . . . . . . . . . . . . 95Controlling the playback . . . . . . . . . . . . 95Controlling the playback speed . . . . . . . . . . . 96Bookmark commands . . . . . . . . . . . . 96Save, Print, and Export . . . . . . . . . . . . 97

Other commands . . . . . . . . . . . . . 98Description . . . . . . . . . . . . . . 98

Local recording . . . . . . . . . . . . . . 99Purpose . . . . . . . . . . . . . . 99Scope of local recording . . . . . . . . . . . . 99

Using local recording . . . . . . . . . . . . . 99Start/stop local recording . . . . . . . . . . . . 99Limitations . . . . . . . . . . . . . . 100Configuring local recording . . . . . . . . . . . 100

Keyboard Commands . . . . . . . . . . . . . 101Controlling the viewing pane . . . . . . . . . . . . 101

Controlling the layouts . . . . . . . . . . . . 101Tile configuration panel . . . . . . . . . . . . 102Selecting cameras and tiles by IDs . . . . . . . . . . . 102Controlling the selected entity . . . . . . . . . . . 103

Special Controls . . . . . . . . . . . . . . 104Opening dialogs . . . . . . . . . . . . . 104Switching focus . . . . . . . . . . . . . 104PTZ or Digital Zoom commands . . . . . . . . . . . 104Advanced PTZ controls . . . . . . . . . . . . 105Instant replay controls . . . . . . . . . . . . 105Macros . . . . . . . . . . . . . . 106

Using macros . . . . . . . . . . . . . . 1078 COPYRIGHT 2001 - 2009 BY GENETEC INC. REPRODUCTION AND DISCLOSURE PROHIBITED.DOC. NO. EN.100.003-V4.5.SR1(1) - DECEMBER 23, 2009

GENETEC TABLE OF CONTENTSOMNICAST 4.5 LIVE VIEWER USER GUIDE What is a macro? . . . . . . . . . . . . . . 107Executing macros . . . . . . . . . . . . . 107

Using hot macros . . . . . . . . . . . . . . 108What are hot macros? . . . . . . . . . . . . . 108Configuring hot macros . . . . . . . . . . . . . 108

Using plugins . . . . . . . . . . . . . . . 111What is a plugin?. . . . . . . . . . . . . . 111Plugin types . . . . . . . . . . . . . . 111Introduction . . . . . . . . . . . . . . 111Using the Remote Live Viewer plugin . . . . . . . . . . . 112

Viewer layouts . . . . . . . . . . . . . . . 115Terminology . . . . . . . . . . . . . . . 115

Viewing pane . . . . . . . . . . . . . . 115Monitor ID . . . . . . . . . . . . . . 115Viewing tile . . . . . . . . . . . . . . 115Tile pattern . . . . . . . . . . . . . . 115Viewer layout . . . . . . . . . . . . . . 115Layout selection tabs . . . . . . . . . . . . . 116

Layout management . . . . . . . . . . . . . 116Using predefined layouts . . . . . . . . . . . . 116Layout controls . . . . . . . . . . . . . . 116Changing the tile pattern . . . . . . . . . . . . 117Running the guard tour . . . . . . . . . . . . . 117Changing the layout configuration . . . . . . . . . . . 117

Display management . . . . . . . . . . . . . 118Tile display memory . . . . . . . . . . . . . 118Layer 4 . . . . . . . . . . . . . . . 119Layer 3 . . . . . . . . . . . . . . . 119Layer 2 . . . . . . . . . . . . . . . 119Layer 1 . . . . . . . . . . . . . . . 119Double-click vs. Drag-and-drop . . . . . . . . . . . 119

Customizing the Live Viewer . . . . . . . . . . . . 121Options dialog box . . . . . . . . . . . . . . 121

Description . . . . . . . . . . . . . . 121General options . . . . . . . . . . . . . . 123

Description . . . . . . . . . . . . . . 123User login dialog . . . . . . . . . . . . . . 123Guard tour . . . . . . . . . . . . . . 124Instant Replay . . . . . . . . . . . . . . 124

Network options . . . . . . . . . . . . . . 125Description . . . . . . . . . . . . . . 125Network card . . . . . . . . . . . . . . 125Connection type . . . . . . . . . . . . . . 125Default viewing stream . . . . . . . . . . . . . 125

Audio options . . . . . . . . . . . . . . 127Description . . . . . . . . . . . . . . 127Sound bites . . . . . . . . . . . . . . 127COPYRIGHT 2001 - 2009 BY GENETEC INC. REPRODUCTION AND DISCLOSURE PROHIBITED. 9EN.100.003-V4.5.SR1(1)

TABLE OF CONTENTS GENETEC OMNICAST 4.5 LIVE VIEWER USER GUIDEAudio volume . . . . . . . . . . . . . 127Alarm options . . . . . . . . . . . . . . 129

Description . . . . . . . . . . . . . . 129On new alarms . . . . . . . . . . . . . 129Snooze time . . . . . . . . . . . . . . 129

Visual options . . . . . . . . . . . . . . 131Description . . . . . . . . . . . . . . 131Information displayed in the viewing pane . . . . . . . . . 131Tile toolbar commands . . . . . . . . . . . . 132

User interaction options . . . . . . . . . . . . 133Description . . . . . . . . . . . . . . 133System messages . . . . . . . . . . . . . 133On application exit . . . . . . . . . . . . . 134Snapshots . . . . . . . . . . . . . . 134

Peripheral options (Joystick) . . . . . . . . . . . . 135Description . . . . . . . . . . . . . . 135Active joystick . . . . . . . . . . . . . 135Axis . . . . . . . . . . . . . . . 135Buttons . . . . . . . . . . . . . . 136

Peripheral options (Keyboard) . . . . . . . . . . . . 137Description . . . . . . . . . . . . . . 137Keyboard protocol . . . . . . . . . . . . . 137Keyboard address . . . . . . . . . . . . . 137COM port . . . . . . . . . . . . . . 137Automatic detection. . . . . . . . . . . . . 137

Display options . . . . . . . . . . . . . . 139Description . . . . . . . . . . . . . . 139Video options . . . . . . . . . . . . . 139Selecting PC displays . . . . . . . . . . . . 141Video wall . . . . . . . . . . . . . . 141

Local recording options . . . . . . . . . . . . . 143Description . . . . . . . . . . . . . . 143Record path . . . . . . . . . . . . . . 143Archive files . . . . . . . . . . . . . . 143Disk minimum free space . . . . . . . . . . . . 144

Remote access options . . . . . . . . . . . . . 145Description . . . . . . . . . . . . . . 145

Date and time options . . . . . . . . . . . . . 147Description . . . . . . . . . . . . . . 147Device time zone . . . . . . . . . . . . . 147Time zone abbreviations . . . . . . . . . . . . 147

Glossary

Explains the terminology used in this user guide10 COPYRIGHT 2001 - 2009 BY GENETEC INC. REPRODUCTION AND DISCLOSURE PROHIBITED.DOC. NO. EN.100.003-V4.5.SR1(1) - DECEMBER 23, 2009

GENETEC TABLE OF CONTENTSOMNICAST 4.5 LIVE VIEWER USER GUIDE IndexCOPYRIGHT 2001 - 2009 BY GENETEC INC. REPRODUCTION AND DISCLOSURE PROHIBITED. 11EN.100.003-V4.5.SR1(1)

TABLE OF CONTENTS GENETEC OMNICAST 4.5 LIVE VIEWER USER GUIDE12 COPYRIGHT 2001 - 2009 BY GENETEC INC. REPRODUCTION AND DISCLOSURE PROHIBITED.DOC. NO. EN.100.003-V4.5.SR1(1) - DECEMBER 23, 2009

Information about this document and what is newSECTION 1

PREFACE

ABOUT THIS GUIDE GENETEC1 PREFACE OMNICAST 4.5 LIVE VIEWER USER GUIDEAbout this guide

Intended audience This document is written for the security operator or anyone who intends to use the Live Viewer application. It also teaches the users or administrators how to configure the application. It is assumed that the reader has the following knowledge or experience: Familiarity with Microsoft Windows operating systems and user interface terms. Familiarity with basic security and video surveillance system concepts.

Purpose and scope This document explains everything there is to know for the proper operation of Omnicast Live Viewer. The topics are organized from the most basic to the most advanced to ensure a progressive learning to new users. Experienced users can go straight to their topics of interest by using the index located at the end of the manual.

NOTE The Live Viewer is a highly customizable application. Certain features described in this manual may not be available to you because you do not have the proper privileges or because the feature is not supported by your software license.

Document structure This guide is organized as follows.

Related publications The documentation set for Omnicast is as follows..

In Section You find

1 Preface Information about this document and what is new on page 13.

2 Live Viewer Overview

Instruction on how to start and exit the Live Viewer followed by a tour of its workspace on page 21.

3 Basic Operations

Introduction to the basic operations of the Live Viewer to get you started quickly on page 37.

4 Alarm Management

Instruction on how to handle alarms in the Live Viewer and how to trigger alarms on page 65.

5 Advanced Features

Instruction on how to use the advanced features and how to customize the Live Viewer on page 83.

Glossary Explains the terminology used in this user guide on page 149.

Document number Title

EN.100.001 Omnicast Release Notes

Specific to every Omnicast software release, the Release Notes provides valuable information regarding the changes brought by the new release and lists all supported hardware and firmware.

EN.100.002 Omnicast Installation & Upgrade Guide

This manual covers the Omnicast system requirements and describes the software installation and upgrade procedures.14 COPYRIGHT 2001 - 2009 BY GENETEC INC. REPRODUCTION AND DISCLOSURE PROHIBITED.DOC. NO. EN.100.003-V4.5.SR1(1) - DECEMBER 23, 2009

GENETEC ABOUT THIS GUIDEOMNICAST 4.5 LIVE VIEWER USER GUIDE 1 PREFACEPlugin manuals Omnicast plugins distributed individually are described in the following manuals.

EN.100.003 Omnicast Live Viewer User Guide

This is the manual you are currently reading. It explains how to use the Live Viewer application to both novice and experienced users.

EN.100.004 Omnicast Archive Player User Guide

The Archive Player is Omnicasts investigative tool. This manual teaches how to perform intelligent archive database queries based on date, time, camera, event type, motion, complex metadata tags, bookmarks, past alarms and specific motion, to novice and experienced users alike.

EN.100.005 Omnicast Administrator Guide

This manual is the Omnicast administrators bible. It explains the important system concepts and covers from the initial system setup to the configuration of the most sophisticated aspects of the system.

The Administrator Guide is also a reference manual for all administrative client applications such as: Server Admin Config Tool Discovery Tool Macro Editor Report Viewer

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EN.150.300 GE Picture Perfect Plugin User Guide

EN.150.301 Hirsch Velocity Plugin User Guide

EN.150.302 Lenel OnGuard Plugin User Guide

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EN.150.400 Barco Cottus Viewer Plugin User Guide

EN.150.401 Barco Hydra Plugins User Guide

EN.150.402 Barco TransForm A Plugins User GuideCOPYRIGHT 2001 - 2009 BY GENETEC INC. REPRODUCTION AND DISCLOSURE PROHIBITED. 15EN.100.003-V4.5.SR1(1)

ABOUT THIS GUIDE GENETEC1 PREFACE OMNICAST 4.5 LIVE VIEWER USER GUIDENote that the document you are currently reading contains information on the Remote Live Viewer plugin relevant for the Live Viewer user. See Remote Live Viewer plugin on page 111.

Acronyms The following acronyms are used in this guide.

The term Means (1 of 2)

ACS access control system

ASF Advanced Systems Format (video file format)

AVI Audio Video Interleaved (video file format)

CCTV Closed-Circuit Television

CHM Compiled Help Module (HTML version of a manual)

CIF Common Intermediate Format

CSV Comma separated values. Type of ASCII text file that can be easily converted into an Excel worksheet.

DFC Directory Failover Coordinator

FAQ Frequently Asked Questions

GUI Graphical User Interface

GUID Globally unique identifier

HTML HyperText Markup Language (used for Web pages)

IP Internet Protocol

JPG or JPEG Joint Photographic Experts Group (image file format)

LAN Local Area Network

LED Light Emitting Diode

ME Metadata Engine

MJPEG or M-JPEG Motion JPEG

MPEG Moving Picture Experts Group

NAT Network Address Translation

NTSC National Television Standards Committee

OCR Optical Character Recognition

PAL Phase Alternation Line

PC Personal Computer

PDF Portable Document Format

PTZ Pan-Tilt-Zoom

RTSP Real Time Streaming Protocol

SDK Software Development Kit

SQL Structured Query Language

SSL Secure Sockets Layer16 COPYRIGHT 2001 - 2009 BY GENETEC INC. REPRODUCTION AND DISCLOSURE PROHIBITED.DOC. NO. EN.100.003-V4.5.SR1(1) - DECEMBER 23, 2009

GENETEC ABOUT THIS GUIDEOMNICAST 4.5 LIVE VIEWER USER GUIDE 1 PREFACETerminology See Glossary on page 149 for the terminology used in this guide.

TCP Transmission Control Protocol

UDP User Datagram Protocol

UI User Interface

URL Uniform Resource Locator (address on the Internet)

USB Universal Serial Bus is a plug-and-play interface between a computer and peripheral devices

VGA Video Graphics Array

VM Virtual Matrix

VPN Virtual Private Network

WAN Wide Area Network

The term Means (2 of 2)COPYRIGHT 2001 - 2009 BY GENETEC INC. REPRODUCTION AND DISCLOSURE PROHIBITED. 17EN.100.003-V4.5.SR1(1)

YOUR COMMENTS ARE WELCOME GENETEC1 PREFACE OMNICAST 4.5 LIVE VIEWER USER GUIDEYour comments are welcome

Tell us about your experience using this

manual

Genetec is continuously seeking to improve the documentation provided to its customers. To this end, we invite you to send us your feedback regarding your experience using this manual to: documentation@genetec.com

When reading a printed copy of this manual, please send your feedback to the above E-mail address by following the example shown below.

Please type the text in bold exactly as shown.

Contact our technical assistance for

questions

When you have specific questions concerning the use of one of our products, please contact Genetecs Technical Assistance Center.

Subject: Omnicast Documentation Feedback

Message body:

DOC. TITLE: Omnicast 4.5 Live Viewer User Guide

DOC. NO: EN.100.003-V4.5.SR1(1)

COMMENTS:

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SPECIFIC PROBLEMS:

When reading the PDF version, please specify the page number for each specific problem.

When reading the online help (CHM) version, please indicate the section and heading titles.

Web: http://gtap.genetec.com/

E-mail: support@genetec.com

Phone: 514-856-7100

Toll free: 1-866-338-2988 (Canada & US Only)

Fax: 514-332-1692

Working hours:

Monday to Friday8:00 AM to 8:00 PM (Eastern time, GMT -5h)18 COPYRIGHT 2001 - 2009 BY GENETEC INC. REPRODUCTION AND DISCLOSURE PROHIBITED.DOC. NO. EN.100.003-V4.5.SR1(1) - DECEMBER 23, 2009

GENETEC WHAT'S NEW IN OMNICAST 4.5?OMNICAST 4.5 LIVE VIEWER USER GUIDE 1 PREFACEWhat's new in Omnicast 4.5?

Introduction This section highlights the changes to the Live Viewer for Omnicast 4.5.For the complete list of new features in 4.5, see the Omnicast Release Notes.

New features in the Live Viewer

Anti-jitter buffering A new display option is now available in the Live Viewer to reduce any jittering that may occur when playing back or viewing live video. For more information, see Video options on page 139.

Panasonic PTZ pattern configuration

Omnicast now supports Panasonic PTZ pattern configuration for Panasonic WV-NS954 and WV-NW964 IP PTZ cameras. For more information about Panasonic PTZ pattern configuration, see your Panasonic documentation.

Bosch Intuikey CCTV keyboard support

Omnicast supports the Bosch Intuikey CCTV keyboard and the following functions: PTZ control Camera switching Video playback Alarm acknowledgment Run macro Trigger alarm 1x1 display change 2x2 display change

Additional playback speeds

There are four new playback speeds to help you view events. For fast forwarding, a 6x and 8x speed has been added. For rewinding, a -1x and -4x speed has been added. For more information, see Controlling the playback speed on page 96.

Panasonic new PTZ protocol

Omnicast now supports the new PTZ protocol with position data return for analog Panasonic PTZ. For more information about Panasonic new PTZ protocol, see your Panasonic documentation.

Windows 7 support Omnicast now supports Windows 7.

Windows Server 2008 R2 support

Omnicast now supports Windows Server 2008 R2.

New language support Korean is now supported within the user interface.COPYRIGHT 2001 - 2009 BY GENETEC INC. REPRODUCTION AND DISCLOSURE PROHIBITED. 19EN.100.003-V4.5.SR1(1)

WHAT'S NEW IN OMNICAST 4.5? GENETEC1 PREFACE OMNICAST 4.5 LIVE VIEWER USER GUIDE20 COPYRIGHT 2001 - 2009 BY GENETEC INC. REPRODUCTION AND DISCLOSURE PROHIBITED.DOC. NO. EN.100.003-V4.5.SR1(1) - DECEMBER 23, 2009

Instruction on how to start and exit the Live Viewer followed by a tour of its workspaceSECTION 2

LIVE VIEWER OVERVIEW

ABOUT LIVE VIEWER GENETEC2 LIVE VIEWER OVERVIEW OMNICAST 4.5 LIVE VIEWER USER GUIDEAbout Live Viewer

Introduction The Live Viewer application serves as the control and monitoring center of your entire security system.

Through the Live Viewer, security personnel can view full-motion video, control camera movements, receive on-screen alarm notifications, save and print video snapshots, view instant replay clips, and generate bookmarks among other functions.

Additionally, the Live Viewer consolidates all metadata from third party systems into comprehensive sets of events that can be used to trigger alarms.

Both intuitive and powerful, the Live Viewer provides the tools necessary to gain a complete understanding of events taking place within a facility with a user interface streamlined for proper event management.

Access to Live Viewer The Omnicast administrator defines the privileges operators have to access certain Omnicast features. A user only has access to the Live Viewer when his or her user privileges allow it.

Getting started To start the Live Viewer choose Start > All Programs > Genetec Omnicast > Live Viewer. If you set up the Live Viewer to run permanently on your PC, skip to Application control panel on page 2522 COPYRIGHT 2001 - 2009 BY GENETEC INC. REPRODUCTION AND DISCLOSURE PROHIBITED.DOC. NO. EN.100.003-V4.5.SR1(1) - DECEMBER 23, 2009

GENETEC ABOUT LIVE VIEWEROMNICAST 4.5 LIVE VIEWER USER GUIDE 2 LIVE VIEWER OVERVIEWConnecting to Omnicast

Standard logon procedure

All Omnicast client applications require you to provide your username and password, and the name of the Gateway through which you will be connected to the Omnicast Directory as follows.

Ask your Omnicast administrator if you do not have this information.

Using Windows credentials

When the option Use Windows credentials is selected, you only need to specify the Gateway and click OK. Using Windows credentials means that Omnicast lets Windows verify the username and password.

Preconfigured logon A third possible scenario you may encounter is that the application signs you in automatically as soon as you start the application. This may be the case if your Omnicast administrator configured your PC to use Windows credentials by default.COPYRIGHT 2001 - 2009 BY GENETEC INC. REPRODUCTION AND DISCLOSURE PROHIBITED. 23EN.100.003-V4.5.SR1(1)

ABOUT LIVE VIEWER GENETEC2 LIVE VIEWER OVERVIEW OMNICAST 4.5 LIVE VIEWER USER GUIDESupervised logon A supervisor may be required to log you on. If so, both you and your supervisor enter your respective Omnicast credentials.

Typically, if your organization requires supervised logons, the connect dialog will display the necessary fields to enter your and your supervisors credentials.

The Web Live Viewer always displays fields for the supervisors credentials.

The following other scenarios can occur when supervised logons are used: If you require a supervisor to log you in and you are confronted with a Connect

dialog that does not display the necessary fields, enter your own credentials then click OK. A message dialog appears indicating the supervisors credentials are missing. Subsequent logon attempts will now display the required fields for supervised logons.

Even if you log on with your Windows credentials, supervisors still must use their Omnicast credentials.

NOTE If fields are displayed for a supervisors credentials but you have no supervisor, enter your own credentials and leave the supervisors blank. You can then log on normally.

Ask your Omnicast administrator if you do not have information about your supervisor.24 COPYRIGHT 2001 - 2009 BY GENETEC INC. REPRODUCTION AND DISCLOSURE PROHIBITED.DOC. NO. EN.100.003-V4.5.SR1(1) - DECEMBER 23, 2009

GENETEC ABOUT LIVE VIEWEROMNICAST 4.5 LIVE VIEWER USER GUIDE 2 LIVE VIEWER OVERVIEWApplication control panel

Connection status Once logged on, the Live Viewer shows your logon status as Username @ Gateway in the Application control panel as follows.

Logon/Logoff Click on the Logon/Logoff button to disconnect/connect to Omnicast. See Connecting to Omnicast on page 23. Use this button to reconnect under a different username or to connect to a different Gateway.

Logging off requires a special privilege. If your Omnicast administrator did not grant you this privilege, you will not be allowed to log off.

CPU gauge This CPU gauge indicates the percentage of CPU currently being used. If your PC seems to have trouble responding and the gauge shows that the CPU is always near 100%, you should consider reducing the number of cameras displayed. If this doesn't solve your problem, talk to your Omnicast administrator.

Video gauge The Video gauge indicates the percentage of video memory used. If the memory usage is near 100%, the message Not enough video memory will be displayed in the tile instead of the video when you drag a camera to a tile. To remedy the situation, remove some cameras from the Viewing pane and try again.

Volume control The volume slider controls the volume of your PC speakers. It corresponds to the volume control found in Windows system tray. Click on the speaker icon to toggle the speaker on or off.

To turn the sound on/off on each individual live video stream, use the Start/Stop listening button found in the bottom toolbar of each tile. See Camera controls on page 42.

Popup messages When popup messages like the one shown below appear on screen and are not acknowledged within 10 seconds, they are automatically moved to the Missed notification log to avoid cluttering the screen.

The remaining time before the message is moved to the log is shown at the bottom of the message box.

Missed notification log

Logon/LogoffCOPYRIGHT 2001 - 2009 BY GENETEC INC. REPRODUCTION AND DISCLOSURE PROHIBITED. 25EN.100.003-V4.5.SR1(1)

ABOUT LIVE VIEWER GENETEC2 LIVE VIEWER OVERVIEW OMNICAST 4.5 LIVE VIEWER USER GUIDEMissed notification log

When there are messages in this log, the button will light up in the application control panel. Click it to open the Notifications dialog.

The icon in front of each entry indicates the type of message.

The number of times a message has been displayed is shown in Occurrences. The Time column shows when the last occurrence of a message was displayed.

Exiting Live Viewer

Normal exit To close the Live Viewer application, choose System > Exit or click the at the upper right corner of the application window.

NOTE You need the Change client views privilege to logoff or to exit the application. Without this privilege, you will be prompted to log on as a user that does.

Icon Description

Message sent by another user or a programmed action.

Warning message.

Error message.

Button Description

Deletes the selected entry.

Clear all entries in the Notifications log.26 COPYRIGHT 2001 - 2009 BY GENETEC INC. REPRODUCTION AND DISCLOSURE PROHIBITED.DOC. NO. EN.100.003-V4.5.SR1(1) - DECEMBER 23, 2009

GENETEC ABOUT LIVE VIEWEROMNICAST 4.5 LIVE VIEWER USER GUIDE 2 LIVE VIEWER OVERVIEWFrom Full Screen Video mode

Note that you may not see the button when you are in Full Screen Video mode. To show this button, point to the upper right corner of the screen. The Windows system buttons will appear:

Please turn to Full screen operation on page 61 to learn more about the Full Screen Video mode.

Move the mouse cursor to the upper right corner of the screen to make the system buttons appear.COPYRIGHT 2001 - 2009 BY GENETEC INC. REPRODUCTION AND DISCLOSURE PROHIBITED. 27EN.100.003-V4.5.SR1(1)

LIVE VIEWER WORKSPACE GENETEC2 LIVE VIEWER OVERVIEW OMNICAST 4.5 LIVE VIEWER USER GUIDELive viewer workspace

Introduction The Live Viewer workspace is divided into seven main areas (see illustration below). All of them can either be resized or hidden from view according to your privileges to create more space for the Viewing pane, the only area that cannot be hidden.

Workspace elements

Main menu The Live Viewer menu is a standard Windows menu. Menus support keyboard shortcuts. Certain commands, such as changing the application settings, can only be reached through the menu. For a complete reference, read Live Viewer menu on page 30.

Main toolbar The Live Viewer toolbar contains the Application Control Panel, the Tile Configuration Panel, and other buttons that you can click to call up the most frequently used commands in the Live Viewer. You can show or hide the toolbar by pressing .

Main toolbarMain toolbarMain menuMain menu

Viewing paneViewing pane

Tool paneTool pane

Message paneMessage paneAnalog

monitor paneAnalog

monitor pane

Camera paneCamera pane

Application control panel Tile Configuration Panel

Joystick detectedCCTV keyboard detected

Click to logon/logoff28 COPYRIGHT 2001 - 2009 BY GENETEC INC. REPRODUCTION AND DISCLOSURE PROHIBITED.DOC. NO. EN.100.003-V4.5.SR1(1) - DECEMBER 23, 2009

GENETEC LIVE VIEWER WORKSPACEOMNICAST 4.5 LIVE VIEWER USER GUIDE 2 LIVE VIEWER OVERVIEWViewing pane The Viewing pane is the main viewing area. This area is divided into sections called tiles. Each tile can display a single video stream. See Viewing tile on page 41. Up to 16 video streams can be displayed on a single monitor.

The Viewing pane is the only area in the workspace that cannot be hidden.

In a multi-screen setup, a distinct Viewing pane is assigned to each monitor controlled by the Live Viewer. The Live Viewer can control as many monitors as there are available on the PC. Each Viewing pane is assigned a unique ID in the system called monitor ID.

Camera pane The Camera pane contains an entity tree showing all accessible entities. You may find the following entities in the Camera pane:

You can display any entity shown in the Camera pane by dragging and dropping it to a tile in the Viewing pane. You can show or hide the Camera pane by pressing .

Tool pane The Tool pane has tools to control cameras displayed in the Viewing pane. You can show or hide the Tool pane by pressing .

Analog monitor pane The Analog monitor pane contains an entity tree showing all the analog monitors that are accessible to the user. You can drag a camera from the Camera pane to a monitor in the Analog monitor pane to display it on the selected monitor. You can show or hide the Analog monitor pane by pressing .

Message pane The Message pane is the area of the workspace reserved for displaying alarm and event notifications. You can show or hide the Message pane by pressing .

Customizing your workspace

The panes containing a title bar (such as the Tool pane) can be changed into a floating window by clicking on the button or closed by clicking on the button. To make a hidden pane reappear, press the corresponding function key mentioned under each workspace element.

To resize any of the panes, click on one of the edge separating two panes and drag towards the direction you want to resize.

Icon Description

A site. Sites are similar in concept to the folders in Windows Explorer. Sites are created by the Omnicast administrator to group related entities together. Sites can be nested to form hierarchies.

Site with a map attached.

A fixed camera.

A PTZ enabled camera, or dome camera.

A fixed virtual camera (camera controlled by a CCTV matrix).

A dome virtual camera.

A camera sequence.

A viewer layout.

A Live Viewer plugin.COPYRIGHT 2001 - 2009 BY GENETEC INC. REPRODUCTION AND DISCLOSURE PROHIBITED. 29EN.100.003-V4.5.SR1(1)

LIVE VIEWER MENU GENETEC2 LIVE VIEWER OVERVIEW OMNICAST 4.5 LIVE VIEWER USER GUIDELive Viewer menu

Introduction The following describes the entire Live Viewer menu system.

System menu

Description The System menu is standard for all Omnicast client applications. It lets you connect to a Directory if you have not already done so. Or it lets you disconnect from the current Directory so you can connect to another one.

Submenu Description

System This menu allows you to connect or disconnect from the Directory. See System menu on page 30.

View This menu lets you change the visual settings of your workspace.See View menu on page 32.

Camera This menu lets you perform specific actions on the currently selected camera in the viewer layout. See Camera Menu on page 33.

Layouts This menu groups all the commands related to the control of viewer layouts. See Layouts menu on page 34.

Tools This menu lets you change the Live Viewer options and launch other Omnicast applications such as the Archive Player and the Config Tool. See Tools menu on page 34.

Help This menu lets you access various help functions.See Help menu on page 36.

Command Description (1 of 2)

Connect This command is only available when you are not yet connected to a Directory. See Connecting to Omnicast on page 23.

Disconnect This command disconnects the Live Viewer from its current Directory, but does not exit the application. It is equivalent to clicking on the Logon/Logoff button in the Application control panel. Use this command when you wish to connect to another Directory or through another Gateway.

Use the Exit command when you want to exit the Live Viewer.30 COPYRIGHT 2001 - 2009 BY GENETEC INC. REPRODUCTION AND DISCLOSURE PROHIBITED.DOC. NO. EN.100.003-V4.5.SR1(1) - DECEMBER 23, 2009

GENETEC LIVE VIEWER MENUOMNICAST 4.5 LIVE VIEWER USER GUIDE 2 LIVE VIEWER OVERVIEWChange Password

Allows you to change your own password.

To change your password, first enter your Old password, then your New password twice, and click OK.

For security reasons, you may not copy and paste your new password into the Confirm password field.

Activate CCTV Keyboard

Enables the CCTV keyboard connected to the serial port of your PC. When the CCTV keyboard is activated, a keyboard icon appears in the tile configuration panel. See Main toolbar on page 28.

For the CCTV keyboard to work, it must be properly configured for your PC. See Peripheral options (Keyboard) on page 137.

Deactivate CCTV Keyboard

Disables the CCTV keyboard connected to the serial port of your PC. This command can be used to free the serial port for another use.

Detect Joystick Detects the joystick(s) or game controller(s) connected to your PC. If the Live Viewer has been started, use this command to connect.

When a joystick is detected, a joystick icon appears in the tile configuration panel. See Main toolbar on page 28.

To learn how to configure the joystick for the Live Viewer, see Peripheral options (Joystick) on page 135.

Notifications Opens the Notifications dialog. See Missed notification log on page 26.

All notification messages displayed by the Live Viewer that are not acknowledged by the user within a preset amount of time are moved to this log to avoid cluttering the screen.

The time a notification message stays on screen is by default 10 seconds. You can change this delay through the Options dialog. See User interaction options on page 133.

Exit This command disconnects the Live Viewer from its current Directory and exits the application.

Command Description (2 of 2)COPYRIGHT 2001 - 2009 BY GENETEC INC. REPRODUCTION AND DISCLOSURE PROHIBITED. 31EN.100.003-V4.5.SR1(1)

LIVE VIEWER MENU GENETEC2 LIVE VIEWER OVERVIEW OMNICAST 4.5 LIVE VIEWER USER GUIDEView menu

Description The View menu allows you to control the look and feel of the Live Viewer workspace. If you do not have the Change client views privilege, most of the commands in this menu are disabled. See Live viewer workspace on page 28.

Command Description Shortcut

Tool Pane Hides or shows the Tool pane.

Camera Pane Hides or shows the Camera pane.

Analog Monitor Pane

Hides or shows the Analog monitor pane.

Message Pane Hides or shows the Message pane.

Toolbar Hides or shows the Main toolbar.

Hide all Panes Hides or shows all the panes, except the Viewing pane.

Hide Menu in Full Screen

Hides or shows the Main menu in full screen mode. See Full screen mode on page 62.

Full Screen Turns the Full Screen mode on or off. The full screen mode maximizes the Live Viewer's window and hides the task bar, the title bar and the application border.See Full screen mode on page 62.

Full Screen Video

Turns the Full Screen Video mode on or off. See Full screen video mode on page 63.

+

Advanced Mode Alternates between Simple and Advanced modes.

In Simple mode, only the most common controls are visible, thus simplifying the user interface for novice.

In Advanced mode, all available controls are visible, thus giving complete control to the experienced users.

+

32 COPYRIGHT 2001 - 2009 BY GENETEC INC. REPRODUCTION AND DISCLOSURE PROHIBITED.DOC. NO. EN.100.003-V4.5.SR1(1) - DECEMBER 23, 2009

GENETEC LIVE VIEWER MENUOMNICAST 4.5 LIVE VIEWER USER GUIDE 2 LIVE VIEWER OVERVIEWCamera Menu

Description The Camera menu groups together all commands for camera and camera sequence control. See also Tile contextual menu on page 51.

Command Description (1 of 2)

Expand Expands the currently sele