Engaging the Dispersed Workforce: Delivering Virtual Training with Impact
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EngagingtheDispersedWorkforce CamillePreston,Ph.D.,PCC
www.aimleadership.com 1
EngagingtheDispersedWorkforce:DeliveringVirtualTrainingwithImpact
byCamillePreston,PhD,PCC
©2010byAIMLeadership,LLCCopyrightholderislicensingthisundertheCreativeCommonsLicense,Attribution3.0.http://creativecommons.org/licenses/by/3.0/us
EngagingtheDispersedWorkforce CamillePreston,Ph.D.,PCC
www.aimleadership.com 2
Thegameischanging.Businessisnowmoredistributed;itistimethatemployeeengagementcatchesup.Dispersedworkforcesareinfluencing:
• howwedobusiness;• howwecommunicate;• howweseekoutinformation;• howweprocessknowledge;and• howwedefinecompetition.
Virtualcollaborationisontherise.
• Thenumberofvirtualworkershasincreasedby800%withinthelast5years1.• By2011,itisestimatedthat73%oftheUSworkforcewillbemobile‐workers2.• TechCast,TheVirtualThinkTankatGeorgeWashingtonUniversityestimates:
o By2019,30%ofemployeesinallindustrialnationswilltelework2‐3daysaweek3.o Themarketforrelatedproductsandserviceswillbe$400billion/year.
Virtualcollaborationspresentsnewchallenges.Asemployeesbecomemoredistributed,asteamsandlearnersbecomemorevirtual,andasorganizationsgrowglobally‐engaging,aligningandtrainingbecomeevenmorecritical.
• 37%ofleaderssaythatitisveryorextremelychallengingleadingavirtualteam.4• Nearlyhalf(48.2%)ofthemanagersidentifiedtheirmostpressingchallengestobelearningnewstrategies
formanaginggeographicallydistributedteam5.AsurveybyKeltonResearchfoundthattrainingplaysacriticalroleinemployeemoraleandproductivity.Andyet,attendingin‐persontrainingsbecomesmorechallengingthemoredistributedworkplacesare.Thirty‐fourpercentsaythatfrequentbusinesstravelpreventsmanyfromgettinginvolvedintraining,while32%citeremoteworkingasanobstacle6.
1Gareiss,Robin.(2005)BranchofficeITstrategiesarevital.NemertesResearch.http://www.nemertes.com/2Drake,Stephenetal.InternationalDataCorporation.(2008)WorldwideMobileWorkerPopulation2007‐2011Forecast.3Techcast.org‐VirtualThinkTankatGeorgeWashingtonUniversity4Blessingwhite20065InternalsurveyofanAIMclient(oneofAmerica’stop10privatelyheldUSbusinesses).6TrainingSurvey,Sept2009KeltonResearch
EngagingtheDispersedWorkforce CamillePreston,Ph.D.,PCC
www.aimleadership.com 3
Trainingplaysacriticalroleinbuildingcapacityandengagement.Asbusinessevolves,organizationsneednewstrategiesforengagingemployees,developingcapacityandensuringthatindividualsareproductive‐despiteanydistancesbetweenthem.
Impactfulemployeeonlinelearningisnowmissioncritical.AlignForward:Toensureinternalorganizationalalignment,businessesarefacingincreasingneedforopencommunicationand“just‐in‐timetraining.”
• Productsareiteratingquicker.• Marketsegmentsaresplitting.• Businessstrategiesareshifting.• Competitionisfiercerthaneverbefore.
EngageExcellence:Toattracttalent,businessesmustupdatetechnologiesandadapttochanges.Forexample,leadersmustlearntomanagefromadistancefortheirorganizationstoremaincompetitive.
• 90%oftelecommuterssaytheyarehappierwiththebalanceintheirlivesbecauseofworkingfromhome.7
CompeteinaGlobalMarketplace:Tostaycompetitive,organizationsmustadapthowtheydobusinessandhowtheyeducatetheirworkforce.
• Employeeswhotelecommutecanbeupto50%moreproductivesuggeststudiesconductedbyIBM.8
Effectivetrainingsaremorethan“informationsharing.”
knowledgeapplication integration
7HowEmployersandWorkersCanStrikeaBalance,UniversityofConnecticutandRutgersUniversity,CenterforSurveyResearchandAnalysisandJohnJ.HeldrichCenterforWorkforceDevelopment;WorkandFamily.19998InnovisionsCanada
EngagingtheDispersedWorkforce CamillePreston,Ph.D.,PCC
www.aimleadership.com 4
VirtualEmployeeTrainingOffersNewOpportunities9
Onlinetrainingisagatewaytoengagingassociates,increasingalignmentandaddressingchallengesinnear‐timelearning.CommonmistakesinvirtualtrainingOvertheyears,manypeoplehaveheldthemisguidedideathatonlinetrainingsareineffective.Peoplethinkthatonlinetrainings:• Failtostartontime.• FocustoomuchtimeonOscar‐esquethank‐yousorirrelevantintroductions.• Areslowtodelivervalue.• Confuseupsellswithlearningopportunities.
9 WebConferencingTrainingTrends2010:NorthAmerica.1080Group,2010.
EngagingtheDispersedWorkforce CamillePreston,Ph.D.,PCC
www.aimleadership.com 5
BenefitsofOnlineTrainingManagingInformationOverload:Asinformationissharedmorefreelyandmoreabundantly,knowledgeisnolongerpower.Theabilitytofilterandbeagileiskey.Itisestimatedthatthedigitaluniversedoublesevery18months.10Aswemovefromtheinformationagetothewisdomage,powercomesfromdistillinginformation,applyingittopressingchallengesandinnovatingnewsolutions.
Reducingturnover:Inyearspast,associateschangedjobsbecauseofpoormanagers.Morerecently,associatesareshiftingjobsforbetterlearningopportunitiesandmoreengagingworkenvironments.Onlinetrainingofferscost‐effectivestrategiesforcreatingmoreworkplacelearningopportunities,moreeconomically.Inaddition,providinglearningopportunitiestoassociatesbothimprovesservicedeliveryandsavessignificantcostsassociatedwithstaffturnover.
o Finding,on‐boardingandtrainingreplacementsisexpensive. Thecostsofreplacingaworkerincludingdirectcostsandlostproductivityareestimatedtobe150%ofaworker’ssalaryandbetween200‐250%ofamanager’s/salesperson’ssalary.11
o Themoreskilledassociatesare,thehigherthepriceoftrainingreplacements.o Themorevirtualanassociate’sposition,themorecostsavingsonlinetrainingoffers.
Onlinetrainingsoffereffective,efficientandeconomicalstrategiesforsharingwisdom.DoingMorewithLess:Asthevalueoflearningincreases,organizations,leadersandemployeesarealllookingtodomorewithless.Foreachlockeddoortherearehundredsofkeystoopenit.Efficiencyisknowingwhich
keytousetoopenthedoor.Learningoffersnewstrategiesforleveragingresources.Weallwantmeasurableresultswithaminimalinvestmentoftimeandresources.Virtualeducationofferstheopportunitytodelivernear‐timefocusedlearning.12EngagingatthePaceofBusiness:Justasthebusinessgameischanging,howtrainingsaredeliveredischanging.Longgonearethedaysofsendingemployeestomonth‐longtrainingcourse.Formanycompaniesevenoffsitetrainingsarebecomingtoocostly.Travel,accommodations,nottomentionlostproductivity,canbeprohibitive.Compoundingthesechallengesistheescalatingneedfortraining.
10http://economictimes.indiatimes.com/Infotech/Digital‐info‐set‐to‐grow‐five‐times‐by‐2012/articleshow/4555388.cms11 Bliss&Associates(thisisfromMarsVirtualEffectivenessdocument,needtoconfirmsource)12Inpersontrainingoffersgreateropportunitiesforreal‐timelearning(trainersobserveparticipantsinactionandprovidingsame‐timefeedback).Near‐timefeedback‐istheabilitytocustomizetrainingstoquicklyrespondtoeverychangingmarketplaceshifts.
EngagingtheDispersedWorkforce CamillePreston,Ph.D.,PCC
www.aimleadership.com 6
LowCostTraining≠LowQualityTrainingWithmorechoices,moredistractionsandmoreincominginformation,facilitatorsmustadapttheirapproachtovirtuallearning.Tobeeffective,virtualtrainersmustbecompellingin:
• whattheyteach;• howtheydeliverinformation;• whylearningiscritical;and• mostimportantly,whotheyareintheengagement.
Virtuallearningnecessitatestrainers“arrive”preparedtodeliverwithexcellence.Instructionmustbemoreprecise,timely,andrelevant.Theymustfocuslearning:Thisentailstargetingtherightindividuals,designingimpactfulcontent,anddeliveringwithclarity.Onlinetrainingnecessitatesgreaterattentiontoestablishingtherightspeed,withtherightvalueandwithclearrelevance.Andthisnecessitatesthefacilitatorbegameready.Wewillfurtherexplainthefourreasonswhynewbusinesschallengesareleadingtonewtrainingchallenges. Speed Focus Filter Value
WhatDifferentiatesan“A‐GameFacilitator?”
Severalmonthsback,Iloggedintoavirtualtraining7minuteslate.Instantly,Iknewthistrainerwasdifferent.Ihadcometoassumetrainingsrarelystartedontime.Quickly,Irealizedmyfauxpas.
Thefacilitatorwaspersonableandprecise.Thetrainingwasexecutedwithexceptionalfocus.Hedeliveredhigh‐valueinformationthatwasappropriatelytargetedfortheaudienceinrelevance,paceanddetail.Hethoroughlyaddressedthekeycurriculumideaswithoutbelaboringpoints.Heofferedtailoredexamplesthathighlightedthelearningpoints.
Ifoundmyselftooengagedtobedistracted.Myemailinboxwasoverflowing,mystomachgrowlingandmyfiancétextingme,andIwasstillcaptivated.Highvalue,highimpact,highrelevance.Myinnernerdwasexperiencingnirvana.
Andthencametheicingonthisintellectualcake.Thetrainingendedprecisely30minutesafterbeginning.Nohooks,nosalespitch,nocreditcardsrequired.Pickyoursportsanalogy‐itwasatripleplay;a3pointer‐allair,norim;aholeinone;aperfect10.
And,therewasmore.Thepresenterconcludedwithagenuineno‐strings‐attachedoffer.Inthefinal1.5minutes,thepresenterofferedlistenersafreeassessment.Again,nohooks,nosalespitch,nocreditcardrequired.Purevalue.
EngagingtheDispersedWorkforce CamillePreston,Ph.D.,PCC
www.aimleadership.com 7
NewBusinessChallenges NewTrainingChallenges
Speed:Everywhereweturn,throughoutorganizations,wehearindividuals,teamsandleaderslamentingthespeedofbusiness:toomuch,toofast,toomanydemands,toomanyexpectations.Multi‐taskinghasbecomeourmodusoperandi‐thedefaultstrategytostaycompetitive,tomanagethedemandsandtoavoidbeingoverwhelmed.Withoverloaded“todolists,”onlinetrainingsmustcommunicatevalue‐proactively.Participantsneedtoknowtrainingbenefitsbeforecommittingtoattendingthesession.Focus:Amidthefastpaceofbusiness,ourattentionisconstantlybeingdiverted.Weareconnected24/7.Outoftheofficenolongermeansawayfromwork.Email,cellphoneandtextmessagingfollowuseverywhere.Accomplishinganythingnecessitatesthatweexerciseanewabilitytofocus.Onlinetrainingmusttargetspecificrelevantissuessothatparticipantsdeletedistractions,turnoffchatsessionsandgivetheirfullattentiontolearningathand.Filter: Weareconstantlybombardedwithnewinformation;developingnewstrategiesfordeletingare
essential.Withalmostunlimitedaccesstoinformation,wefacenewchallengesofsortingthroughthevolumes,differentiatingthevalueandintegratinginsightsintoourover‐fulllives.Withlowcostsofentry,anyonecanpostonthewebandoffer“expert”training.Effectiveonlinetrainingswilldistillcriticalinsights,offerappropriatereferencesandsaveparticipantstheheadacheofsortingthroughreferences.Value:Amidthespeed,pace,andoverloadofbusiness,truevaluecomeswiththecapacitytoofferhighvalueandhighimpactlearningwithlowcostsoftimeandresources.Throughonlinetraining,organizationscanoffermoretouches,morefrequently,andwithmoreresponsivenesstochangingmarketdemands.
EngagingtheDispersedWorkforce CamillePreston,Ph.D.,PCC
www.aimleadership.com 8
TennisvsRacquetball OldvsNewBusiness ClassroomvsVirtualTrainingTennisvsRacquetballWithalongregalhistory,tennisisanexquisitecombinationofelegance,foresightandathleticism.Skillandprecisioncantameyouthandfitness.Youthfulathleticismdoesnotnecessarilytrumpskill.Tobesuccessfulintennis(andold‐schoolbusiness),youneedgamesmarts,skillfulstrokesandfocusedattention.Youropponentiskeptatadistance,acrossthenet.Ifyoustayonyourtoes,lookstraightaheadandkeepyourheadinthegame,youcanbeatyouropponents..Businessusedtobeliketennis.Racquetballoffersanintensitythatparallelsbusinesstoday.Enclosedwithinasmallspace,speed,agility,andresponsetimecanmakeorbreakagame.Tobevictorious,onemustbealwayson,alwaysmoving,alwaysstrategizing,andalwaysthinkingonestepahead.Dancingwithintheconfinedspace,youareconstantlyassessingandrepositioningyourselfinrelationtoyouropponent.Wheretopositiontheshotforthegreatestimpact?Wheretophysicallypositionyourselfwithinthecourttooptimizeresponse?Wheretodirectthenextoffenseattack?Whichofthe4wallsshouldtheattackcomefrom?Ascompetitionincreases,asthespeedofbusinessincreases,asdistributedworkforcesincrease,businessisbecomingmorelikeracquetball.
EngagingtheDispersedWorkforce CamillePreston,Ph.D.,PCC
www.aimleadership.com 9
OldvsNewBusinessBusinesswastennis.Businessisnowracquetball.Speed,agility,andresponsetimeareessential.Thegameisfaster,moreconfined,morephysicallydemanding.Gamechanging“balls”cancomefromanydirection.Thementalandphysicaldemandstostaycompetitiveareexponential.Competitioncancomefromanydirection.Strategiesareconstantlyadaptingbasedonchangingcontext.Complexityabounds:Racquetballhasmorerules.Theballcanbehitoffmoresurfaces.Thecompetitiveadvantage,orbounce,canbelostmorequickly.Thecostsofstandingstillorbeing“hit”canhavegreaterimpact.(Askanyonewho’sbeenhitbybotharacquetballandtennisball).Tryingtoplayracquetballwithatennisballcanfeellikeawildgoosechase.Toomuch,toofast.Tocompeteatracquetball,youneedtobefocused,adaptingandadjustingquickly.Applyingracquetballskillstobusiness,youmustdevelopspeed,agilityandfocus.Thosepeoplewhoarestillplayingtenniswiththeirbusinessorwhoarepresentingtheirvirtualpresentationswithafuzzyballwillnotachievethedirectionoraccuracythattheirracquetball‐playing counterparts exhibit.Jumpintothegamenow.
EngagingtheDispersedWorkforce CamillePreston,Ph.D.,PCC
www.aimleadership.com 10
ClassroomvsVirtualTrainingWhatweusedtodoonthetenniscourtsissimilartohowwetrainedintheclassroom.Attentionwasfocusedinonedirection.Trainershadcaptiveaudiences,greatervisualcues,longerperiodsofresponsetimeandthus,greaterabilitytoadaptandrespondtoparticipants.Directcontactandin‐persontrainingsareveryhumanizing,offeringmoreopportunitiestorecoverfromchallenges.Dissatisfiedparticipantsmustdisrupttheirpeersiftheydecidetooptoutofthelearningenvironment,forexample,byleavingorbycheckingemail.Social/peerpressurekeepsthemintheroomandoffersthefacilitatortheoptionofre‐engagingthem.Virtualtrainingislikeracquetball.Participantshavenumerousdistractions,comingfromallangles,themajorityofwhichthefacilitatorcannotsee(orimagine/anticipate).Themajorityofparticipantsaredistractedandinperpetualmotion‐checkingemail,eatinglunch,
cleaningtheirdeskorthinkingthroughtheirafterworkplans.Thereislesssocialpeerpressuretostayengaged.Onceaparticipant“checksout”itisnearlyimpossibletore‐engagethem.Facilitatorswiththerightpreparation,withtheproperagility,withtheessentialfocus,andthepreciseintensitycandeliveroutstandinglearninginlesstimeandwithgreaterimpactonline.Justlikeagameofracquetballdemandsgreaterintensity,moreprecisionandgreateragility,virtualtrainingscanoffersignificantlymorebangforthebuck‐ifthefacilitatoris“inshape.”
Highvalue,highimpact,highrelevance,andlowercostthananticipated.
Deliveringinstructioneffectivelyfromadistancenecessitatesfacilitatorsbe“inbettertrainingshape,”perfectingboththeirinnergameofhowtodeliverandtheirouterorexternalgameofwhattodeliver,longbeforegameday.Virtualtrainingsmustofferhighervaluecontentthatconsistentlyengagesparticipants.Withgreatercompetitionforparticipants’attention,moreprecisionisneededinwhat,why,howandwhodelivers.
EngagingtheDispersedWorkforce CamillePreston,Ph.D.,PCC
www.aimleadership.com 11
TheNeedforMoreEngagingTrainingThe“traininggame”ischanging.Gonearethedaysofdryintellectualtheory.Gonearethedaysofdegreesequatingtoexpertise.Educationhasmorphedinto“Edutainment.”Contentmustbemorecompelling,focused,impactfulandrelevant.Ideasmustbepackagedassoundbites.
Learningmustbeengaging,shouldleveragediverselearningmodalities,andideallyoffermultimedia‐allwhilesimultaneouslyofferingevenmorevalue,morequickly.Withnumerousdemands,infinitedistractionsandshorteningattentionspans,deliveringeffectivemessagesnecessitatesgreaterprecision.
“Pop‐culturalattentionspan”seeks“globallydifferentiatingbusinesswisdom.”
Although“anyonecanteach,”deliveringimpactful,highvaluelearningpreciselyisanartform.Successfulvirtualtrainingdemandsanewgamestrategyandnecessitateshigherstandards.
What:Withmoreinformationavailable,contentmustbebothmorefocusedandimpactful.Why:Withmoredemandsforattention,relevanceandapplicabilitymustbecommunicatedclearly.How:Withmoredistraction,deliverymustbepreciseandengaging.Who:Withmoreaccountability,authenticity,credibilityandtrustworthinessaremoreessential.
In the past, knowledge was power.
Today, knowledge is free. Value drives power.
EngagingtheDispersedWorkforce CamillePreston,Ph.D.,PCC
www.aimleadership.com 12
SecretstoDeliveringEffectiveVirtualTrainingsWhatYouDeliverMatters:Knowyourmaterial:Participantsvotebygivingtheirattentiontowhatmattersmosttothem.Increasedconnectivitymeansdecreasedresponsetime.Similartotheracquetballgame,ifyouhavetothinkabouthowtohittheball,youattentionisdivertedfromthecompetition.
Onlinefacilitatorsmustknowtheircontentcold;theirfocusmustbeonengagingandconnectingwithparticipants.
Time is money:Addvaluequicklyandconstantly.Thisstartsbeforeyoubegin.
Agility is essential:Knowyourmaterialsodeeplythatyoucanteachthesameconcept4differentwaysto4differenttypesoflearners.
Expect curve balls:Onlinetrainingallowsyoutoreachmoreindividualsfrommorediversesettings,whowillhavemorediverseneedsandmorediversequestions.
Differentiate yourself:Electroniccommunicationhasnearlyerasedthecostofenteringthetrainingworld.Moretrainingisofferedbyindividualswithlimitedexpertise.Over‐deliver,before,duringandaftertheprogram.
KnowyourmarketandF.A.D.:Exceptionaltrainersleverageresearchtoknowtheirmarketwithprecision.Segmentandknowyourmarketsothatyoubecomeatrusted,
go‐toadvisor.Withmoredemands,moreinformation,morecommunication,asaculturewearemorestimulated,moredistracted,moreoverextendedthaneverbefore.
Filter to Focus: Knowwhatmatterstothemanddelivercontentthatisontarget,ontopic,ontime.
Attention is the new scarce resource:Respectyourparticipantsandtreattheirattentioncarefully.Withmoretodosthanthereistimeintheday,cherishyourparticipants’attentionbydelivering.
Differentiate yourself: Withmorecompetitionandmoredistraction,deliverhighvalue,quickly.Separatenicetoknowfromneedtoknow.
Withvirtualtrainings,wehavebroughtteamstogether,conqueredconflicts(someover20yearsold)andimplementednewsystemsglobally.Withvisualaidsandclearinformation,theteamachievedtheirgoalswithinafewmonths.
EngagingtheDispersedWorkforce CamillePreston,Ph.D.,PCC
www.aimleadership.com 13
Again,WhatYouDeliverMatters:Knowyouraudience(S.H.O.W.them):Toomanypeoplefeeltalkedatratherthanengagedinadialogue.
• Lessthan1/3ofemployeesarefullyengagedatwork.• DisengagedemployeescostUScompaniesupto$350billionannually.13
Knowwhatattendingthistrainingiscostingtheminopportunitycosts.Knowwhatpainsthem.Knowwhatkeepsthemawakeatnight.Identifyanddeliveroptions.
Solve problems in advance: Addmassivevaluebyanticipatingandsolvingtheirproblems,beforetheybecomeareality.Toooften“onlinetraining”spends20minutesrubbingsaltintheirwounds,lookingfortheup‐sell.Delivervalueandyouwillbeindemand.
Honor their requests: Listentowhattheywantandneed.
Observe (stand in their shoes):Understand,articulateandspeaktotheirneedsbetterthantheycan.Putintowordswhattheyarefeelingandthenquicklyofferthemsolutions.
Wow them: Understandwhatexcites,frustratesinspiresandcaptivatesthem…anddeliverit.ThisnecessitatesmorepreparationthantalkingabouttheRedSoxwheninBoston
HowYouShowUpMatters:Knowyourdelivery:Asinformationexpands,trustedadvisorsbecomeincreasinglyvaluable.Weturntopeoplewerespect,valueandtrust.
Must be in rapport to influence: Thisbeginsbyconnectingpersonallywithyouraudience.Bringyourselftotheengagementfirst,thenbringinyourwisdomandexpertise.
Care to connect: Understandwhoyouarespeakingwith,whattheirgiftsareandwhatmatterstothem.
o Only66%ofemployeesfeelthattheirmanagerencouragesthemtousetheirtalentsasmuchaspossible.
Diversify:Varietyisthespiceoflifeandthekeytolearning.Engageparticipantsinlearningthroughdifferentmodalities;thinkinginnewways;andengagingdifferentpartsoftheirbrain.
Pace and Pause: Delivercontentatspeedsthatengageparticipantsfullyandstretchthemslightly.Again,varietyisthespiceoflife.
13 Blessingwhite. (2008) The State of Employee Engagement 2008 North American Overview.
EngagingtheDispersedWorkforce CamillePreston,Ph.D.,PCC
www.aimleadership.com 14
WhoYouAreImpactsWhomYourInfluence:Knowyourself:
Establish credibility: Givevaluebeforeparticipantsevenengageinthetraining.Theywillcomecurious,knowingyouarecompetentandtheirtimewillbewellspent.
Who you are matters.Effectivetrainersaregenuine,transparentandauthentic.Theyengendertrust.Withfewervisualcues,participantswanttoknowwhoyouareandwhatmakesyouqualifiedto“take”theirprecioustime.
Connect to communicate: Bringyourselftothetable.Begenuine,vulnerableandcurious.
Constantly deepen trust: Acriticalandincreasinglyscarcecommodity,trustisbuiltthroughoutbygivingit.• 53%ofemployeesdonottrustuppermanagement.14
Engage authentically: Themoreremovedyouarefromtheparticipant,themoregenuineyoumustbe.
Live out‐loud who you are: Themorealignedyouractions,yourcontentandyourbeliefsare,themorecompellingyouwillbe.
Be genuine: Firstwithyourself,thenwithyourstrengthsandultimatelywithyourparticipants.Theywillfeelit,youwillknowit.
WhyShouldTheyCare:Asthespeedofbusinessincreases,thereislesstimeforcontemplation.Trainingsthatdeliverlearningwithideasforintegrationandapplicationwillhavegreaterimpactonyourorganization.Knowyourrelevance:
Communicate the must: Participantswanttoknowwhytheyshouldattendbeforetheyevensignupforthetraining.Knowwhotheyare,whattheirmarketchallengesentailandcreatesolutions.
Insightwithoutapplicationistheboobyprizeoflife.‐Frank Ball
14 Blessingwhite. (2008) The State of Employee Engagement 2008 North American Overview.
EngagingtheDispersedWorkforce CamillePreston,Ph.D.,PCC
www.aimleadership.com 15
MastertheInnerGameofVirtualTrainingToomanytrainersaretryingtodoitall,beitall,withoutdoingthework.Tomaximizeyourcapacitytoinfluenceparticipants,considerthefollowingkeyquestions.
Know your sweet spot:Whatareyourpersonalstrengthsandweaknesses?Howdoyouengagebest?Howdoyoucommunicatemosteffectively?Howdoyoubuildrapport?
Hone your abilities to connect:Whatwillyoushareofyourself?Howdoyoubuildgenuineconnectionsmosteffectively?
Invest in empathy:Howcanyouknowyouraudienceevenbetter?Howwellcanyouspeaktotheirpains?Howquicklycanyouidentifytheiropportunities?
Master your content:Doyouknowyourmaterialbackwardsandforwards?Whatwillofferevenmorevalue?
Engage authentically:Howcanyoubemoregenuine?Howcanyoubuildgreatertransparency?
Peopledon’tcarehowmuchyouknow,Untiltheyknowhowmuchyoucare.
‐JohnMaxwell
Whoyouarematters:Asbusinesshappensfasterandisevermorepervasive,itisevenmoreessentialtocreatequiet,reflectivetime.Timetosharpenyoursaw,torechargeyourbatteryandtoreconnecttowhatmattersmost.Inthetrainingroom,yousetthestandard.Howyoucareforyourhealth,knowyourself,andvaluescarceresourcesbecomesthenorm.Themoreeasilywecommunicatethese,themoreeffectivelywesetourselvesuptobesuccessfulandforourtrainingstobeeffective.
EngagingtheDispersedWorkforce CamillePreston,Ph.D.,PCC
www.aimleadership.com 16
TheSuccessfullyEngagedWorkforceWithbusinesstodayfunctioningatafaster,moremobilepace,weareintensifyingourvirtualcommunication.Asindividuals,teamsandorganizationsaremoredistributed,itbecomesevenmoreessentialtoengageemployees.Effectiveemployeetrainingresultsingreaterknowledge,valueandultimatelypower.Deliveringvirtualtrainingisbotharealityandanecessityasworkforcesbecomemoredistributed.Justaswewouldn’tplayagameofracquetballwithatennisball,weshouldnotexpecttodelivertrainingsonlinewithoutadaptingourequipment,ourstrategyandourskills.Engageyourspeed,focus,andfiltertoensurethatyouhaveeffectivevirtualtrainings.Todelivercompellingandimpactfulonlinetrainings,rememberthesekeysteps:
Knowyourobjectives Knowyouraudience Knowyourmaterial Knowyourtechnology Knowyourdelivery Knowyourrelevance
Onlinetrainingsthatresonateandconnectemployeesnomatterthedistancewillresultinsustainableandengagedworkforces.Witheffectivevirtualtrainings,dispersedworkforces,teamsandorganizationswillbeabletostrengthenpersonalandprofessionalrelationshipsbymorefrequentinteractions,developsustainablebusinesspracticesthroughstandardizedemployeetrainings,andultimatelyachieveandaligntheirbusinessobjectives.
EngagingtheDispersedWorkforce CamillePreston,Ph.D.,PCC
www.aimleadership.com 17
About AIM Leadership, LLC
Pleasevisithttp://www.aimleadership.com/aim‐resources/ebooksanddownloadotherebooks.(freecode:AIMtolead)
CamilleL.PrestonisFounderandPrincipalofAIMLeadership,thecoachingandtrainingcompanyfocusedonimprovingindividual,teamandorganizationaleffectivenessbydevelopingleadershipcapabilitiesfromtheinsideout.Throughwriting,speaking,trainingandeffectivecoaching,AIMprovidesinnovative,realworld,andstrategicsolutions.
Dr.Prestonhascommunicatedtoleadersandexecutivesaroundtheworld,coachedindividuals,developedcurricula,deliveredtrainingsandfacilitatedstrategicretreatsessionsfororganizationsandteamswithinthecorporate,private,governmentandnon‐profitsectors.Sheutilizesherknowledgeofhumandevelopmentandpsychologytocontinuallycreatedynamiclearningenvironmentsthatensurealastingimpact.
Anavidlearner,Dr.PrestonhasadoctorateinpsychologyfromtheUniversityofVirginia,anexecutivecoachingcertificatefromGeorgetownUniversity,advancedleadershiptrainingfromCenterforCreativeLeadership,NLPandNeurostrategiescertificationfromSRI,andiscertifiedtoadministernumerousassessments.
Questions,comments,[email protected].