Employee Engagement in Digital Age
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Transcript of Employee Engagement in Digital Age
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Tuesday 26 April 2016
Amina Graham: Executive Director of Corporate Services Chloë Marsh: Head of Engagement
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Who we are
“Excellence is the gradual
result of always trying to do better”
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A shared sense of purpose
Together we can achieve amazing
things
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I can be
myself, but
better! I trust the
organisation
and my
manager to
do the right
thing
I make a meaningful
difference
My personal
development is
important to the
company
I am trusted to make
things happen and
encouraged to be
innovative
I’m proud
to work
here
A great place to work
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Digital recruitment can be fun and personalised!
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Great first impression
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Creative workplace
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A stimulating environment
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Competitive rewards
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Staying connected
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Keeping it real
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Building trust
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Empowering our people
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Innovative approach to learning
● Deal or No deal
● Consequences
● Murder mystery
● Bootcamps
● Look who’s…..
● Fantastic feedback
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Climbing Frame opportunities
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Inspirational leaders
“Good leaders create
followers, great leaders create
leaders”
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A commercial perspective
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Leaders at all levels
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Not living in a bubble
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Purposeful volunteering
● Dolly Parton Imagination library
● Digital Champions
● Mentoring
● Duke of Edinburgh
Skills sharing across the generations
Nurturing young talent
Adding social value
Better lives not just better homes
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Trust results 2016 GPTW
Credibility Respect Fairness Pride Camaraderie
The RHP Group 96% 96% 94% 96% 97%
UK Customer
Service Index
74% 72% 74% 75% 78%
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Making a difference 2011 2012 2013 2014 2015
Employee satisfaction 88% 93% 91% 91% 97%
Very satisfied employees 26% 52% 59% 61% 75%
I feel proud to work for RHP 74% 90% 90% 89% 96%
I believe I can make a valuable contribution to the success of RHP
n/a n/a 95% 91% 96%
I have confidence in the leadership skills of my manager
78% 84% 82% 85% 94%
Feedback from my manager helps me to improve my performance
71% 75% 82% 83% 93%
The training I get is a great benefit to me personally and professionally
77% 79% 80% 81% 89%
Voluntary turnover 18% 9% 7% 11% 10%
ST sickness % 1.5% 1% 1% 1% 1%
Recruitment cost £176k £123k £100k £100k £100k
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Making a difference to our customers • Nearly 50% very satisfied customers
• 1st for friendliness in the UKCSI survey
• Sector leading core performance
• Less complaints dealt with more quickly
• Sundown culture
• 75% customers think RHP is easy to do business with
• More new home secured
• 300 customers into work or job related training
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Making a difference to our business • In the last 5 years our operating surplus has increased
from £13M to £18.6M (+43%)
• Extending our reach - first provider in our sector to deliver
a full suite of digital services
• AA credit rating – highest in the sector
• Securing £175M from our own named bond issue at the
lowest price ever achieved in the sector
• Achieving development status in our own right
• Top of league in sector innovation survey –Dolphin Index
• 2015 IiP Gold Employer of the Year
• 2015 CIPD overall winner and winner of best employee
engagement strategy
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Gravity can’t hold us down!
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@rhp_uk