EmpoweredEmpoweredPolice Station SystemPolice Station System

The < The < SATYASATYA > > – an NGO – an NGO intervention in positiveintervention in positivepolice-public relationship, police-public relationship, through proactive counselingthrough proactive counselingand and Lok Adalats:Lok Adalats:

A pilot programme in process A pilot programme in process at theat the Vidhayakpuri PS, Jaipur Vidhayakpuri PS, Jaipur

Programme objectivesProgramme objectives

• To evolve a public-friendly PS institution To evolve a public-friendly PS institution • To develop a replicable model PS systemTo develop a replicable model PS system• To encourage dialogue for environment To encourage dialogue for environment

buildingbuilding• To inculcate declining litigation and crimeTo inculcate declining litigation and crime• To conduct requisite action researchTo conduct requisite action research• To undertake proactive trainingTo undertake proactive training• To evolve responsible police operationsTo evolve responsible police operations• To evolve responsive citizenshipTo evolve responsive citizenship• To extend application across the state To extend application across the state

Extended objectives Extended objectives for the policefor the police

• To improve the public perceptionTo improve the public perception• To sensitize about genuine public grievances To sensitize about genuine public grievances • To cease to indulge in motivated harassmentTo cease to indulge in motivated harassment• To extend good behaviour, body language, and To extend good behaviour, body language, and

ambience ambience • To distinguish between an offence and a crimeTo distinguish between an offence and a crime• To cut down the needless workload and fatigue To cut down the needless workload and fatigue • To help acquire enhanced image and self-To help acquire enhanced image and self-

esteemesteem• To create a harmonious communication with To create a harmonious communication with

the public, and the mediathe public, and the media

Extended objectives Extended objectives for the publicfor the public

• To enlighten about the rules and the lawsTo enlighten about the rules and the laws• To avoid needless litigation, and thus To avoid needless litigation, and thus

stay away from stay away from wasting precious time, wasting precious time, money and peace of mind money and peace of mind

• To appreciate the constraints of policeTo appreciate the constraints of police• To understand the limitations of policeTo understand the limitations of police• To be a responsible & responsive citizenTo be a responsible & responsive citizen• To enrich social peace and public orderTo enrich social peace and public order

MethodologyMethodology

• Comprehensive information for the public, Comprehensive information for the public, effectively displayed at the PSeffectively displayed at the PS

• Counseling form – format and filling-upCounseling form – format and filling-up• Face-to-face counseling with the litigantsFace-to-face counseling with the litigants• Reaching legally viable reconciliation Reaching legally viable reconciliation • Reconciliation – documenting and appraisalReconciliation – documenting and appraisal• Follow-up, if anyFollow-up, if any

Extended elements:Extended elements:• Incorporating Quality systems: Drawing upon theIncorporating Quality systems: Drawing upon the

ISO 9001, Sigma 6 and KaizenISO 9001, Sigma 6 and Kaizen• Periodic police-public meetsPeriodic police-public meets• Public Public appreciation appreciation of performing police personnelof performing police personnel

The Diagnosis, The Diagnosis, and the Treatmentand the Treatment

SatyaSatya profoundly believes: profoundly believes:

That <That <COMMUNICATIONCOMMUNICATION> - proactive and> - proactive and

unhindered, across the hierarchy is theunhindered, across the hierarchy is the

sum total of the programme in hand.sum total of the programme in hand.

SatyaSatya defines < defines <COMMUNICATIONCOMMUNICATION> as> as

<Learning + Cognition>, that produces<Learning + Cognition>, that produces

natural, effective & workable natural, effective & workable DIALOGUES DIALOGUES – –

to diagnose and treat the conflict.to diagnose and treat the conflict.

First-time programmeFirst-time programme

• First time in operation as a pilot project at First time in operation as a pilot project at the the Vidhayakpuri PS, Jaipur - Vidhayakpuri PS, Jaipur - since January since January 20052005..

• Inspired by the Inspired by the SatyaSatya mandate to function mandate to function as a channel between police and the public as a channel between police and the public for transparent transactions of societal for transparent transactions of societal disputes and clashes.disputes and clashes.

• `̀Case Reconciling at the PS levelCase Reconciling at the PS level` is a core ` is a core component of the pilot programme. component of the pilot programme.

A model PS: Vidhayakpuri, JaipurA model PS: Vidhayakpuri, JaipurThe venue of the pilot projectThe venue of the pilot project

The services The services prominently displayedprominently displayed at the PSat the PS

From the From the case diarycase diary of the of the pilot programmepilot programme

The PS staff The PS staff welcomeswelcomes the the pilot programmepilot programme

The caseThe case reconciled and resolvedreconciled and resolved

With the people,With the people, with the policewith the police

• The pilot project The pilot project has faith in the has faith in the people.people.

• The project has The project has faith in the police.faith in the police.

• The project seeks The project seeks to bring the people to bring the people and the police and the police together.together.

PS now has more PS now has more quality timequality time

• The pilot project The pilot project spares the police spares the police from small time from small time neighbourly neighbourly quarrels.quarrels.

• The PS dedicates The PS dedicates quality time to the quality time to the law-and-order law-and-order maintenance.maintenance.

32 32 successsuccess stories! stories!

• The entire 32 The entire 32 cases, as of yet, cases, as of yet, of reconciliation of reconciliation remain settled.remain settled.

• The involved The involved parties remain parties remain in good in good harmony. harmony.

PS workload PS workload lightenslightens

• The pilot project The pilot project takes care of quasi-takes care of quasi-criminal disputes.criminal disputes.

• The dialogue The dialogue ultimately resolves ultimately resolves the problem.the problem.

• The PS staff is The PS staff is freer to investigate freer to investigate the organized the organized crime.crime.

Kudos to all!Kudos to all!

The pilot projectThe pilot project

finds that: finds that:

• The people are The people are at peaceat peace. .

• The police is The police is at easeat ease..

AppraisalAppraisal

The pilot project requires a The pilot project requires a

midline appraisalmidline appraisal through: through: • Structured interviewsStructured interviews

• Open interviewsOpen interviews• Synthesis of the indicatorsSynthesis of the indicators

• DocumentationDocumentation

There from shall There from shall emanateemanate:: • Policy formulationPolicy formulation

• Scaling-up Scaling-up • Inclusion of proven strategiesInclusion of proven strategies• Requisite professional trainingRequisite professional training

• Hi-tech installation Hi-tech installation • ExpansionExpansion

Towards Towards ContinuityContinuity

Scenario in situation of:Scenario in situation of:

• Change of the police headsChange of the police heads• Change of the governmentChange of the government

??

Face of the FutureFace of the Future

• The pilot project is The pilot project is viableviable..

• The project is The project is low-costlow-cost..

• The project is The project is worthwhileworthwhile..

• The project is The project is replicablereplicable..

The project has The project has a Futurea Future

• The concept addresses The concept addresses the the day-to-dayday-to-day functioning of the SHOs; functioning of the SHOs; needs to be adopted.needs to be adopted.

• The pilot project The pilot project requires to be requires to be extendedextended across the state, in all across the state, in all the model PS.the model PS.

• The project requires to The project requires to be put be put on-lineon-line, for easy , for easy accessaccess..

AcknowledgementAcknowledgement

• The framework was developed under active The framework was developed under active guidance of the Department of Police.guidance of the Department of Police.

• SatyaSatya affirms grateful acknowledgements to: affirms grateful acknowledgements to: Mr. Mr. A.S. GillA.S. Gill, the DGP , the DGP Mr. Mr. M. K. DevrajanM. K. Devrajan, the ADGP, the ADGP

and, Mr. and, Mr. Rajendra Singh ShekhawatRajendra Singh Shekhawat,,the SHO, Vidhayakpuri PS, Jaipurthe SHO, Vidhayakpuri PS, Jaipur