Enhancing Court Performance through Employee Engagement: A ...
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JUDICIAL BRANCH OF MARICOPA COUNTY Enhancing Court Performance through Employee Engagement: A Practical Approach
Transcript of Enhancing Court Performance through Employee Engagement: A ...
JUDICIAL BRANCH OF MARICOPA COUNTY
Enhancing Court Performance through Employee Engagement:
A Practical Approach
INTRODUCTIONSRAYMOND BILLOTTEJUDICIAL BRANCH ADMINISTRATOR
DANNA QUINNJUDICIAL BRANCH HR DIRECTOR
CINDY REIDSUPERIOR COURT TRAINING DIRECTOR
BRENDA WAGENKNECHT-IVEYP.h.D, CEO PRAXIS CONSULTING
SOUTH COURT TOWERMARICOPA COUNTY SUPERIOR COURT
PHOENIX, AZ
LEARNING OBJECTIVES
Design and implement an employee engagement program1Use effective methods/techniques to increase
participation and satisfaction2Leverage employee engagement to facilitate and strengthen
organizational performance.3
EMPLOYEE ENGAGEMENT MATTERS:THERE’S PROOF
SELF ASSESSMENT
DEFINITION:FULL EMPLOYEE ENGAGEMENT
I like my job and do it well!
Full Engagement
1. Maximum Job Satisfaction
2. Maximum Job Contribution
I help achieve the goals of my
organization!
EMPLOYEE ENGAGEMENT:WHO IS SINKING YOUR BOAT?
https://www.youtube.com/watch?v=y4nwoZ02AJM
Source: The Employee Engagement Groupwww.EmployeeEngagement.com
ENGAGEMENT DRIVERS
MAXIMUM JOB SATISFACTION
o More opportunities to do what I do best
o Career development opportunities and training
o More flexible job conditions
MAXIMUM JOB CONTRIBUTION
o More resourceso Greater clarity on what the org.
needs me to do and whyo Development opportunities
and trainingo A coach/mentor other than my
managero Regular and specific feedback
on how I am doing
Source: BlessingWhite, Inc.
Organizational climate and new approach
Procedural fairness tie in and how it is an organizational focus
ESS changes
PREPERATIONSetting the stage and determining the methodology
PROCEDURAL FAIRNESS and EMPLOYEE ENGAGEMENT
VOICE
NEUTRALITY
RESPECT
BUILDS TRUST
COURTROOM ORGANIZATIONAL
THE JUDGE LISTENED TO ME
THE JUDGE WAS FAIR
I TRUST THE JUDGE TO DECIDE MY CASE
MY EMPLOYER LISTENED TO ME
MY EMPLOYER IS FAIR
I TRUST MY EMPLOYER TO ACT IN MY BEST INTERESTS
Courtroom procedural fairness increases compliance with court decisions and directives. Organizational procedural fairness motivates
employees to perform well on their jobs.
THE JUDGE TREATED ME WITH COURTESY AND RESPECT
MY EMPLOYER TREATS ME WITH COURTESY AND RESPECT
SURVEY
MARICOPA COUNTY JUDICIAL BRANCH
DEVELOPING A COMMUNICATION PLAN
Communicate
Commit to projected date of completion
Pre-Planning
Develop Next Steps/solutions
Identify Two issues that the attendees agree is the top
priorities that they would like Administration to work on
Identify Two items that the attendees agree are the things we do well in this
organization.
Record meeting(s)
SURVEY
Survey Distributed to Employees
Survey Results Distributed to Employees via CWW
Executive Team consolidates & identifies top two & bottom two items
FOR
APPRECIATIVE INQUIRY TRAINING
SESSIONSEMPLOYEE ENGAGEMENT
PREPARING & EDUCATING THE LEADERSHIP
SUMMARIZING AND COMMUNICATING THE RESULTS
RESULTS FROM DEPARTMENT MEETINGS
THREE THEMES
WORK LIFE
COMMUNICATION
INNOVATION
COMMITTEES:
INNOVATION
TECHNOLOGY
THE RESULTSSURVEYING, SUMMARIZING AND COMMUNICATING
COMMUNICATION
INTER-DEPARTMENTAL
BETWEEN BENCH AND STAFF
WORK LIFE
ALTERNATIVE WORK SCHEDULES
BILINGUAL PAY
TRAINING
SUMMARIZING AND COMMUNICATING THE RESULTS
EXECUTING THE PLAN
TOWN HALLS
Interactive communication
Explanation of ESS Results and Departmental Meeting Results
Next Steps
Solicitation of committee volunteers
EXECUTING THE PLANCOMMITTEE WORK
ESS PORTAL
EXECUTING THE PLAN
EXECUTING THE PLAN
NEW PERFORMANCE EVALUATION TOOL
JUDICIAL EDUCATION DAY
REINFORCING & EVALUATING CHANGE
“Intentions minus actions equals SQUAT”
~James C. Hunter “The Servant”
QUESTIONS?
